Kings Group Harlow reviews

★★★★★ 5/5

Trustpilot

Charlie is a different type of estate agent

Selling a property is rarely straightforward, and mine took a long time to get across the finish line. But looking back, I have to hold my hands up and give absolute credit where it is due, Charlie Christou is in a league of his own. When you work with an estate agent, you sometimes wonder if they are just there to make their commission. Of course, this is their job, but Charlie earned every single penny of his, and then some. Most agents do the bare minimum and shrug their shoulders when things get complicated. Not Charlie. He went way beyond the call of duty. You wouldn't normally expect an estate agent to coordinate with building regulators, liaise directly with builders, or act as an errand boy to let contractors in and out of a property. Yet, Charlie handled it all without hesitation. He took calls from me well outside of office hours just to clear things up and give me peace of mind. From our very first encounter, he was a man of his word. He delivered on every promise, deeply understood the local market, and knew exactly how to target the right clientele for the area. Because of his hard work, the volume of viewings was incredible, so much so that if the property hadn't been vacant, the day to day turnaround would have been spinning our heads! A huge shoutout to the rest of the Kings crew, too, who were absolute stars throughout. Having used a few different agents in the local area previously, the difference in professionalism, patience, and work ethic with Kings Group is night and day. Yes, their fees might be slightly higher than some others out there, but once you experience the level of service Charlie and the team provide, you completely understand why: you get what you pay for, and they deliver excellence. I have zero complaints, only massive gratitude. Charlie, thank you for your relentless graft, your integrity, and for getting the job done.

Kiri · 30 September 2026

★★★★★ 5/5

Trustpilot

What can I say about Ben

What can I say about Ben? He is beyond brilliant! His communication skills are perfect. Always answers quickly and this is essential when dealing with a stressful situation such as a house move. He's a tall man with a big heart!! Thank you Ben!

Stella · 14 August 2026

★★★★★ 5/5

Trustpilot

AMAZING A++++++

Where do I start.. Ben has been absolutely incredible throughout my house move process. We had challenge after challenge and without Ben I am sure our chain would have fallen through! Friendly, professional and went over and above to make it happen! Could not rate enough!!

Chrystal · 30 July 2026

★★★★★ 1/5

Trustpilot

I was way for a couple of months .my…

I was way for a couple of months .my partner did the viewings.he was told to wait downstairs as is custom..we had about 5 viewings. When I came back I realised my jewellery box was gone a cartier pen and boxes of perfumes. All together about 12 k.worth. the jewellery was in my wardrobe. When my partner went up the doors were still open. I know that sometimes viewers open cupboards and wardrobes. A family of about six came around looking at everything. I can't say it was them of course .I went to kings in the high street and told someone there. I never even received a call back. Has anybody else had a similar experience?I'm not saying it was a staff member or anything BTW. But how easy is it for strangers to look around your personal space and have a perfect opportunity to take whatever they see.

Valerie · 9 May 2026

★★★★★ 1/5

Trustpilot

Fraudulent

Unfortunately, I had bad experiences with them as I was misleaded by their testimonials. They're just opportunistic to buy houses in very small prices when people are in difficult situations. They manipulate people's helpless situations. I would never take any services from them in future.

Anjan · 21 September 2026

★★★★★ 5/5

Trustpilot

Great from start to finish

Kings Group (Waltahmstow) were great from start to finish - found our buyer and kept on top of the chain and process throughout. Highlight to Michael who really helped pushed to exchange and then completion.

JF · 29 September 2026

★★★★★ 1/5

Trustpilot

the worst estate agents ever I…

One of the worst estate agents ever I have dealt with, Asked for hundred documents and proof of savings which equal four times the amount of the annual rent amount and asking for guarantor who should be a home owner or have a British passport and all payslips then after pushing them they just followed the usual rules Besides after all of that, they gave me a room which I did not choose or opt for for a bloody expensive rent and while having Wi-Fi in the house they denied having it and I found out when checked online to purchase a one that the house already have a one

Customer · 3 September 2025

★★★★★ 1/5

Trustpilot

If I could give zero stars

If I could give zero stars, I would. Kings Group’s handling of my property has been appalling: Quoted £50 for a repair (confirmed in writing), then refused to honour it Rude and dismissive staff: Ella Fletcher, Megan Bush, and Jade Fox offered no accountability Blamed a “typo” instead of taking responsibility Ignored formal complaints procedure, no reference number, no proper investigation Shockingly advised a tenant to remain in my property after a court-issued possession order This is misrepresentation and a breach of their legal obligations. I submitted a formal complaint to the Property Ombudsman in June and will be updating them with this continued negligence. Do not let them manage your property. They will cost you money, peace of mind, and waste your time. Avoid at all costs.

