Trusted Agent profile · Hammersmith and Fulham
★★★★★
1,945 reviews across 2 platforms
166 Shepherd's Bush Road, London, W6 7PB, Hammersmith and Fulham, W6 7PB
Part of Savills, see every office.
Savills's office in Hammersmith and Fulham, at 166 Shepherd's Bush Road, is rated 4.2 out of 5 across 1,945 reviews on two platforms, including 176 Google reviews rated 4.9.
Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
5/5
TrustpilotAngus Wong and Sandy Sitlani have given…
Angus Wong and Sandy Sitlani have given us excellent service. Couldn't be happier.
Thank you for your feedback, Eric. It really helps us review our own performance and ensures our service is the best it can be.
5/5
TrustpilotBoth Ruaraidh Ogilvie and Sandra…
Both Ruaraidh Ogilvie and Sandra McGregor have provided a 5 Star service. They have kept me updated at all times especially over the COVID-19 situation as to viewings on my house and also shown people around the house due to myself living away from the area. I would highly recommend Savills to any family and friends.
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that bit easier for you.
5/5
TrustpilotThank you Savills.
Our successful sale is solely down to the friendly, helpful, and knowledgeable support provided by Savills - and by Jamie Morton in particular. Nothing was too much trouble and his extensive experience of the market ensured we achieved the best possible price. We must also mention the comprehensive and extremely attractive brochure.
Many thanks for your kind comments Sandy, and very best wishes for your new home when you finally get there! Jamie
1/5
TrustpilotThis is regarding the south Dublin office. Terrible service
This is regarding the south Dublin office, Bad customer service, rude, impolite and unprofessional, unnecessary attitude when asking about the electricity meter, simple request. I’m always nice and articulate and yet the attitude coming from Savills is baffling to say the Least. Please avoid this agency at all costs when renting or buying, selfish and don’t care about you period.
Savills endeavours to give the best possible service so we would like to investigate this. Please email your contact details and further information to Carole Bratt, Director of Client Relations, at CBratt@savills.com so that we can investigate this.
1/5
TrustpilotNever answer the phone or reply to emails
I have tried many many times to call, but they never answer the phone or reply to any emails. I have great concerns over the massive hike to the quarterly service charge from £766.29 to £1060,92 but cannot discuss it with anyone - dreadful company
We are very sorry to hear of this inconvenience, and would like to look at providing a resolution for you. If you'd like, please email your contact details and the address and we will investigate.
5/5
GoogleAfter a 5-month void. Savills came on board. A very professional, coordinated team effort from Anthony Calder, Bree Southam, Elena Stoynova. Right hand always knowing what the left hand was doing, and a 2-year let achieved in short order. Very Happy, so far…. no resting on those laurels just yet!PositiveResponsiveness, Professionalism
Dear Tim, Thank you for taking the time to write a review of your client experience for the Letting of your flat. I am delighted you are pleased with the service from the team, it means a lot. We look forward to achieving similar successes again in the future with you. Kind Regards Anthony Calder Associate Director, Head of Brook Green & Shepherds Bush Lettings
1/5
TrustpilotI have tenancy contract which has…
I have tenancy contract which has finished two month ago and they did not gave me deposit back. There manager is very aggressive and zero polite with people. Contract has started 12th of March and apartment was not ready til 20th of March
We are sorry to hear this and would like to provide a resolution for you. Please email further information and your contact details to socialmedia@savills.com so we can investigate.
5/5
TrustpilotAziz is a very nice and honest person…
Aziz is a very nice and honest person willing to serve and help.
1/5
TrustpilotUseless book a day off for them then…
Useless book a day off for them then they tell me hour before my appointment they can't make it
Hi Bella, we are incredibly sorry for the cancellation; please let us know if an alternative time has been arranged, or provide more details to socialmedia@savills.com so we can look into arranging an appointment for a time that is convenient with you.
5/5
GoogleGreat experience with Jack Flower at Savills UK. He’s helped me and my flatmate secure the flat we wanted and made the documentation process smooth and easy. Very helpful and friendly and helped to sort out various issues when moving into the apartment.
Dear Veronika, Thank you for taking the time to review your amazing 5 star review of the service you received from Jack. It is very pleasing to hear. I hope you enjoy your time living in your new home and I'm delighted we managed to find you an apartment that worked for you. Kind Regards Anthony Calder Associate Director, Head of Brook Green & Shepherds Bush Lettings
5/5
TrustpilotAmazing service from Robyn
Robyn (Waterfront, Battersea) was so friendly and easy to deal with when buying my new flat. Despite the purchase taking longer than expected, she was always on hand to help and made me feel at ease during every stage in the process. Highly recommended!
