Connells Kingswood reviews in Hanham

★★★★★ 5/5

Google

I met Lily at the start of our journey , and now at the end of our journey selling a property and purchasing one all i can say is thank goodness we had Lily. From tbe start Lily has been professional, but also with a wonderful personal touch. Lily has been brilliant throughout the whole process. I have no doubt Lily will thrive in whatever path she takes because she is simply wonderful and any team that has Lily is very lucky. Thanks Lily for everything you have done. Xxx

Merv · 10 September 2026

★★★★★ 5/5

Google

We are absolutely delighted with the service from Connells! This is the second property we have bought through them, and the entire process was seamless. A special thank you to Kim, who was incredibly professional, supportive, and friendly throughout. She made a huge difference and kept us informed every step of the way. Highly recommend Connells and Kim for their outstanding service!

The · 10 July 2026

★★★★★ 5/5

Google

Connells Estate Agents are a fantastic choice if you are trying to buy a property. They went above and beyond in helping us purchase our house. They were friendly, professional and always available to chat. We are so grateful to Connells for a smooth house purchase and we cannot recommend them enough. Thank you Kim for making the purchase smooth and easy!

Nabin · 10 July 2026

★★★★★ 1/5

Trustpilot

Absolutely terrible experience with…

Absolutely terrible experience with Connells. Their communication and customer service have been extremely disappointing. They are quick enough to deal with you when they want something, but when you actually need help, suddenly nobody is available. I have tried calling the number provided to me multiple times, and nobody answers the phone. I have also sent emails and received no response, despite this being extremely important and time-sensitive. Today is supposed to be my move-in day, and I still haven’t been properly contacted about the key handover. This is completely unacceptable and incredibly stressful, especially when you have arranged everything around an agreed move-in date. If you expect tenants to pay money and complete paperwork on time, the least you can do is answer the phone and reply to emails when they need you. Very poor communication, very poor customer service, and frankly a very irresponsible way to deal with tenants. I would not recommend Connells based on this experience.

Alan · 29 September 2026

★★★★★ 5/5

Trustpilot

Thank you so much to Nez Carey she…

Thank you so much to Nez Carey she supported me through the whole process with getting me into contact with Connell Morgages which came back the next day! to using amazing conveyancers to keeping me up to date with everything. It all taken 6 weeks. I am so greatful also to Sam who initially did the viewing from the market harbrough branch. I would recommend connels market harbrough to anyone and using their morgaage advisors.Also Joe the Morgage advisor from oadby branch.

Amandeep · 25 September 2026

★★★★★ 5/5

Google

George and Cecilia were incredibly helpful throughout the process of securing our apartment. They were professional, responsive, and made everything smooth and straightforward from start to finish. Their excellent customer service and support were greatly appreciated. We would definitely recommend them to anyone looking for a seamless property experience.

Omojuwa · 10 August 2026

★★★★★ 1/5

Trustpilot

Absolutely appalling experience

Absolutely appalling experience, avoid Connells if you value honesty and transparency. My experience with Connells has been nothing short of a nightmare. I feel completely misled, trapped, and let down from start to finish. When Jon came to value my property, he never clearly explained that by signing the paperwork I was committing myself to a 26-week sole agency agreement. Instead, I was rushed through the documents and repeatedly told it was simply their “standard procedure.” At no point was the significance of being tied exclusively to Connells for six months properly brought to my attention. If Jon had been transparent and clearly explained that I would be locked into a 26-week contract regardless of whether Connells performed or not, I would never have signed it. Once the agreement was signed, the service was incredibly disappointing. Over the course of the agreement, Connells completely failed to sell my property. They repeatedly brought viewers who were clearly not in a genuine position to buy. Some didn’t have suitable employment contracts to obtain a mortgage, others hadn’t even sold their own properties, and many simply appeared to be wasting everyone’s time. It felt like they were more interested in increasing viewing numbers than actually finding a qualified buyer. The communication was equally poor. After almost every viewing, I had to chase Connells for feedback. Rather than keeping me informed as you would expect from a professional estate agent, I was constantly left waiting, calling and emailing just to find out what had happened. It was exhausting and incredibly frustrating. As weeks turned into months with absolutely no progress, I felt completely helpless. I had lost all confidence in Connells’ ability to sell my property, yet because of the 26-week sole agency agreement, I couldn’t simply instruct another estate agent without potentially facing financial consequences. I felt trapped in a contract with a company that was delivering little in return. To make matters worse, when I raised my concerns, Connells showed no willingness to acknowledge how the agreement had been presented to me. Instead, they simply hid behind the small print of the contract and insisted that because I had signed it, I was bound by the 26-week term. There was no accountability, no understanding, and certainly no attempt to resolve the situation fairly. Looking back, I genuinely believe the emphasis was placed on getting my signature rather than ensuring I fully understood the long-term commitment I was making. Being told something is “standard procedure” should never replace giving a customer a clear explanation of a six-month contractual obligation. The whole experience caused unnecessary stress and wasted months of valuable time during which my property could have been marketed by a more competent and proactive agent. If you’re considering using Connells, my advice is simple: be extremely careful. Read every single word of the agreement, ask direct questions about any sole agency period, and don’t let yourself be rushed into signing anything. Once you’ve signed, you may find yourself locked into months of poor service with very little you can do about it. I would never use Connells again and would not recommend them to anyone looking for an honest, transparent, and customer-focused estate agent. My experience was overwhelmingly negative from beginning to end.

