ETB London reviews

★★★★★ 5/5

Google

My overall experience with ETB was out of this world as I was treated as though I was going to stay in a hotel. From the time I informed them of my interest in the room through to when I moved in was very smooth. I spoke to Ysabelle a couple of times through the process and she was nothing but the best. I like the place because there is enough space in the room and common areas. The location is unbeatable, just steps away from cafes, transport and a lot of parks around. I have already started to feel at home. I appreciate the regular updates from ETB and how responsive they are to any concern.

Samoaka · 23 September 2025

★★★★★ 5/5

Google

Exceptional Service! My story may be slightly different to other reviewers here, as I had a very tight timeframe to move house. It is incredible that I viewed the property on a Friday afternoon and had the keys in my hand on Monday with everything sorted. All members of the team were very efficient with excellent communication throughout. I want to specifically mention Ysabelle, who was exceptionally helpful, understanding, and made the extra steps to meet my requirements. Overall, my experience with ETB London has been excellent so far, and I wholeheartedly recommend them. They made my moving process smooth, fast, and very professional. Thank you Team for the brilliant service!

E · 16 January 2026

★★★★★ 5/5

Google

Dear lovely ETB team, First of all, thank you so much for the amazing job you’ve done so far. From the moment I got in touch with the ETB team to rent a place until I completed the whole process, everyone was incredibly kind, gentle, and supportive. They work in a very professional way, while at the same time being patient and understanding. Unlike many other property agents who lose interest if you ask two or three questions or make you feel like they don’t care because there are many other people interested, the ETB team was always attentive and respectful. Their approach made the whole experience stress-free and pleasant. If I ever need to rent another place in the future, ETB will definitely be the first company I contact. Thank you so much for everything.

Sedat · 16 January 2026

★★★★★ 1/5

Google

Giving one star because I can’t give zero here. Extremely unprofessional experience. My viewing was at 5:30 pm. The agent called me at 5:25 pm, and I confirmed I was on the way. When I tried calling her a few minutes later for directions, her phone was suddenly unavailable. I tried multiple times. At around 5:45 pm, when she finally answered, she said she had already left. When I asked her why she didn’t answer my calls or inform me, she told me her phone had died, yet she still decided to leave the property without informing me, despite knowing that I could not reach her and she could not reach me. I had travelled a long distance and was actively trying to attend. This is unacceptable. When I contacted the office to understand what happened, I was told, “This is how it works in the UK,” which was dismissive, inappropriate, culturally insensitive and insulting. As someone who is not originally from the UK, this comment felt unnecessary and unprofessional. The call was ended on me abruptly, and there was no apology, no accountability, and no offer to reschedule. I was completely left to figure what to do or just return back when I’ve lost an hour of work, travelled an hour and have not even viewed the place due to the agent’s phone not being reachable. Leaving a viewing without informing the person who is on the way, especially when your phone is dead, is not acceptable and certainly not the standard of service expected from any professional agency. Really disappointing.

Srushti · 17 November 2025

★★★★★ 5/5

Google

I had a great experience renting through ETB LONDON. The team was always professional, responsive, and helpful throughout my tenancy. Communication was clear from the start, and any queries I had were dealt with promptly. The move in and move out process was smooth, with detailed guidance provided every step of the way. I truly appreciated the efficient management, maintenance, and even cleaning services. Everyone at the agency consistently provided a high standard of help and support whenever it was needed. Highly recommended for anyone looking for a reliable and professional letting agency. Thank you, ETB, it’s been a pleasure being your tenant. You are truly one of the best agencies in London, keep up the good work ! ☺️

T · 8 August 2025

★★★★★ 5/5

Google

I was living in a property for just under two years and ETB were thorough, friendly and approachable throughout. If I had any questions or I needed any home improvements, ETB were happy to help in a timely manner. Furthermore, they provided me with clear communication during my tenancy, all the team were understanding, supportive and kind. I highly recommend them!

