Jones Homes Handforth reviews

★★★★★ 5/5

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We’ve had an amazing experience and so…

We’ve had an amazing experience and so much support from Denise over our move to a Jones’s home. We never thought it would happen and we visited the site every weekend and nothing was too much trouble for her. She is very knowledgable and a lovely person, we are very happy to be finally in our home. Alison and Gary

Keith · 13 May 2024

★★★★★ 5/5

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friendly trustworthy approach to the sale procedure

great house for us , on an excellent site with good view and great build quality

Ian · 2 December 2025

★★★★★ 5/5

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Excellent customer service and build quality

Excellent customer service, Gail looked after us really well and was a mine of useful information, steering us through the process expertly. The quality of the build is far superior to other new builds that we viewed and the building after care is excellent. Neil the site manager was really helpful.

Jill · 19 September 2024

★★★★★ 1/5

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We went to visit the new show homes at kendal

We went to visit the new show homes at Kendal. We were extremely dissapointed. The first impression of the houses was good, however the gardens had been laid with turf looking like a ploughed field.On entering the house the woodwork around the doors and skirting boards were very rough and obviously had not been prepared prior to painting.There was paint on the floor near the skirting boards which were very dirty in some cupboards and corners. The oak stair case still had pencil marks where the joiner had cut it. Overall we totally dissapointed with the final finish of these houses. We will definitely not be buying one of Jones homes.

Ian · 20 April 2019

★★★★★ 1/5

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Absolutely shocking.Customer Service…

Absolutely shocking.Customer Service ,What is that?.Purchased a property with a garden that has bumps (waves)like the ocean,Neighbours gardens completely sodden and flooded.Grass is the cheapest possible backing showing throughout.Jones like to do a “60 minute makeover”(smoke and mirrors springs to mind).Its to give you the view of everything being perfect, but Underneath everything is done on the cheap.Amtico with no Damp proof membrane, any fitter would advise this is done on a new build!!.Take your money and run.Customer service ignore you for weeks and weeks.One neighbour contacted Mr Jones for him to basically not care at all.What a fantastic business you are running.!!!!.We wish we hadn’t given you a penny. All gardens are now being redone and a lot of flooring where people have bought through Jones are being replaced.And you want to give this company your money?.

Amy · 19 April 2019

★★★★★ 5/5

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Philippa is a Wonder Woman!

I wanted to write a review about Philippa in the Treeton office. We are in the second month of moving into our home, and I am not sure we would've felt as comfortable buying a home without her.Her customer service, honesty, and patience were all second to none and she has made what could have been a very stressful buying process so peaceful. She kept us updated, kept in contact with us to give us updates and let us know when she'd be back from any leave so we weren't left in the dark.She helped us pick the plot we have which is fantastic with lovely views and a perfectly sized garden. She was honest with us from the word go and helped us make decisions in line with our budget with her helpful but never pushy advice.Every Jones Homes estate needs a Philippa!!!!!!Thank you so much!

Paige · 29 September 2022

★★★★★ 5/5

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wonderful new home in Cottam

wonderful new home in Cottam. My sales advisor Jordan is an Asset to this company and although we had tough times ahead ( due to legalities) and no fault of Jones homes, Jordan stood by me and kept me upto date, even out of his working hours. My new Home is simply wonderful and was presented to me on the legal completion day by Jordan and he really gave it his personal touch. its such ashame that most people only write negative reviews as i have had a wonderful experience, great salesman, great company and great finished product, the finishes are second to non.

Mary · 16 November 2018

★★★★★ 1/5

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Currently having a terrible experience

Currently having a terrible experience. What should have been an enjoyable experience buying our first home has become a nightmare and that's from somebody who does conveyancing for a living! After reserving in January we have still not got a completion date. We have had hardly any updates from Jones Homes and we have even had numerous incorrect updates. After being told at reserving build complete was estimated for July 2018 we exchanged contracts and have a long stop date of 30th November. We made our choices in August and were told by the site manager after complaining that these had not been received in October. We have been offered nothing by way of compensation and now the sales office expect us to pay for a new valuation to obtain a new offer due to their delays and they will refund it on completion!!!! We aren't even sure we want to complete anymore. My bathroom tiles I chose have been sat on the driveway for over a week and after visiting every day there has been no workmen in sight on my house for over a week. Terrible customer service, no help, no compensation. Very quick to take your money for any extras but then not interested in completing anywhere near on time. It seems the sales staff are more interested in talking to you about themselves than sorting out your home. Once they have your reservation fee good luck in completing when you expect. Ours is months after and still no end in sight and not even an apology. Terrible!!!! I deal with many other builders who are much more professional and I had always believed Jones to be one of the best builders. Think twice unless you can wait forever.... We have lost lots of money thanks to this firm and they don't even respond!

