Connells Kingswood reviews in Hanham

★★★★★ 1/5

Trustpilot

AVOID!!!

AVOID!!!We purchased our first home together last year through Connells and never would I want to deal with them again. We also made the terrible mistake of using their solicitor! We were about to pull out of our sale due to various things coming back on the survey and the reluctance of the vendor to reduce the price to accommodate the work that was required as a condition of our mortgage. Connells told us the vendors had agreed a slight reduction in the price and to pay half of the cost towards the work. This was incorrect, the vendor had never even suggested they would pay towards these costs. Connells had lied. I had informed the solicitor of the price reduction, which was amended and the agreement to pay half towards the required works. This however, was never followed through and we didn’t find out until after the sale had gone through. We were first time buyers and put far too much trust in Connells to guide us through. We lost £2000 which we had saved for furniture, this then had to go on damp work as it was a condition of our mortgage. Connells never even apologised and made it out like I had imagined it! Absolutely disgusting customer service! If you have to deal with Connells then please be careful and DO NOT use their solicitor! Find your own, get EVERYTHING in writing and do not move forward with anything until this has happened! I do not want anybody else to go through what we have gone through!

Ashleigh · 1 November 2019

★★★★★ 5/5

Trustpilot

Recent Sale in Round Green

I have recently sold a property through Connells, the service really was second to none. They gave a realistic and achievable valuation and then worked incredibly hard to get as many viewers as possible through the door. They were also instrumental in bringing the sale to a speedy completion by chasing all solicitors and agencies involved. Chris Blackham in particular deserves a special mention. I would not go to any other estate agent, a very professional, hardworking and committed team.

Nigel · 29 October 2019

★★★★★ 2/5

Google

The agent that showed me around 2 properties on 2 separate occasions knew very little about the property e.g where the boiler is, what is the landlord responsible for, what is included in renting the property. He didn't even know that on the whole a listed building doesn't require an EPC certificate. And when I asked for a second viewing the agent said, " I can't do tomorrow, because I can't be bothered to drive all the way from Bristol to Chipping Sodbury just for 1 viewing!!

Elly · 25 October 2019

★★★★★ 1/5

Google

Absolutely terrible customer service. Its been over a month now since my tenancy ended but still no news of my deposit being returned. Tired of constantly calling them most of the time they dont answer or they say they will call back but they dont. Previously when I have rented, other agencies have returned deposit on same day as end of tenancy, however due to lack of professionalism in connells I am still waiting for my deposit and am starting to think I will not be getting it back. Surprising especially when there was no dispute put in. Disgusting really.

Hanna · 25 October 2019

★★★★★ 1/5

Google

Appalling customer service, would definitely not recommended or go to them again! Dreadful communication! We were supposed to have a Valuation of our property last week, however they double booked... We understood these things happened so rearranged for today. Received no confirmation of this and have been trying to contact them for over 3 days to confirm a time but no answer or when we did get through to someone they had no idea what was going on!!! Finally spoke to them today and was told it wasn't put through at head office, so basically they messed up again!! Not happy and won't be rearranging, finding someone more competent to do it this time!!

Emily · 25 October 2019

★★★★★ 1/5

Google

Unfortunately my experience with Connells, Kingswood Branch has not been a good one. Complete lack of communication all the way through, not been able to get hold of them or them not keeping me informed. They did not return calls efficiently to myself, my solicitors or my vendors agents and definitely not managing my first time buyers expectations, which has resulted in them backing me into a corner over completion dates, which has resulted in me having to pay early repayment charges for the sake of them not waiting 3 weeks. Although Im the one paying them it certainly did not feel like they were working for me. The office was understaffed, as during the process they lost the Branch Manager and Senior Negotiator, which I feel contributed to the issues. Not a good experience, I would not recommend using them.

