Trusted Agent profile · Hanham
★★★★★
1,945 reviews across 2 platforms
1 Regent Street, Kingswood, Bristol, BS15 8JX, Hanham, BS15 8JX
Connells's office in Hanham, at 1 Regent Street, is rated 2.2 out of 5 across 1,945 reviews on two platforms, including 255 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Connells Kingswood hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hanham.
Every review we hold for the Hanham office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent Lettings Agent
I've used Connells now to.manage my properties for 12 years since 2012.on.a full management basis I've always found them competitive component and offer an excellent service particularly at Branch level.Recently we've been looked after by Sonny Munnerley who has provided us with excellent service on the occasion we've had to call upon his assistance. I would recommend Connells as a Lettings Agent
1/5
TrustpilotCommunication is appalling
Don't expect anyone to pick up the phone if you have a query. Once you manage to find someone who accidently does they will refuse to give escalation Manager details. Don't expect them to adequately staff their offices. Even their Area Managers follow the same corporate line of hiding who their Manager is to avoid them finding out what a poor service they provide. DO NOT USE THEM.
1/5
GoogleLAZY AND USELESS!! The. WORST. ESTATE AGENTS i have ever worked with! I have to say the Kingswood Branch in Bristol are being run by complete ameteurs who are only about making a quick buck. I have bought and sold properties for over 10 years and Connells in Kingswood are by far the worst agency ever. Firstly, they charged us to market our property promising a professional photographer as part of their 'marketing' package. No other agent charges you for this and unfortunately for us we were naive enough to go ahead as it was sold to us as a mandatory service if we wanted to be represented by them. When this supposed 'professional' photographer did turn up he was anything but and the photos provided could have been done better on a smart phone. We were then extremely overpriced and only had 1 viewer in the space of a month. With no feedback from the agency and no communication unless 'bugged' by us. When they came around to take photos again (this time by one of their agents who did nothing different to the 'professional'), I aired my concerns of which I was promised a better service. The house price was decreased however no viewers in the following month and again no communication from the agents. They do nothing more than put your property up on the internet and sit back and then expect to be paid for it. An absolute joke! And then have the cheek to charge you for it. Will never be using them again!
Hello, thank you for taking the time to provide our team with feedback. We are concerned about this branch review and we would like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@connells.co.uk then we will be more than happy to help you.
1/5
TrustpilotExtremely rude
Extremely rude, asked if I had building regs for a partition wall. Which is completely incorrect. Valued a 3 bed flat in London at less than a studio rate. On top of that absolutely rude, unprofessional. Please if you bank/ lender has used them try to use someone else. They are awful and will treat you like you owe them something.
1/5
TrustpilotIntentional Missed Call
I received a call, when answered they hung up. So I called back to be answered by someone who was quite rude asking if I received a missed call. When asking if that was the intention for me to call back she said basically yes. This is very intrusive behaviour and therefore I would not be using such a sales orientated company!
1/5
TrustpilotConnells Malvern- Awful Experience
Connells Malvern- Wouldn’t even give this company 1 star but it was the lowest I could go. Twice we have had appointments cancelled last minute.First appointment was cancelled via email with no information as to why- when I called I was advised that it was due to “a computer error, double booking” I was not happy but it happens so I just rebooked for a few days later.The second appointment was also cancelled last minute via email- no information as to why. When I called to understand why this one had also been cancelled I was told I myself had called up to cancel! I had not spoken to them since I had called to rebook the original cancelled appointment. Then after being put on hold for a period of time so that they could look into this, they came back to advise me that the computer system had yet another malfunction and had cancelled lots of appointments and that they’d just book me back in.I advised ‘Harry’ who I was talking to not to bother to rebook my appointment as I did not want to deal with them due to the less than satisfactory experience I’ve had so far so he just hung up on me.Rude. Unhelpful. Unsolicited marketing. Honestly never dealt with a company like this. Very unprofessional.
