Trusted Agent profile · Hammersmith and Fulham
★★★★★
2,022 reviews across 2 platforms
825-827 Fulham Road, London, SW6 5HG, Hammersmith and Fulham, SW6 5HG
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Hammersmith and Fulham, at 825-827 Fulham Road, is rated 4.4 out of 5 across 2,022 reviews on two platforms, including 269 Google reviews rated 4.8.
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Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
5/5
TrustpilotVictoria and her team that took charge…
Victoria and her team that took charge of my apartment at the east Dulwich branch was engaged, supportive and receptive from start to finish. This was of particular importance to me as I was facing some difficult issues. Overall a smooth experience.
5/5
TrustpilotProactive estate agency. Annabel Barnard went out of her way to…
Annabel Barnard went out of her way to arrange a viewing at short notice- and then for all the other members of the family who had to have an opinion!
5/5
TrustpilotAnthony Wesley
Anthony Wesley was brilliant. He was very helpful and cooperative to resolving a query on a clients account which had a positive outcome. Very quick responses to emails and a pleasure to work with. Thank you!
5/5
TrustpilotOutstanding service
It is hard to overstate how brilliant Oliver and Shaun at KFH Highgate have been throughout the whole process of listing our property to completion. At every stage of the process, Oliver and Shaun, and all the staff at KFH Highgate, made a significant amount of time for us and helped us through what is a typically an incredibly stressful process. Regular communication with Oliver, typically initiated by him, made this stress almost non-existent. When we were eventually under offer, Oliver recommended a service to help find a solicitor for us; both this service and our subsequent solicitor have also been excellent and we will continue to use the solicitor for our onward purchase. We have had very mixed experiences with estate agents in the past; KFH stands alone in the great care and respect that they have treated us with and made the whole experience of selling a property as exciting as it should be. I have recommended them to many people in the area who are thinking of selling and I will continue to do so.
5/5
TrustpilotI honestly can't thank Will at KFH…
I honestly can't thank Will at KFH enough the last few months. Without his support selling my property it wouldn't have got over the finish line. I will be forever grateful to him! Hugely recommend his services and KFH for everything. It's been a pleasure. Thank you again <3
5/5
TrustpilotCharlie is a wonderful Estate Agent
My wife and I have been looking for a place for ages, and all other estate agents didn’t quite get what we needed. That was until we met Charlie, he was very professional, available on the phone and overall incredibly helpful and friendly. I’d recommend Charlie to anyone.
5/5
GoogleI recently dealt with KFH as I very suddenly was looking for a new flat to rent. Abrahim showed me a few properties and then seemed to do everything he could to secure us the one we wanted. He kept in contact over nearly 2 weeks of organising the deal and was so friendly and helpful. Thank you so much Abrahim for making a usually very stressful house hunt situation, easy!
5/5
TrustpilotAn exceptional service …
Grant and the team at the Southfields branch of KFH delivered an exceptional service and ran the whole process through the chain seamlessly. I would highly recommend them.
5/5
TrustpilotKFH Balham
Professional and courteous.Good communications from the start. My main contact Joel was always available and kept me updated on progress and any issues. Completed the house sale in good time and with relatively few issues.
5/5
TrustpilotThanks for taking a lot of stress out of a difficult process - Next to none service
Terry and Daniel at KFH have been instrumental in my house sale that has taken abnormally long due to a difficult buyer - Terry has always been there for support throughout, for the full year it took.Thanks so much for taking a lot of stress out of the process (I live abroad and managed this sale from abroad - Hugely stressful at times). 5 stars, highly recommend KFH!
3/5
TrustpilotVery average
Very average, when I needed to speak to my agent she was either not available or very short with me; on one or two occasions she put the phone down on me. Whereas when she needed my help she wouldn’t hesitate to call me multiple times to make things happen. Basically, they found me a buyer and my property sold. I cannot say that it was a great experience.
5/5
TrustpilotBest Estate Agent in NW3
We have been happily using KFH for a while now to manage the rental for one of our properties and more recently they supported us in the sale of our property, and they did a really great job! Special call out to Jonathan who was incredibly patient and supportive, even on my grumpy days. I would have no issue recommending their service and we will certainly be using them again in the future. Thanks again, Anthony & Mariana
5/5
TrustpilotFirst Time Buyer and felt at ease.
