Dexters West Kensington reviews in Hammersmith and Fulham

★★★★★ 1/5

Trustpilot

£4500 unnecessary fee - avoid at all costs.

Have rented for years with half a douzen rental companies and have never had an experience even 10% as bad as with Dexters. After my husband lost his job and I became pregnant we let dexters know we’d need to move out as we couldn’t afford the rent. We offered to pay any fees to find a new tenant and to cover rent until a new tenant moved in to ensure no rent loss. Long story short while a new tenant was found after just two hours of advertising and they were paying more rent, Dexters forced us to pay a £4500 fee so that they could receive double management fees, based on a clause in their contact with our landlord that we didn’t have visibility of. On top of that lots of examples of them going outside of contract / getting every possible £ from us. When consulting a lawyer on the issue he said he consistently sees Dexters behaving appallingly. I’d really recommend everyone avoids them at all costs.

Cordelia · 21 March 2023

★★★★★ 2/5

Trustpilot

They refuse to do emergency repairs

My fuse box broke, as a result I had no electricity, heating and hot water. That was during winter, with temperature getting to -5 at night. They repeatedly claim it's not an emergency.

Anonymous · 15 February 2023

★★★★★ 1/5

Trustpilot

disrespectful of customer preferences

This company spams us with "Dear Homeowner" letters every few weeks despite my requests to stop. This intrusive marketing approach is:

Robert · 16 November 2025

★★★★★ 4/5

Trustpilot

Sales support was excellent

Alistair our sales support manager was brilliant throughout the whole sale. No matter what the issue, he was always very considered and very professional. A very easy person to get along with and communicate with. We spent a long time working with the Dexters team to find our family home and appreciated Alistair's support to get it over the line. The team did spend time helping us find the right home - we're very grateful for that. The only thing I would say that let it down at the end was when were handed the keys to our new home, we were asked to fill in a survey there and then by the Sales Dir. Having taken 2 trains and a car journey to get to the office with children waiting in the car it didn't feel appropriate and I think the team should consider what it feels like from the client side.

MC · 18 March 2023

★★★★★ 5/5

Trustpilot

Exceptional service from Andrzej at Dexters

I’ve had a great experience with Dexters, specifically with my property manager, Andrzej Szczepaniak. The responsiveness is honestly on another level, he always picks up the phone immediately and I’ve never waited more than a day for an email reply.

Stefan · 18 March 2026

★★★★★ 5/5

Trustpilot

Joanne Witter is a superstar

Joanne Witter is a superstar, I had a problem and within a few hours it was sorted. (Management west 3)

Lisa · 26 January 2024

★★★★★ 5/5

Trustpilot

Natasha is excellent

Natasha is excellent. Very responsive and truly invested in making your experience as a landlord as easy and stress-free as possible. Would highly recommend.

HKMA · 25 October 2023

★★★★★ 4/5

Trustpilot

Very good service

Danilo has been very helpful and fast to respond to any questions or issues. The property is well maintained and checked. Very good service.

Tom · 24 October 2023

★★★★★ 5/5

Trustpilot

Great people to entrust your house when you are moving abroad

Perfectly managing our property for us while we are abroad for several year. Everything is dealt with swiftly and transparently. Natasha Bedenik is great!

Laurent · 23 October 2023

★★★★★ 5/5

Trustpilot

Thanks for your help Kieran!

We had been struggling for almost a year with our previous property manager who was unable to help us fix a complex plumbing issue in our flat. We were passed onto Kieran as our new property manager who helped us get the appropriate contractors to fix the issue within a few weeks. We really appreciated how communicative he was, keeping us updated on the progress and was able to fix our problem!

Emily · 17 October 2023

★★★★★ 1/5

Trustpilot

Illegally withholding a deposit

Illegally withholding a depositI have left my flat 1 month ago and Dexters were contractually supposed to send my deposit back within 10 business days but they are simply refusing to do so. Every time I contact them I have to wait a few days in order to get a response which always dismisses my request and they say they need to confirm things that are already confirmed. My landlord has already confirmed the deposit can be returned in full but they still refuse to give it back to me. They have asked to deduct fees twice for things that are not receivable. From next week I will have to involve my attorney since dexters are clearly abusing their power and are in full breach of the contract that has been signed by all parties. They have of course been reported for their action.

Kevin · 1 March 2023

★★★★★ 1/5

Trustpilot

Waste of resources

For several years, Dexters have bulk mailed solicitations that they will purchase or act as agents to let properties in my area. Each year I contact their Chamberlayne Road office, explaining that the entire block of flats is owned by one person, and that they should contact that one person. Information easily obtained by public records. Obviously, this information is ignored as the solicitations continue. This is an annoying waste of resources.

