Trusted Agent profile · Hammersmith and Fulham
★★★★★
2,022 reviews across 2 platforms
825-827 Fulham Road, London, SW6 5HG, Hammersmith and Fulham, SW6 5HG
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Hammersmith and Fulham, at 825-827 Fulham Road, is rated 4.4 out of 5 across 2,022 reviews on two platforms, including 269 Google reviews rated 4.8.
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Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
5/5
TrustpilotWe dealt with Colin Gillibrand…
We dealt with Colin Gillibrand throughout the turn over from one tenant to a new tenant. Colin was always readily available to discuss our various matter and was helpful throughout.One small criticism would be, when a matter was being dealt by the head office of KFH. They do not know us and are bureaucratic and therefore very impersonal. We wish the whole process could be dealt by the local office.
5/5
TrustpilotHelpful staff and good communication
Helpful staff and good communication. Luke and David were a pleasure to deal with - friendly, responsive to queries and worked very hard to sell the property quickly.
1/5
TrustpilotNever again renting a house from these…
Never again renting a house from these agents. The changed our move in date they day that we were supposed to move in without giving us an option and we had just landed from abroad! Leaving us homeless! The house had mice and they didn’t do anything about it and our landlord was replying to us. THEY RENTED US A HOUSE FULL OF MICE!! We had several issues with the landlord and they didn’t seem to care. The agent disappeared the day before we moved in and we had to chase down their manager!
1/5
TrustpilotNorthcote Road SW11, Callous Sales deception
In 30+ years, by far the worst Agency I have ever come across or used. I would strongly advise to use another local Estate Agent. I have just wasted 4 months "buying" a house with KFH Battersea SW11, on the agreement that I use KFH to sell my house, as we had not planned to sell or move and was not even on the market! We were explicit on several occasions, that we would only sell for that house, due to health and disability. Ed Hocken 'Director' wrote that the Vendors had given us 12 weeks exclusivity. I had to advise about the order of the photos, wording on the brochure and on the very rare case of a viewing (approx only 6 in 4 months), the inexperienced Agents would walk around silently, not selling or highlighting any features or benefits which at the time I thought unusual. I even reduced by £350k to get viewers through the door, but none came and every other house around, went under offer or sold. I kept asking about the Vendors and if they had concerns. We were continually reassured right up to 2 days before passing the house (with my family with disabilities) to find that a family were living there. When I emailed on the next working day, Ed admitted that the house had already been sold. As it takes 3-6 months to buy, clearly they had gone with the other interested party that Ed told me about (claiming that were instead supposedly buying something else with them) from the beginning. The very young Director, even passed on his 'sincere'condolences regarding my parental loss, whilst secretly at the final stages of Completion. Of course, Ed will and does continue to deny any of the above and make up even further lies to cover the deception. We are not naive and understand Agents may need to 'withhold the truth' sometimes and have a back up plan prior to exchange. However to be told that the market should be better the following week (by the 'Senior' young Agent Michael) and then 2 days later see people actually living in the house, is by far the most callous, ruthlesss and cruel treatment to endure. I remain astounded and shocked. I RECOMMEND TO AT LEAST AVOID THIS BRANCH, IF NOT KFH as a whole if this is the way they do Business.
5/5
TrustpilotFirst-time buyer Mortgage and insurance
My wife and I had a great experience with KFH during our process of buying a home. From the beginning, Sawan, Sharon and Ravi, were very helpful and professional and provided a lot of advice. As first-time buyer and foreigner (French) it is not always easy to understand the whole process and the information provided was very welcome. We had a great experience, super services provided, and we were more than happy to work with them. We will definitely recommend the Team, and will continue to work with them for future remortgage.
5/5
TrustpilotJonathan was easy to talk to
Jonathan was easy to talk to, listened and was very reassuring in his approach to my concerns. Prompt at responding and doing what he said he would do.
5/5
TrustpilotExcellent service from Nicholas
Excellent service from NicholasWe would definitely recommend KFH to anyone looking for property.The process was smooth and Nicholas kept us informed of any issues that arose.He always returned our calls and followed up on any questions we had.The whole experience was a positive one.
5/5
TrustpilotGurdeep and the team were amazing and…
Gurdeep and the team were amazing and helped a very difficult and long drawn out sale get completed satisfactory.Gurdeep was brilliant.I cannot recommend him highly enoughAbbeville road Clapham SW4 branch.
5/5
GoogleMax, Georgia and Megan were a great help!! They helped us find a new flat in no time and they were always available to answer any questions we had. Amazing service thanks guys!!
5/5
TrustpilotI want to say a big thank you to…
I want to say a big thank you to Rianna, honestly she was so amazing polite and professional and very informative I could not have asked for a better agent. Thank you again Rianna.
