Every review we hold for the Haringey office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotTotally inaccurate Zoopla estimated house price
Zoopla's so called 'high confidence' estimated value is a joke. My home is one of only two 3 bed detached on my street. We have done loads of alterations / upgrades and have a long drive, detached garage, conservatory and a larger landscaped plot. None of which apply next door yet is is valued at 35k more!! How can Zoopla claim to have 'high confidence' in an estimate if they do not value your property via an estate agent for accuracy? My house is on the market yet it looks overpriced due to Zoopla's inaccurate lower price. Seller beware it could cost you a sale.
Mr · 23 April 2021
Agent replied · 22 October 2024
Hi Mr Mansfield, Thank you for sharing your feedback with us.We are very sorry to read your review here, and would like to discuss this further with you. We will DM you shortly for more information. Many thanks Zoopla Support
★★★★★ 2/5
TrustpilotI am not happy because I have sent many…
I am not happy because I have sent many houses with a garden that my husband and I want to see and the truth is they do not answer I do not know if it is because my husband could not answer a boy of those who attend and he got angry and they did not send messages of The house because he could not answer because he was driving I do not speak English very well but he does speak the language very well please we are looking for a house with a garden if the person who could not answer the phone is angry, excuse me but no It was because I did not want to, it is because I was driving, only they are asked to please answer the messages from the houses thanks
Jhon · 19 April 2021
Agent replied · 22 October 2024
Hi, Thanks so much for leaving us a review and we're sorry to hear about your negative experience with an agent advertising on our website. We’re really sorry to hear the agents you tried to contact via our site did not respond in a prompt manner. If they don't reply within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.You can also search for properties with specific attributes, such as a garden, or any other property type easily on the website and app. Here is a Help Centre article that will guide you through this step by step depending on the device you choose to use:https://help.zoopla.co.uk/hc/en-gb/articles/360006068617We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
Trustpilot2nd evaluation of the new look
I like it because it has many additional parameters. I would prefer the layout of having multiple properties per line. In terms of sorting I would more options like price per square foot, leasehold or freehold, number of bedrooms. I also feel that when properties are displayed they should have compass in the floor plan, and lease conditions and service charges without exception. Some agents like Dexter and KFH do not include them and as such, the investor does not consider them serious.
Nicholas · 11 April 2021
Agent replied · 22 October 2024
Hi Nicholas, Thanks for leaving us a 4 star review and for the feedback you have provided. We're really glad to hear you like our websites new look and features. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/Furthermore, we're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestions.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotTurnaround time on placing a message
1. If display order can be sorted by distance away from my search criteria (as I input postal code as searching criteria) will be great. 2. I can still view those properties even they have offer already or no longer available when I contact the property agent.3. The turnaround time on the reply after I left message in the interested property was a bit long (I.e. more than 3 days) and some even not replied.
Tsang · 22 February 2022
Agent replied · 22 October 2024
Hi Tsang Wai Ming,Thank you for your 4 star review and for your valuable comments. We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestions.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to either 'let' or ‘sold’, we request they mark the property as 'Let agreed' or ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing’s page (via desktop only). We will then investigate the issue further by speaking to the agent advertising the property. You can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017Also, we can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-repliedIf there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotAGENTS ARE NOT RELIABLE
It is good for finding properties, However, the estate agents that advertise on there do not even bother responding to queries 95 percent of the time. I have sent many queries through Zoopla to estate agents, and only one out of about 20 bothered to get back to me. Not Zoopla's fault, but they should consider taking steps to encourage agents to respond to queries otherwise people will just see it as a waste of time. Very frustrating when you send ten queries and not one agent bothers to respond. Also, huge numbers of properties on there that are out of date by several years. You search on an area, find a great property, make enquiries, only to discover it was advertised three years ago and has long gone!
