Trusted Agent profile · Hammersmith and Fulham
★★★★★
1,100 reviews across 2 platforms
97 Uxbridge Road, Shepherds Bush, W12 8NL, Hammersmith and Fulham, W12 8NL
Winkworth's office in Hammersmith and Fulham, at 97 Uxbridge Road, is rated 4.0 out of 5 across 1,100 reviews on two platforms, including 258 Google reviews rated 4.6.
Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent service from Shaun
Excellent service from Shaun, he helped us a lot to find the perfect house. Really good agency and estate agent!
Thank you so much for your kind words, Carmen. We really appreciate you taking the time out to share your experience with us, and we agree, Shaun is truly a gem to have on our team! We look forward to working with you again in the future!
1/5
TrustpilotWish I was able to give 0 stars.
Where do I even begin? The 7 contract changes to get what was actually agreed to? The fact the the agent cannot work out the 6 months from February certainly isn’t JUNE? That despite sending correct spelling of my partners name twice, the name was spelt wrong AND I WAS BALMED FOR IT? Or maybe the passive aggressive and rude tone of every. Single. Person. That I encountered at this company. If you don’t want to waste your time and don’t want your money stolen, I would HIGHLY recommend that you go elsewhere.
5/5
GoogleWinkworths came highly recommended, and they have really lived up to their reputation! I cannot praise enough the excellent way my property is managed by Cristina Peliza. She's smart, she's dedicated, she's brave. And she has a sense of humour too. A+++++ for all the team and for Cristina in particular!
Thank you for your lovely review B! it's always a pleasure working with you! Cristina
5/5
GoogleRented a flat through Winkworth Shepherd's Bush. All round great and professional service. Sibel our tenancy manager was very kind and quick to respond to any queries. A breath of fresh air after having some bad experiences elsewhere.PositiveResponsiveness, Professionalism
Hi Richie, Thank you so much for leaving this lovely review, it was my pleasure and I wish you the best of luck with your tenancy. Kind regards, Sibel
1/5
TrustpilotWhat a set of liars
What a set of liars! Completely corrupt attempt at smoke and mirrors.Wrote a review. Reply from Winkworth asking me to email 'clientrelations @ winkworth.co.uk' and said 'we can discuss further'. Emailed and hey, guess what, they haven't even replied.Is that disgusting behaviour or what?
Hi Jo, we reached out to you last Wednesday in response to your email and when we didn't hear back the head of the office followed this up in a further message too. We haven't heard from you since, but please respond to us on either of those messages if you want to talk.
5/5
GoogleCristina & Daisy from Winkworth have been very efficient, helpful & kind in offering their assistance and responding to emails quickly during our whole tenancy and especially, Cristina during our move-out thank you!
1/5
TrustpilotMY STUDENT SON AND HIS STUDENT…
MY STUDENT SON AND HIS STUDENT GIRLFRIEND WERE PROMISED A STUDIO FLAT IN FULHAM ABOVE A SHOP TO THE POINT MY SON TRANSFERRED HIS JOB TO FULHAM.THE LETTING AGENT FROM FULHAM HIGH STREET DECLINED THEM THE PROPERTY DUE TO BEING 20/21.THEY HAVE YET TO RECEIVE A APOLOGY OR THE HOLDING DEPOSIT BACK THAT THE AGENT FROM FULHAM HIGH STREET HARASSED THEM TO PAY BEFORE THE VIEWING.THE WHOLE SITUATION UNPROFFESIONAL.THEY HAVE BEEN TREATED POORLY BASED ON DISCRIMINATION..
5/5
Trustpilotgreat communication
great communication. trustworthy. Hardworking team.i live abroad and the Winkworth team was able to manage lettings and sales very smoothly. i always felt very reassured
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
2/5
TrustpilotUnhelpful and poor customer service.
Avoid at all costs. Agents are not very helpful and when attempting to rent from them, all these additional costs kept cropping up. There are hidden costs ie. inventory, lettings contract costs.Agents are difficult to get hold of and do not return calls.
Hello, we are sorry to hear of your experience here. We take all feedback seriously and are keen to find out more, please get in touch with us - clientrelations@winkworth.co.uk and we can investigate further for you.
5/5
GoogleRent a flat that is managed by Michelle. She is awesome - always a pleasure to deal with and is very helpful, has always brought swift resolutions to any issues we have had and made the move-in as smooth as possible. 10/10. ✌️
Thanks Patrick for your lovely review. Glad you are happy with the property management service provided. Kind regards, Michelle
5/5
TrustpilotKensal Rise- Friendly and efficient
Kensal Rise office- Friendly and efficient. I feel they genuinely have the best interests of both tenants and landlords at heart. They helped hugely during Covid with a difficult situation and everyone came away satisfied. I highly recommend Winkworth’ team!
Hello Tristan. Thank you so much for the great review of the service that you received. We would love to know which Winkworth office you dealt with so that we can personally congratulate them on their success!
