Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleUtterly useless. I was unfortunate enough to let a flat off Winkworths in Fulham - never again, however good the flat appears to be.
The flat when we came to move in was left in appalling condition by the previous tenants. Winkworths didn't care; stupidly, we just wanted the flat so decided to put up and sorted the flat (at considerable time and expense) ourselves.
Management during the duration of the tenancy was non-existent. Certain characters in the office are either incompetent or just don't care. Probably both.
Quibbled absolutely everything once we left the flat and charged exorbitant rates for absolutely any imperfection (despite the terrible state the flat was when we moved in) many of which we inherited.
From my dealing with other letting agents, I know this level of service is far from the norm.
Jeremy · 25 October 2015
★★★★★ 1/5
GoogleWinkworth Fulham branch is not just a standard awful estate agents- it's THE worst I have ever come across- and I've come across bad estate agents.
This was my service experience:
- I found a flat on gumtree that I really liked, unfortunately winkworth were managing it.
-They didn't reply to my question about a viewing
- I then kept getting emails from them about 2 bed properties, which I wasn't looking at, in areas I didn't want.
-I then called them about the property and they said they couldn't do viewings past 5.45pm- not very realistic for full time working people
-Eventually managed to view it at the weekend but the person showing us didn't tell us anything useful or have any knowledge of the property
-We liked the flat so much that despite all the crap service we still put an offer on.
-They mentioned we wouldn't hear until Monday as it's the weekend.
- I then chased every day and they said they were waiting for a response and have put it forward.
-I hear nothing by Tuesday, so I ask someone else in their office and they said the offer wasn't even put forward to the landlord
-I call winkworth up to ask what happened and they said 'yes sorry they're looking for a couple not sharers'.
So why didn't you tell me that to begin with? Why are you ALL SO BAD AT YOUR JOBS??
I'm looking for a flat and you're not doing anything to help? I have a good job, a line of good past landlord references- Yet you've done nothing to help me? and actually just lied to me about putting an offer forward...
AWFUL.
Amy · 11 January 2015
★★★★★ 1/5
TrustpilotThe worst agency I have ever come…
The worst agency I have ever come across. Absolutely horrendous experience with them, they are awful, words cannot even explain their bad customer service skills. Money grabbing company. Need new staff asap.Genuinely extremely unacceptable experience.
Anonymous · 29 November 2021
Agent replied · 24 October 2024
Afternoon. As expected Winkworth are disappointed to receive comments such as yours. All of the Winkworth offices are independently owned and operated however you have not said which of the offices you have dealt with. If you are able to provide more information I would welcome the opportunity to investigate the matter. Do please get back in touch.
★★★★★ 5/5
TrustpilotThank you Kirsty and Nicola!
Thank you very much Kirsty and Nicola! It was helpful to work with a diligent and responsive team. We didn’t realise how stressful buying a property could be so it’s a big plus to have someone that is interested in moving things forward at all times. In our experience it’s not easy to find an agency that actually cares about both parties so we definitely recommend the team at Winkworth.
Gabriel · 23 April 2021
★★★★★ 5/5
TrustpilotSmooth Selling
The staff made my experience an easy and enjoyable one. I would highly recommend their services when buying or selling a property.
Suzy · 3 May 2023
Agent replied · 24 October 2024
Thank you!
★★★★★ 4/5
TrustpilotGreat experience with Winkworth as tenant
Winkworth is my agent for renting my flat. It is very responsible for both landlord and tenant. Every time I have problems with flat, they respond in time and find a solution for me. They don't allow direct communication between landlord and tenant, which sometimes I find can get a bit dodgy. I would recommend it for both landlord and tenant, but you need to check the contract very carefully and negotiate other rights.
Linshin · 23 October 2019
★★★★★ 1/5
TrustpilotDiscourteous and Unprofessional
Discourteous and unprofessional estate agents without due respect for tenants. Use other provider.
Christopher · 6 December 2023
Agent replied · 24 October 2024
Thank you for taking the time to share your views with us. We are disheartened to hear that your experience has not been to the level of your expectations. We have taken great note of the feedback you have provided us and will investigate further. If you would like to discuss this further with us, please contact Winkworth on clientrelations@winkworth.co.uk.
★★★★★ 5/5
GoogleBest property management service I have experienced 👍 …
Asma · 25 February 2024
Agent replied · 22 October 2024
Dear Asma,
Thank you for the 5* review. We are really pleased to hear you enjoyed your experience with us, it’s been a please working with you. We will be sure to pass on your feedback to Janie.
Kind regards,
Faith and Georgia (Co-owners Winkworth Fulham and Parsons Green)
★★★★★ 5/5
TrustpilotGreat team and always efficient and…
Great team and always efficient and professional. They always looking out for the landlord. thanks for the next set of new tenants.
