Winkworth Parsons Green reviews in Hammersmith and Fulham

★★★★★ 1/5

Trustpilot

One of the worst agency… DONT WASTE YOUR TIME.

I would say one of the worst agency that I worked with. Exteremly unprofessional. They don't even call you back until you called them many times. I have seen a flat with them and I was the first one that seen the flat. I was there after 2 hours they post on rightmove. (This is what they said to me) I have seen flat 2 times and happy to pay deposit straight away. They told me that they will let me know after checking with lanlord. By the way his name was Lewis. He didn't even bother to call me that flat is gone because they have another offer accepted. Very unprofessional. I wouldn't suggest anyone this agency. Don't waste your time.

Aziz · 19 November 2020

★★★★★ 2/5

Trustpilot

Unprofessional and disengaged

I bought a flat with Winkworth and decided to try to sell my property through them a few months ago. They seemed quite engaged, up to the stage where I actually signed the sole agent agreement. The timelines they gave me for listing it were not met and clearly just a lie. The one paragraph description of the flat they wrote was laughable - it didn't in any way describe my flat (highlighting aspects such as hard wood flooring and Nest which I do NOT have) and was full of typos - clearly something pulled together in less than 5 minutes. The initial brochure included only pictures of the living room until I called this out. Once on the market, there was basically no interaction at all, no feedback on any viewing, nothing at all. I asked them to remove the listing 2 weeks ago and even that seems like an unmanageable task. I'm waiting until the agreement expires to re-list with someone more professional.

Jasmine · 5 November 2020

★★★★★ 5/5

Trustpilot

Professional and reliable.

Connor has been helpful and reliable in looking after our property and has dealt with any issues quickly and efficiently.

Mark · 4 November 2024

★★★★★ 5/5

Trustpilot

The whole experience with the team at the winkworth helleson branch

The whole experience with the team at the hellesdon branch were amazing, Daryl, was so helpful with the questions and made the process amazingly easy, thanks for helping us move into our new home

Mark · 5 December 2025

★★★★★ 5/5

Google

Janie Lapwood is an absolute star! I can't even imagine renting out a property without her. She always goes above and beyond the call of duty. A truly spectacular talent and real asset to Winkworth. I feel very lucky to have her as my manager, and the peaceful nights she affords me knowing my property is in good hands.

Sabrina · 23 October 2021

★★★★★ 5/5

Google

We've had Winkworth as managing agents for the past five years, acting on behalf of the landlord. However, from day one it has always felt that Janie and her team were as equally responsive (and solutions driven) to our needs and concerns. She's been professional, accommodating and incredibly responsive over the years and we've been blessed to have her.PositiveResponsiveness

Christopher · 23 October 2021

★★★★★ 5/5

Trustpilot

great value

We had a difficult sale mostly due to difficult solicitors but Guy and team went over and beyond to make it happen. Couldn't recommend enough. Happy we didn't go for an online broker as sale would surely have fallen through. Fair pricing. thanks.

ReviewerName · 24 July 2023

★★★★★ 5/5

Google

Thank you Janie took care us for pass two years! Great property management team! Moreover, the team taking one big step ahead Poppy found us a special new house and we truly enjoy our new life here! Great property agent and great property management team. Keep up the great work 💪

Mon · 23 October 2022

★★★★★ 1/5

Trustpilot

Winkworth leigh on sea

Winkworth leigh on sea. A bunch of liars and con artists. We rented a flat and asked for a break down of the fees we had to pay and also for the landlords details which were missing. The staff nodded and smiled and yes we will get those for you as we signed the contract and got our keys. 5 minutes later when we asked for them again they said we couldn't have them. Blatantly lied to pur faces. They take so long to respond to problems with the flat and didnt fix the big issues. The place obviously had mould which had been painted over as it appeared after a few weeks of moving but lied when asked about it and later said they think it might have had in the past but they were unaware. They also turn up well over half hour later to an appointment they made to inspect the property upon leaving. Their store was a 8 minute walk to the flat and when we called to see where the agent was, she hadn't left yet despite being 20 mins late already. Avoid these useless people at all costs.It's funny how a company only wants to help you after you leave them an honest bad review. I'm not wasting anymore time responding to such an awful company.

Walker · 24 July 2020

★★★★★ 1/5

Trustpilot

Utter jokers

Utter jokers. They made it so difficult for me when mentioning I wanted to view some properties near Victoria train station. An Indian guy in his early '40s asked me to come to their office, after asking all the irrelevant questions on the planet then showed me a rubbish council flat. I was feeling a bit sick from his car fumes and asked if we could meet at the next property while I was walking. I have never seen him ever since: he simply disappeared and did not even answer the phone. I was too embarrassed to call the office and complain. I gave up on this company, they are just bullies asking to pay for just about everything while they laugh all the way to the bank thinking if you are a single woman with an 'exotic' accent you must be having a low IQ too. Bunch of jokers to be avoided.