Kathy · 16 October 2023

★★★★★ 1/5

Trustpilot

I could give a zero star review if…

I could give a zero star review if allowed. The worst experience I have ever had. Imposing unjustified costs to tenants due to not taking the responsibility of their mistakes, for being completely disorganised, totally unprofessional and in complete dissarrangenent. The contract we signed was wrong in terms of dates, putting me in trouble without any reason, they cut the deposit amount based on false information, not based on contracts and inventory and trying to avoid all responsibilities, claiming that is not their fault. This is insane. Unprofessional and crooks!

Maria · 1 March 2023

★★★★★ 5/5

Trustpilot

Many thanks to Petros Giorganios for…

Many thanks to Petros Giorganios for his excellent support service!

Ms · 30 July 2024

★★★★★ 1/5

Trustpilot

Waste of time

So many of the properties I've called Dexters about have already been sold, are under offer etc. To the point where it just seems like a waste of time to call about their listings. Property hunting is already time consuming enough. I complained to a Dexter agent about this and he said it keeps Dexter's housing stock looking high. Yeah right, good for Dexters, lousy for customers.

Deborah · 7 February 2024

★★★★★ 1/5

Trustpilot

Utter incompetence, no shame, shocking lies in written correspondence

Edit: Below reply from Dexters perfectly illustrates everything I state below as I have already emailed that very exact email address and they confirmed receiving my formal complaint but here of course say that they cannot locate me. Classic Dexters.Original review:For 4 years renting through Dexters and despite multiple poor experiences over the years where things are mixed up, forgotten, incorrectly submitted, referred etc, by far the most despicable act was recent when they lied to me in written email correspondence, claiming to be negotiating on behalf of my landlord for a 31% increase in rent. Turned out my landlord never asked for this and never instructed them to do this or wanted any such increase. So I guess they were counting on us not talking to eachother hoping that I would decline the increase move out and they get fees to get someone new. Separate to this at least 10 other cases where all branches of dexters from maintenance to admin have failed to follow the simplest and clearest of instructions which cost time and money of both me as tenant as well as the landlord.

Senad · 27 February 2023

★★★★★ 5/5

Trustpilot

Thank you Donalina

I want to say thank you Donalina Gargrupe, the Property Manager. She is very helpful and always responsive. She is doing an outstanding job.

K.C · 10 October 2023

★★★★★ 1/5

Trustpilot

Extremely careless property management.

Before renting the house, we were told that professional cleaning would be done, but when we entered, there was no trace of cleaning. We cleaned it ourselves, this part can be ignored. But within 2 or 3 weeks after entering the house, one of the windows was broken, several times the repairman came and only found a solution to close the glass with screws. Screwing the window causes excessive heat loss and noise pollution in the house. The house has a lot of shortcomings and nonsense problems. Every time I contact Dexter property management, they say we will call you today and never call. At the moment, there is an active dampness in the house, probably a pipe broke inside the walls. But I don't care, as a result, this house is not mine and these things reduce the value of the house, which is the problem of the landlord. If he wants to leave his house in disrepair, that's his decision. However, they were a bad experience for me that I will never work with Dexter again. As a tenant who pays the rent regularly and keeps the house clean, I do not deserve this disrespect.

Elif · 29 December 2024

★★★★★ 5/5

Trustpilot

Donalina has great customer service skills

Donalina is very helpful, her customer service is great and trustable.

Ana · 3 July 2024

★★★★★ 5/5

Trustpilot

Donna is really professional and able…

Donna is really professional and able to understand our needs as tenants. Quickly replies to emails and always does her best to help.

Alexandra · 26 October 2023

★★★★★ 5/5

Trustpilot

Myra is an outstanding agent

Myra is an outstanding property manager, who responds well to all issues including maintenance, renewal of letting contracts and new tenants. Highly recommended.

James · 25 October 2023

★★★★★ 5/5

Trustpilot

Surprisingly decent for renters

Zelda Carr has been very helpful at Dexters, as has Mohammed Amin and various others. They respond quickly to problems and are trustworthy.

Sam · 25 October 2023

★★★★★ 1/5

Trustpilot

Harassed and threatened by this company. Do not use!

The police are currently investigating my landlord for threatening behaviour and harassment. I have never dealt with or spoken with Dexters company before, yet they emailed me twice, claiming we'd conversed and agreed on a tenancy termination date. This is libellous, we have never spoken in this capacity! They have even issued an invalid eviction notice. I fully intend to add them to the original police report against my landlord and his agent and report them to Property Ombudsman. Trading Standards next!Do not use them!

Michelle · 8 February 2023

★★★★★ 5/5

Trustpilot

Very friendly and quick

Very friendly and quick estate agents. especially Natasha Bedenik. Always available by email and phone. I would recommend them above other estate agents.

GL · 25 October 2023