Every review we hold for the Harlow office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotJust seems like a lot of money for …
Just seems like a lot of money for paperwork and an additional payment because I had a guarantor didn't really help. Staff were more than helpful explaining everything to me
William · 8 September 2017
Agent replied · 13 June 2024
Glad to hear that our staff have explained everything to you. At Intercounty we instruct independent companies to ensure our Landlords are given completely unbiased information. The administration fee is not simply a payment for Intercounty but covers all the referencing, the Right to Rent checks, safety compliance checks, preparation of the tenancy agreement and guarantors agreement. As you needed a Guarantor there was an additional fee for the extra referencing, compliance checks and additional paperwork required.If you would like to discuss this matter further please contact Caroline Rutherford our Lettings Director on 01279 655248.
★★★★★ 5/5
TrustpilotHouse selling made easy
Quick sale, good price, regular progress updates. Great job by Mat and the team.
Andrew · 31 July 2017
★★★★★ 5/5
TrustpilotTrustworthy and professional
Would certainly recommend Intercounty. I've found them professional, diligent, open and honest. They've made the conveyancing process probably as smooth as it could possibly be. Many thanks!
Robin · 14 May 2019
Agent replied · 13 June 2024
Thank you Robin for your review and recommending Intercounty. It is lovely to hear the team have been professional, diligent, open and honest.
★★★★★ 5/5
TrustpilotThey have been absolutely brilliant and …
They have been absolutely brilliant and helpful from start to finish. Very quick and they keep you updated. Also a great bunch of friendly people, who are very approachable.
Carl · 19 October 2017
Agent replied · 13 June 2024
Thank you Carl for your 5 star review.
★★★★★ 5/5
TrustpilotGreat photographer!
We're only at the start of our house-selling journey with Intercounty, but would highly recommend their photographer Claire North who was lovely to work with and created beautiful images!
KL · 21 September 2017
Agent replied · 13 June 2024
Its lovely to hear Claire provided beautiful images, thank you for your 5 star review.
★★★★★ 5/5
TrustpilotCould not fault them at all!!
Throughout the whole process they were dedicated and willing to answer any questions we had and reassured us that everything was moving as expected which was a relief.
Lisa · 18 June 2018
Agent replied · 13 June 2024
Thank you Lisa for your 5 star review.
★★★★★ 4/5
TrustpilotOverall very good experience. The fees are high.
Overall very good experience. Helpful and efficient.However, I find the administration fees very expensive. I would find it more reasonable to be on the range of maximum 200 pounds.
Constantina · 1 June 2017
Agent replied · 13 June 2024
Thank you for the feedback and we are glad you had a positive experience with Intercounty. We will take on board your comments about the fee’s but we do constantly review charges, whilst we are aware that other estate agents charge less, in order to provide the service level we strive to meet, we have increased costs and as such, we have to pass these on.
★★★★★ 4/5
TrustpilotEfficient Service
I’m very grateful to Rebecca and Carly for the smooth and efficient management of a change in tenant during the pandemic.
Landlord · 15 February 2021
Agent replied · 13 June 2024
Thank you for your review. It's great to hear that the change of tenant process was handled smoothly by Carly and Rebecca. We will be sure to share your review with them.
★★★★★ 5/5
TrustpilotIntercounty is the most dependable…
Intercounty is the most dependable estate agents in Bishops Stortford. I found particularly the helpful approach from Jack Hills, Meg Izhod, and Doug Whybrow second to none!
Yavuz · 15 November 2018
Agent replied · 13 June 2024
Thank you Yavuz for your 5 star review.
★★★★★ 5/5
TrustpilotVery happy with Intercounty as an…
Very happy with Intercounty as an estate agent, I also used their Conveyancing services and couldn’t fault either services. Great friendly staff, would definitely recommend!
Faye · 1 November 2019
Agent replied · 13 June 2024
Thank you for your review Faye. Its great to hear about happy you are with us as your agent and also its great to hear your comments on our conveyancing. Congratulations.
★★★★★ 5/5
GoogleSuch a great service with finding me my new home, particularly from Kelsey she always went above and beyond to assist and made the move a lot less stressful than I imagined!
Emma · 24 August 2023
★★★★★ 5/5
TrustpilotGreat experience for first time…
Great experience for first time tenants, quickly processed our tenancy application and got us into our ideal home as soon as possible. Very open and honest.
Jack · 3 May 2019
Agent replied · 13 June 2024
Thank you Jack for your review, it is lovely to hear you had a great experience.
★★★★★ 5/5
TrustpilotMatt and the Harlow team were excellent…
Matt and the Harlow team were excellent - we had a very quick sale and they were always only a phone call away. Highly recommended
Frankie · 9 October 2019
Agent replied · 13 June 2024
Thank you for your review Frankie. Its great to hear how great our Harlow team is. Congratulations on your sale.
