Trusted Agent profile · Handforth

Jones Homes Handforth reviews

3.6

★★★★★ Good

355 reviews across 1 platform

Jamie Webb Drive, Wilmslow, Off Coppice Way, Handforth, SK9 3DD

Jones Homes's office in Handforth, at Jamie Webb Drive, is rated 3.6 out of 5 across 355 reviews on 1 platform.

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355

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Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Handforth office, from every platform, shown as written. First names only.

1/5

Trustpilot

Abusive customer service staff

Abusive customer service staff, nothing done about it even at director level.

Melly · 28 May 2021

Agent replied · 13 June 2024

Thank you for taking the time to leave your review. We are sorry to hear you do not currently feel satisfied with your after sales service, but please do continue to communicate with your regional customer care team.

1/5

Trustpilot

Avoid.

This company left a mound full of weeds for nearly 2 years behind a vulnerable persons garden. They have ruined the garden by doing this and refuse to put it right. Avoid this company at all costs.

Snake · 29 April 2022

1/5

Trustpilot

Do not buy a house on the Bolsover…

Do not buy a house on the Bolsover sites. They are shocking build quality to a point that you would rather be better off living in a shed. See all the other reviews.

Tim · 11 September 2022

1/5

Trustpilot

If I could give zero stars I would

Appalling company. Appalling service. Refuse to allow any changes even with a freehold as they "reserve the right".This should be illegal as a freeholder should not require permission from anybody but themselves as the homeowner. Disgusting.

John · 22 December 2021

4/5

Trustpilot

Overall a good build but could do…

Overall a good build but could do better with attention to detail

Miss · 11 February 2020

Agent replied · 13 June 2024

Hi Miss Lord,Thank you very much for taking the time to leave a review. We're pleased to hear you like your home and we have taken your feedback on board.Kind Regards,Jones Homes

5/5

Trustpilot

Excellent service

Sharon in the sales office on site is so helpful, knowledgeable, attentive and provides a first class service from initial viewings to aftercare once in the new property. Our experience with Jones Homes has been superb.

Rebecca · 23 August 2021

3/5

Trustpilot

I bought the home

I bought the home, 3 years ago and now I can easily realise that most of the stuff used and work done is very low quality, from the garden fence to my toilet flush :( several things has already broken down :(

Henry · 6 August 2018

1/5

Trustpilot

I have several friends who bought from…

I have several friends who bought from these guys. Every single one has a poor quality house FULL of issues with zero urgency from Jones homes to correct. Buyer beware! All these negative reviews can’t be wrong!!!

David · 8 May 2020

1/5

Trustpilot

Disgraceful

Disgraceful, I recently inquired into buying a home with this company and soon discovered they are continuing to sell their homes with Leasehold Tenure and offer the Help to Buy Scheme despite the government recently banning the use,

James · 22 August 2019

1/5

Trustpilot

Large number of snags and no urgency in dealing with them

Awful both in terms of number of snags and lack of urgency and attention in correcting them.I would not recommend them to anyone.

Cd · 10 April 2022

5/5

Trustpilot

Happy with the build

Happy with the build, size and value for money. Site supervisor has been great and love our first home. Would recommend!

Mr · 11 August 2021

5/5

Trustpilot

Great

Great experience

Adebowale · 6 April 2026

Agent replied · 31 May 2026

Hi Adebowale Thank you for your 5* review. We are thrilled to hear of your enjoyable journey to owning your new Jones home at Shurland Park. We wish you many years of happiness to come. Best Regards Jones Homes Southern

1/5

Trustpilot

Sadly I’ve had a terribly disappointing…

Sadly I’ve had a terribly disappointing experience trying to buy a house from this company. Extremely poor customer care & communication & very bad business practice.

Mel · 21 September 2018

5/5

Trustpilot

Home review

Excellent.

Moshood · 14 January 2026

5/5

Trustpilot

David and graham

M · 26 November 2025

Agent replied · 24 December 2025

Thank you for your 5* review for David and Graham. On behalf of all at Jones Homes, we wish you many happy years in your new home at Gateford Park. Kind regards, Jones Homes Yorkshire

5/5

Trustpilot

Excellent

Very happy in my new home.

E.Smith · 31 August 2020

5/5

Trustpilot

Great on site help and info.

Rating only, no written review.

Kenneth · 19 October 2023

Agent replied · 13 June 2024

Thank you Kenneth for taking the time to leave a wonderful 5* review. Thank you and all the best,Jones Home North West

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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