Trusted Agent profile · Harlow
Verified
★★★★★
705 reviews across 3 platforms
Unit 4, Church Langley Way, Church Langley, Harlow, CM17 9TE
Part of Kings, see every office.
Kings's office in Harlow, at Unit 4, is rated 4.6 out of 5 across 705 reviews on three platforms, including 628 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of two awards Kings won in 2026.
628
Reviews on Google
This office
12
Reviews on Facebook
Business-wide
65
Reviews on Trustpilot
Business-wide
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The Trusted Agent 2026 results for Kings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Harlow office, from every platform, shown as written. First names only.
5/5
GoogleExcellent service, brilliant team, very responsive and helpful, with good knowledge of the local area. We sold and purchased a property with Kings and could not be happier with the service. Thanks Richard, Frankie and Brandon. You're the best 👌 …
Hello Roxana Wow! Thank you so much for leaving a fantastic review! All the team really … More
5/5
GoogleWe had our first viewing with Ellie, who was amazing not only on the day but throughout the whole process, she was accommodating to every question and enquiry I had, i couldn’t thank her enough!!!
Hello Chayne Thank you for your lovely words in your review. Great to hear your experience with our Church Langley Office has been a positive one. … More
5/5
GoogleHad a great viewing with Alex, made the experience very enjoyable. Would recommend!
Hello Frank Thank you for your kind review. Great to hear your experience with our Church Langley Branch has been a positive one. Kind Regards All the team at Kings Group, Church Langley
5/5
GoogleI must say, working with Brodie from Kings Agent has been an absolute pleasure. From the very beginning, demonstrating professionalism, attention to detail, and dedication that truly exceeded my expectations. Always available to address any …
5/5
GoogleKings were fantastic dealing with the same of my house, and in particular Richard. You have been more than just my estate agent, you’ve become a friend. You may just be doing your job but you’ve kept me afloat and confident and I’ll never …
Hi Liz Wow! What a a lovely review, thank you so much for your kind words. I am pleased … More
5/5
GoogleRoss Johnson - honest, trustworthy, down to Earth estate agent we have met during this whole process of selling our house and buying another property. Cannot recommend him highly enough. Ross made the whole process a lot less stressful and enjoyable. He is a treasure to your company. On behalf of my dad Simon Woods.
5/5
GoogleKings team at Church Langley were most helpful despite the chain of buyers breaking down on 2 occasions (no fault of Kings)they managed to complete the sale at a level in excess of the asking price.
Hello Trevor Thank you for your positive review. Thank you for all your patience and … More
5/5
GoogleRoss has been proactive in searching for potential buyers and in viewings. Always provides good communications via email or phone. Polite and professional to deal with.
Hello Catherine Thank you for your positive review. It is a pleasure working with you on the sale of your property. … More
5/5
GoogleRecently bought a house through King Harlow. I was dealing with Sarah who was always helpful and responsive. Even do the house had some issues Sarah was always there to resolve all issues. Many thanks for everything.
5/5
GoogleJordan and his team have been fantastic during my sale. Unlike the previous agent I used they gave me feedback (I know it doesn't sound a lot, but I had to chase my other agent after every viewing). They now have got me a buyer and all is …
Hi, Thank you for leaving your lovely review. Everyone at Kings Group appreciates … More
5/5
GoogleJust sold my property with kings & just wanted to say a very big thank you to Charlie c & charley H for the great service They provided everything went very smoothly from beginning to end I would recommend this estate agent even though one of them is a Tottenham hotspur fan Thanks again
1/5
TrustpilotTIMEWASTERS AND BROKER RUINS APPLICATION
I recently had an extremely disappointing experience with Kings Estates in Harlow. Despite already having an Agreement in Principle and an external broker, I was pressured into consulting with their in-house broker, Stefano Lia. It was made clear that without using his services, I wouldn’t be prioritized for viewings. At the viewing itself, the team informed me that more affordable properties would only be shown if I agreed to handle everything in-house. Reluctantly, I sat down with Stefano Lia, who presented himself as helpful and claimed he could offer deals other brokers couldn’t access. He promised financing options with a 5% deposit and higher income multiples, contrary to my initial broker's more realistic assessment. However, after following his advice, my application was declined, and Stefano’s attitude changed completely. He refused further help, insisting I couldn’t reapply and was dismissive about returning to my original broker, ultimately causing us to lose the property. Throughout this process, the team’s tactics seemed geared towards profiting from side arrangements rather than client interests. Discussions around offering cash or favors to secure properties were only mentioned in face-to-face meetings, adding to the sense of questionable practices. The lack of transparency and integrity, especially around financial advice, is concerning. I will be reporting this to the FCA, Ombudsman, and Karl Knipe, the director of Kings Estates, to highlight how these methods negatively impact buyers. The entire approach appears designed to manipulate buyers into using in-house services, whether or not it benefits them. Prospective clients deserve fair treatment and honest practices, something sorely lacking in my experience with Kings Estates.
