Trusted Agent profile · Hampshire

Austin and Wyatt Lettings Hampshire reviews

4.2

★★★★★ Great

151 reviews across 2 platforms

26 London Road, Southampton, Hampshire, SO15 2SE

Austin and Wyatt Lettings's office in Hampshire, at 26 London Road, is rated 4.2 out of 5 across 151 reviews on two platforms, including 149 Google reviews rated 4.3.

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4.3 / 5

149

Reviews on Google

This office

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2

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Hampshire office, from every platform, shown as written. First names only.

5/5

Google

James Murphy from Austin wyatt was exceptional in helping us find a house. He was incredibly kind, supportive, and went above and beyond to ensure we found the perfect home. His expertise and dedication were evident in every step of the process. We truly appreciate his efforts and would highly recommend him to anyone looking for a top-notch real estate professional. Five stars all the way!” Thanks and Regards Thalib and Team

Thalib · 16 April 2025

Agent replied · 23 October 2024

Many thanks for your outstanding recommendation, 5* review and your generous comments Thalib. Best wishes, Lucy, Customer Relations.

5/5

Google

Amazing and very helpful. Made the move and thr process very easy and smooth. Thanks guys

Kizzie · 11 August 2026

Agent replied · 11 October 2026

Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Big thanks to Jade and the team for helping me secure my first home! Answered all my questions and very reliable!

Yassin · 16 April 2025

Agent replied · 25 August 2024

Hi Yassin, thank you for your kind words! We're delighted to hear that Jade and the team provided you with excellent service in securing your first home. Best wishes, Lucy, Customer Relations.

5/5

Google

I would definitely recommend Austin & Wyatt to all my friends. We just bought our first flat and we did it in less than 8 weeks! Latoya was our guardian angel and nothing was too much for her. We had a lot of queries as we were newbies to this but she was always amazing and we could not do it without her! Scott was also great during all the process and he had a very important role on our decision to buy this flat. Thank you all!

Inês · 18 June 2019

Agent replied · 16 June 2024

Ines, thank you for your recommendation of the local Austin & Wyatt branch. I will ensure your kind comments are passed on. Best wishes, Mark

5/5

Google

The team at Austin & Wyatt has been excellent. Mia Cove has handled the sale of my house and she has been great in keeping track of the process and coordinating the communication between the different people involved in the chain. The team is very professional and friendly. Once they handled the case finding a buyer and completion was a relatively quick process. I highly recommend them.

Yasir · 16 April 2025

Agent replied · 16 April 2026

Thank you Yasir for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.

5/5

Google

⭐⭐⭐⭐⭐ Recently rented a new house, and I couldn’t be happier with the experience! James Murphy was incredibly helpful throughout the entire process. He was professional, responsive, and went above and beyond to make everything smooth and stress-free. His knowledge and dedication truly made a difference. Thank you, James, for your outstanding service!

AntonioR · 25 February 2025

5/5

Google

Great service! Thank you Jade for making the move in to my new address smooth and hassle-free.

Kirti · 16 April 2025

Agent replied · 16 June 2024

Kirti, many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

First class service. They helped us from the beginning with the documentation regarding the apartment, answered all our questions very carefully and in detail. All team have high knowledge of customer service and is very familiar with the situation on the housing market. Always smiling, professional and ready to help. We are very happy and cannot imagine better help than the one we received.

Wiktoria · 16 April 2025

Agent replied · 9 December 2024

Thank you for your glowing 5* review Wiktoria. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.

5/5

Google

Ajay and Daryl went out of their way to ensure that the purchase of our new home In Southampton went smoothly even arranging fo us to collect the keys late at night when our arrival was delayed. I would recommend Austin & Wyatt without hesitation and will certainly use them again should we move in the future.

Simon · 16 April 2022

Agent replied · 16 June 2024

Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

I need to make Austin Wyatt aware of Lainie's work ethic. Lainie's work is second to none always willing to answer any questions as well as finding out the answers to the question and responding quickly through email. Lainie is a credit to the company.

Kriszta · 16 April 2023

Agent replied · 16 June 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

i had been looking house last 3 months but i i couldn't found .at the last i went to Austin Wyatt and exactly where i have been looking house then same area i got from them specially jade she help me a lot she’s so friendly thank you soo much jade west

Sabbir · 16 April 2025

Agent replied · 23 October 2024

Hello Sabbir, Thank you for your wonderful 5* review! We're thrilled to hear that Jade was able to assist you in finding the perfect home in the area you were looking for. Your kind words mean a lot to us. Best regards, Lucy, Customer Relations Team

5/5

Google

Had some bad experiences in the past with other estate agents but my experience with James and Austin & Wyatt as a whole has been excellent, would recommend

Bobby · 17 December 2025

Agent replied · 14 January 2026

Thank you for your kind words! We are thrilled to hear that your experience with James and our team has been excellent. It's customers like you that make us love what we do. We truly appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

Richard was my agent. Richard was amazing. Thanks a lot, no other words. The most satisfying experience never had renting in UK. All the other Agency I tried in Southampton before them, where delusional, rude and unprofessional. Waste of time Thanks again.