★★★★★ 5/5
TrustpilotYou guys are amazing
You guys are amazing. Simply the best. Kudos to you Mollie, you are a star. Short of words.
Charles · 24 August 2021
Agent replied · 13 June 2024
Thank you for your positive review! It's lovely to hear that Mollie has provided an excellent service!
★★★★★ 5/5
TrustpilotWouldn't go anywhere else!
Amazing team at Harlow. No matter which advisor you speak to they all are so helpful, so friendly. It is historically difficult to trust Estate Agents but this team will do their utmost to make your house moving journey easier. Will actually be a bit sad when I don't have to speak to them anymore. Cannot recommend Intercounty Harlow enough!
Michele · 7 August 2017
★★★★★ 5/5
GoogleRebecca and Ricci have been very helpful, supportive and always quick to respond to any queries. Excellent customer service skills. Keep up the good work!
Rosa · 25 August 2019
Agent replied · 23 August 2024
Thank you Rosa for your review, it is lovely to hear Rebecca and Ricci have provided excellent customer service.
★★★★★ 5/5
TrustpilotAlways professional great at doing …
Always professional great at doing exactly what they say they will do and keeping you updated on any progress! Probably the best estate agents I've ever dealt with!
Christopher · 12 June 2017
Agent replied · 13 June 2024
Thank you Christopher and Darren for writing your review, it is lovey to hear you are happy with our service.
★★★★★ 5/5
TrustpilotThe team did an amazing job with …
The team did an amazing job with helping me to secure my property, they were patience and gave correct advice all the way through. I'll recommend to anyone.
Dee · 5 June 2017
Agent replied · 13 June 2024
Thank you Dee for your amazing review, i will let the team know.
★★★★★ 3/5
TrustpilotGenerally okay
Generally okay, but make extra charges for lots of things, including an annual admin fee simply for "dealing" with deposits - that are held in an independent scheme.
Mr · 2 May 2017
Agent replied · 13 June 2024
Thank you for your review, we take all feedback as constructive and use it to help improve the customer experience. We do display all charges on our website, in the branches and also on our terms of business, however, we will look at ways of making customers more aware of them.
★★★★★ 5/5
TrustpilotI’m very happy with the service…
I’m very happy with the service provided to me by Intercounty and, more specifically, by Mrs. Olivia Taroni.
Christian · 11 June 2024
★★★★★ 5/5
TrustpilotIntercounty. They work for us.
After a wobbly handover when the company became Intercounty a few years ago, they have become an efficient , easy to deal with, letting agency that always get us decent tenants. Intercounty keep us informed in changes to the law, maintenance problems and any issues with the tenancy. After discussion they then deal with any issues or problems accordingly.
Ann · 14 March 2018
★★★★★ 5/5
TrustpilotMyself and my husband were very …
Myself and my husband were very impressed with the service provided by Intercounty, in particular our sales progressor Doug who was efficient, calm and kept things moving in a timely manner. He also very kindly arranged access to the property when we had builders needing to quote which was very much appreciated. We wouldn't hesitate to recommend Intercounty's services.
Charlotte · 5 February 2018
★★★★★ 1/5
TrustpilotDreadful company
Dreadful company. Employs bullies and incompetent time-wasters. Lets out properties that don't meet environmental standards. There's lots of letting agents out there, choose a different one!
Antony · 5 October 2018
Agent replied · 13 June 2024
Dear Mr Jones We thank you for your response, though your comments do surprise us given no complaint of this nature was made to us during your tenancy. You will recall over the 10 years of your tenancy that regular property inspections were made which ensure compliance. Cleaners were also sent to try and assist with some of the difficulties during your tenancy and would have hoped you viewed this as supportive, certainly that would always be the intention.If you would like to discuss this matter further please email me at Jamessutton@intercounty.co.ukRegards,James SuttonLettings Area Director
★★★★★ 1/5
TrustpilotThey don’t really deserve that star but …
They don’t really deserve that star but I had to put one, your company are a bunch of thieves. Strong recommendation that you don’t use this company!
Lauren · 30 October 2017
Agent replied · 13 June 2024
All feedback is welcomed so thank you for your comments and we are sorry about how you feel. We purposely utilise the services of an independent referencing agency so that this reference can never be deemed biased in anyway. That being said we do understand the frustration if this does not come back with the outcome we would all have hoped for. I understand from the local branch that there may be a change in your circumstances pending which would help solve this situation in the future and they have offered to help in the best way they can.If you would like to discuss this matter further please email me at jamesutton@intercounty.co.uk or our compliance procedure can be found on our website at www.intercounty.co.uk/complaints-procedureMany thanks,James SuttonArea Lettings Director
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