John D Wood & Co. Parsons Green Sales reviews in Hammersmith and Fulham

★★★★★ 5/5

Google

Becca is professional and diligent. She has been very helpful with my flat hunting journey, even though the offer didn’t work out but she went extra mile and keeps on following up on my apartment search through and through. I’m so grateful for your assistance, patience and expertise. Highly recommended!

JJ · 25 October 2023

★★★★★ 5/5

Trustpilot

Kudos to Kate!

Kudos to Kate!! She's just amazing. As an overseas landlord, it's nearly impossible to know what's going on in my flat. But Kate is super communicative, and goes above and beyond the call of duty. In addition, I had my flat listed with another agency for months with no action. When I added John D Wood to help rent the flat, Kate found someone within a week. She's a real superstar and the company is lucky to have her. After all, what are estate agents but services from people? Without good people like her, they are nothing.

C · 16 November 2023

★★★★★ 1/5

Trustpilot

Appalling Property Management in W4 5DD

Appalling Property Management in W4 5DDThe John D Wood team in Richmond and Chiswick has provided nearly zero services in the three months since our move-in. We moved into the property with no professional cleaning done and a third of the lightbulbs missing. There were also many obvious errors in the pre-move-in property check, which we have disputed. Repairs were supposed to be completed in the week between move-out and move-in, but the work was done to a low standard and had to be redone, especially the vinyl flooring in the kitchen, which had to be completely redone once we moved in. Additionally, after we moved in, we had to give up our kitchen and hallway as they turned it into a construction site to complete the hallway painting and kitchen reflooring, which should have been done before our move-in.It has also become evident that the property has a growing list of broken or faulty appliances. Specifically, in the kitchen, both the oven and dishwasher were damaged by Optimal Maintenance. It took several weeks to sort this out, and even after another contractor came to inspect the units, they still brought the wrong-sized dishwasher. Furthermore, it's clear that the boiler hasn't been serviced properly in some time. We now have to repressurize it with the fill valve or heat the expansion valve with a hairdryer every time we need hot water or heating.The bathrooms have been a continuous issue. We reported all the problems the week we moved in at the end of August, and as of November 2nd, we've only seen partial rectification of the issues. Some problems we've had to solve ourselves, such as buying new shower hoses, while others are straightforward fixes, like installing a new flush mechanism in the toilet. We are still waiting for them to address the water pump, which needs replacing and has significantly delayed the water flow in some taps with waits up to a minute for flow common.New issues with damp in the flat have arisen, and it goes beyond seasonal changes. We've witnessed full droplets forming in the downstairs bedroom closet. Additionally, two of the radiators are broken, with one being leaky and the other functioning improperly by having runaway function.The personnel we deal with are unhelpful and show contempt for our requests for resolution. Valere Charles, the property manager, has apparently blocked my number and avoids my calls to the office. She does not provide updates as requested; we have to gather information about the schedule and scope of work from the contractors themselves. She only sent an update email on November 1st, after I called the office and was screened again, almost a month after our last correspondence. She does not seek feedback from the contractors and appears to intentionally reduce their scope of work. For instance, we expected the pump to be serviced in the week of November 2nd, but the contractor was only allocated one person for one hour, and as such less than half of the work we expected to be done was conducted. The painting contractors initially estimated a one-day job for the flooring and painting, but it ended up taking three days over two separate occasions, with wall and floor preparation on the first day in the first week, and two days to complete the kitchen flooring and hallway painting. Optimal told us that they would recommend that the bedrooms, living room, and kitchen all required additional painting and repairs for the stairway carpets, which are coming loose. They mentioned they would return, but we haven't received any updates on that, more than a month later. On November 4th, the boiler pressure failed again, and this time, we couldn't rectify it. We made an effort to request an emergency service as per the Landlord and Tenant Act of 1985, which classifies it as an emergency, and should be repaired within 24 hours, with compensation or accommodation claimable by the tenants if not. However, the landlord/managers vetoed our request without any communication, leaving us to endure the cold in the flat.We've also requested rent reductions due to the current state of the flat, but this has been consistently ignored by Laura Purvor, the senior lettings manager, even after she and Valere toured the flat, expressed their apologies, and assured us that all the issues we showed them would be fixed.In all honesty, the time for an amicable resolution has passed. We will be approaching the relevant ombudsman and the council this coming Monday to escalate this issue out of John D Wood's hands, as they have demonstrated that their primary concern is extracting rent from us.

