Trusted Agent profile · Hammersmith and Fulham

Dexters Hammersmith reviews in Hammersmith and Fulham

4.4

★★★★★ Great

2,393 reviews across 2 platforms

164 King Street, Hammersmith, London, W6 0QU, Hammersmith and Fulham, W6 0QU

Dexters's office in Hammersmith and Fulham, at 164 King Street, is rated 4.4 out of 5 across 2,393 reviews on two platforms, including 341 Google reviews rated 4.9.

Google logo

4.9 / 5

341

Reviews on Google

This office

Trustpilot logo

2,052

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.

5/5

Trustpilot

Excellent!

My husband and I have had a great experience working with Dexter’s and would highly recommend them! They helped us find our dream flat and made everything about living there incredibly easy. Bella, who is part of the tenancy management team, had been especially helpful. We’re now getting ready to move again and are grateful for their help and support.

Anna · 14 July 2023

Agent replied · 23 October 2024

Dear Anna, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Trustpilot

The worst property agent in existence

This is the worst property agent I have ever had the displeasure of dealing with. Even though I left their property in the best state possible this company has attempted to withhold my deposit and try to get their tenants to pay for redecoration costs despite all issues coming from fair wear and tear during a pandemic. If you value your hard earned money and want your value for money, Dexters is not it.

Jay · 24 January 2022

Agent replied · 23 October 2024

Dear Jay, We are sorry to read the contents of your review and understand that this matter is currently under review with TDS following the Landlord's instruction. Kind regards, Asma Chughtai Customer Relations Team

5/5

Trustpilot

Jessica has been really helpful and…

Jessica has been really helpful and very prompt in answering our queries.

John · 14 July 2023

Agent replied · 23 October 2024

Dear John, We really appreciate you taking the time to leave such lovely comments about Jessica. They will be so pleased to read your 5 star review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Great service all around

Great service all around. special thanks to Indre.

Zlatan · 25 October 2023

Agent replied · 23 October 2024

Dear Zlatan, Thank you for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Very helpful staff!

Many thanks to Jaden for helping me with my property search, very kind and well mannered, I do hope to work with you again in the future.

Hamza · 12 November 2021

Agent replied · 23 October 2024

Dear Hamza, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards Asma Chughtai Customer Relations Team

5/5

Google

I have been actively involved with Dexters Hammersmith for the past nine months. My main contacts were initially Carla and subsequently Charlotte. Other Google reviews on this site, including that of Ms Natalya Kantovich whose apartment I purchased, talk about their staff's high professionalism, extremely efficient, friendly and responsive service. I totally agree with all of those comments. However, what made the real difference was that my wife and I were made to feel very special and valued customers. Other agents we dealt with during this period often didn't come close to attaining the first set of comments and none of them even attempted to make us feel valued and special. During the last three months Charlotte and I traded 222 emails and we met several times. I was particularly impressed with her non stop energy, self motivation and excellent communication skills. Nothing was ever a trouble to her and she was constantly pressing everyone involved, including me, to help complete the purchase. It was a great pleasure for us to deal with Dexters Hammersmith and we have no hesitation is giving the team our highest recommendations. We wish them every success in the future. We will miss them.PositiveResponsiveness, Quality, Professionalism

Trevor · 25 October 2020

Agent replied · 24 October 2024

Dear Trevor, We are delighted to read your lovely comments in relation to our Hammersmith office and in particular Charlotte and Carla. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. I will make sure to pass your comments on to the team. Many thanks again. Kind Regards Evie Fisher Customer Relations Team

2/5

Trustpilot

On the whole not good

Pros: Senior lettings people know what they're doing and really helped us out with a couple of tricky interactions withe the council.

Olle · 19 March 2026

5/5

Trustpilot

Dexters has been extremely helpful…

Dexters has been extremely helpful throughout my tenancy, specially anouska who has been extremely responsive and prompt with getting any issues sorted

Rumaysa · 18 March 2026

5/5

Trustpilot

Great flat and great support

Rented a flat with Dexters for 5 years and they were generally very fast and helpful with resolving all issues we faced.

Andrea · 16 March 2026

5/5

Trustpilot

Property Management

I don't normally write reviews, but I have a new property manager, Joanne. I'm very pleased with her management of my property. She is very professional and takes personal ownership with matters as they arise. More importantly, she is excellent with my tenants and supportive to me providing pragmatic advice and cost effective solutions.