1/5
Trustpilot*DO NOT USE THIS COMPANY UNDER ANY…
*DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES*Connells solicitors, Conveyancing Direct, should never be used, they have cost us thousands of pounds due to their severe lack of urgency and complete ineptitude.Please do yourself a favour and just google them and see hundreds of terrible reviews, we wish we had, rather than just taking the recommendation of the mortgage advisor.- This company are absolute amateurs, often taking weeks to reply to basic requests via email, almost never answering the phone, and never having the answers you need, often forgetting what was previously stated in calls/emails and never giving timescales for when he would complete critically time sensitive tasks. - On several occasions our conveyancer lied to us about not receiving documents from the sellers solicitor and when called out on the fact he had received said documents would give us an excuse as to why he had missed it, never apologising or taking responsibility. - We went to Connells to buy our first house which had no chain. This seems to be a very common theme with Conveyancing Direct to never prioritise cases which should be simple with no chain - our conveyancer had zero urgency and at every step let us down, we had to put in for a mortgage extension and even then he didn’t inform us of the outcome until 4:30pm on the day it expired. - The lack of urgency meant that extension also expired and could not be extended again, meaning we had no choice but to apply for mortgage with far worse interest rates, which will cost us thousands extra over our mortgage term.- Our conveyancer was completely incompetent, having to ask his manager on every decision, the only half decent service we received was when he was on annual leave!
2/5
TrustpilotConnells
Connells - BletchleyTotally mess if they can’t do a valuation for 7days what’s are the viewing going to be like if you want to sell your home. Total shambles , booked then cancelled , rebooked then told it was an error they can’t make it , emails offering appointments they can’t make !! I don’t know who is in charge but they seriously need to get a grip ! Really not worth the hassle !
1/5
Trustpilot- Unreliable communication
- Unreliable communication - receiving the wrong insurance quote - our documents sent to the wrong people
1/5
GooglePoor service and communictaion
We apologise for the poor service and communication you experienced. As a customer-focused business, we strive for excellence and will make sure to improve in these areas. Thank you for bringing this to our attention. Please do contact us via complianceresidential@connells.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotCancellation scam and a bunch of money…
Cancellation scam and a bunch of money hungry liars.My family have recently moved. We was going to go with Connell. They told us in person there will be no cancellation fees. We was only with them for 4 days. They are a bunch of liars. We wanted to cancel. It's been a few months now and they have only just sent an email saying we owe them. Trying to bully us into paying a cancellation fee that they said we wouldn't have to paid. You bunch of absolute liars
1/5
TrustpilotNot recomanding this company
Not recomanding this company! There is no transparency. They force your hand with the procedures, they fool you on you face and make you lose money just for the fun of it.Very crappy Agency with no ethics!No, no, no!
5/5
TrustpilotMary Kate was lovely and so helpful…
Mary Kate was lovely and so helpful really pleasant to speak to and couldn’t be of more help to me. Thank youKim
5/5
GoogleI recommend with confidence Roshan 🔝🎊 …
Thank you for your kind words and recommendation! We strive to provide excellent service and are thrilled to know that we have met your expectations. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotConells west bromwich
Conells west bromwich. Terrible experience. Made an offer on a property and it was accepted by the homeowner. Property was never taken off the market and estate agent called Dean sneakily kept marketing the property and the homeowner then accepted a higher offer and then they wonder why everyone thinks estate agents are snakes.
1/5
TrustpilotDO NOT PUT YOUR PROPERTY ON WITH…
DO NOT PUT YOUR PROPERTY ON WITH CONNELLS OR ANY OF THEIR AFFILIATED BRANCHES. They make next to no effort to sell your home and you remain tied into a contract with them. Even if you take your property off with them after 20 week period (yeah! 20 weeks + another month's notice. Most local agencies take your house off within 2 weeks if you ask them) and on with someone else, they will try to come after you for their fee if you sell to a person who's registered with them or viewed through them WITHIN THE PAST 2 YEARS. They are parasites. Hiding everything in the small print, they are making money out of people this way during a recession and a cost of living crisis! Research if your agent is with the Connells Group before signing anything with these crooks.