CP · 22 March 2024

★★★★★ 5/5

Google

I dealt with Ben Goddard when I was exploring renting in SW6. Ben was courteous, understood what I was looking for and was proactive in his search for me. He was transparent regarding Fees and overall I had a very positive experience. I decided not to pursue my move, regardless Ben remained professional. I would certainly approach again in the future if the need ever arose.

SRH · 24 October 2019

★★★★★ 1/5

Trustpilot

Thoroughly disappointed with Winkworth , Brook Green W14 .

Extremely unreliable and unprofessional . I was advised to market my property with Winkworth , Brook Green , Shepherds Bush Road. The owner , Ben, came to value my apartment on Wednesday 7th , he was enthusiastic about getting it on the market next Monday. He confirmed all details discussed in person on an email on 8th , I called in the morning on 9th to reconfirm I was very happy for them to proceed and I then got a call from the photographer who booked in for today 10th at 09.00 am but after 20 minutes he sent me a text saying that he had a double booking and did not offer another option. I tried all day yesterday 9th to find out what had happened and only today at nearly 02.00 pm I got Ben’s email saying that he could not market my property as the situation would not allow him to satisfy my needs. I wasted 3 precious days and think it is outrageous that someone thought to be an established professional, can actually behave like this. Unexpectedly disappointing.

A · 10 July 2020

★★★★★ 5/5

Google

A really big thanks to Winkworth for selling my flat and helping me purchase my new house. The Team were really professional throughout and know how to get things done - not just advising on the sale but also helping the overall transaction to run smoothly and on time. A special mention to Lilly who was absolutely fabulous!PositiveProfessionalism

Dominic · 23 October 2021

★★★★★ 5/5

Trustpilot

Fantastic!

Absolutely fantastic to meet and work with! Highly recommend if you want results. Incredible attention to detail with tailored advice to bring out the best features of your property. Went above and beyond to make sure images were perfect. Many thanks again Deborah Kirby

MAI · 15 August 2025

★★★★★ 5/5

Google

Georgia was absolutely amazing throughout the whole process. Winkworth have beautiful well priced properties on their books and within a day of signing up with them we had viewed two and put a deposit down on one. The whole process was very easy, no doubt due to Georgia who is a true asset to Winkworth. Thank you very much and I will certainly be using Winkworth again.

Harriet · 24 October 2018

★★★★★ 5/5

Google

Great experience with Finlay Cook (seller's agent) with my purchase. He has been really helpful with viewings as well as bridging gaps in negotiation. He is knowledgeable and responsive, his communication clear and proactive. The whole …

Sophia · 17 October 2025

★★★★★ 5/5

Trustpilot

Linda, Winkworth, Poringland

My contact with,Winkworth Poringland, is Linda Jackson. Linda always is professional in her work, giving confidence that I have chosen the right letting agents. She also gives clear and patient instructions with any queries I may have concerning my rental property.

Andrew · 4 September 2025

★★★★★ 5/5

Trustpilot

Very happy with the good service

Very happy with the good service. Thanks Oliver for caring and all the staff to make it happen. Will recommend this lettings agency Winkworth for professionnalism.

Fatima · 28 June 2021

★★★★★ 5/5

Google

We have used Winkworth for the letting and sale of our property and were provided with a 5 star service from start to finish. Faith kept us up-to-date throughout the sale process providing us with information, advice, and an all round great knowledge. I would highly recommend her and her team. Thank youPositiveResponsiveness, Quality, Professionalism, Value

Benjy · 23 October 2021

★★★★★ 5/5

Trustpilot

Aaron is the best professional we had…

Aaron is the best professional we had to deal with.He did a great job during our journey in finding our new home.We highly recommend him.

N · 13 June 2024

★★★★★ 1/5

Trustpilot

greedy agency (dont be fooled by them)

greedy agency not believing in someone when they tell them they have 10 years of tenancy in a house, all they want is someone to make a lawyer, doctor or someone working in the house of Parliament salary to rent a property from them, absolutely a disgrace of an estate agent company.

Yohan · 17 November 2023

★★★★★ 5/5

Google

Excellent experience, could not recommend Sophie and the Winkworth team more highly. Sophie was very proactive and professional at all times. We had two offers within weeks of putting the property on the market and were very impressed with the service Sophie and Winkworth provided. Would definitely recommend Sophie and the Winkworth team if you are thinking of buying or selling in Fulham.

Hannah · 24 October 2019

★★★★★ 5/5

Google

Janie Lapwood has been managing our property for a number of years. We cannot recommend her more highly. Any problems occurring are sorted out quickly and efficiently with servicemen found, a number of quotes provided and a rapid solution. If you need your property managed she is absolutely one of a kind.PositiveResponsiveness, Quality, Professionalism, Value

Charlotte · 23 October 2021

★★★★★ 5/5

Trustpilot

Excellent

Faraz was fantastic. He was always available, very helpful and knowledgeable throughout the entire process. Couldn’t recommend enough

Chris · 29 June 2022