Linda · 16 July 2025

★★★★★ 4/5

Trustpilot

Review of Kings Letting Agency Enfield Town

Review of Kings Letting Agency Enfield Town I’m giving Kings Letting Agency only 4 stars instead of 5. We rented our flat in Enfield for a number of years and found the agent able to achieve a decent rent, found traders when we needed repairs, sorted out the gas inspections and generally looked after the invoicing & documentation to an acceptable level. There are 2 things that let them down after we decided to sell the flat for reasons not associated with Kings. We had agreed a refund arrangement of the tenancy agreement set-up costs with Kings if/when the tenant moved out of the flat before the expiry of their years contract to buy their own home. We had agreed this with the tenant & Kings before the beginning of their tenancy. There was some unseemly retraction of this arrangement, when we came to sell the flat, until Kings realised that we had an e-mail from them, agreeing to this. Also, the tenants left some rubbish and we claimed the cost of a removal company to take it away. It took Kings 2 months to get our money back from TDS, despite paying for the removal ourselves and repeated requests for a payment out of the tenant’s deposit.

Mr · 21 December 2020

★★★★★ 1/5

Trustpilot

Lack of communication and failure to act on repairs

As a tenant, I have had the worst experience with Kings. Their customer service is poor, their communication is terrible and as a letting agent they are almost entirely incompetent. From the start of the process, they didn’t even know if they had received my deposit or not which is quite concerning when you’re trusting them with a large amount of your money. Due to this, I specifically asked for an invoice for my rent each month which has yet to appear despite being in the property for four months. Repairs that were reported months ago still haven’t been fixed, and you can only expect to get any information about what’s going on if you are the one to chase it up and send emails. Beyond that you won’t hear from your property manager unless they need something from you or think you are in the wrong. At that point you can expect a generic email template in a different colour and font than the rest of the email, which will be spelt incorrectly and half the time not really make any sense. I was left with no working toilet in the property for ten days due to the incompetence and lack of attention of Kings. They then tried to put the blame onto me for not reporting it despite me having done so. It’s been extremely disappointing that they can’t take responsibility for this failure. The experience I have had with Kings will make me move out of the property at the earliest possible time just to avoid having to work with them again. Do not rent with Kings if you want anything done!!

Roisin · 28 October 2024

★★★★★ 1/5

Trustpilot

Very unprofessional and dishonest!

Very unprofessional and dis- honest company! Please stay away. They lie about property details and do not accept wrong doing nor rectify and your left with the fees you've wasted your money on! Negotiator Nlandu Mata, Sales Progressor: Deborah Hegarty, Manager: Daniel Wells and Director Roydon Weekes!

S · 10 September 2025

★★★★★ 1/5

Trustpilot

Kings oak properties are the worst…

Kings oak properties are the worst builders in the UK. They are very unprofessional I would pay people to stay away from these people they are nothing but criminals! They will feed you false information.

Fade · 19 November 2025

★★★★★ 1/5

Trustpilot

Awful people zero experience

Awful people. New Canadians undercutting the real professionals. They have no experience they just moved here and started up a construction company with money from back home. They will give u a low price cause they don't need to pay minimum wage. They are international students acting like construction works while robbing our foodbanks and collecting government handouts. For the sake of Canada dont use these disgusting clowns. They will ruin your property.

Codey · 3 July 2024

★★★★★ 1/5

Trustpilot

Awful attitude, avoid this business!

A terrible experience from the start. Agents have an awful attitude towards clients on either end of the sale - it's as if selling a property is an afterthought and they're not interested in efficiency. Lots of false deadlines, no information or contact to follow up. Would not waste your time with this firm, consider looking elsewhere.

Charles · 26 February 2025

★★★★★ 1/5

Facebook

INCOMPETENT - the are a disaster. They get everything wrong and no one cares. One of our tenants left not to work with them. We were silly and continued for another year with different tenants. We had a "all included" contract with them, the best they are supposed to offer. They got all the check out wrong, the check in wrong, we couldn't claim any deposit from the previous person because of them, the professional cleaning was a joke and had to do it twice (we paid), they lost the keys, tenants ended up in a hotel, during the tenancy they asked us to pay the same thing multiple times and chased saying we hadn't paid, never did the quarterly check ups that they are supposed to do, never passed any requests from the tenants to us, they lost the deposit when the tenancy ended... and none of them care. They are flippant and couldn't care less about customer service. I'd be ashamed to work somewhere like this.