S · 13 November 2018

★★★★★ 5/5

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I have nothing more than praise for…

I have nothing more than praise for their customer service and workmanship.A few issues arose and they did not hesitate to send a Joiner around to fix the issue, even after 4 years of my initial purchase.Particular praise to Sue Ward Customer Care Co-ordinator, who has always resolved any issue with minimum fuss

Andrew · 1 August 2024

★★★★★ 5/5

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Karen @ customer services walnut grange

Karen in the sales office at walnut grange is very hard working & it’s been a pleasure to deal with Karen from the start to the very end . Jones homes are very lucky to have Karen as you don’t get many staff like karen, very professional & polite at all times.

Harry · 13 August 2024

★★★★★ 5/5

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Amazing home from jones

Unbelievable experience from start to finish all the jones team have been more than helpful from sales people to the foremans of the site more than happy with the standards of our new beautiful happy home it's perfect.big thanks to my plastering contractor jacksons plastering and the contract managers who have helped us and gave us the chance to plaster our own home such a great experience.

Simon · 21 August 2023

★★★★★ 5/5

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No pushy sales and never felt pressured…

No pushy sales and never felt pressured to proceed. Action taken straight away when small problems were reported. Quality of our new home is much more than other builders we looked at. More space and more higher end items included as a standard e.g big shower head on showers

Karla · 15 August 2024

★★★★★ 1/5

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Avoid Jones Homes New-Builds.

Avoid Jones Homes New-Builds.Over 200 snag jobs, terrible customer service, they don't care once you've exchanged contracts.House was a mess on moving day with dust and grime everywhere, Jones won't make amendments to snags that they are responsible from messing up in the first palace due to inept sales advisor admin errors.The whole build has just been rushed and is a complete mess.Avoid any new build from Jones Homes, especially in Lancashire.

Chris · 10 August 2020

★★★★★ 5/5

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Incredible service and incredible home

Incredible service and incredible home. Having recently been let down by another well known national house builder, it’s been an amazing experience from start to finish with Jones Homes. Staff have been super helpful and the house has been finished to a good quality inside and out. Would highly recommend!

Jason · 15 August 2025

★★★★★ 1/5

Trustpilot

Disgraceful Customer Service

We moved into a 15 month old Jones home (The Banbury house type) in March (Ribbleswood Chase in Cottam, Lancashire). As such, the transferable warranty is still applicable to us as the new owners. Our issue concerns the state of the rear garden. Firstly, the garden becomes easily saturated due to poor drainage. It is clear that this issue has tried to be addressed already by Jones Homes but the job has not been effective as the drainage channels are only just beneath the surface of the lawn. As such, it is not effective but, more importantly, the three long drainage channels are highly visible and very unsightly, resembling “tramlines” across the garden. Further to this, the patio laid by Jones Homes slopes back towards the rear of the house when really it should be sloping away from the house. Also, the pointing breaks away easily as if the wrong mix has been used. What really should be done is for the garden to be levelled, proper drainage put in and the patio properly relaid or a new one put in. We contacted the Customer Service Manager who sent someone round to assess. He agreed with our assessment and went away to report it to the Customer Service Manager. Eventually, she came back to us and said that, as the patio has been extended by the previous owners, the warranty was invalid. She offered to address the drainage but, after their last attempt, I said that we would like to arrange that to be down by someone more reputable and known to us. I then asked them for a contribution to the £2000 cost of rectification which was refused. We are very disappointed in the lack of customer care in this instance, especially as next door have had the same issue addressed by Jones Homes. It feels as though they are scared about setting a precedent instead of providing the appropriate after sales support. Having talked to other neighbours, it would seem that other issues that they have have also been ignored. The Customer Care Manager who shall remain nameless is in the wrong job in my opinion. This experience has certainly made me think twice about buying another Jones Home in the future and I will be warning others that I know about these kind of issues.

Paul · 23 June 2021

★★★★★ 1/5

Trustpilot

Put a deposit down for a house but was…

Put a deposit down for a house but was never fully informed about uncapped annual maintenance fees being charged on public land associated with the estate. When I asked about this we were given vague answers and told 'not to worry about it'. Decided to pull out when my lender expressed concern about this as well. They also required to see an AIP before even showing us around the estate which I feel was unnecessary and puts the buyer at a disadvantage. Wouldn't recommend.

Liam · 10 June 2021

★★★★★ 5/5

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Buying a Jones home.