Reno · 8 April 2021
Agent replied · 22 October 2024
Hi Reno,Thanks for taking the time to leave us this review and we're sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We’re really sorry to hear the agents you tried to contact via our site did not respond in a prompt manner. If they don't reply within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotAt this point we've
At this point we've, both my Wife and I have been viewing properties. There's been a couple of properties suitable for our lives. And within our current valuation, however I've failed to keep their emails. But having said that, I doubt if they'd still be available by May/June 2022.However we're still on the look out. And during this time we're having the lounge redecorated, hallway recapped. When we come across a property, we'll be in touch, thankyou.
Stuart · 25 October 2021
Agent replied · 22 October 2024
Hi Stuart,Thanks so much for leaving us a 5 star review. We're very happy to hear you found some suitable properties using our website and we hope Zoopla continues to be useful for you in all things property related. Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you find a suitable property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotProperty prices ERROR
Property prices ERROR - they put a price down for your property and it stays on their site forever - even when the price is wrong and you complain and independently have a valuation - they do not remove their wrontg price - this makes selling your house difficult. I got my estate agent to remove my details from zoopla and still it stays on the internet causing issues with prospective purchasers. Avoid them to avoid problems
Jenni · 22 October 2021
Agent replied · 22 October 2024
Hi JenniThank you for taking the time to leave us your review.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla.co.uk Customer Services
★★★★★ 2/5
TrustpilotMissing Market valuation
Is a really great page, but the last update removes one of the most important tools: Market valuation. I understand is not as precise as it could be, but it gives you an estimate. Rather than removing it, it would be great if the algorithm becomes more precise with more time and data. Additionally, it could use a size filter so you can control with a nice range the size you'd like for your property, as in london this is more accurate than the number of bedrooms (you have 35sq meters 2 bed, or 90sq meters 2 beds).Happy to amend this to 5 stars if we get the Market valuation back.
Ruben · 17 March 2021
Agent replied · 22 October 2024
Hi Ruben, Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience. We appreciate all the feedback and suggestions you have provided. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource.We can confirm that any estimate removal is a temporary solution until the model deems new data reliable enough to give a higher confidence estimate, however, due to the model's automation, we cannot generate estimates for specific properties.Here is a Help Centre article that will explain in greater detail about how some estimates may disappear from our site: https://help.zoopla.co.uk/hc/en-gb/articles/360006389578Furthermore, our mission is to provide data on all homes in the UK - over 29 million currently and we would like to assure you that if we currently do not display an estimate price range for your home, please come back soon to check if we’ve added an estimate as we add new data all the time.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for house price estimates:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotYou have wrong information about a property sold
You have wrong information about 1 of the properties we own 2 West Lodge, Carrington Road Bonnyrigg Midlothian EH19 3HY your web site has it listed as being sold 2003 or 2004 my company bought this property October 2000 Dalhousie Developments Ltd SC 212253 we Changed the name of the company to AM Properties (Bonnyrigg) Limited SC212253 I think you are getting the Property mixed up with a commercial Building Unit 2 Dalhousie Business Park Carrington Road Bonnyrigg EH19 3Hy I would appreciate if you could put the correct address of the property that was sold Thankyou Alan McLaughlin (Director
Alan · 11 March 2021
Agent replied · 22 October 2024
Hi Alan, Thank you so much for taking the time to leave us a 3 star review and your feedback.We'd like to discuss this a bit more with you and we'll DM you for more information.Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotThank you for your service.i had to…
Thank you for your service.i had to leave my husband in October due to horrible circumstances I'm with my sister in Essex and I want to go home back to Plymouth I'm looking for a 1 bedroom flat but you send me house share not looking for house share plus I need to find a landlord that will take me because at mo I'm getting universal credit my husband is not giving me any money if you can help with this thank you for your time helen Vickery xI
Helen · 22 February 2021
Agent replied · 22 October 2024
Hi Helen,Thank you for leaving us a 4 star review. We're sorry to hear about your negative experience with our property alerts.We'd like to assist you with this and we'll DM you with more information.Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotGreat for the search
