Thorgills reviews from tenants

★★★★★ 4/5

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House Lease near Baron's Court

I recently secured a tenancy near Baron's Court with a friend and we were assisted throughout the process by Sean Hannington and Shanice Cresham. Both Sean and Shanice were very responsive and attentive to points of detail, which made for a relatively smooth process overall. Our tenancy process was complicated by both my friend and I travelling overseas at the time, but Shanice was highly accommodating and ensured that unnecessary delays were avoided. We are very pleased with the service received and would happily deal with the team at Thorgills Hammersmith again in the future.

Philippe · 12 September 2017

★★★★★ 5/5

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Great experience

As having recently arrived from Australia, I didn't know what to expect when looking for a place to live in London. I was pleasantly surprised with the whole experience as within day 1 I found the ideal place after being shown a few places with different agents from Thorgills. I have to say that Zak went above and beyond throughout the whole process and I would without hesitation recommend Thorgills and in particular Zak for the excellent level of customer service provided.

George · 29 April 2017

★★★★★ 5/5

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Fantastic service - great support

Stephanie Daly was at hand at every step of us getting our new home. Even though there were a number of challenges we needed to face, her attentiveness, friendliness and willingness to go the extra mile helped us overcome them all. She was always available to us and her support made a significant difference in turning a very stressful time into a pleasant experience. We couldn`t be happier with the service she provided and have a lot to thank her for,

Zsuzsanna · 20 April 2017

★★★★★ 5/5

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Friendly and efficient service

We had a brilliant experience of using Thorgills to find our first flat! When we turned up to view a property we were greeted by a friendly, knowledgable and engaging agent, Andrew. He showed us around the property and was able to answer all our questions. They made the paperwork process easy and we had our offer accepted the very same day. Since we have moved in the follow up has been supportive and when problems have cropped up they have been solved in 24 hours. We'd highly recommend Thorgills to anyone!

Sophie · 2 August 2016

★★★★★ 5/5

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Exceptional support to secure our flat rental

Shanice was incredibly diligent through the process of obtaining references and generally advising what was needed and when. She set the expectations and timelines very clearly so we knew exactly what was going on. I always felt like Shanice had us front of mind, which was a good feeling and helped minimise the panic of moving in so quickly. Would definitely work with Thorgills again for our next rental. Thanks Shanice!

Reena · 11 September 2017

★★★★★ 5/5

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Organised and fantastic service!

Dealing with Thorgills has been an organised, straight forward process that I have truly appreciated - our particular agent, Andrew Glowacki, has been fantastic. We secured a property in the location we wanted to the most and the process of fees was straight forward and helpful in terms of covering expenses. I'm very happy to have gone through Thorgills and I recommend others to do the same!

Emma · 18 August 2016

★★★★★ 5/5

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Thank you Stephanie!

Stephanie was in charge to out in contact me and my flatmates with our new landlord, and she was always kind and trying to help in every situation, even with some problems and Christmas holidays between. She was looking after us, doing always her best to give us the best service, and she did amazing! Thanks for all Stephanie!

Francesco · 13 January 2017

★★★★★ 5/5

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good customer service

Just want to say a big thank you to Stephanie Daly, the Branch Co-ordinator, for all her kindness and assistance. Stephanie has been very helpful and patient since the first day we started to look for the property for our General Manager - Mr. Hongbing Chen. Well Done - Stephanie, many thanks. Annabel Liu Air China UK

Annabel · 4 January 2017

★★★★★ 5/5

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Lovely, personable staff!

Having only met the staff from the Hammersmith branch briefly during a viewing, I can honestly say I have never met a more personable agent in Andrew - also the only agent to make a good conversation and be incredibly helpful with any silly questions I may have had. Probably the nicest agent I've ever met!

Jemma · 20 August 2016

★★★★★ 5/5

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Great Customer Service

Shanice Cresham has been so helpful throughout the processing of the referencing and the tenancy agreement.. She'd reply all your emails and calls as soon as she can.; immediately in most cases She's one of the admin staff you ever want to communicate/ liaison with! Thank again!! Shanice Cresham

Kyaw · 20 June 2017

★★★★★ 5/5

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Helpful under difficult circumstances

Shanice was the one ray of sunshine in our dealings with Thorgills. Helpful, friendly and quick to respond to emails, she kept as informed and updated on the chaos that seemed to be seizing the rest of Thorgills. They could stand to hire a few more like her.

Heather · 30 June 2017

★★★★★ 5/5

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Excellent service, very helpful and responsive

We had a great experience finding, applying for and securing a short term rental agreement through Thorgills. Andy Glowacki was a pleasure to deal with, and very helpful and responsive to our needs. I would recommend Thorgillls and Andy in particular.

Jane · 29 May 2016

★★★★★ 5/5

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Helpful and supportive in my flat research

Thanks a lot to Sean who has been extremely nice and helpful in my flat research. Everything has been very fast and effective and he has empathised with my complicated situation. I really appreciate all your help and kindness.

Alexandra · 27 November 2017

★★★★★ 5/5

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Really good service from the estate agents

Thanks a lot to Sean and Shanice, they have been very nice with both of us. Everything has been very fast and effective and they have empathised with our urgent situation. We really appreciate all your help and kindness

Sara · 12 October 2017

★★★★★ 5/5

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17 Chelmsford Close

Thorgills as Andrew in particular was fantastic during the whole process prior to moving in. The staff were friendly, informative and very efficient. Since moving in Thorgills have been great and I would highly recommend them.

Mathew · 10 August 2016

★★★★★ 5/5

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Pleasure to deal with

My partner, son and I have been delighted by the service provided by Stephanie and the team at Thorgills. Would recommend to anyone looking to buy, sell, let or rent a property with confidence.

AB · 13 January 2017

★★★★★ 5/5

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Very helpful

Jan was very helpful during our referencing process. Referencing checks can sometimes be quite strenuous for the tenants but Jan help made the process run as smoothly as possible. Would recommend to others

Mitch · 28 September 2016

★★★★★ 4/5

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Nice and helpful

The agency, Andrew in particular, was very helpful and tried to help us get the right place for us. Sadly the places were not within our budget. But would recommend.

Alexandra · 2 August 2016

★★★★★ 5/5

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Always available, understanding and professional

Stephanie has been a great help while sorting out all the paperwork needed. Always available to clarify things and helped us compleating all the documents.

LR · 13 January 2017

★★★★★ 4/5

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Overall a good experience

Stephanie was always polite, kind and very helpful. Even in tough situations she completely understood and was always there to help.

Charlotte · 15 January 2017

★★★★★ 5/5

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Great customer service and smiles all round

Hi Thorgills @ Hammersmith, My wife and I are very pleased with your service and attention to us as customers, but more importantly we wanted to say thank you and how amazing you have all been in helping us find our new home to live in and the experience has been awesome. Stephanie, a massive thanks to you. Merry Christmas and a happy new year for 2017. Thanks, Vish.

Vishal · 23 December 2016

★★★★★ 1/5

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Takes your money and is gone

See myself now having to take things to court. Never again doing any business with them.

Marcell · 13 September 2016

★★★★★ 5/5

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Excellent

She was allways very helpfull, kind and understanding. She had great patience with us and helped with all the issues we faced

Esteban · 15 January 2017

★★★★★ 5/5

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Stephanie was very kind

She was always prompt to answer at our questions, she was always kind and very professional and patient.

Andrea · 13 January 2017