Lewis · 23 September 2025

★★★★★ 5/5

Google

Hello I m glad I found this company. With ETB I found a really nice place to live, is a legit and good company, they manage their properties well. Ysabelle from office is really nice. She has knowledge and help regarding before to rent and after you rent with any issues which you encounter. I m glad I rent from ETB Thank you

Eusebio · 9 May 2025

★★★★★ 2/5

Google

I’m writing this review to highlight the disappointing and unprofessional service I experienced with ETB London. My initial contact with the agency began in April, when I inquired about several properties while managing the process remotely. I made it clear that my sister would be attending viewings on my behalf, yet there was minimal effort to verify my identity or begin essential steps such as referencing or background checks. Communication throughout was inconsistent, and I often had to follow up multiple times via phone and email to get updates. The most frustrating moment came in July after a successful virtual viewing. I was ready to proceed and had arranged for my sister to visit the property in person. However, I later saw on Zoopla that the property had already been let. When I followed up the next morning, I was told this was because my camera had been off during the virtual viewing. A reason that felt more like an excuse than a valid concern. Had I been told it was a requirement, I would have been more than happy to turn it on. This experience left me feeling overlooked and unsupported. ETB London would benefit from improving their communication, verifying applicants more efficiently, and offering fair, transparent treatment to those navigating the process from a distance. Although I haven’t yet secured a property through them, I continue to see their listings frequently on platforms like SpareRoom and Zoopla. I hope this feedback encourages ETB London to reflect, improve their service and professionalism for future clients. Best regards, Ella Boadu

Ella · 25 July 2025

★★★★★ 5/5

Google

Really good service from this letting agency. The team were friendly, professional and quick to respond to any questions I had. They made the process smooth and easy, and I felt well supported throughout. I would definitely recommend them to others looking for a reliable letting agent.

X_T_x · 10 April 2026

★★★★★ 5/5

Google

I have been with them for three years and I'm having a great experience. It's very rare to find such an agency in London. They are professional and approachable. I really recommend ETB.

Inés · 23 April 2025

★★★★★ 5/5

Google

The ladies at ETB were very professional. I don’t know what I would have than, without Ysbelle’s help and excellent customer service, in this digital world, where everyone speaks like robots, Ysbelle …

Julie · 17 April 2025

★★★★★ 5/5

Google

I highly recommend ETB agencies to everyone. The staff care about the tenants and are very willing to help in any situation. I highly recommend this agency to anyone looking for an flat , house or room!

Agnieszka · 21 February 2025

★★★★★ 1/5

Google

Avoid Avoid Avoid !!!! Unethical company only interested in collecting their management fees every month and takes advantage of vulnerable people. Please don't trust them, my brother …

Jennifer · 17 April 2025

★★★★★ 5/5

Google

Fast and straightforward move in / referencing process and great support throughout our tenancy term. Ysa and the rest of the ETB team are easy to contact, highly responsive and amazing overall, resulting in issues being resolved efficiently and within very few days with consistent updates throughout.

Kamila · 23 June 2024

★★★★★ 5/5

Google

Andrew and Aneta were a real help in our rental process of a flat, they had the necessary patience for many questions and phone calls, because our rental process was not very easy, the more I appreciate their effort and the way in how they did their job, were professionals. Great customer service.PositiveResponsiveness, Quality, Professionalism

Andreea · 26 October 2020

★★★★★ 5/5

Google

I highly recommend ETB Estate Agency to anyone looking for an experienced, reliable, and knowledgeable professional. I was delighted with their services throughout the entire process of finding and renting a house from them. They provided …

Kate · 17 April 2024

★★★★★ 5/5

Google

Hello. I highly recommend ETB London. You can always rely on their very competent team (I've been with them since 2013), so I know what I'm talking about. I highly recommend them. 5+ 💫 …

SokuTBG · 17 April 2024

★★★★★ 5/5

Google

I had the pleasure to use this agency in the past, and I was very impressed with the professional service they provide. Quick, good communication and super friendly staff. Highly recommended!

Amelia · 23 June 2024

★★★★★ 5/5

Google

The whole process before moving in went well with much help and support along with kindness and encouragement. Keeping me updated and informed also came with it all.

Wayling · 17 April 2024

★★★★★ 4/5

Google

A smooth and efficient process once I accepted the room and to date, ETB have been responsive to any contact I have made with them

Mary · 17 April 2024

★★★★★ 5/5

Google

I had absolutely nice experiences with ETB Mamagement. They were friendly and helpful with my family. When we needed any help or we had any issue around the property they were always our help. I say big thank for Aneta who was an amazing agent, she was the perfect connecting link between me and the landlord.

Adrienn · 27 October 2017

★★★★★ 1/5

Google

very bad agency, trust people on your deposits because they take a lot for trinkets I do not recommend

Mateusz · 26 October 2023

★★★★★ 5/5

Google

Very fast process of getting my accommodations. Lots of communication and super nice staff.

Marta · 26 October 2023

★★★★★ 5/5

Google

Five star service for Landlords who can trust an Estate Agent in this climate of uncertainty. Always helpful with good manners and dedicated staff, when landlord is too busy with other things. Never pushy, but professional.

Dilip · 27 October 2017