1/5
TrustpilotEx Branch Manager
Well. I can only speak as an Ex Branch Manager.Last time my Wife posted a review in a purchase of her friends place, via my account, I had a threatening letter delivered to me by the legal team.I called the number on the letter, was told to withdraw my Wife's post and they would drop matters.Honestly?As a Branch Manager, I was appalled at offers not being presented as I was supposed to "secure the mortgage business, conveyancing and a survey".All a money grab.If they write to me again asking me to remove my comments- I'll happily see then in Court. I have nothing to hide.Don't list your house with these guys.Trust meJust sold my house and not through a bully tactic.A really nice Agent.Wonder why I didn't use Connells?Odd right?
1/5
TrustpilotDon't bother with the Lifetime mortgage
Don't bother with the Lifetime mortgage service. It's a waste of money.Other brokers will not charge you until the transaction is successful and at a cheaper rate.I honestly don't know what I paid for. You can easily get the quotes free with other brokers or searching independently and with connells you still pay the admin fee each time anyway for them to do the application.The deals aren't the best on offer either. I shopped around and found better deals in other areas and I couldn't help notice most of the better deals they recommended were owners of connells.Waste of money, shop around.
5/5
GoogleSuperb service from friendly and informative staff. Am very pleased I went with Connells to manage my property as they have taken taken care of everything and been great when issues have arisen. Thank you!
Thank you for taking the time to leave us this great 5* review Indie. Kind regards, Lucy, Customer Relations.
1/5
Trustpilotslow to return your deposit, lack of transparency, unhelpful
I rented through another letting agency (Barnard Marcus - absolutely terrible experience), but for some reason returning the deposit was done by Connells (probably because they're all owned by Sequence). I had to call them and it seemed that otherwise the deposit release would've been stuck. They took another 2 weeks to release the deposit though there were no disputes or anything. Most of their co-workers try to brush you off if you call them to enquire. I'm sure this is not the way they are when they try to GET your money.
1/5
TrustpilotVery bad decision to deal with this…
Very bad decision to deal with this company,bad management, bad agency, bad communication, bad landlords,thay gonna create a very bad circumstances because they won't inform you of any change or charges. Only one word disgraceful 😔
1/5
TrustpilotConnells Mutley Plain
We used Connells in Mutley Plain . Agent came out and gave us what we thought was a great valuation , so we decided to sign up with them . BIG mistake , check the tie in period / contract length , it was 6 MONTHS ! Over this period we had 8 viewings . We weren't satisfied and asked for dual agents to sell home instead of sole agent . Valuation agent said he'd get back to us after Monday morning meeting to give us reply . Waited 2 weeks and we're smooth talked into staying with them . We dropped our asking price by £25,000 after being asked to "work with them" . After several weeks we were asked if we'd consider a further final price reduction ...... Manager got involved and told me he would contact me in the morning regarding the matter of dual agents . We waited 26 days for a reply from the manager. We didn't get a reply, so we gave Connells 28 days notice to terminate contract.Beware of contract lengths BEFORE you sign the contracts and don't let them smooth talk you at your initial valuation . Right from the start , the manager stated that the air was a bit thinner at our price range....... Didn't fill me with confidence at all .
3/5
TrustpilotNot bad.Poor communication via email…
Not bad.Poor communication via email and phone.Would not recommend.
1/5
GoogleWe were looking to buy property though them . From day 1 -pressure to use their mortgage advisor if not -hesitant to arrange viewing -no offers taken If looking to process externally (Mortgage-conveyancing etc), just expect a trail of ignorance, no communication back from the vendor and cut-off.
Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by complianceresidential@sequencehome.co.uk as we take all comments seriously. Kind regards, Lucy, Customer Relations.
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Tell us what you need and we'll put you in touch. Connells Kingswood hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hanham.