I love Zoopla, It's a great website to use when searching for homes and when you have thoughts about where you want to live and what you want in your house ten you can type it in and it shows you all of the properties matching your search :) I think that when they have sold a house they should take it off Zoopla though because they just get people's hopes up when it's already sold. Zoopla should take off the house as soon as its brought instead of 2 weeks later
Lola · 22 February 2021
Agent replied · 22 October 2024
Hi Lola,Thank you so much for taking the time to leave us your 4 star review. It's great to hear how much you like our website, and we hope we continue to help and support you in all things property related.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to ‘sold’, we request they mark the property as ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect. Listings generally take no longer than 24 hours to disappear from the website after the agent has requested its removal unless there was a technical error which we would be able to confirm.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing’s page. We will then investigate the issue further by speaking to the agent advertising the property. You can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI find your ads extremely good full of…
I find your ads extremely good full of all the information I need.Unfortunately it all goes wrong after I ask for more details. On Monday I saw a house that fitted our requirements perfectly in every way, location size everything. I emailed the agent immediately and calle but despite emailing and calling 3 times since I have not even had a call back and I think that lets you down.It gas happened with 3 different properties this week and with the market in Cornwall being so busy we have lost out.
Pam · 12 February 2021
Agent replied · 22 October 2024
Hi Pam,Thank you for sharing your feedback with us and for leaving us a 5 star review. It's great to hear that you find our website useful, and we hope we continue to help and support you in all things property related. However, we are sorry to hear about your bad experience with agents on our website.If the agents you contacted via our site haven't replied within 3 business days, we recommend you call them on the number displayed next to the agent branch in the 'Find agents' section of our website.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Best of luck with finding your new home!Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotI saw a house for sale on your web page…
I saw a house for sale on your web page and showed interest by sending an email I further back it up by calling the head office , and was told that the email was on the screen as we were speaking. I was further advised that the local branch will call 1st thing on Monday that pass, when I did not receive any phone call , from the branch office , I gave the branch office a call and at the tent department, the lady I spoke with said the sales department will give me a call I know is a week ago and my slot for viewing has gone pass without a phone call
Ms · 8 February 2021
Agent replied · 22 October 2024
Hi Ms B, Thank you for leaving us this review and we're really sorry to hear that you've had a bad experience with agents on our website.If the agents you contacted via our site haven't replied within 3 business days, we recommend you call them on the number displayed next to the agent branch in the 'Find agents' section of our website.If you ever need any assistance or wish to contact us directly regarding this matter, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla is an excellent website for…
Zoopla is an excellent website for property professionals as well as ordinary folk who require information regarding their existing property or their search for a new one.
David · 8 January 2022
Agent replied · 22 October 2024
Hi David,Thank you for sharing your feedback with us and for leaving us a 5 star review. It's great to hear that you like our website this much, and we hope we continue to help and support you in all things property related. Make sure you visit our 'News and guides' section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotWhat a load of rubbish.
Zoopla cannot even transfer the basic information over from the land registry. Zoopla shows my property as semi-detached when land registry clearly lists as detached. Such bad quality of data and for something so simple to get right. I reckon someone with not much experience of coding could get this to work within minutes.
Djasonp · 16 December 2023
Agent replied · 22 October 2024
Hi,Thank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about any property at the moment.We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.Also, please note that your property attributes do not directly affect your estimate. Your house price estimate will continue to be updated every month.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotYou should ban Spacelet "agency"
You should ban Spacelet "agency", they are taking money first, and then not showing homes like advertised. I paid 2 times. First time for the flats that was different price in advert, and second they didn't even showed me the flat i wanted. They are scammers, and you allow it. I put 2 stars because the other agencies are proper legit!
