Trusted Agent profile · Hanham
★★★★★
1,945 reviews across 2 platforms
1 Regent Street, Kingswood, Bristol, BS15 8JX, Hanham, BS15 8JX
Connells's office in Hanham, at 1 Regent Street, is rated 2.2 out of 5 across 1,945 reviews on two platforms, including 255 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Connells Kingswood hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hanham.
Every review we hold for the Hanham office, from every platform, shown as written. First names only.
5/5
GoogleWe are first time buyers and had a pleasure of meeting Roshan. He was really helpful and knowledgeable and gave us lots of information. He also assisted us with looking for a property that met our requirements, and regularly kept us updated with new properties that he has taken. He has been really beneficial during process.
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotI used the in house mortgage advisor…
I used the in house mortgage advisor Joseph Whitmore when buying my house. Throughout the process he was professional and very knowledgeable. He dealt with issues quickly and confidently ensuring that the mortgage went through in a timely manner. Would recommend Joseph to others in the future
5/5
GoogleI'd like to thank Aniq and the team for sorting out my mortgage. Thanks for keeping me informed and explaining all the options. I highly recommend their services and will use them again in the future.
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotConnells - sound, experienced, and full of vitality.
Would like to say that Connells helped me with the purchase of a leasehold property in 2019, and also for the sale of the same property in 2022. Always friendly, found the right buyer (taking their own considerations into account), and were highly responsive, informed and moved at the right times. Have no complaints, only praise. Would like to thank Emma Eldridge for her work in 2021 as she identified a sound purchaser for good reasons, and helped to make it happen for them on their timeframe, which is the most important thing of all.
5/5
GoogleAniq was great with my mortgage!
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotHad my survey today and honestly…
Had my survey today and honestly couldn’t have felt more at ease. Super kind and polite throughout, even complimented my home. Came prepared with ladders for the loft, wore shoe protectors, and even helped put the hatch back that I couldn’t. 💯 would recommend, thanks so much, James!
1/5
TrustpilotDysfunctional
Have been using this company for a fully managed service on our rental property. To provide a balanced review - here's the positives:They will invoice you for their costs on time. The in team branch do their best to help but are at the mercy of a dysfunctional corporate business model....now to the negatives:The remote "support centre" team are anything but supportive. There is a lack of accountability, communication and follow up. Simple tasks such as informing energy suppliers of tenancy changes take months to get resolved. Communication flows from the tenant to landlord are poor. Chasing outstanding issues such as overdue rent or maintenance tasks feels like a tick box exercise which results in further delay / lack of action. Good luck if you have a deposit dispute as they will give you zero support. Most frustrating of all is the fact that I have escalated these issues on multiple occasions to give the company a chance to resolve and yet I find myself in the same place.My simple advice is please do your research and consider very carefully before using this outfit for a tenancy service.
1/5
GoogleI would recommend buyers and sellers to read this, we are clearly not the only ones to experience this. Connells are not reaching their full potential on viewings by hindering any offers from buyers who do not use their services. We had a poor experience with Connell’s estate agent. Connells in Kingswood will make it extremely difficult to view most of their properties unless you sign up with their mortgage advisor beforehand. We had explained several times on many different occasions that we already have a mortgage advisor and will consider theirs if needed, yet every phone call we made and even at a viewing they still offered us their services, pushing for us to go with them despite stating we would maybe consider it in the future. They clearly have poor customer service as they do not listen to our wishes and focus on their commission only. They even had the cheek to tell us that our mortgage advisor would not have looked into our finances and would not have provided us with a mortgage in principle that we can ‘really’ afford, yet our mortgage advisor has already looked into our finances and has offered us a more realistic mortgage. Further to this, every time we stated we didn’t want to go ahead with their services, they turned really sour and wanted to hang the phone up very quickly! Upon viewing a property and putting in an offer, they were terrible with communication and left us waiting around all day to take our offer when they stated they would ring us. We then contacted them ourselves and they stated they would ring us back when they were ready. They didn’t call us back until 1700hrs that day knowing full well we were on holiday awaiting their call. Once we had received this call and sent our over our mortgage in principle, the sales Manger was very undermining and claimed our mortgage in principle was not official. Thankfully, we spoke to our qualified mortgage advisor who confirmed the sales Manager does not know what they are talking about and clearly did not read our principle correctly. Fortunately, my partner and I are first time buyers with a network of other first time buyers in Bristol in which we will advise highly against getting involved with this estate agent in Kingswood. The only good thing we can say about this estate agent is that Ibb was very professional and did a great job with our viewing.