Samantha · 25 October 2019

★★★★★ 1/5

Trustpilot

Connels estate agents are a disgrace

Worst estate agent i have had the misfortune of purchasing a property with, my advice to buyers and vendors steer clear.From the very start they mislead me, i was assured from the start that completion of sale would be in 6 to 8 weeks if i used their conveyancing service along with the vendor. (cash buyer no searchers required) it is now going into the 15th week with no sign of an end to this fiasco. The branch manager is rude to say least does not reply to requests for information and has a no care attitude to customers welfare,the senior salesmen is the image of the manager. In the last few days i have asked 4 times for updates from the branch and conveyancing team .... still waiting for them to get off their backside and do anything to help me . THEY ARE A JOKEPlease note the minimum star you can give is one when you place a review

Cliff · 24 October 2019

★★★★★ 1/5

Trustpilot

Not impressed by the quality of sales…

Not impressed by the quality of sales negotiators at the agency. I went to see a house currently advertised for sale by Connells. The sales negotiator was late for the viewing. It turned out that this was a group viewing - we were not notified in advance about that. Once he arrived, he struggled to get the key to work (the owner was not in the property at the time). He left us to wander around the house and wasn't able to answer basic questions about the property. I don't see the value this agency adds to the selling process.

Simona · 20 October 2019

★★★★★ 1/5

Trustpilot

Awful estate agents

Awful estate agents, we were first time buyers and had a mortgage in principle from Halifax and was really excited to get the ball rolling on a house that was on their books. My wife and I saw the house, loved it put and offer in and it was accepted. We were told then we had to sit with a Connell sales representive to go through our details. We then endured an over an hour grilling from a trainee mortgage representive from Connells (that to be honest she was dressed very inapporiatly), she then interrogated us, and trust me, it felt like an interrogation minus the torture for over an hour, they were constantly trying to get us to sign up to mortage with them. Even though we had mortgage in principle in writing and all the right letters and forms from halifax. They just didnt listen, Connell's were just awful to us, they basically wouldn't let us out of the shop untill we agreed to have Connells draft our wills at £1000+, when we refused they just started to be more rude and hostile, It got to the point where my wife burst into tears in thier office and so we got up and left the shop utterly deflated, we pulled out of the house, which we were gutted about because it was perfect for us. We knew the sellers from a friend of a friend and was later told that Connells told them we pulled out because we didn't have a mortage sorted, this was a BIG fat lie from them because we did, they just didn't like the fact that we pulled out of buying the house because of Connells. The next day we went to a rival estate agents on the same street and bought a house on the market that was up with both them and connells and had a fantastic experience and was treated with actual respect. Even months down the line when we moved into our house, the estate agents we bought from picked up the sold sign the next day. I rang Connells to tell them to pick their for sale sign up 3 weeks later it was still there so I bundled it into my car and took it around to their shop and dumped it in their office. I just wanted to share my experience with them, Connells are the estate agents that give other estate agents a bad name, I would never sell a property through them and i would never buy a house through them, even if it was my dream home. Never. It worries me that other first time buyers could be stung by their lies and malpractice. AVOID. AVOID. AVOID. AVOID. Shame trustpilot don't do 0 stars because trust me Connells deserve it.

KoffinKat · 6 October 2019

★★★★★ 1/5

Trustpilot

Worst estate agent I have experienced!

Rented a property through this agent, we were pressured to sign a contract before new laws about renting came into effect. We took the flat based on the verbal agreement that work would be done before we moved in, they them turned around and refused to carry out the work after contracts were signed and we were forced to carry out the work at our own expense. This agency does not care about the renter's they only care about landlords from what we have experienced. Emails are ignored and they show no interest in getting issues solved. I would never rent from this agent again and would advise you avoid at all costs!

Unhappy · 5 October 2019

★★★★★ 1/5

Trustpilot

Connells Valuations

As a broker I have had to deal with Connells on several BTL cases, the surveyors on these cases only put minimal effort in and seem to be hell bent on down valuing properties despite brokers such as me providing clear contradictory evidence. If you have a valuation instructed do you levels best to ensure it is not Connells, particularly if you are in West London & Brighton areas.