Dago · 16 April 2023

Agent replied · 16 June 2024

Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Connor was the staff member who helped me all through the process of moving and was amazing! Communication was always good and was easy to contact if needed, fast email replies. Now happy and settled in my new home 🏡 …

Nicole · 16 April 2023

Agent replied · 16 June 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

We are extremely with the service we received from Austin & Wyatt. As first time buyers Gobind went out of his way to make the process smooth and effortless for us. We would highly recommend Gobind and the team. Thank you

Wobble · 16 April 2023

Agent replied · 16 June 2024

Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Alan and his team at Austin & Wyatt have been professional and courteous, ensuring exchange and completion of 5+ Southampton property investments. As a buyer both myself and solicitor have been kept informed allowing transactions to move quickly and without fault. The London Road team are friendly and my first port of call when looking to purchase in the Southampton Property Market. Highly Recommended.

Tristan · 18 June 2017

Agent replied · 16 June 2024

Hi Tristan, Congratulations on the purchase of your property! The Austin & Wyatt team in Southampton aims to be both straightforward and responsible and it's great to see that you were able to benefit from their continued personal service throughout your purchase. I will make sure your wonderful review is shared with Alan and the rest of the team at the branch. Kind regards.

5/5

Google

we bought a property through Austin and wyatt and the process was fast and efficient james helped us though the whole process, would highly recommend.

Gulnazir · 24 December 2025

Agent replied · 14 January 2026

Thank you for your wonderful review! We are thrilled to hear that your experience with Austin and Wyatt was fast and efficient. Our team, especially James, takes pride in providing top-notch service to our clients. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

1/5

Google

I really would not recommend putting your house on sale with these guys. I'm on the buyer side and this is my experience. I'm interested in a place, which has been in the market for a while. First I asked some details on the rental, 1 call + 1 chaser, the rental department never called me back. Then I decided to book a visit regardless, this was a waste of time as the agent booked his holidays on the day without informing me. Although reluctant I asked for another visit and some papers, guess what, I never got any answer. So good luck if you're marketing your house with them.

Josselin · 23 April 2025

5/5

Google

A massive Thank You to Lainie-Mae Cunliffe for supporting me going through the process of buying my perfect flat !She made whole process much easier and always went extra mile.Brilliant communication,professionalism and personal approach. Once again Thank you.

Monika · 16 April 2023

Agent replied · 16 June 2024

Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations

5/5

Google

Lisha was the staff who helped me through all the moving process, it was amazing and a lot more easier. Communication was always easy and Austin & Wyatt team along with Connor has been a great help.🙂 …

Rsky · 16 April 2023

Agent replied · 23 October 2024

Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

I have been most impressed by the service provided by the Austin & Wyatt Lettings team. In Southampton. They have always been most helpful, including James Murphy who has been highly proactive in suggesting and coordinating arrangements to make things easier for me.

Elaine · 16 April 2025

Agent replied · 16 April 2026

It’s really lovely to read another 5* review Elaine. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.

5/5

Google

Myself and my partner recently rented a property through Austin & Wyatt. We found the service very good. Our letting agent Gobind was incredibly helpful and friendly and made the rental process very easy for us. Thank you so much Gobind! All the staff are very friendly and we would highly recommend their service.

Lucy · 18 June 2019

Agent replied · 16 June 2024

Thank you Lucy for your wonderful 5* review of our local Austin & Wyatt team. It is great to read that you found our team so helpful and professional. I will of course make sure your kind words are forwarded to Gobind and the team. Best wishes, Scott

5/5

Google

Really helpful and reassuring advice from Gobind and James about valuation of property, and David re: mortgage advice

Jason · 17 December 2025

Agent replied · 14 January 2026

Thank you for your positive feedback! We're thrilled to hear that Gobind, James, and David provided helpful and reassuring advice for your property valuation and mortgage needs. Best wishes, Lucy, Customer Feedback and Support Team

1/5

Google

When I went in, the person dealing with letting seemed annoyed. I briefly explained what I was looking for and then told her I had a CCJ. She stopped me and said that she couldn't help me. When I asked why she was unable to explain. Another agent chipped in and said that they were told they weren't allowed to let to people with CCJs. Though they didn't ask me, I did let them know that I had 6 months rent that I could pay in advance, at which point they asked for my details. I refused to leave the details and won't deal with them at any point in the future. Patronising and clueless.

Marley · 16 April 2023

Agent replied · 16 June 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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