5/5
GoogleAs a first time renter, I was completely clueless to the whole renting process and then I met Craig and Harry. Both Craig and Harry had incredible patience when dealing with all my little questions and queries and were extremely time responsive, keeping us up to date with how our application was moving . They really took the time to become engaged in learning about our requirements and time scale needed for finding a first time rental and it couldn’t have ran smoother. Craig was professional from start to finish and understanding of our sometimes slow responses due to work commitments, which we really appreciated. Overall, I could not fault Craig and Harry for their consistent positivity, friendliness, communication and organisation when it came to renting my first property. Would highly recommend.
5/5
GoogleI had the pleasure of meeting with both Harry and Craig though mostly dealt with Harry. Both were very professional, responded quickly and kept us up to date with all relevant information. They helped us find our perfect flat to rent, and everything was processed quickly and smoothly with Harry going above and beyond to ensure all my many questions and phone calls were answered in a timely manner. Craig even dropped our keys to us due to covid isolation preventing us from going to collect them. Overall very happy with the friendly and responsive communication we had!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWhen approaching the ordeal of buying a house everything can seem quite daunting but dealing with connells has been reassuring from start to finish, especially after dealing with quite unhelpful estate agents and mortgage advisors previously. We dealt with Ibrahim when viewing the property we then went on to buy and he was very friendly, helpful and informative. Anything we needed he provided. He maintained constant and reliable contact throughout the process and due to us living far away was able to assist us with anything that could be done remotely to save us travelling to and from. My partner and I would use connells again after the service we received.
5/5
GoogleAniq the mortgage broker was really efficient in setting up my life insurance. He ran through everything in detail so I fully understood the process and answered all my questions. Would highly recommend Aniq 🌟 🌟🌟🌟🌟
Thank you Kate for your kind 5* review! - Best wishes, Scott @ Customer Care
1/5
TrustpilotDishonest
Dishonest. Blandford branch have taken advantage of an elderly lady which will result in her paying double agency fees, due to ignoring her instructions and advising her incorrectly just to suit their own agendas. As an agent myself I will always stay in my own lane and never call into question the service of another agent, but on this occasion I am so appalled by their actions that I feel they need to be held accountable.
1/5
TrustpilotNeedlessly Aggressive & Disgusting Breach of Data Protection Regulations
Recently sold a home with Connells - Fairford Leys. We'd used Connells before and wanted a specific agent in their town centre branch who we knew personally and had used before, but after enquiring were diverted to a marginally closer branch. That seemed a bit 'nit-picky', but whatever. Fast forward almost a year and we finally made it to completion, after a very drawn out and stressful process with lots of hiccups. In the sales-driven world of estate agents, we sensed that the long saga of our move frustrated them, but we weren't going to settle for a house with subsidence! We were encouraged to use their "Connells Home Conveyancing" service, which we took them up on because it meant a small refund of some fees later on and our buyer was already using the local solicitor we'd wanted. Big mistake! We also utilised their mortgage broker, who was very accommodating and competent, but for some strange reason saw fit disclose our private information to members of the public!? The outcome of which was that my wife ended up having to employ a solicitor to fight off her employer, who had found out we were moving as a result of this data breach and was pressuring her to quit (which would have ironically put the mortgage application in jeopardy). We still haven't decided where we're going to take it after the other thing that recently happened with Connells.The reason choosing Connells Home Conveyancing was a big mistake was because at completion they did two things wrong: 1. They overpaid stamp duty on our purchase to the tune of £2500 & 2. They also made accounting errors on the completion statement that resulted in Connells Estate Agent not being paid their sale fee in full. The stamp duty was paid at the old rate rather than the newly-announced one. But whilst this announcement came early on completion day, we didn't complete until the end of the day and so were eligible. This was widely available information in the public domain and I tried to call and email Connells Home Conveyancing to ensure we paid the correct sum, but they couldn't be bothered to look at it. Instead, they left me to chase HMRC for a refund via post (yes, that's their process) which could take weeks! I went in to Connells Estate Agent on completion day and they, incorrectly, advised me that we weren't eligible too. But the worst of it was that, because of their accounting error, the estate agent didn't get paid their full fee at completion. This resulted in the branch manager giving us just 24hrs to pay the balance or face debt collection! How quickly the mask fell off once all that was left was to settle the bill. Through no fault of our own and due to the incompetence of Connells Group, we are now out of pocket over £3500, plus the cost of the solicitor. We also find it funny how when they want money they're owed (because their own people messed up) it's 24hrs or bailiffs, but we are also due a refund of the photography fee for using Connells Home Conveyancing, we have to write to head office then wait 28 days for them to make a simple bank transfer. Of course, we paid in order to avoid the hassle and are now left flabbergasted at the rudeness, incompetence, privacy breaches and threats from Connells. A totally unnecessary sequence of events and a completely over-the-top response, no doubt driven by some meaningless sales deadline. We wouldn't recommend Connells or their partner services to anyone after this and looking at the other reviews on here it seems we're not alone. Avoid!