The whole experience has been àmazing from start to finish.

Mr · 16 October 2025

★★★★★ 5/5

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Buying our new home.

Buying our new home was a smooth experience, we were helped every step of the way by Chris the sales advisor. Now we have moved in we love our new home, and the guys on site, Andy the site manager and Jamie the assistant site manager have helped us to settle in, being on hand with any help we have needed. We would definitely recommend Jones Homes.

Joanne · 8 February 2023

★★★★★ 5/5

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We recently purchased a property on St…

We recently purchased a property on St Peter’s Park, Mawdesley, Lancashire. We bought via the help to buy scheme and Jones recommendation of their partners to help us sell what was our previous home. I have to say how refreshing it is to find a company who still hold professional standards and have welcoming and professional people. We have lived on the site for a month now and couldn’t be happier. We have previously bought a new home before this purchase and the two just cannot be compared. The new home demonstration before we moved in was really great and helpful. Jones have been fantastic and I would recommend to anyone. The home is beautiful and we as a family are thrilled and so happy. To Sharon we couldn’t have done this without you, from our hearts we cannot thank you enough. To Colin, Yan and all the lads on site thank you so much for your professionalism and great work! To Jones homes thank you for all your support and help with our move and our new home. We are truly blessed! John, Jo and kids

Jo · 24 January 2021

★★★★★ 5/5

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Very happy to recommend quality of…

Very happy to recommend quality of homes, quality of service and staff support pre and post purchase.extremely rare high quality and care of services ,housing developments that quickly become homes.Very supportive professional caring staff ,site management and maintenance pre and post .quality counts …

Yvonne · 24 June 2024

★★★★★ 1/5

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So after my first review where i…

So after my first review where i basically gave jones homes a thumbs up i feel a strong need to write a second one....basically we were assured from day one that our house was the last one on phase 1...this turned out to be completely false....they decided to add 4 more...all well and good except for the fact that the utilities stopped at ours....this has meant instead of work outside our house stopping around xmas it is still like the somme outside and has been since november...there are huge holes outside...the road is non existent...the constant mess, noise and upheaval has gone beyond reasonable tolerance...we have had no contact from head office...they seem to want to leave it to the site manager to basically tell us nothing!! Now i come home to see that the fence next door is at right angles to ours and more than 2 feet higher??? Absoloute amateurism!! Not to even mention the cracks appearing from all the extra earth works...had i known id be living in such a mess i wouldnt have bought the damn place....

Gary · 25 February 2020

★★★★★ 5/5

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Really helpful all round at Wentworth…

Really helpful all round at Wentworth View. From the initial purchase to completion everything has been extremely straight forward and everyone very helpful. The few very minor bits after completion are all being sorted by Neil, Sam and the rest of the staff who have been great.

Jordan · 19 March 2024

★★★★★ 1/5

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Terrible Quality Homes, Even Worse Aftercare

Purchased a home on the Beaumont Gardens estate over 4 years ago and we couldn't regret our decision more. We had no end of snagging issues & not just the standard stuff you'd expect like unpainted/plastered bits we're talking flooring not fitted properly or stuck down, grass in the garden being completely dead (a problem across the entire estate which chorley council had to be involved in before Jones would even look into), taps aren't fitted properly and leaking from the word go, the boilers they installed blowing within the first few years which again was due to the cheapest boilers being used and the same fault happening with multiple people on the estate according to British Gas engineer. What really shocks me is how bad the aftercare/customer service is, jones homes don't care in the slightest and refute everything you report to them as say "it's meant to be that way" or "thats wear and tear, its your fault" (after a few months). They try to put off helping for as long as possible till you are outside of the care/warranty period.If you're considering buying a home from them, walk away, you're already getting poor space/value for money & you aren't going to get good quality for it either.

Bob · 3 January 2020

★★★★★ 1/5

Trustpilot

Extremely poor customer service from Jones Homes

Extremely poor customer service from Jones Homes. Think twice before buying a Jones Homes property.Gas Leak found in our property through incompetence during the construction phase. Putting my family at risk due to no fault of our own.No evidence of gas tightness check within our paperwork prior to us moving in which has been requested on numerous occasions from Jones Homes. Still awaiting our official complaint to be appropriately answered 3 months later.The office is North West but I don’t think anything will be done. We continued to be fobbed off and the issue brushed under the carpet. Utter cowboys! Been told it’s unfortunate by the regional manager and these things happen. Gas leak serious in my eyes and I feel the only way something would have been done was if we had been harmed. It’s a joke.

Emma · 15 October 2019