Laura · 30 August 2019

★★★★★ 5/5

Trustpilot

Great experience with my Home purchase

Great experience with my Home purchase Thanks to Suwit, Dan and the rest of the staff at Kings Group Enfield, London branch

EMMANUEL · 1 August 2024

★★★★★ 1/5

Trustpilot

Rude and unhelpful

Staff are so rude and unhelpful never get a call back I have been trying to get an issue sorted since November 2023 and still waiting The problem is the rented property next door to me kings are the agents yet nothing seems to get sorted I have been told a different story every time I call. Still waiting for Ella to reply to me as I sent her 2 emails - after this I would never use kings myself.

Perry · 21 January 2024

★★★★★ 5/5

Trustpilot

Kings Enfield Highway

Daniel, Deniz and Suwit are extremely professional and helpful. Daniel went above and beyond to get our sale over the line which we are extremely grateful for and can’t thank him enough. Thank you all once again.

Carrie · 23 September 2023

★★★★★ 5/5

Trustpilot

Good experience with Kings

We had a really good experience with Kings Group at the Edmonton Branch. Everyone was friendly and efficient and did a lot to make a stressful situation more bearable. We were selling my elderly parents’ house to move them to more suitable accommodation, so this came with particular challenges. We dealt mainly with Olly at the Edmonton office and he was always pragmatic and helpful, as well as professional. I would definitely recommend Kings Group.

Jane · 23 April 2024

★★★★★ 1/5

Facebook

Absolute nonchalant attitude towards landlords. They take their commission immediately at the start of a tenancy then don't care at all when rent is not paid. They can't even serve Section 21 Notice correctly on the tenant. One of the staff members even gave incorrect advice regarding landlords insurance. Nearly cost me loads of money if I had not done my own research! What's more, they had spare keys cut, charged me for them and when tenant couldn't get in King's turned up and said that the keys they had were 'faulty' and tried to get me to pay for a locksmith. Avoid at all costs.

Kris · 12 January 2019

★★★★★ 5/5

Facebook

I stumbled upon a review about a person named John who claimed to have experienced incredible success with an investment opportunity. Intrigued, I decided to give it a try and invested $1,000, starting from a minimum investment of $1000. To my astonishment, within a week, my funds multiplied exponentially, reaching over $8,500. I found this outcome nothing short of magical, as I had always been skeptical about such investments. please reach out to John via email at dollerryjohn062@gmail.com or connect with him on Telegram with his handle: t.me/Johndolerry.

Victoria · 11 December 2023

★★★★★ 1/5

Facebook

These guys need to sort themselves out. The tenant has finally gone from my partners property no thanks to you leaving it dirty and damaged. Kings are holding the deposit, we are hoping, and the member of staff 'dealing' with it has gone on leave for 11 days. In the meantime he has a damaged and empty flat! A series of c@@k ups from the moment contracts were signed......deffo do not recommend this company.

Vikki · 4 July 2019

★★★★★ 1/5

Trustpilot

Terrible

The one positive was that I got an offer at a price I was relatively happy with - but the sale never went through. This is after over half a year, just a reminder this is in London the hottest property market in Europe. Bryn blamed the client, the clients lender for not having the right mortgage even though a quick google search showed me the way forward. So should I pay to then do the work myself? Also after I explained the service was not good enough, I discovered the window left open in the flat and a serious problem with the wardrobe was never reported - I'm not sure the agents actually go in there to show the prospective buyers. Still waiting to find out what I would be paying for. Thankfully there are many estate agents in the area - way too many. Raphael

Raphaël · 18 January 2023

★★★★★ 1/5

Trustpilot

I found working with Kings very slow

I found working with Kings very slow. I would regularly wait days for email responses and if I called I would always be told I'd get a call back which never came. I'd have to ring/email over 3 times each time to get contact. When I spoke to the manager about this he got quite defensive and told me they legally have over 10 days to get back to emails - what use is that?! I ended up buying the property through them because I loved it so much and had no choice but it turns out none of the heating works in here which they obviously were not aware of - or worse did but didn't say! Overall not a great experience at all

Jord · 12 April 2022