5/5
TrustpilotFantastic experienced staff and services with KFHand…
KFH has great a customer service and staff are lovely, especially Natalia and Angela were very helpful throughout the selling process. We would highly recommend them. Natalia went extra mile for us for chasing side and made experience less stressful so we are very grateful for that.
5/5
TrustpilotLucas Matta was a great mortgage…
Lucas Matta was a great mortgage advisor even in my complicated situation. From beginning to end, he was informative, extremely thorough and attentive to my financial needs, thus making sure that I was getting the best deal possible. I will definitely be recommending him to others in the future.
5/5
TrustpilotFirst Time Buyer Mortgage Broker
Lucas was immensely helpful as a mortgage broker and got us set up with no problems at all as first time buyers. Very highly recommend!
5/5
TrustpilotSam Fahid Marla at the Acton branch was…
Sam Fahid Marla at the Acton branch was amazing. I had never rented my flat before and she found me a very lovely tenant organised the contracts and answered all my questions. 10 out of 10 Thankyou to them. The process from everyone at the agency at Acton was efficient and helpful and I would use them again if I needed to. Many thanks to themMaureen Scott H.A.R.A.M E.M,T,
1/5
TrustpilotExtremely expensive and not great service to the landlord
We are really struggling for KFH to provide us with appropriate quotes for some maintenance as our flat. They generally provide one quote which extremely high for what needs to be fixed. We pay a monthly management fee, however if the quote is above £1000 then they charge an additional 10% of the quoted fee…for what I don’t know (a quick inspection and a few photos). I’m not sure why we pay a monthly management fee then. KFH just did our 6 monthly inspection however didn’t identify any of the issues we have in the flat. Hence, I wonder what they do. Is it a true inspection. Again, not sure why we pay a monthly management fee.
5/5
TrustpilotLucas was very helpful throughout the…
Lucas was very helpful throughout the whole application process. Helped source the right mortgage that best fit my needs and always available on call to discuss things through. Highly recommend
5/5
TrustpilotThe team at Wimbledon were amazing
The team at Wimbledon were amazing, great communications from day 1, marketing was handled superbly, and all visits were confirmed well in advance. Highly recommend KFH when selling your house.
5/5
TrustpilotThe team at KFH were exceptional
The team at KFH were exceptional. Liam stood out for his warmth, authenticity, expertise and genuine passion for our property. His advice was clear and sensitively delivered. Craig handled the day to day viewings and delivered an agreed sale, above asking price, in under two weeks. The whole team were polite, extremely responsive, on top of the details and hustled on our behalf to get the deal done. All in, we went from offer acceptance to completion in 8 weeks, which was very fast. We had some issues with the solicitor acting on behalf of our buyer who created some additional stress due to a late funds transfer (the day of the move). Whilst this wasn't KFH's fault, it was a KFH recommended solicitor. Luck of the draw I guess. KFH handled the hurdles and stress this introduced admirably and in the end we exchanged and completed successfully on the same day. It was a white knuckle ride with everyone driving hard. I would question KFH on who they recommend if your buyer uses their referral service. Overall, this was a blip and I recommend KFH Chiswick without hesitation. A great service at a highly competitive price delivered by genuinely lovely people. My opinion of estate agents is forever transformed. Bravo.
1/5
TrustpilotProbably one of the worst experience of purchase ever.
Probably one of the worst experience of purchase ever. From the outset, both agents from KFH Holland Park have exhibited aggressive and overly assertive demeanors that have significantly impacted my experience in this transaction. The insistence on accelerating the timeline for the exchange of contracts without due consideration for the agreed processes has created unnecessary pressure and stress. This approach not only undermines my trust in KFH’s professionalism but also erodes the quality of what should be a careful and considered decision-making process.Moreover, despite explicit instructions and an agreement that all property related communications should be directed through my legal counsel. I was dismayed to receive chase emails constantly from KFH agents and unwelcomed phone calls from as well. This not only disregards my specific request but also interrupts my daily responsibilities and personal peace.
5/5
GoogleGeorgia Strode has been a first class Lettings Negotiator who expertly took me through the process of finding my perfect property! Couldn’t recommend Georgia & KFH more.
5/5
TrustpilotSawan is a mortgage broker pro
Sawan is a mortgage broker pro! He was very patient and professional as he guided us through the various options, conditions and obligations of the mortgage process and found us a great deal.
5/5
TrustpilotVery professional service
Very professional service, well supported along the process of the property purchase. Quick responses and available at all time. A very special thank you to Maryam !
5/5
TrustpilotThank you KFH team
Thank you to Ross and Pippa for your hard work, and finding me a home! You have both worked hard,over the last few months to complete the sale successfully… We love our new home and can’t wait to move in next week.
5/5
TrustpilotI had a brilliant experience with KFH
I had a brilliant experience with KFH. Stephen was extremely proactive, knowledgeable, and contactable. The KFH team did a great job of selling my house quickly and at a good price.
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