Lucas Matta has demonstrated remarkable patience and responsiveness in addressing all my needs. As a first-time buyer, I naturally had numerous questions and sought financial advice. Having engaged with three other online brokers previously, I found their approach to be more focused on pushing products rather than understanding my concerns. This often left me feeling hurried and confused, with my worries largely unaddressed.A paramount concern for me was securing a mortgage product that not only aligned with my financial capabilities but also provided peace of mind regarding monthly repayments. Given the significance of this investment as a first-time buyer, finding a suitable product was imperative. I needed assurance that my monthly payments would allow for comfortable living while still affording me the flexibility for indulgences, vacations, or unforeseen expenses.Lucas not only ensured the product met these criteria but also took steps to incorporate features such as early repayment options, facilitating quicker interest reduction. His attentive approach and dedication to finding the right fit have truly set him apart.
5/5
TrustpilotShaun and Evan from KFH Highgate are brilliant
Shaun and Evan from KFH Highgate tell us ours was one of the most complicated sales they have ever managed.... I have to say I would not have got through it without them both. their calm measured professional approach was so incredibly helpful and supportive. they were responsive and respectful but determined and full of balanced experienced advice. They understood the area, the market and our needs. I cant thank them enough for their help over the last 9 months.
1/5
TrustpilotNicol Smith and management at KFH has…
Nicol Smith and management at KFH has been extremely disappointing. The maintenance manager has failed to organize essential property cleaning before our moving-in date, causing significant inconvenience. Additionally, they have consistently postponed addressing both important and emergency maintenance issues, leaving us in a difficult and frustrating situation.Communication with the property management has been particularly poor. They refuse to acknowledge the problems we report, often speaking over us and diverting the conversation to lectures about manners rather than addressing the issues at hand. This dismissive attitude and lack of responsiveness are unacceptable and unprofessional.I strongly advise anyone considering this property to think twice, as the maintenance management’s ineptitude and lack of communication make for an incredibly frustrating living experience
5/5
TrustpilotVery professional team!
David was so helpful and always tried to reply quickly and let me see the house when I asked. However, everyone at the beckenham office was always so friendly, helpful and kind. Really professional overall. Would definitely use them in future.
5/5
TrustpilotLovely Agent
Our agent Myles is absolutely lovely and made the whole experience of securing a new property to rent painless and efficient. Thank you Myles!
5/5
TrustpilotBrilliant service
Brilliant service start to finish from Jamie and the team.The whole process was easy and simple to understand, communication was great and we were constantly updated on progress regarding our sale.
5/5
TrustpilotSeriously look no further!
KFH weren't a company I'd even considered before yet they stood out above every other estate agent firm I spoke to when considering the sale of my flat. From the moment I began to get to know their team, I was reassured again and again through their exceptional and professional actions that they were the right choice. No issue, query, wobble on my part was ever too much for them - they've clearly mastered the art of holding both vendor and buyer in high esteem which smoothed the way at every stage. It was an emotional move for me and they carried me through every day of the process with care and craftmanship. I cannot recommend KFH enough now and will see no other agent when I next plan a move.
5/5
TrustpilotThey are always available when for a call
They are always available for a call and reply to emails in a short time. They are willing to explain patiently any information and to discuss all the choices and get through the process step by step.
4/5
TrustpilotQuick & efficient service from KFH
Tyrone at KFH was amazingly quick and efficient in getting my property on the market … indeed I could hardly believe that within two days of deciding to sell, the photographs , measurements, details and energy certificate etc etc had all been seen to and i was up and running! And I was impressed with the fact that he & the whole team took my personal circumstances into consideration at all times - they were all very friendly and calm and did not push me to sell before I was ready . It was also helpful to feel that my own views mattered and that I was actually listened to.
4/5
TrustpilotThoroughly recommend
We recently completed our purchase with KFH Sydenham and would highly recommend their services. Siobhan and the team were great throughout: very accommodating, excellent communication and we couldn't be happier with how things went.
5/5
TrustpilotGood mortgage broker (first time, leasehold)
I used Kevin Hurley as my mortgage broker (separate to my estate agent). As a first time buyer he was super helpful and broke it all down for me, and I rarely had to chase. would recommend
3/5
TrustpilotKaren Rawlings of Surrey Quay has been…
Karen Rawlings of Surrey Quay has been excellent including helping sort various tenancy difficulties. But much else about KFH is less good - little action,confusing depts. Little help.
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