Trusted Agent profile · Hammersmith and Fulham

Dexters Hammersmith reviews in Hammersmith and Fulham

4.4

★★★★★ Great

2,387 reviews across 2 platforms

164 King Street, Hammersmith, London, W6 0QU, Hammersmith and Fulham, W6 0QU

Dexters's office in Hammersmith and Fulham, at 164 King Street, is rated 4.4 out of 5 across 2,387 reviews on two platforms, including 339 Google reviews rated 4.9.

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4.9 / 5

339

Reviews on Google

This office

Trustpilot logo

2,048

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.

5/5

Google

Carla and Charlotte along with Alice and Hanna have provided the most professional and helpful service during a very lengthy sales process in difficult circumstances. Always courteous and responsive, it's a shame not all estate agents are like them (and I've met quite a few over the years). It has been an absolute pleasure working with them.PositiveResponsiveness, Professionalism

Peter · 25 October 2021

Agent replied · 24 October 2024

Dear Peter. We are delighted that you took the time to leave such a fantastic review which the Hammersmith team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team

4/5

Trustpilot

Smooth process for signing contracts…

Smooth process for signing contracts etc. Louisa was helpful and responsive.

Ollie · 22 August 2021

Agent replied · 23 October 2024

Dear Ollie, Thank you for your kind comments regarding the team and your 4* review. We really appreciate you taking the time to leave a review and wish you all the best. Kind regards Asma Chughtai Customer Relations Team

1/5

Trustpilot

Scammers

Scammers. They will hire your services and will not pay reasoning that their client is at overseas and transferred the payment which is not true

James · 25 July 2024

Agent replied · 23 October 2024

Dear James, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team

5/5

Google

Very impressed with the service provided by Dexter's (Christian and Daniella in particular) when finding a place to rent. It's been a smooth process from start to finish, to ensure that we feel comfortable in our new home.

James · 25 October 2023

Agent replied · 24 October 2024

Dear James, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Good service

I am very happy with the service from Dexters.Hannah Walker showed me around a property and was professional and informative about the property. Although I did not go ahead Hannah has kept me updated re other properties she think I may like.It is a pleasure to deal with her, she makes you feel at ease with her smile.

Christina · 17 September 2021

Agent replied · 23 October 2024

Dear Christina, It’s great to hear that you have had a brilliant experience with our St Margaret's office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards Asma Chughtai Customer Relations Team

5/5

Google

Hannah Thelwell in Hammersmith Dexter’s looked after our recent purchase - I was very impressed by how much dedication Hannah gave the sale and during difficult conditions this year when nothing has been simple. We were struggling with banks, mortgage brokers and even our own solicitor, but Hannah helped and was both proactive and pragmatic throughout. We were really impressed.PositiveResponsiveness, Quality, Professionalism

Chris · 25 October 2020

Agent replied · 24 October 2024

Dear Chris, Thank you for taking the time in providing such lovely comments about Hannah in our Hammersmith office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team

5/5

Trustpilot

Monika Piszczyk

I would like to express my gratitude towards the efforts which Monika Piszczyk, has done for handling of our resident urgent maintenance and services. She has acted promptly, professionally and friendly.Many thanks

HP · 29 February 2024

Agent replied · 23 October 2024

Dear HP, Thank you for taking the time to leave a lovely review regarding Monika. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Good service

Petros at Dexters is a good communicator who responds pormptly and it has been easy working with him and the Dexters team.

Nathaniel · 29 August 2024

Agent replied · 23 October 2024

Dear Nathaniel, Thank you for leaving a wonderful 5* review. Kind regards, Asma, Customer Relations Team

1/5

Trustpilot

Worst agency ever

Worst agency ever. I've been with KFH for years and they were just amazing. Dexters Property Manager team just cares about the landlord. If you have an issue you have to call them many times, and IF it gets sorted, it takes a long time. (it took 3 weeks to fix my washing machine the 1st time, 2 weeks the second time and so many other issues just IGNORED). When you call them, each person you talk to tells you something different. They always say they are going to call you back to give you an update and they never do. They just IGNORE you. This is so disappointing and just unprofessional. I'm looking forward the end of my contract and never going to use this agency again.

Margherita · 20 December 2022

5/5

Trustpilot

Yasmin has kept us up to date with all…

Yasmin has kept us up to date with all listings relevant which has been better than any agent we've interacted with during this process. She's been on time for all viewings, very responsive on all queries and really enjoyable to work with.

Carolyn · 28 June 2023

Agent replied · 23 October 2024

Dear Carolyn, Yasmin will be so pleased to read your kind comments. Thank you for taking the time to leave a wonderful 5 star review. Kind Regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Happy with Dexters

I have been a Dexters' landlord for eight years and have no complaints. My current Property Manager, Tia Blackmore-Saunders, has been particularly helpful. When making recommendations for repairs or renewals she is always ready to explain and discuss them with me and, once agreed, keeps track to make sure they are satisfactorily completed.