We are so pleased that everything worked out successfully for you, Alison. Thank you for providing us with an update and for taking the time to review our service!Regards,Robyn
1/5
TrustpilotNon existent
I really value customer support and the entire process here was shoddy. I was the sole bidder on the property for a number of weeks, no proactive communication and when eventually contacted several weeks later the price had now increased significantly without any notice to me. They only engage when seeking to encourage frenzy bidding, otherwise they have no interest.
Hi David, we're sorry to hear this. Savills endeavours to give the best possible service so we would like to investigate your comments further, please can you email Carole Bratt, Director of Customer Relations, at CBratt@Savills.com? Thanks
5/5
TrustpilotThumbs up to Emma, the best lettings coordinator that takes great care of customer’s needs
I wish to express my heartfelt and sincere appreciation to Ms Emma Kohler, she was my lettings coordinator since I purchased the apartment in Jan 21. She is extraordinarily effective and helpful in handling every matters relating to my rental issues and other enquiries, the information she provided are informative.
I really appreciate your kind feedback. I am very pleased we were able to help and wish you all the very best for the future!Regards,Emma
5/5
TrustpilotWas very happy with the whole…
Was very happy with the whole experience at Savills. Very professional and helpful. A whole team familiarised themselves with the property and gave useful feedback. Becky helped to keep the communication between vendors/buyers/estate agents which hastened the whole process. Would definitely recommend.
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.Regards,Becky
1/5
TrustpilotWorst commercial letting agent ever
Worst commercial letting agent ever. Savills did not care about the tenants at all. Maybe it is because I am in the affordable space. They have construction work frequently without noticing us. They play around with air conditioning without telling us either. The lady that is responsible even avoiding us by having receptionist lie for her saying she was on holiday.
We are sorry you are unsatisfied with the service you have received. We would like to investigate the comments and issues you have raised in your review as soon as possible. Please email your contact details directly to cbratt@savills.com so that we can address your concerns.
5/5
TrustpilotMy sale: Savills at Bristol
Excellent service. Richard and Kirsty were extremely pro-active and worked hard at moving things forward. Richard sometimes seemed surprised at the speed with which the sale was going but that was because of his efforts.
5/5
TrustpilotVictoria Short from the Stamford Office…
Victoria Short from the Stamford Office dealt with the sale of our property recently. We found her to be polite, efficient and enthusiastic at all times in her dealings with us and she kept us well informed throughout - she was a pleasure to deal with.
Thank you for your review, its much appreciated.Regards, Victoria
5/5
TrustpilotWorking with Kitty Haley
Working with Kitty Haley on the purchase of my new flat has been a pleasure. Kitty was always prompt in responding to any questions and professional in everywhere.
5/5
GoogleDealt mostly with Grace who was very helpful throughout the process.
5/5
TrustpilotThis is an incredibly professional and…
This is an incredibly professional and client focused agency. Olivia in particular went above and beyond to ensure that our specific needs were met. We are now happily settled in our home which meets all of our requirements. We highly recommend Savills if you want to find your ideal home.
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.
5/5
Trustpilotattentive and helpful
Tami was attentive and helpful. Plenty of constructive effort on my behalf for which I was grateful.
5/5
TrustpilotKitty O'Sullivan
I would highly reccomend Kitty O'Sullivan to anyone who is in need of a real estate agent. She has been professional, supportive, helpful, easy to communicate and fast throughout the entire process. She provided updates to me on everything that was being done and she made herself available even after work hours.
We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.
5/5
TrustpilotThe whole experience was excellent
The whole experience was excellent. It was a tricky sale, selling my mother's house with all the family, with their sometimes conflicting views, to keep happy, but Jamie and other staff made the whole process as easy as it could possibly have been. I could not speak more highly of Savills.
Thank you, it was our pleasure. We know that selling a house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.
5/5
TrustpilotSimply unbeatable service from Ram…
Simply unbeatable service from Ram Bekir. If I could rate six stars, I would. Expert and helpful guidance on insuring a block of four maisonettes Thanks a million. Ram. Yee art a gentleman and a scholar. And there aren’t many left. Amen David Soanes
It was a pleasure - and we really appreciate you leaving such a lovely review, wishing you all the best for the future.Kind regards, Ram
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