Howick and Brooker reviews

★★★★★ 5/5

Google

Howick & Brooker have been amazing to deal with from the start and every step of the way over a long 6 month process of getting us to exchange. Alan always kept me informed and was always happy to answer my questions and always returned my calls. Communication and Customer Service has been fantastic from every single person i've dealt with over the phone or email. Would not hesitate to recommend H&B, they have been an absolute pleasure to deal with and made this ever stressful, painful process of selling out house a whole lot easier. Thank you All so much.PositiveResponsiveness, Quality, Professionalism, Value

Roxanne · 26 August 2021

★★★★★ 5/5

Google

Howick & Brooker have been amazing to deal with from the start and every step of the way over a long 6 month process of getting us to exchange. Alan always kept me informed and was always happy to answer my questions and always returned my calls. Communication and Customer Service has been fantastic from every single person i've dealt with over the phone or email. Would not hesitate to recommend H&B, they have been an absolute pleasure to deal with and made this ever stressful, painful process of selling out house a whole lot easier. Thank you All so much.

Roxanne · 24 June 2021

★★★★★ 5/5

Google

I let from h and b lettings and my property manager is Karen Avery. She has been amazing and very helpful! Sadly we have to move out of town but if I could pick up this house and move it with me I would. H and b lettings is the best place to go when looking to rent or buy. I have nothing bad to say about my experience with them! Thank you for everything you do, especially you Karen Avery !PositiveResponsiveness, Quality, Professionalism, Value

Lydia · 26 August 2020

★★★★★ 1/5

Google

at first, we offered for a property in harlow and our offer got accepted the mortgage lending process took around a month, but and then Michelle decided to put the property back onto the market while we had reviews going on and then after a …

Ahmet · 20 March 2024

★★★★★ 5/5

Google

Good local independent estate agents. They took some excellent photos and wrote a very good sales description, as a result I had a fair few viewers and offers. This all led to the house selling quite quickly! Unfortunately the conveyancing took a little longer than expected (COVID and Xmas ) but H&B remained on the ball, chasing both sets of solicitors and generally keeping me informed with any relevant information.PositiveResponsiveness, Quality, Professionalism

Dean · 26 August 2021

★★★★★ 5/5

Google

H&B provides exellent service. Special thanks to Charlie and Barbara helping me thoughout the buying process, emails always replied promptly. Highly recommended!PositiveResponsiveness, Professionalism

Lee · 26 August 2021

★★★★★ 5/5

Google

Would highly recommend Howick and Brooker when buying or selling your home. Charlie and his team were very helpful and accomodating.PositiveQuality, Professionalism

Jack · 26 August 2021

★★★★★ 1/5

Google

When speaking to the lettings department the lady was very rude,she might as well of called me a peasant. Called up at 4 times with no answer and when I left voicemails I had no reply. Also I gave them my details at least 3 to 4 times but they kept saying they never had it :/ and basically called me a lier when I had told them that they should already have it

Alex · 11 September 2020

★★★★★ 5/5

View Agents

Excellent Service

With new Tenants recently in place, I have mostly been dealing with a young lady called Sarah and throughout the whole process., she has been responsive, professional and kept me informed every step of the process. This is the first time we have used Howick and Brooker as a letting agent and as soon as we are able we intend to move our other rental property from another local letting agent to Howick's. We wouldn't hesitate to recommend them. .

Anonymous · 4 March 2016

★★★★★ 5/5

View Agents

Lettings team professional from top to bottom

I wanted my property to be rented out and i had researched and asked around about agents in the area, HB Lettings ltd although only 5 years in trading absolutely covered the whole scenario in great depth and simple to understand language making me feel so comfortable. Mr Giles Brooker the director explained the services on offer with competitive rates in great depth so i knew exactly what i would be getting and how their system and process works internally, I was then passed onto Miss Sarah Chumbley who worked on the marketing side and valuation criteria, i was pleased with the rental amount achievable and also how she would go about sourcing the correct tenants that would not only suit my property but also treat it with the respect it deserves as if it was their own. I'm glad to say they found the perfect tenants i was envisaging to live long term there in a matter of days. the detailed checks were all sorted with minimum fuss and all seems well. I recently met Mrs Jayne Barry who heads up the managing and maintenance team who explained how it all works should issues arise with the property. I felt so relieved with what I've seen i have every intention on moving my other properties over when the time comes. Well done H&B Keep up the good work!!!

