Trusted Agent profile
★★★★★
86 reviews across 1 platform
47 High Street, Harlow, CM17 0DN
Part of Geoffrey Matthew Estates, see every office.
Geoffrey Matthew Estates's Harlow office at 47 High Street is rated 3.9 out of 5 across 86 reviews on 1 platform, including 86 Google reviews rated 3.9.
Every review we hold for the Harlow office, from every platform, shown as written. First names only.
5/5
GoogleJust purchased a property with Bradley, and all I can say is the customer service i received was 2nd to none! We had a few issues with the chain on my side. However, they remained patient and really put my mind at ease. What i also loved about this estate agent was the honesty, which you rarely get anymore, so thank you! Would defo recommend this estate agent and Bradley!
5/5
GoogleFoolishly we put our house on the market with purple bricks - absolute nightmare, so we turned to Geoffrey Mathews for help, we so wish we had used them from the start ! A great experience from Mark taking photos to Susanne closing our completion- which would have been so much more traumatic without her, they even recommended the most amazing solicitor and movers! We cannot thank them enough they deserve 10 stars not five!
Thank You Karen for your lovely review. We are very passionate about providing the best service. We are lucky to have such caring and experienced people.
1/5
GooglePaid the highest rate of commission for all the additional services when renting my property with Geoffrey Matthew but rent was never paid by the tenants, property was never checked and they even got the meter readings wrong! The tenants were so bad that all the neighbours complained of their anti-social behaviour and they completely trashed the house and even broke the garage door, leaving me with repair bills far in excess of the security deposit. What kind of credit checks and assurances were carried out for the extortionate fees that I was charged?? In short, if you want your rental property mismanaged, use Geoffrey Matthew’s!!
Our relationship as Letting Agent and Landlord had been in existence since 2017; we have previously introduced 2 tenancies to your property without issue. The third tenancy which you make reference to here, was conducted to our usual professional level, the management fees and charges (affected by the Tenant Fee Act 2019) were discussed in depth during August 2019 ensuring that you fully understood what charges would be made to let the property; the commission charge levied was not the highest rate as you allege; we appreciated and rewarded your loyalty in re-instructing us to re-let your property with the fees that were eventually settled on. Within that agreed fee structure, however, you did pay for and benefit from suitable protection against tenant default and thus when down to circumstances wholly beyond our control as Letting Agent (bearing in mind that the Tenancy contract is between the parties of Landlord and Tenant) the tenants failed to make appropriate rent payments you were not left exposed to financial loss. In adherence to Government Covid-19 Guidelines visits to the property were curtailed during 2020. The tenants surrendered the tenancy in October 2020 enabled you to regain possession without the need for a long and extended wait period given that for much of 2020 the Courts were closed. The property was inspected following the vacation of the occupying tenants and we extend our apologies that the meter readings was incorrect, we have since then revised our system to ensure data is recorded and dealt with accurately.
5/5
GoogleIt was a pleasure working with Bradley and Suzanne, Suzanne kept me updated throughout my purchase, always polite and friendly on the phone. Will definitely work with you again in the future, Highly Recommended
Thank you for your kind review.
5/5
GoogleWe would like to say a huge thank you to Geoff at Geoffrey Matthews for being a huge help with the purchase of our house. Geoff is incredibly knowledgeable and went above and beyond helping us along the way. Many thanks and highly recommend.
Thank you for your kind review and hope you are happy in your new home!
1/5
GoogleThe Worst! They have cost me thousands of pounds
5/5
Googlei recently went in to these guys for help in finding my first mortgage at the age of 50 and didn't think for one minute i stood any chance . after being introduced to lawrence and giving him a hard task of finding me what i wanted on a budget i am now the proud owner of my house.i cant thank this guy enough he was very professional always had time for us and dealt with everything and more for us. being our first time it was very scary but lawrence sorted everything including insurances i could not be happier and once again thank you all very much i will certainly come back in the future
Thank you for your kind review.
5/5
GoogleThank you to Suzanne and Bradley on the purchase of our new home. They have both been so helpful and informative throughout!
Thank you Sasha-Louise for your kind review. I am so pleased you have had a positive experience in your dealings with us. We wish you much happiness in your new home.
5/5
GoogleWhat a great experience we had buying our first property with Geoffrey Matthews. Suzanne was our contact and she was fantastic from start to finish! Also thanks to Bradley who helped throughout the transaction.
Thank you for your kind. We are glad we made the house process smooth for. Hope you enjoy your new home.
5/5
GoogleGeoff and his team at Geoffrey Matthew have been amazing, always getting back to me promptly and making a stressful situation easier especially during this pandemic. Absolute 5 star customer service.
Thank you
1/5
GoogleI have rented in with them for 2 years they have fixed mould problem after 1 year now I moved out they not paying my deposit back saying sink is dirty will charge you 300 pound I will share the details I do not have have any keys otherwise I would have go and clean it clearly problem is not cleaning cleaning it charging me what ever you can
Good afternoon We are responding to your review of our conduct of your tenancy. You are providing a mis-leading version of events. Your tenancy commenced in August 2020 and at the time of taking occupation of the property you were supplied with a written & Photographic Inventory recording the condition of the property ‘as let’. This was included with the tenancy agreement etc in a DocuSign Envelope which you executed on 28th June 2020, no contrary comments were received from you indicating you disagreed with this recorded condition. That this property was a leasehold property complicated the timeline in addressing the mould issue, however, the landlord was very willing to provide humidifiers to assist in controlling this until the property was suitably treated and redecorated. Your end of tenancy date was reasonably negotiated based on when you were able to advise that your future property was ready for occupation. However, in accordance with our standard procedure, once you were able to be more precise with the date that the property possession would be returned; we communicated the ‘check out procedure’ guidance which was issued by e-mail and acknowledged by you. The final inspection was conducted by a wholly independent company after we received your keys and a copy of both the Move inventory and Check Out were provided to you, this report highlighted areas where there was tenant liability to address making good; be that cleaning, repairs, removal of items etc. We shall not share the multiple images from this report but simply point out that your allegation that the charge is for a sink clean only is not accurate. In accordance with your contractual obligations set out in your Tenancy Agreement we can seek to remedy these areas and deduct the charges and your final rent payment from the deposit. Your deposit was appropriately protected and it is via this custodial scheme that the accumulated costs will be applied for, any remaining balance not claimed for will be returned without dispute. You have gone on to share this mis-information across several media sites, we wish to make you aware that your admission of holding a property key so declaring you still hold tenure allows us to continue calculating pro-rata rent until you return this key; which we recommend you do as a matter of urgency.