Belinda · 25 May 2022

Agent replied · 23 October 2024

Dear Belinda, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Renting out for my parents with Dexters…

Renting out for my parents with Dexters more than 1 year. Great work from Dexters North Property Management Team. Our current contact person, Petros Giorganios, is always friendly and solves any issue quickly and efficiently. Appreciate this.

ILLIA · 3 November 2023

Agent replied · 23 October 2024

Dear Illia, Thank you for taking the time to leave a lovely review regarding Petros. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Dexters North Property Management review

Dexters assumed management responsibility for our properties in Primrose Hill in 2022 and we are extremely happy with their support. A special mention for Rachel McConnell of Dexters North Property Management, and Tom Bussman of Design and Refurbishment.

Warwick · 9 October 2023

Agent replied · 23 October 2024

Dear Warwick, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Connor has always been available to us…

Connor has always been available to us for any queries. His professionalism and good attitude to work is exemplary and should be praised for his continuous commitment to Dexters.I cannot fault Connor even if I wanted to 🙏🏼🙏🏼

Hajer · 9 October 2023

Agent replied · 23 October 2024

Dear Hajer, We really appreciate you taking the time to leave such lovely comments about Connor. They will be so pleased to read your 5 star review. Please do not hesitate to contact the team in the future. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Trustpilot

Completely Incompetent

Could not organise a Gas Safety Inspection properly. Had to do it myself. Can’t even imagine what environmental disaster there will be if they are commissioned more complex task like organising a **** in a brewery…

Alex · 18 November 2023

Agent replied · 23 October 2024

Dear Alex, I am concerned to read your comments and have passed them to the Director of our Tenancy Management. I am sorry your experience with us has not been as we would have expected and we will be in touch with you to discuss further. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Great help from Neil Plit!

Very happy with the assistance I received from Neil Plit! He responded very quickly, was very understanding and helpful. Great communication as well.Thank you!

Addie · 17 July 2024

Agent replied · 23 October 2024

Dear Addie, Thank you for taking the time to leave a wonderful 5* review. Neill will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Great service as always

I have worked alongside Dexters for over 2 years now and always get great service and communication from the PM team, especially team 3 from the City and East office who always go above and beyond

Systems · 14 November 2023

Agent replied · 23 October 2024

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Recently my business partner and I sold our buy to let property in Hammersmith. We used Dexters and they were amazing!!! Very professional team James and Carla and they were on top of getting it sold for us. We are so pleased with their efforts and recommend anyone to use their expertise in helping you sell your property. Thanks Dexters!!! You are no 1

Bina · 26 October 2019

Agent replied · 24 October 2024

Dear Bira, We are really pleased to read your positive review regarding the service from our Hammersmith Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Trustpilot

Thank you Petros!

I’ve lived in a property managed by Petros for a year now and he’s brilliant! He’s always on hand to solve any issues quickly and with minimal fuss.

Siobhan · 29 April 2024

Agent replied · 23 October 2024

Dear Siobhan, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Dexters North and Petros Review

Dexters North Property Management Team and Petros in particular do a great job in helping out whenever there is an issue. They are responsive and empathetic to anything that may come up. Overall, a great experience.

Daniel · 10 November 2023

Agent replied · 23 October 2024

Dear Daniel, Thank you for taking the time to leave a wonderful 5* Google review. Petros will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Excellent customer service drom Donalina

I have had the pleasure of experiencing for the past year excellent customer service and communication from Donalina. She has been attentive, helpful, and went above and beyond to assist and respond to all my queries.

Laura · 8 November 2023

Agent replied · 23 October 2024

Dear Laura, Thank you for taking the time to leave a wonderful 5* Google review. Donalina will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Trustpilot

Terrible

Terrible. The team are not to be trusted. They rent out privately before properties are online and require you to decide on viewing/offering via their verbal description by phone. Avoid.

In · 14 March 2024

Agent replied · 23 October 2024

Dear In Absentia, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Great Experience!

We are so happy we just got our flat!! Daniel Scott from the City branch was just the best so helpful and so on it at all times. He got us that flat! Very happy with our experience :)

Cecilia · 17 August 2023

Agent replied · 23 October 2024

Dear Cecilia, Thank you for your kind comments regarding the team. We really appreciate you taking the time to leave a 5* review and wish you all the best in your new flat. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Big thanks to Nina

Very grateful to Nina for helping me secure my property. It was a tough process with a few issues but she was a great communicator and found ways to workaround the setbacks. Big thank you!

Amy · 15 November 2023

Agent replied · 23 October 2024

Dear Amy, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

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