Isabelle · 25 February 2016

★★★★★ 5/5

Google

I brought a house from Howick and Brooker and moved in on March 4th what a wonderful company to deal with Steve for walking us around the property very friendly and Barbara Brooker what a lovely kind lady so helpful helping me get through the moving progress if you want to buy a home please go with this wonderful estate agents 5 stars mr and Mrs GregoryPositiveProfessionalism, Value

Donna · 26 August 2021

★★★★★ 5/5

Google

Outstanding service from start to finish. H&B sold our home in 1 day with multiple offers. Their knowledge of the property market is second to none. The whole selling experience with them was stress free. They are a very efficient, professional and friendly team, and I can 100% recommend them. Thank you H&B

Alison · 25 January 2023

★★★★★ 5/5

Google

Alan and James Howick were really helpful and kept me fully informed with each step of the house buying process. Alan had excellent knowledge of all the styles and histories of the houses and the area. He was very supportive and quickly followed up with the other agents and lawyers in the chain to ensure a smooth move. Thank you very much.

Miss · 18 April 2021

★★★★★ 5/5

Google

Fantastic service from start to finish. For something that has been extremely emotional for me personally, they have made the sale of our property as smooth as can be. Thank you x

Joanne · 30 March 2024

★★★★★ 1/5

Google

Typical estate agent tactics whilst buying a house they had advertised. Wasnt told the house in question already had an offer made. Went there to view, made an offer and waited, in the end I had to make contact to find out what was happening. Found out someone else made an offer before us and wasted our time. I found this deceitful and unprofessional.

CapitalC · 9 June 2020

★★★★★ 1/5

Google

Horrible experience!! Moved into a house that was not cleaned or painted. waited for days for this to happen!! All they care about is money. I left the house and yet again the most ridiculous deduction ever even after getting a professional cleaning and painting done-!! Please stay away from these guys. No compassion at all. STAY AWAY GUYS!!!!

Nnadozie · 11 March 2020

★★★★★ 5/5

Google

Reeling from the late withdrawal of a buyer, I appointed H&B at short notice and not only had some 12 viewings within 48 hours but agreed a sale within 72 hours. The whole process has been done both extremely efficiently and professionally and I am delighted to commend H&B for such service.PositiveProfessionalism

Thomas · 26 August 2021

★★★★★ 5/5

Google

Michelle arrived on time, was very knowledgeable of the local area and the house prices. Excellent service.

Jacqueline · 30 March 2024

★★★★★ 5/5

Google

Excellent customer service and extremely friendly. From the start, nothing has been an issue, always prepared to everything that is needed to make a move simple.PositiveResponsiveness, Quality, Professionalism

Craig · 26 August 2022

★★★★★ 1/5

Google

Horrible experience!! Moved into a house that was not cleaned or painted. waited for days for this to happen!! All they care about is money. I left the house and yet again the most ridiculous deduction ever even after getting a …

Dozzy · 28 July 2019

★★★★★ 5/5

Google

I would highly recommend H&B. They made the process of selling our family home of 50 years so much easier for my sister and I. Excellent service throughout. Thank you all.PositiveResponsiveness, Quality, Professionalism, Value

Sami · 26 August 2021

★★★★★ 5/5

Google

What a great team at H&B Lettings, they always go above and beyond to help me out with anything related to the properties I rent out. Thanks for everything!

Amy · 24 June 2021

★★★★★ 5/5

Google

Excellent customer service and extremely friendly. From the start, nothing has been an issue, always prepared to everything that is needed to make a move simple.

Evolution · 1 September 2021

★★★★★ 5/5

Google

I have always found H & B very helpful when raising any queries and they respond quickly if any occasional issue arise. I would definitely recommend themPositiveQuality

Jason · 26 August 2020