2/5
TrustpilotBad property management
I signed a change of management contract for a property already rented. Rent for the month had not been paid. Contract was signed around the 10th, and at the end of the month the arreas rent had not been pursued. I lost money on mortgage interest.
5/5
TrustpilotEllen Gynn
We received excellent advice from Ellen Gynn at the Wellesbourne branch, she made the whole journey pleasant and extremely easy. I would recommend any family or friends to use this branch. If I ever move again they would be my first port of call. Well done guys Great Work!!!
5/5
GoogleThe letting team at Connells were Fantastic. I needed to let my place in a short amount of time and they made the whole process quick and easy. They kept me updated with everything that was going on and where always there to answer any questions I had. I would highly recommend Thanks for your help and looking forward to continue working with you all 👌
1/5
TrustpilotVery poor
Very poor. Connells knew very little about the house we were purchasing, and when we asked questions said they would find out and didn’t. It is extremely difficult to get hold of them on the phone, which caused issues with surveyor and contractors visiting the house for survey and quotes. Email communication was intermittent.
1/5
Trustpilot2 minutes ago
2 minutes agoNEWI have had an appalling experience with Connells as a buyer. I made an offer on a property in March which was accepted. I believe Jack lied to me throughout the entire process. I got my mortgage offer immediately as Jack insisted on having it place before proceeding. The offer expired end of August so I asked Connels (Jack) what would happen in the event of reaching this deadline. He told me that the seller would move in with her son and effectively break the chain. This simply wasn't true. As the deadline approached I requested thiat the vendor break the chain. The reposnse from them was that wasn't going to happen as her son lived with his wife and 3 kids. After trying to find out about the status of the sellers putchace, coincidentally 2 days later the seller pulled out because their sale fell through. This again is according to Jack and I simply don't believe it. I should speak with the vendor directly and see what the position is. Thanks Connels, your lying and pushyness for my mortgage deal is simply going to cost me £1000s I will never buy a property through you again. And maybe have the guts to give me the news yourself next time you coward
5/5
TrustpilotSophie has been great
Sophie has been great! I have relocated for a new job and she helped me find the best place that ticked all of my boxes - making the relocation run smoothly! Prompt communication and very informative. I was accommodated for when needing a virtual viewing which was very helpful.
5/5
GoogleWe recently used connelles mortgage services to purchase our first property and Aniq arranged for our mortgage offer in a very short time frame which was very impressive. He answered all our questions and arranged for everything to smooth the process out for us. Ibrahim from the sales team went above and beyond for us. He responded to all our queries, showed us all properties that matched our requirements until we found the right one. Really impressive service.
Many thanks for your outstanding 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleLetting Valuation from Craig Hazen. Provided a prompt and effective service with great guidance and advice. If you’re looking for experienced and honest service I highly recommend Craig from the Kingswood Branch.
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleKim, Ibrahim and the team at Connells we're amazing in helping me purchase my new property. Really helpful and supported me through the whole process. Would highly recommend them as estate agents!!
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotIf I could give less than 1 star
If I could give less than 1 star. I would. Literally the most incompetent surveyors you could imagine. They made an obvious error on their report which resulted in the sale of our property falling through. Wouldn’t discuss anything with me, had zero interest in investigating my complaint and concerns. They have caused a huge amount of emotional distress and you should do everything you possibly can to avoid them.
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Tell us what you need and we'll put you in touch. Connells Kingswood hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hanham.