5/5
GoogleProfessional, efficient and friendly. Geoffrey Matthew were superb from start to finish. Cannot recommend them enough if you are buying or selling in the Essex area. Wouldn’t hesitate to use again.
Thank you Clare. It was a pleasure to act for you. Geoff.
5/5
GoogleBig thanks Geoffery Matthews. Kept our sellers passified whislt solicitors on both ends where taking theyre time..
Hi Dietmar, Thank you for your kind review.
1/5
GoogleViewed a property back in December just before the Christmas break and showed high interest to move in as soon as possible, I’ve been emailing this estate agency for over 2 weeks and phoning them for the last two weeks to then have to chase them AGAIN to find out two weeks ago the property was let. The communication is awful and the customer service sucks.
Dear Yaz. We are sorry that feel you had a bad experience with Geoffrey Matthew Estates. As we pride ourselves with the service we offer to our clients. I have now looked into your complaint. From what I can see you made an offer lower than the asking price. Also you had a prompt email response stating that the Landlord is not in a position to negotiate and further viewings were booked. Since we hadn't had a response from your side with a price increase.The property was let at its full rental as per our landlords instructions.
5/5
GoogleI would like to thank the team at Geoffrey Matthews for the great efforts they went to to help with the sale of my property. They made our experience as smooth as possible. Lawrence with his mortgage expertise and help deserves a special thanks, to Geoff, Susan and Dan who also an amazing help throughout. This is the second time i have used Geoffrey Matthews and the service again was second to none. Thanks again Nathan & Jess Ryan
Thank you for your kind review. We all hope you are settling into your new home.
5/5
GoogleHaving used Geoffrey Matthew previously, it was an easy choice when we needed an estate agent to sell my mum's property. They were all friendly, professional and guided us through the ups and downs of selling a property without any dramas or fuss. We will definitely use them again.
5/5
GoogleI purchased my first property from Geoffrey Matthews, and the experience has been amazing. I was so worried at first, but they have helped me every step of the way, from finding the property to mortgage support and everything in between. I highly recommend them to anyone looking to buy or rent in Essex! Thanks again, everyone.
Thank you Sarah we are pleased it went so smoothly. Geoff.
5/5
GoogleVery pleased with Geoff's sensitivity and professionalism in dealing with the sale of my late mother's home. This was our childhood home having moved there in 1958, so it was a difficult decision to have to make. Geoff made us feel very comfortable. I must also praise Suzanne in the office for all her help with the process.
3/5
GoogleWe found our forever home through Geoffrey Matthews and was so excited to buy our first home. As much as we were able to arrange a 2nd viewing and a time to check parts of house close to completion date, If honest, was very underwhelmed by the level of customer service during the 3 months from purchase to completion and especially on completion day. Wasn’t greeted by estate agent we originally dealt with and was just passed keys in an envelope and that was it, 3 months of waiting and a lot of money spent and felt very deflated by experience. Glad we got our house but maybe not best place to buy a first house through. Every other person we know who has bought a house has got a little something from the estate agents or at least met at the house by agent, this was definitely not our experience.
5/5
GoogleVery professional estate agents. Have used many times over the years and they seem to be at the top of their game. That's Lettings and sales. You can see a mortgage guy there as well and he is sharp. Have experienced poor estate agents in the Harlow area so would advise these guys.
Thank you, Ken, for your very kind review. We are lucky to have experienced and caring teams.
1/5
GoogleVery bad service. You have to ask for everything. The deposit after 4 weeks is still not returned because they claim that they have a problem with the system. I was charged £ 80 for a bell that wasn't there, they say it was only with out-of-date pictures. I do not recommend this agency to anyone. A lot of problems
We are extremely sorry you have had a negative experience. Please contact us directly so that we can resolve any issues. Many thanks.
1/5
Googlethe worst Agency that doesn't respect the contracts, if you criticize them for something, they say you don't like it, leave the house, don't believe them if they tell me that something will change, if there is damage in the house, they don't do anything, I have proof and I can present it -mails are not the problem
5/5
GoogleWe used Geoffrey Mathews for the sale of our flat (and thankfully they were also the agents for our purchase). Throughout the whole process they were transparent and honest. They provide regular updates on the progress and are always on hand to offer help and advice.
Thank you for your kind review
5/5
GoogleExcellent service from start to finish. Great communication throughout the whole selling process and made my sale very smooth and efficient. Geoff and all the staff were always very polite, helpful and professional at all times. Couldn’t recommend them more ! Thankyou
Thank you for your kind review
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Geoffrey Matthew Estates's Harlow office has 86 reviews across 1 platform: 86 on Google.
Geoffrey Matthew Estates Harlow is rated 3.9 out of 5 across all 86 reviews, and 3.9 out of 5 on Google from 86 reviews.
Geoffrey Matthew Estates Harlow, 47 High Street, Harlow, CM17 0DN.
