Trusted Agent profile · Harlow
★★★★★
962 reviews across 2 platforms
The George, Station Road, Harlow, CM17 0AN
Part of Intercounty, see every office.
Intercounty's office in Harlow, at The George, is rated 4.7 out of 5 across 962 reviews on two platforms, including 276 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of two awards Intercounty won in 2026.
The Trusted Agent 2026 results for Intercounty, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Harlow office, from every platform, shown as written. First names only.
4/5
TrustpilotA bit of oomph
In tricky circumstances, Doug and team put the effort in to make sure that the process got done. Sometimes you need people with a bit of oomph and enthusiasm, and that’s what the Bishops Stortford team has. J and R.
Thank you for your review James. Its great to hear such positive feedback and they got the process done for you.
5/5
GoogleI had the pleasure of receiving exceptional service from Jenny and Jason Hall. Their professionalism, attention to detail, and friendly demeanor made my experience truly outstanding. They went above and beyond to ensure everything was perfect, and their dedication is truly commendable. Highly recommend their services!
Thank you for your kind words Roopesh, it’s been a pleasure in helping you find your new home. All the best Jenny & Jason
5/5
GoogleJess has been so good in arranging our tenancy renewal and having some work done to the house we rent via Intercounty. Very professional and we are really happy with all the effort she put in to make it happen :)
5/5
TrustpilotExcellent Service Throughout
From finding us a suitable property to negotiating with the landlord, Harry S and the team at Intercounty Bishops Stortford were fantastic. Harry maintained excellent communication throughout the process, ensuring the whole experience was seamless and stress free. Thank you.
Thank you Neil for your 5 star review, it is lovely to hear Harry was excellent at communicating throughout the process and your experience was seamless and stress free.
5/5
GoogleWill was a pleasure to deal with , attention to detail ,customer needs and nothing was ever a problem . A real credit to intercounty Would recommend his services to everyonePositiveResponsiveness, Professionalism
Thank you so much Gavin - that's really good to hear.
1/5
GoogleTerrible service. As a tenant, I constantly have to chase the agents. It took 2 months to get some spare keys, 6 months to renew a renting contract, they don't tell you when part of a deposit has to be refund due to a change of the regulation and so far still waiting for the rest of the deposit to be secured. However when they need something it has to be done immediately, like paying the £500 if admin fees.
Hi Vincent, we're so sorry to hear there were problems during your tenancy. Please do call our Property Management team on 01279 713750 and they will be able to help.
5/5
GoogleSince day one of our buying process the team, at Intercounty in Harlow, were extremely supportive and proactive. My wife and I were communicated to on a regular basis and any info we needed was given in a very timely manner. We were looked after by many of the team at various stages and all were very professional and friendly. We would quite easily use Intercounty again and I would not hesitate to recommend them to anyone needing a great estate agent.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Dan, glad your experience with Intercounty was a good one. Good luck in your dream home.
5/5
GoogleVery helpful experience start to finish from all members of staff, very relaxed and helping me with renting a property from my first call to handing me the keys. I would highly recommended if you want a professional and personal experience
Thanks Ben, best of luck with your new home! Hope the move isn't too stressful! Alex, Neve & Kelsey
1/5
TrustpilotPoor service but great on excuses
12 months of emails, quotes and excuses. If you fancy paying market rates on a rental that isn't market rentable, Intercounty are the Estate Agent for you!It's understandable that Covid has caused some serious delays but 12 months on and we're still asking for maintenance to fix kitchen cupboards, the front door, black mould on walls and sealant around the bath. It's only been a month asking for maintenance to reseal the bath plughole so we can have a bath without contents spilling onto the floor. We had enjoyed 5 years renting this property without any issues. The past 12 months however has been so frustrating that I've directly contacted the Landlord to see if there is a reason why there has been such a delay. Our Landlord has also been experiencing issues with Intercounty and their poor communication & property management. Sadly for her she's also paying them management fees.I'd encourage people to try another Estate Agent because Intercounty really aren't doing the job they're paid to do.
Thank you very much for the feedback and I’m sorry the service recently has not been to our normal high standards. I’m keen to look into what has happened and happy to help find a resolution - please contact me directly carolinerutherford@intercounty.co.uk Thank you.
5/5
GoogleI bought from the lovely guys at Intercounty Old Harlow at the end of Sept 2021. After a previously bad experience with an estate agents, I felt that Peter, Cemil and Ted really went above and beyond to help my purchase go through as smoothly as possible. Communication was frequent and honest, expectations were managed and would recommend to anyone wishing to buy in the area. Thanks again guys!PositiveResponsiveness, Quality, Professionalism, Value
Thanks so much - sounds like you were well looked after by the team at Harlow. Hope you are enjoying your new home.
5/5
TrustpilotEmma Clyde 5 stars
I am pleased to write this honest review about the service I have recieved from an excellent estate agent who has helped me through a purchase on my home. Emma Clyde has gone beyond all expectations showed enthusiasm, politeness , friendly, prompt in answering any questions I have had and made it an enjoyable experience. She has been helpful and is a asset to any organisation and wish her the nothing but the best in her career. Intercounty hold onto her 👍
Thank you for your 5 star review Riz! It's great to hear that Emma has gone above and beyond. Wishing you all the best in your new home.