George · 17 March 2023
Agent replied · 24 October 2024
Thank you so much for taking the time to leave an excellent rating.
★★★★★ 5/5
TrustpilotA good experience in buying and letting !
We have had a good-to-very-good experience with Winkworths. From being shown the flat by Jo and having then bought it, we were handled extremely well by Alina and her lettings team. They were on the ball, responded very quickly and efficiently to our enquiries and - not least important ! - found very good tenants for our flat in short order. We would certainly recommend them.
Jonathan · 27 September 2021
★★★★★ 5/5
GoogleGreat service! I was looking for a flat to rent in Fulham and Oliver was my agent, he was very friendly, helpful and knows the area very well.
Laura · 24 October 2017
★★★★★ 5/5
TrustpilotFast responses
Fast responses, professionalism, pleasant personnel to deal with. Helped with all of our (numerous) queries during our property purchase process. Highly recommend!
Diego · 23 February 2023
Agent replied · 24 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 1/5
GoogleI have had a bad experience with these guys.
Louise · 26 January 2024
Agent replied · 22 October 2024
Dear Louise,
We welcome feedback, both positive and negative. It is incredibly helpful for clients to hear honest opinions on services from other consumers.
Unfortunately, your review was published solely to promote false information. Chestertons recently let your property, however, you demanded that Winkworth paid a proportion of your inventory fees for the upcoming tenancy at your property. This request was extraordinary and, of course, we refused. You had not had any previous complaint with Winkworth and there was no reason for our company to cover the cost of your inventory fees. You informed us that if we didn’t pay your fees you would broadcast “bad experiences” with our office on “Fulham/Parsons Green networks all social media channels etc”.
Unfortunately, social media can be used as a tool to blackmail both individuals and businesses, and, to cause harm to the reputation of those individuals and businesses.
We are not litigious people, but, as you are aware, we are taking your actions very seriously.
Regards, Georgia and Faith
★★★★★ 5/5
TrustpilotHigh quality and fast service
Nishi & Ravi let out my property super quickly. The advert was clear and to a high quality. The tenant’s credit checks were passed and I’m very happy with service received.
Aa · 26 July 2024
★★★★★ 5/5
TrustpilotFantastic experience working with Aaron…
Fantastic experience working with Aaron and his team: efficient, reliable, and hard-working. I would very much recommend them.
Jemma · 15 April 2021
★★★★★ 1/5
TrustpilotWinkworth Guildford now trading as…
Winkworth Guildford now trading as Guildford estate agents. There is not a rating lower enough for this company, just stay away.
Mark · 24 June 2020
★★★★★ 5/5
TrustpilotNatasha is smart
Natasha is smart, dynamic, she tells it like it is. For me she's the go to person at Winkworths. They are our lead agents too.
Henry · 23 May 2018
★★★★★ 5/5
TrustpilotI am a sub contractor with winkworth
I am a sub contractor with winkworth, I have been very happy with the managing director to the employees like Swati the maintenance director. The works come with schedules and list which is so easy and efficient to work with. I complete the works , i invoice the payments and payment come straight away. This is why I’m dedicated and focussed with working with winkworth.
Bhavesh · 8 May 2021
★★★★★ 5/5
GoogleThe team at Winkworth Fulham did an excellent job selling my flat in Parsons Green. I had also previously been letting the flat through them, which was also a good experience. The sales process was professionally handled throughout. They managed to secure a good price and the transaction completed swiftly without any hiccups. Thank you.
Rupert · 23 October 2022
★★★★★ 5/5
GoogleSold a house and flat in Fulham, Nov22. Spot on pricing, sales and close plan. Super helpful with handymen to do some small repairs. Dressing the home was expensive but effective. Highly recommended team there who know their stuff. 5 Stars! Big thanks.
H · 23 October 2023
★★★★★ 5/5
GoogleReally recommend Winkworth in Fulham. I found the lettings team incredibly helpful and attentive to my needs. Oliver was brilliant :)
Amelia · 24 December 2019
★★★★★ 5/5
GoogleRented a flat in Parsons Green through Winkworth. Great experience. Oliver was so helpful and made the process completely painless. Would highly recommend!
Claire · 24 October 2018
★★★★★ 5/5
TrustpilotAmazing agency and staff!
Amazing agency and staff! Very helpful and open to all our request and questions! All our moving went well since the first place! 100% recommended!Really thanks!S&C
Silvia · 27 April 2022
Agent replied · 24 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 5/5
GoogleReally recommend Winkworth in Fulham. I found the lettings team incredibly helpful and attentive to my needs. Oliver was brilliant :)
Amelia · 24 October 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