James · 5 November 2023

★★★★★ 5/5

Google

We have recently moved into our new home & I could not recommend John D Wood more. Charlotte Edwards (Lettings Negotiator) was our contact from day 1 and saw the let through to the day of moving. It’s been wonderful having such a dedicated, professional lead who is also friendly, approachable and knowledgeable. If you are looking to let a property I would recommend you choose John D Wood & Co and ask for Charlotte! Thank you Charlotte for your guidance and support. Olivia and Luke Williams

Olivia · 25 October 2023

★★★★★ 5/5

Trustpilot

I had a fantastic experience with…

I had a fantastic experience with Caitlin and Bradley moving into my new home in Scott’s lane, Bromley. They were professional, friendly and extremely helpful. I would highly recommend this agency. Thank you so much. Becky

Becky · 18 September 2026

★★★★★ 1/5

Trustpilot

Go ahead if you want to live through a nightmare

This is with regards to Mr David and Ms Ioana from the Docklands branch. Came home to my flat which had a leaking ceiling and that's where the nightmare started. Was not able to get any help from the agent and had to open my windows to air the carpet floor which was soaked. This was in winter, got infection due to mold from the room. Had multiple people enter my flat, take multiple pictures and videos but nothing was done. Wardrobe was destroyed due to the leaks and several of my own clothing. They did not tell the landlord at all so he was in shock when he found out. All in all took 6 months for the whole issue to resolve, and till the end of my tenancy, the wardrobe was not even fully fitted back in so I lived half a year out of a suitcase. Always impossible to get them on email, and always need to make several phone calls before I can finally get hold of them, and then I am told they were JUST about to call me back. They only treat the landlord like a god and renters like trash. Now I am trying to get my deposit back but receive no replies on email. Absolutely no professionalism. They should be ashamed of their own existence.

Marissa · 18 October 2023

★★★★★ 1/5

Trustpilot

Bizarre

I contacted Claire Carter after receiving a leaflet through my door, to see if they are interested in selling my house. I had a visit from 'Charlotte' the same day, to do a valuation. Then I never heard from them again. Obviously not interested in selling houses. Timewasters. Bizarre.

Sue · 20 June 2026

★★★★★ 1/5

Google

Unfortunately I have very few nice things to say. They are very good at selling/renting you a property, but that's where it ends. If they are the ones managing a property you are renting or you own, best of luck. We moved into a dirty property that was not properly cleaned, with a broken shower they didn't bother to fix at any point during our tenancy, and the complete wrong information about what utilities the landlord was using (we entered into an 18-month broadband contract to then find out the landlord still had Wifi in the property, and Apple TV). The property was so badly cleaned that we couldn't move in until they organised a cleaning, and even then we paid £300 extra to clean the carpets and mattresses. I thought other agencies in the area were bad, but John D Wood are by far the worst, as there is zero communication between them and the landlord or delineation between what they are responsible for and what the landlord is responsible for. Really amateur and unprofessional behaviour. Won't go to them when looking for a new property in Parsons Green. I know there's a high likelihood they will reply trying to make excuses, but please disregard these.

Victoria · 25 August 2024

★★★★★ 1/5

Trustpilot

AVOID THIS DISHONEST AGENCY

Worst real estate agency I've ever dealt with. Almost going to bring them to court.Razvan Boerean was our property manager. We have been trying to get our deposit back for more than a year. Every time we called there was some excuse like "He's out for lunch" or "He's on annual leave soon" followed by "he'll call you back". He didn't call us back and we've had to chase our deposit for months. It's been more than a year since we moved out and still haven't gotten our deposit back yet. Furthermore, our emails are just ignored and not even an explanation for such a delay or the costs of any deductions was given. Our naivete has been taken advantage of because we didn't know that our deposit insurance only lasted for 3 months and now they are very obviously just trying to steal our deposit. I have sent the last email to them with a 14 day deadline for an explanation or my deposit back. In a week if I don't receive anything I will take all the evidence I have and bring them to court.Avoid this unscrupulous company for your own safety.

Alex · 2 October 2023

★★★★★ 5/5

Google

Becca was really helpfull during the whole process. My first time renting a flat with my friends and she made it easier. I heard a lot of bad things about outher agencies but her service assured me that we made a good decision with John D Wood.