West · 15 April 2022

★★★★★ 1/5

Trustpilot

The only reason I’m giving a 1 star is…

The only reason I’m giving a 1 star is because I can’t give a “ minus 1”. The experience of trying to get my deposit back from them has been distressful to say the least. One month after the end of my tenancy my money is still not with me. The landlord had advised me on the 9th of Sep saying He’s instructed Connells to release the deposit. I tried to give them Time initially to get back to me when the deposit is processed. They got in touch with me on 13/09 asking for my bank details. Despite asking them while vacating the property if they would need any details from me for processing the deposit and despite getting a “no don’t worry, we have everything.” , they they didn’t have my bank details and could only ask 4 days after being instructed to release the deposit. I shared the details with them on 13/09. Still don’t have my deposit back. Multiple times the agent has promised me she’s chased up the concerned department and I should receive the money within 3-5 days. As far as I understand, legally, I should receive my full deposit within 10 days of end of tenancy with any agreed amount deducted. It’s both frustrating and legally incorrect to hold my money due to no fault of mine. I’ve raised the complaints with their complaints department formally and I’ve received a response after 5 days saying I should receive the money today. Promises promises no execution. Do NOT go for letting with them unless you want to go through this painful experience.

Neha · 1 October 2019

★★★★★ 3/5

Trustpilot

Watford Connells

We sold our flat through Watford Connells.Good side:Although they did not bring in enough viewers, they managed to get a few offers and get the flat sold. The other agent brought in loads of viewers but no reasonable offer. So Connells deserves credit for that. Bad side:Communication - poor- you can not get hold onto them, do not return your call.- not informing that the viewing is cancelled. - Please do not believe what they say, rather read the contract before you sign. They do not explain everything. For example we were just told that we would get photographer fees back once the flat is sold. After sale, they said we did not use their conveyancer, so we would not get it back and that was in the small print.So, DO NOT SIGN contract with out reading small prints.

SH · 19 September 2019

★★★★★ 1/5

Trustpilot

Steer Clear of this lot for your house valuation…

We were selling our house and a person from Connells came to value the house. If you want a surveyor to ubndervalue your house, use this lot. My estate agent says they are always having problems with thesThey undervalued our house £20K. Even Zoopla valued it £20k more than we were asking. I found the surveyor arrogant. Fortunately our buyer saw past this and went ahead anyway. Steer clear of this lot. They are not professional, just `up' themselves!

Lynne · 7 February 2020

★★★★★ 1/5

Trustpilot

LAZY AGENTS- CONNELS KINGSWOOD

The. WORST. ESTATE AGENTS i have ever worked with!I have to say the Kingswood Branch in Bristol are being run by complete ameteurs who are only about making a quick buck.I have bought and sold properties for over 10 years and Connells in Kingswood are by far the worst agency ever.Firstly, they charged us to market our property promising a professional photographer as part of their 'marketing' package. No other agent charges you for this and unfortunately for us we were naive enough to go ahead as it was sold to us as a mandatory service if we wanted to be represented by them.When this supposed 'professional' photographer did turn up he was anything but and the photos provided could have been done better on a smart phone.We were then extremely overpriced and only had 1 viewer in the space of a month. With no feedback from the agency and no communication unless 'bugged' by us.When they came around to take photos again (this time by one of their agents who did nothing different to the 'professional'), I aired my concerns of which I was promised a better service. The house price was decreased however no viewers in the following month and again no communication from the agents.They do nothing more than put your property up on the internet and sit back and then expect to be paid for it. An absolute joke! And then have the cheek to charge you for it.Will never be using them again!

Chevonne · 4 September 2019

★★★★★ 1/5

Trustpilot

Avoid it !

Unprofessional staff! Avoid it !!! I rent a flat and when I had issue they never reply to my emails. They ignore you . Two months before the end of the contract they did not get in touch regarding my questions about the renew, I had to go several times, no one was in the office for letting . I also called them several times , no one was available for letting and they did not call me back . Two days before the end of the contract they asked me 114 pounds to renew it plus the increase rent . This agency is a joke !!!

Pamela+Trenta · 30 August 2019

★★★★★ 5/5

Trustpilot

Excellent support from Holly at Connells…

The service and support from Holly Savage in the Mortgage Services section of Connells has been truly fantastic during the most demanding past few weeks for my wife and I . Not only has she put maximum effort into finding an excellent Mortgage deal with a Building Society but she has helped negotiate the final deal on the property we have purchased. She is a credit to the company and we wish her every success in her future career in the industry.

Marion · 24 August 2019

★★★★★ 1/5

Trustpilot

Worst experience ever

Worst experience ever. We were told that there are four places available to rent that was in our budget, and the location. But no emails were sent, and we had to call them to send us an email. When we went for the first house viewing, the guy couldn’t get the door open which was very disappointing. In overall he was not really interested in helping us find the suitable place, and even though we were told that he would contact us again about the same house. We got no more updates on it!!Very Neglectful!