Mohammed · 14 July 2026

★★★★★ 5/5

Google

We recently rented an apartment through Connects Letting Agent and had the pleasure of working with George Jenkyn. From the very beginning, George was friendly, professional, and incredibly helpful. He made the whole process smooth and stress-free, always quick to respond to any questions we had and genuinely attentive throughout. It’s rare to come across someone so approachable and reliable in the lettings world. We’re really happy with our new place and grateful for the excellent service George provided. Highly recommended!i’

Seun · 10 October 2025

★★★★★ 5/5

Google

George and Cecilia were incredibly helpful in securing our apartment. They both provided excellent service and made the entire process smooth, easy, and seamless. I truly appreciate their support and would happily recommend them to anyone.

Olaoluwa · 10 August 2026

★★★★★ 5/5

Google

Couldn't be any happier with the service from Craig and George. Every step from asking about the house to let all the way to picking up the keys was unbelievably easy. Craig made the experience feel personal and really made sure things were moving along. The times I spoke to George he was extremely responsive to and help me out with forms etc. The whole experience was great, when I've shared my experience with my friends and family everyone has been so surprised how fast we've managed to secure a house and move in. They went over and above any estate agent I've ever used. Thanks so much guys!

Hannah · 10 July 2025

★★★★★ 5/5

Google

After a long struggle to find an apartment from other agencies ,George saw my application online immediately he rang me for viewing, George from connells made everything so much easier for me. He assisted me from start to finish, and was, always kind, patient, and highly professional throughout the entire process. Thanks to connells and especially George, I now have a comfortable apartment that I'm very happy with. HIGHLY RECOMMENDED!

Senzelwe · 10 October 2025

★★★★★ 5/5

Google

My partner and I had been apartment hunting for months, applying for countless listings every day without much luck. None of the viewings felt quite right. Then I received a call from Connells regarding a property I had inquired about, and I spoke with Craig. He arranged a viewing for us, even though we were initially unsure, as the tenancy start date didn’t align perfectly with our moving plans. Still, we figured there was no harm in checking it out. At the viewing, we met George. As soon as we stepped inside, we instantly felt the right energy and it just felt like home. We submitted our application and, within a few days, we were approved! From that point on, George was incredibly supportive throughout the entire process. He was always patient, responsive, and attentive to all our endless queries. We never had to chase up updates, everything was handled smoothly and professionally, which really set Connells apart from other agencies we had previously dealt with. We’re genuinely so happy Connells was part of our renting journey, and we can’t recommend them enough. Thanks to Craig and George, we’ve found a place we truly love and can finally call home :)

Daniel · 16 June 2025

★★★★★ 5/5

Google

I recently moved out of my rented apartment and would like to thank Connells Estate Agents for the excellent service they provided throughout my tenancy. The team was always professional, helpful, and responsive whenever I had any questions or concerns. A special mention goes to George, who was particularly supportive and efficient. He always responded promptly, communicated clearly, and made the whole process smooth and stress free. I appreciate the high level of customer service I received and would happily recommend Connells and George to anyone looking for a reliable and professional estate agent.

Adeyinka · 10 June 2026

★★★★★ 5/5

Google

Really impressed by the service we received from Connells Kingswood. In particular Viv Rodrigues has been working so hard for us to progress our sale. She has communicated so clearly and has been really professional and helpful. Thank you Viv!

Laura · 27 March 2026

★★★★★ 5/5

Google

Lily was wonderful and we were shown a very good range of properties fulfilling our brief

Matt · 10 September 2026

★★★★★ 5/5

Trustpilot

Residential Lettings

I have been renting out my property for quite a few years through Connells Residential Lettings and Steven Hopper has been my main contact. Steve has always been very helpful with any tenant queries or problems and I can recommend Connells to any prospective landlords.

Julia · 25 September 2026

★★★★★ 5/5

Google

I had such a great experience with the Lettings team. Craig was amazing and really helped with my search. I’m so grateful for all their support, they made the whole process easy and helped me find a place really quickly which was needed. Can't thank everything enough!

Samuel · 9 December 2025

★★★★★ 1/5

Trustpilot

Avoid at all cost

Avoid at all cost! Didn't put up a for sale sign, no proactive communication, try to get you to pay extra £500 commission as an 'incentive' for them to do their job of selling your house!!! Tried getting out of the contract early which was a continued "no", but funny that as soon as the Ombudsman was mentioned they dropped us like a stone. Once the property was off the market, after 12 weeks, I was then woken up very early one morning to find a man trying to put up a for sale sign...say no more!

Mrs · 27 October 2025

★★★★★ 5/5

Google

Absolutely blown away by the service from Connells Lettings! They found tenants for both of my properties in record time. Super efficient, responsive, and a pleasure to deal with. Highly recommend! George, Craig & Beth went above and beyond. Thank you so much guys! Bel 😀

Annabel · 10 October 2025

★★★★★ 5/5

Google

Connell’s was the best letting agency that I have dealt with in Bristol, and I have dealt with a few. Ours was a particularly difficult situation but Craig went over and above any assistance expected from an agent. And then David made the paperwork process easy. We felt like they cared that we got the home we were looking for and we definitely found it on the second try. We are very happy in our new home and would recommend them highly to anyone. You will not get a better personalised service.

Charmaine · 25 July 2024

★★★★★ 5/5

Google

Great service end to end when purchasing my house. Specifically thanks to Roshan, Aniq and Kim for all the support

Matt · 10 May 2026

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 1/5

Trustpilot

Lazy and amateurish

Extremely poor, lazy and amateurish. It's hard to know where to start but I suppose we should have been wary when our initial documents arrived with my name spelt wrongly. When I queried this, I was told it didn't matter. Call me old fashioned but I like my name spelt correctly - especially on legal documents!? Emails were often full of mistakes and the branch manager even told me that the 'bass rate' had been cut, 3 hours before the announcement had been made - psychic apparently.

Alan · 26 August 2025

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025