Réka · 25 October 2023

★★★★★ 5/5

Google

We had an excellent experience dealing with the John D Wood in Parson’s Green. We found the team generally very professional and helpful but particularly Adrian. He is an excellent estate agent and a joy to work with. I highly recommend John D Wood.

Rachel · 29 December 2023

★★★★★ 5/5

Trustpilot

Massy Eslami of John D Wood looks after…

Massy Eslami of John D Wood looks after my rental flat in Chelsea for which we have an annual front door inspection. She is always very helpful and highly professional ensuring that the inspection is completed.

Nicky · 9 September 2026

★★★★★ 1/5

Trustpilot

Withholding deposit despite contract terms, Avoid.

Terrible experience with the move-out process. Our contract states the deposit must be returned within 10 days. It has been over 20 days and John D Wood still refuse to release it because the landlord "hasn't replied."

Will · 5 January 2026

★★★★★ 5/5

Trustpilot

Very helpful!

I had a very positive experience with the team at John D Wood, Wimbledon Village. Although they were acting on behalf of the seller, they were consistently supportive and professional throughout the entire process. From the initial bidding stage through to completion, they helped me navigate each step clearly and efficiently, even with a challenging seller involved.

EJJ · 17 April 2026

★★★★★ 5/5

Trustpilot

Property buying transaction…

I completed a flat buying transaction with David, Simon and team from John D. Wood Earl's Court LondonDavid and team were responsive and well understood my property expectations from startI was only contacted with regards to the viewing of properties that matched my requirements.The team went the extra miles to ensure that the final phase of the transactions was completed as expected.I would highly recommend the service of John D. Wood and most particularly, of Dacid and Simon who worked in partnership with me during that transaction

AFC · 10 August 2023

★★★★★ 5/5

Google

Charlotte was a superstar!!

Huw · 24 July 2025

★★★★★ 5/5

Google

We recently instructed Adrian and his team at John D Wood to sell our family home in Fulham. The team did a fantastic job to obtain an excellent price in what was an increasingly challenging market. I couldn't recommend them more highly. C McMillan

Carl · 25 October 2023

★★★★★ 5/5

Google

We had a great experience at John D Wood in Parsons Green, particularly with Becca Duggan and her team. She was extremely professional and efficient. She made the entire process smooth and seamless. We couldn’t reccomend her and the office more.

Jade · 29 December 2023

★★★★★ 5/5

Trustpilot

I began renting my flat with John D

I began renting my flat with John D. Wood, Fulham Road, in 2010. I live in Edinburgh, so it was important for me to have good management and choice of tenants. in both these area they have been exceptional. They dealt promptly with any issues. in particular the management of Eduard Popa and Stephen English have been first class.I decided to sell the flat this April. Huw Jones has been in charge, and once again his service has been first class. A number of people looked at the flat, I selected a buyer, and we conclude next week. My compliments to the professionalism I received which ensured a very satisfactory outcome.

John · 29 June 2023

★★★★★ 5/5

Google

We found our home with John D Wood & Co earlier this year. Charlotte Edwards was so kind and helpful through the process and we had a pleasant experience with the company. I suggest John D Wood & Co for your future searches.

Cem · 25 October 2023

★★★★★ 5/5

Google

Becca was our point of contact for John D Wood throughout the process of letting out our flat in West Ken and she was a pleasure to work with. Really polite, friendly, and a stark contrast to other agencies we dealt with.

Tara · 25 October 2023

★★★★★ 5/5

Google

Simon is the best, I’ve never met that kind and helpful agent like him, he is very polite and friendly, also replies me back promptly always even on the weekends.

Haya · 26 June 2024

★★★★★ 1/5

Trustpilot

DO NOT GO WITH THEM

DO NOT GO WITH THEM. Poor communication from John D Wood. We wanted to purchase a property sold through them but their behaviour put us off. Holly from the Dulwich Branch was rude, unprofessional and not transparent in regards to process.

PS · 22 April 2025

★★★★★ 5/5

Google

Working with Daniel was a pleasure. His expertise, professionalism, and attentiveness made our property buying experience seamless. From his in-depth knowledge of the market to his exceptional communication skills, Daniel went above and beyond to help us find the right property.

Arun · 25 October 2023