Snezana · 22 June 2023
Agent replied · 22 October 2024
Hi Snezana,Thank you for leaving us your feedback, however you will need to respond to the separate request for your contact details.We will then be able to DM you for more information.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla is amazing
Zoopla is amazing, It was the first time I used it for searching my flat, and I founded. Thank you very much for your help Zoopla.
Orlando · 13 January 2022
Agent replied · 22 October 2024
Hi Orlando,Thank you very much for leaving us a five star review. It is great to hear how pleased you are with our website. Massive congratulations on finding your dream home! We're very happy for you.We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our News and guides section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotEasy to use and very informative
Personally I like the new homes search filter most. Overall is good. I can easily sort out what house category I would like to review. Very satisfied.
Jessica · 25 October 2021
Agent replied · 22 October 2024
Hi Jessica,Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a great experience using our website and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotApp is very helpful but sometimes even…
App is very helpful but sometimes even after it is sold the advertisement is still in the app.that can be removed as soon as chosen by someone
Suby · 23 October 2021
Agent replied · 22 October 2024
Hi Suby,Thank you so much for taking the time to leave us your feedback.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to either 'let' or ‘sold’, we request they mark the property as 'Let agreed' or ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect. Listings generally take no longer than 24 hours to disappear from the website after the agent has requested its removal unless there was a technical error which we would be able to confirm.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing’s page (via desktop only). We will then investigate the issue further by speaking to the agent advertising the property. You can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotNo customer support number anywhere
No customer support number anywhere, no way to speak to anyone about anything. Useless- I requested some extra photos from 1 estate agent and they have emailed multiple agents saying I have a house for sale when I do not! No way to reverse or delete it. Rubbish company.
1second · 13 March 2024
Agent replied · 22 October 2024
Hi,Thank you so much for taking the time to leave us your feedback.Sorry, we don’t currently provide phone support for our services, however, we would like to discuss this issue with you further and we will now message you privately for more information.Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotI come from Hong Kong
I come from Hong Kong, I am very happy this apps fastly to find property information. But the problem is I don't know why Hong Kong people come here to find property always need to provide more proof to rent condition. I hear many Hong Kong people already pay more than one year rental, but over 90% landlord no response. I don't know why pay one year rental also difficult. Sometimes, I feel that so frustrate.
Steven · 10 August 2021
Agent replied · 22 October 2024
Hi Steven, Thanks so much for leaving us a 3 star review. We're happy to hear you like our app and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Unfortunately, we are unable to provide the type of advice you are seeking via our site. We have a large database of qualified agents who can help you with properties whose details can be found in the 'Find agents' section of our site: http://www.zoopla.co.uk/find-agents/Alternatively, if there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotGreat site to search for available…
Great site to search for available properties to rent or buy. Easy to use & straightforward. Downside is cannot search for specific types of properties like only semi-detached, detached, etc.
Saira · 14 March 2021
Agent replied · 22 October 2024
Hi Saira,Thanks for leaving us a 4 star review and we appreciate your feedback. We're really glad to hear you have had a good experience with our site and we hope Zoopla continues to be useful for you in all things property related. You can search for any property type easily on the website and app. Here is a Help Centre article that will guide you through this step by step depending on the device you choose to use: https://help.zoopla.co.uk/hc/en-gb/articles/360006068617Please note that if there are no current listings for a given property type in your search area/criteria, then this option will not appear.If there's anything we can do to help you with, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla kept me updated with new…
Zoopla kept me updated with new upcoming properties to rent constantly. It was because of Zoopla’s updates that I was able to find my flat
Glynis · 4 February 2022
Agent replied · 22 October 2024
Hi Glynis,Many thanks for your 5 star review. It is great to hear your feedback and that you found our property alerts so helpful. We hope we'll continue to help you with all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotFlat for my daughter
I was able to find a flat for my daughter in Edinburgh, Scotland UK thanks to Zoopla. Everything went very well with the letting agency.
Corrado · 16 January 2022
Agent replied · 22 October 2024
Hi Corrado,Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a great experience using our website and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