1/5
TrustpilotLack of communication and failure to act on repairs
As a tenant, I have had the worst experience with Kings. Their customer service is poor, their communication is terrible and as a letting agent they are almost entirely incompetent. From the start of the process, they didn’t even know if they had received my deposit or not which is quite concerning when you’re trusting them with a large amount of your money. Due to this, I specifically asked for an invoice for my rent each month which has yet to appear despite being in the property for four months. Repairs that were reported months ago still haven’t been fixed, and you can only expect to get any information about what’s going on if you are the one to chase it up and send emails. Beyond that you won’t hear from your property manager unless they need something from you or think you are in the wrong. At that point you can expect a generic email template in a different colour and font than the rest of the email, which will be spelt incorrectly and half the time not really make any sense. I was left with no working toilet in the property for ten days due to the incompetence and lack of attention of Kings. They then tried to put the blame onto me for not reporting it despite me having done so. It’s been extremely disappointing that they can’t take responsibility for this failure. The experience I have had with Kings will make me move out of the property at the earliest possible time just to avoid having to work with them again. Do not rent with Kings if you want anything done!!
5/5
GoogleAbsolutely brilliant, cannot fault them, very professional from start to finish. We was told that the house would be sold within 5 weeks and within 1 week it was sold. Thank you
Hello Pat Thank you for your positive review. It was a pleasure working for you, and we would like to also thank you for being a great client to work with. … More
5/5
Googlewe were advised to use kings by our daughter and it was the best thing we could have done everyone in the office was smiling when we walked in and the service we got from ross and daniel in particular was first class we would recommend them to anyone looking to sell or buy a property
Hello Alan Wow, thank you so much for your lovely words in your review and for being great clients to work with, it has been a pleasure working with you. … More
5/5
GoogleVery positive company, my wife and me are dealing with Kings on the sale of my property and Kings, Chuch Langley dealt with us buying our new property. Calum was our first point of call, showing us houses on the estate. After falling in …
Wow ! We love receiving feedback of any type but positive feedback is obviously more pleasurable. We would like to thank you for your patience and assistance throughout your property purchase. … More
5/5
GoogleBrilliant service from Sarah and the team. Such a practical approach to estate agency, able to get the job done and expertly able to manage the whole sale process, with unrelenting persistence to make sure everything progressed at the right pace. You always feel like you're their highest priority customer. Would recommend!
5/5
GoogleI purchased my current property from Kings Estate agents and would highly recommend their service. Very professional, excellent communication and they dealt with everything promptly. Brilliant service.
Dear John, Thank you so much for your kind words and recommendation! We're delighted to hear that you had a positive experience purchasing your property with us. Providing professional service, clear communication, and prompt assistance is always our goal, so it’s great to know we met your expectations. Wishing you all the best in your new home! If you ever need anything in the future, we’d be happy to help.
5/5
GoogleFor me, it was an incredible experience. Speak to Rosy if you need assistance.
Hello Lucas, Thank you for your kind review, It was a pleasure working with you. Kind Regards All the team at Kings Group
5/5
GoogleKings group are the letting agents for my property. The whole process was easy. Brodie and her team in Harlow were extremely helpful and friendly. It's a joy having them as my agents.
5/5
GoogleI was the purchaser of a house through kings and Ross helped me along the way he totally went above and beyond and made a difficult time a lot more easier many thanks to him
5/5
GoogleI want to say thank you Sarah T! She is a lovely person, very friendly and dedicated in her job! Sarah T was the agent who handled the purchase of my first home and working with her made my first time buying a home a pleasant and fun …
5/5
GoogleKing's have been absolutely brilliant and so supportive with our sale and purchase. Brandon and Richard were so helpful. They went above and beyond and we're so grateful for their support.
Hello Amy Thank you so much for the kind words in your review. Great to hear positive … More
5/5
GoogleGreat service for such a stressful time Frankie went above and beyond to achieve our sale at the asking price and through all the legal issues that arose throughout the process
Hello Gill Thank you for taking the time to leave your positive review. It was a pleasure … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Kings, Harlow won Gold; Kings, Tunbridge Wells won Gold.
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