Dexters Shepherds Bush reviews in Hammersmith and Fulham

★★★★★ 1/5

Trustpilot

Terrible

Terrible. The team are not to be trusted. They rent out privately before properties are online and require you to decide on viewing/offering via their verbal description by phone. Avoid.

In · 14 March 2024

★★★★★ 5/5

Trustpilot

Great Experience!

We are so happy we just got our flat!! Daniel Scott from the City branch was just the best so helpful and so on it at all times. He got us that flat! Very happy with our experience :)

Cecilia · 17 August 2023

★★★★★ 5/5

Google

Great experience with Kevon, helpful and friendly.

许天娇 · 11 February 2026

★★★★★ 5/5

Trustpilot

Big thanks to Nina

Very grateful to Nina for helping me secure my property. It was a tough process with a few issues but she was a great communicator and found ways to workaround the setbacks. Big thank you!

Amy · 15 November 2023

★★★★★ 5/5

Trustpilot

Keep it up Dexters

Great experience so far with Dexters. Timely responses with issues/advice. Excellent and efficient customer service by Olivier, Senior Property Manager. Director, Mary Ann found to be very professional, helpful and understanding. Keep it up Dexters!Thank you

Yve · 20 October 2023

★★★★★ 5/5

Trustpilot

Dexters Tenancy Renewals

I am a landlord who has been liaising with Rebecca at Dexters Admin regarding Tenancy Renewals and she is a total professional at her job. Faultless!

Sareen · 21 May 2024

★★★★★ 5/5

Google

I rented a property with Lara here as a student, and she was amazing! She made our rental process smooth, easy, convenient and amazing. Thank you so much Dexters and Lara!

Ethan · 17 June 2025

★★★★★ 5/5

Google

The entire team at Dexters has been incredibly professional in helping me to secure my flat, and Jemuel has always been very attentive, responsive and helpful throughout the process. I had a great experience overall!

Agnese · 13 November 2023

★★★★★ 5/5

Trustpilot

Attentive staff members

Attentive staff members, accommodating to our work schedules, supportive in seeing problems are dealt with swiftly and accordingly, very prompt responses to emails and phone calls

Jack · 20 May 2024

★★★★★ 5/5

Trustpilot

Thanks Graziana!

First time we’re with Dexters and all the credits go to Graziana who’s so knowledgable and experienced, professional and yet friendly. She’s helped us with some valuable maintenance advice that saved us money and time!

Stefania · 8 November 2023

★★★★★ 1/5

Trustpilot

Had to call them 10 times and still was…

Had to call them 10 times and still was unable to get information on the contract extension. They hang up the phone with all sorts of excuses. They were absolutely unprofessional when I moved in, asking for rent payment 1 year in advance. Worst agency I ever had to deal with. Never again.

Mike · 18 February 2022

★★★★★ 5/5

Trustpilot

Great communication

Our landlord was not willing to release the deposit and Bailey helped us by handling all the communication with him and managed to get our full deposit back and was very responsive to all our questions.

Quentin · 12 October 2023

★★★★★ 5/5

Trustpilot

Great support from Graziana

We had great support during our tenancy from Graziana Doronzo. She has been always very helpful and always went the extra mile to help and get the stuff sorted for us. Thank you, Graziana!

Lucia · 27 November 2023

★★★★★ 5/5

Trustpilot

Elle and Elli @ Dexters were amazing to…

Elle and Elli @ Dexters were amazing to work with!Dexters were slightly more expensive than other agents we spoke to, but well worth it. They kept us in the loop throughout the process, and helped close everything off as quickly as possible. Would want to go with them again next time

Emma · 20 May 2022

★★★★★ 4/5

Trustpilot

Water Pressure resolved

Olivier really took it upon himself to take ownership of the situation with our ongoing water pressure issue and owned it, ensuring it was carried through to completion!

Paul · 2 April 2024

★★★★★ 5/5

Trustpilot

Good end-to-end experience

Really good experience with Dexters as the lettings agent (and us the tenants). When we've had small issues and requests, Donalina's always been helpful, checks in on progress and ensures we see a positive outcome. Overall, I'd recommend Dexters to any tenants looking to move.

Sandy · 12 January 2023

★★★★★ 1/5

Trustpilot

This was the worst experience I have…

This was the worst experience I have ever had. No help for the renter. I thought maybe their only focus was for the property client but I have heard from their experience it has been just as bad.I would never use them again. Appalling.

Victoria · 10 February 2023

★★★★★ 4/5

Trustpilot

Friendly and polite service

Friendly and polite service from our building manager and their colleagues. The contractors that get sent out can be hit or miss but the Dexter team is great.

Alfie · 28 March 2024

★★★★★ 1/5

Trustpilot

I am very tired of seeing outdated ads…

I am very tired of seeing outdated ads on Dexters website. I am looking for a place to rent at the moment, called one of the offices. They said the flat is gone in December! Come on guys we’re in March. They weren’t willing give recommendations for the other flats. Quite disappointed!

Sophie · 6 March 2022

★★★★★ 5/5

Google

Had a very good experience with letting agent Harrison Trocard in getting started with my new flat. He was quick to sort out paperwork, very responsive in his communication, kind and empathetic. Many thanks.

Vasilina · 13 November 2023

★★★★★ 5/5

Trustpilot

Yasmin

Yasmin, was very friendly from the first day she met me personally at the agency, she is accompanying me and helping me to find a new home to live! very attentive and always answering my questions quickly. grade 10!

Morgana · 3 July 2023

★★★★★ 5/5

Trustpilot

Thanks for continues support.

Jimmy over the last 5 years have provided great customer service,He is very helpful in answering all the questions as well as helping in finding good tenant and follow up the matters until it is settled.Keep up the good work and hope to get continues support and service from you in future.

Nareshkumat · 18 February 2022

★★★★★ 5/5

Trustpilot

Pam Simmons at Dexters

I deal with Pam Simmons and , since she has been on my case, the service from Dexters has been first class. Always responsive, helpful & friendly. No queries left unanswered . Highly recommended

David · 6 November 2023

★★★★★ 5/5

Trustpilot

Great support

We had a heating system issue at our flat and Jada Palmer provided such a supportive and helpful service. She organised the plumber's visit, the problem is set out now, thanks to her efforts.

Hasmik · 6 November 2023