Navmalika · 14 August 2019

★★★★★ 1/5

Trustpilot

I would never recommend Connells.

I would never recommend Connells. To anyone who is considering using them I would say please don't ... Our experience was horrendous due to their lack of care and only added to the stressful business of moving. They seemed only interested in moving our property through their doors regardless of what it is worth. They agreed a good price with us but weeks later they were encouraging us to drastically reduce the price to get our property shifted, and I mean drastically, shaving more than £100,000 off the price. When it didn't sell quickly enough they terminated the contract, and still wanted paying. Be very careful. Read ALL the small print before signing anything.

Pippa · 14 August 2019

★★★★★ 1/5

Trustpilot

Dreadful. Go elsewhere for a Home Buyers Report.

Dreadful. Contacted Connells on Monday for Home Buyers Report. Followed up twice by phone. Still no contact by Thursday so rang again. Repeated details a fourth time. They asked for payment immediately (no survey even booked). I rang them back to make payment and was told they couldn't accept payment on this number (they had told me to ring them back !) and they'd get the payments dept to ring me back. They never did. Going elsewhere because if they can't get the small things right you can't be confident they'll get the bigger things right.

Kate · 9 August 2019

★★★★★ 1/5

Trustpilot

I would never recommend connells

I would never recommend connells, their service is awful. I recently let my property out, and within the 2 months of the agreement with connells managing my property, the service has been appalling. The tenant has a minor issues which she raised, rather than the property management team taking ownership to sort it out, I was simply sent an email to call the tenant directly. What’s the point of having connells involved if I need to resolve it directly with the tenant. On top, none of my emails or calls were returned when I tried to resolve the tenants queries. I then learnt two weeks later that there were no letting staff available on my local office. This prompted me to raise a complaint. However, the complaint has also been poorly handled as I am still waiting for my refund of fees which were agreed nearly a month ago! Looks like I will be going to the ombudsman service.

Anj · 8 August 2019

★★★★★ 1/5

Trustpilot

Worse house sale ever

Worse house sale ever. Was lied to from the very beginning and this continued through the whole process. Received a written offer from them and they put forward a chain free buyer. This turned out to be an absolute lie and the chain in place delayed the sale by a long time costing us money. We accepted a lower offer as it was chain free. The team are poorly trained apart from in the art of lying and deceiving which they excel at. I would suggest to everyone that they use anyone except Connells.

Chris · 5 August 2019

★★★★★ 1/5

Trustpilot

I have reported Connells to the Financial Conduct Authority. i have now reported Connells to the Police.

I have reported Connells to the Financial Conduct Authority for the way they have treated me. I found out that Connells failed to pass on my Medical History when I went to claim on a PPI Policy, this was after I was diagnosed with an Asbestos related disease. I told Connells that I had 2 heart attacks and heart disease in 2004 they failed to pass on my Medical History to the underwriters.I was assessed at 25% Disabled. I was off work for 2 years I paid for this time off work out of my own savings. Connells Legal Department withheld my mandatory documents I made 8 requests for them. One request was made via the Courts which they totally ignored. This was a disgrace.If enough complainants report Connells to the FCA they will investigate and fine them. An agent from the Financial Conduct Authority asked me if I wanted to report Connells to the Police? after viewing my Evidence.

Michael · 5 August 2019

★★★★★ 1/5

Trustpilot

I wouldn't expect anything less of Connells :(

Unwilling to list a property as 'Sold Subject to Contract' or 'Under Offer' until a mortgage offer is produced. Meaning you are open to Gazumping in the early stages of applying (after paying mortgage fees and solicitor costs) This is UNLESS you use their in house mortgage advice...Despite having unnecessary meetings with their broker (at their insistence), proving affordability and providing evidence the mortgage has been approved in principle elsewhere.UNLESS you use their broker it will remain on the market...This is a blatant sales tactic to strong arm you into using their ancillary services. I wouldn't expect anything less of Connells. Possibly the most crooked estate agent out there. They couldn't care less about the buyer or sellers - only their bottom line.

Hollie · 25 July 2019