Anonymous · 22 November 2023

Agent replied · 23 October 2024

It’s great to hear that you have had a brilliant experience with our Property Management Team. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Since Natasha took over

Since Natasha took over, we've never had to wait too long for any issues to be fixed/solved, at the very least, she lets us know what's going on and when we can expect some movement. She has managed the renovation of our kitchen and our contract renewals with minimum fuss. Her communication is great._

Lanre · 21 November 2023

Agent replied · 23 October 2024

Dear Lanre, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do not hesitate to contact us. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Fantastic experience with Jadasa

I want to write to say how incredibly satisfied I’ve been with the lovely Jadasa who manages our rental property. Any problem that we’ve had so far with the property was treated well within 24 hours, with super competent technicians being sent in. Jadasa makes us feel listened to and valued, and this is priceless!

Laure · 27 October 2023

Agent replied · 23 October 2024

Dear Laure, Thank you for taking the time to leave a lovely review regarding Jadasa. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Great service from Jada

After some back and forth with my previous landlord, the property manager Jada Palmer entirely sorted the issue, she liaised with the landlord after the difficulty I was having. She was quick, efficient and had great all round service, can’t thank her enough for the attentiveness she showed to get this issue resolved.

Nn · 13 December 2023

Agent replied · 23 October 2024

Dear Nn, Thank you for taking the time to leave a lovely review regarding Jada. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Cass and his team are exceptional

Cass and his team are exceptional! They go above and beyond for their clients! Very flexible to answer your questions at any time through email or WhatsApp

Ali · 16 September 2021

Agent replied · 23 October 2024

Dear Ali, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Asma Chughtai Customer Relations Team

5/5

Trustpilot

Sagar P gives 5 stars service

Sagar P. Is on the maintenance team of Dexters. When we had a problem with the boiler he not only was reassuring, and emphatic, he was quick to fix the issue whilst providing great customer service! He was a star and took great care of us! Since we moved to the property Dexters manage, it has been an incredible experience!

Carolina · 6 June 2023

Agent replied · 23 October 2024

Dear Carolina, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and Sagar will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

5 star service

Great service from Rob C and Dexters Lettings Management team. They have managed my property for 5 years and it’s very reassuring to know that everything is efficiently handled. Importantly for me, they are totally supportive should there be any problems. They appear to be happy to take all the stress from my shoulders!

DIANE · 9 November 2023

Agent replied · 23 October 2024

Dear Diane, Thank you for taking the time to leave a wonderful 5* Google review. Rob will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

USE DEXTERS!

Dexters have been incredibly professional and helpful throughout our selling experience. Simon and Tom through to Megan and Verity with Billy and Conor also chipping in their help. They priced our house and made sure they delivered that price and ensured interest was maintained to make sure buyers were interested in these turbulent times. A pleasure to deal.

Sally · 27 July 2023

Agent replied · 23 October 2024

Dear Sally, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Jessica is very helpful and always…

Jessica is very helpful and always reponsive

Candas · 9 October 2023

Agent replied · 23 October 2024

Dear Candas, Thank you for taking the time to leave a lovely review regarding Jessica. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Efficient and Helpful service

George Caldera represented the sale of our property and was very helpful, informative, and efficient throughout the whole process. You could always get hold of him on the phone and if he wasn't available, he always called back. Dexters were very professional and I would recommen their services.

Mrs · 14 March 2024

Agent replied · 23 October 2024

Dear Mrs Raynor, Thank you for taking the time to leave a lovely review regarding George. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Donalina and Ellis

Donalina and Ellis in the property management and maintenance teams have been looking after us since we moved in and have been really responsive in resolving all of our snagging issues. It makes me feel confident that I will be looked after should anything go wrong with the house in the future. Thanks team!

Gareth · 1 November 2023

Agent replied · 23 October 2024

Dear Gareth, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Sarah G, Dexters

Dexters has been managing my property for over a year now and there have been some issues with the tenants during this period. However, Dexters have dealt with each one brilliantly.

Carl · 19 December 2025

5/5

Trustpilot

Dexters have managed 2 properties for…

Dexters have managed 2 properties for us for over 10 years and we have nothing but praise for the service. Their individual managers have all proved to be helpful and professional and we are pleased to recommend them highly.

CM · 23 August 2024

Agent replied · 23 October 2024

Dear CM, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team

5/5

Google

Myles and Avni did a great job. It wasn't the easiest purchase I've ever had. However, they acted diligently and professionally to ensure the deal went through in a timely manner. Recommended.

Ben · 5 December 2024

Agent replied · 9 December 2024

Dear Ben, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

Proactive, considerate, reliable

Igor · 8 November 2025

Agent replied · 22 November 2025

Dear Igor, Thank you for leaving a Google review for our Dexters Hammersmith office. Kind regards, Asma

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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