5/5
TrustpilotExcellent service
Excellent service, plenty of viewings booked in the first couple of weeks. Once we found a buyer Doug Whybrow kept us fully informed and resolved one or two issues that we had.All in all an excellent service!!Chris B
Thank you for your view Chris. its great to hear Doug kept you informed up to the point of an Exchange. and was able to help out with issues along the way.
1/5
TrustpilotLiars - Stay Clear
Our offer got accepted on a property. Our solicitors carried out searches and reported back with a shocking find. 10,000 homes + major intersections were being built in & around this beautiful historical village, where the property was located. We asked the estate agents on numerous occasions about any pertinent information which could effect the property. When the estate agent was confronted (Sarah G) she was unapologetic and couldn’t care less. Her attitude was appalling and proves yet again at how 99.9% of estate agents are clueless amateurs.
Many thanks for your review, we welcome them even those that are not positive as it enables us to shape good service in the future. Very happy to look into this further for you if you would like to contact me, jamessutton@intercounty.co.uk
5/5
GoogleThank you so much to Intercounty for helping me purchase my first home. The service was good and they were usually responsive whenever I called for answers. In particular a special thanks to Cemil, Alex and Gohbad, without whom it won't have been possible.
5/5
TrustpilotIntercounty Bishops Stortford the best by far
I have moved a few time over the past few years and have always found estate agencies difficult to work with but this has certainly changed with my recent experience with Intercounty Bishops Stortford. The 2 Harry’s and Reece who work there and the lady her gave us a 2nd viewing worked fabulously throughout the process. They are by far the best agents I have dealt with and that has been a few. Thank you for such a an easy experience... Steve and Claire
Thank you for your great feedback. It's lovely to hear you had such an easy experience and we will pass on your thanks to Reece and his team.
5/5
TrustpilotProfessional and friendly Bishops Stortford team
Intercounty were a professional and courteous agent, we also found them very knowledgeable when viewing properties. Once we purchased a property through them, Doug was very helpful in chasing updates from the chain and pushing things along!
Thank you for your review Katy and thank you for your great feedback, Congratulations on your new property.
5/5
TrustpilotGreat service and fast!!
Thank you Mollie, Dan and team for making the rental process work seamlessly. You were all super friendly and got me a good tenant in no time at all.
Thank you for your 5 star review Antoni, it's great to hear such lovely comments about the Harlow team. We will certainly share your review with them.
5/5
TrustpilotRoseanna at Intercounty in Royston …
Roseanna at Intercounty in Royston could not have done more to help my 85 year old mother buy and move into her retirement flat. Roseanna was warm and friendly and very helpful, making the whole process a much happier experience.
Thank you Wendy for your review, it is lovely to hear that Roseanna provided a friendly and helpful service.
5/5
TrustpilotPerfect service from the beginning
Perfect service from the beginning, made the whole experience of renting a property feel very organised, official and exciting. Mollie has been a wonderful help! Awesome team. Thank you very much.
Thank you for your 5 star review Noly! It's lovely to hear that your experience has been a great one. Thank you for your kind words about Mollie and the team and best wishes in your new home.
5/5
TrustpilotWe recently finally sold our house…
We recently finally sold our house after a very protracted process during a very difficult time. we have nothing but praise for the way in which Intercounty, and James Nunn in particular, dealt with even the most upsetting and unexpected events that occurred. The professionalism of the staff throughout was exemplary. Thanks also to Helen who conducted the viewings and enabled us to obtain an offer well above asking on the property in ten days. The support from the Intercounty team in progressing the sale was much appreciated.
Thank you for your review Kim, we really appreciate it and will pass on your thanks to James, Helen and the team.
5/5
TrustpilotWonderful wonderful Intercounty …
I’ve been using Intercounty @ saffron Walden for many years. Once again they have excelled themselves, especially Blake who has gone above & beyond. My property has been let out so quickly I’m still catching my breath. I cannot recommend him enough, he’s absolutely amazing.
5/5
GoogleI wanted to thanks James and Cemil at Intercounty for the fantastic support during the sell of our House in Harlow, they have been really responsive during the whole process. I would recommend Intercounty Old Harlow if you want to sell your house.
5/5
GoogleHad the best viewing experience today with Kelsey foster. She made it very easy to make a decision and honestly has the best qualities of a lettings negotiator! Patient, professional, customer-focused, accommodating, excellent listening and communication skills. Thanks Kelsey, you made our day!
5/5
GoogleIntercounty were brilliant at finding a new tenant - within a few days. Mollie was then most efficient in getting all the paperwork sorted & keeping us updated.PositiveResponsiveness, Professionalism
Many thanks Michael - great to hear everything went smoothly. We hope to be able to assist you again in the future
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Intercounty, Harlow won Gold; Intercounty, Bishop's Stortford won Platinum.