5/5
TrustpilotTop notch service from Winkworth
Winkworth has managed my rental properties for about a decade now.They have always been first rate:streets better than other agents that I have used.I have never had a void period of more than 2 weeks.Their representative,Natasha Conti,who deals with my current property,is excellent.She has an impressive knowledge of the market and of all aspects of the rental business and I have always found her advice as to property presentation extremely helpful.She certainly provides service with a smile,but there is a lot of expertise and hard work behind it.I unreservedly recommend Winkworth.
5/5
GoogleI had a very smooth and professional experience with Winkworth, they were excellent with communication and happy to help with any questions making my house move a very easy experience!
Thank you so much for the lovely review. It was a pleasure helping you move into your new home and I wish you best of luck with your tenancy. Please feel free to contact us if you require any further assistance. Kind regards, Sibel
4/5
TrustpilotI switched to Winkworth after an…
I switched to Winkworth after an unsuccessful attempt to sell my house through another big name, high street agent a few years ago. I noticed a big difference in the integrity of the people and the service. The fees were slightly better, and they really engaged with me to find the right way to promote our (somewhat unique) property. Overall, I was pleased. I have had a variety of bad experiences with estate agents, and overall I have a very low opinion of the industry. I'm sure Winkworth has their faults, but as estate agents go, I thought these folks were pretty decent.
5/5
TrustpilotThomas in Sales very helpful
Thomas in Sales was very responsive, professional and supportive. Helpful and friendly - recommended!
5/5
GoogleWinkworth has been managing my rental property for over 10 years. This service has been very efficient and has taken all the strain away from me. I'm have been able to concentrate on other areas of my life. Recently I had a major boiler failure that meant the tenants were without hot water and heating for over a week. The quotations from contractors, the installation arrangements and the communication with the tenants was handled in an exemplary manner by the property manager. She kept us informed by email and phone calls, so I would like to record our satisfaction with the service with this review and can highly recommend Winkworth in Shepherd's Bush.
2/5
TrustpilotTwo agents might be better than one.
An encouraging start with a higher than expected valuation and a flexible (timewise) buyer lined up but which in the event wasn't able to be flexible and so bought elsewhere. Many subsequent viewings and second viewings but the agent failed to find a buyer to meet the agents valuation coupled with flexibility. In short, 12 weeks with this sole agency proved a complete waste of time. Regret unable to recommend.
1/5
GoogleMyself and my housemate and felt the staff were quite short and rude with us. The flat itself is lovely and cannot be faulted just having to deal with Winkworth means we probably won't renew our contract.
Dear Emily, As you can imagine, we are saddened to hear that you have felt unhappy with our service because we work hard make this a smooth process for tenants. As per your tenancy agreement, you are required to send your rent over to us via standing order and therefore, as we still haven’t received proof of such, we have had to keep chasing. This is mostly to aid yourselves to ensure you do not fall into rental arrears and therefore ensures that you can be provided with a suitable and good reference going forward if you choose to move out of the property. We can only think this process is what you were referring to in your negative review, but please get in touch with me to let us know if there were any other issues so that we can look into them. I must stress that we have done our best to accommodate all of your wishes, including advice to your family members with regards to the best way to move in you into the property, and offered immediate aid within the initial days of the tenancy when you were locked out of the property due to the misplacement of the keys. We wish you nothing but the best for the remainder of your tenancy and of course, will be here to aid you where we can.
5/5
TrustpilotI have rented an apartment through…
I have rented an apartment through Winkworth. My contact is Joe and Annette who have been working through the Xmas. Responsive, professional and patient. Appreciated
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotReally helpful and proactive with the…
Really helpful and proactive with the house sell. Good knowledge of the local area and approachable team.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotExperienced Letting Team at Kensal Rise Winkworth
The letting team of Winkwoth Kensal Rise are fantastic. Every aspect of the process to let our property, from initial advice to securing our first tenant recently, was extremely professional, efficient and smooth. They are an experienced team who do everything to help, give wise counsel and are thoroughly good at what they do. We highly recommend them.
5/5
TrustpilotExcellent Service Ajay Bathija
We are managed by Ajay Bathija for our properties dealing for last over 20 years and we can’t think of going anywhere else but Ajay. We get treated like family and nothing is too big or small for Ajay to support us in all our needs. This is an excellent and personal relationship, and the treatment and service has been really of the highest level. Can’t ask for more. Thank you.
1/5
TrustpilotWinkworth Tiverton took over the…
Winkworth Tiverton took over the property management of our tenancy just under a year ago, in that space of time we had three different members of staff managing, they did absolutely nothing to assist in managing the property. The last one 'Candice' was generally rude, unprofessional and dismissive about any queries or requested repairs required.Awful company will never deal with them again nor reccomend
5/5
TrustpilotA++++ experience to deal with winkworth…
A++++ experience to deal with winkworth kingsbury , especially Ajay is the person who has the answers to all the questions and queries
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