Dexters Hammersmith reviews in Hammersmith and Fulham

★★★★★ 5/5

Trustpilot

Excellent service.

I had a minor problem with my fridge and a major one with a blocked drain. I phoned Dexters and Donalina Gargrupe handled both problems for me quickly and effectively and with a friendly, polite manner.She kept me informed (the problems ranged over a week due to a miscommunication with a maintenance company) and was quick to chase up the company involved. A very impressive performance!

Sharon · 6 June 2023

★★★★★ 1/5

Trustpilot

Would not recommend at all

Would not recommend at all! Typical agency, rude and better than anyone else. Got a rent reduction 3 months ago and they keep saying they are dealing with it and refunding the over payment. They didn’t and now blaming us! Direct debits bounced due to this and they think it has nothing to do with them. If this was the other way round and me not paying it would be a totally different story. I’m lucky I’m in a position to move money around but that is only the last few years.. back when I started renting I would be in trouble! Dexters think they are above anyone else and other peoples circumstances. They could not care less! I ask everyone not to use or move away from this company. Let’s think about how people starting out would be suffering right now.

Mark · 5 November 2021

★★★★★ 1/5

Trustpilot

bad experience throughout stay

I have moved out for one month but they still did not refund my deposit even if I have chased for 5 times!The response on repairment and maintainence request was super slow during my stay. It took 5 months for them to fix the blinds! I could not turn on lights during evenings because there was no blinds!And they arrange views with very short notice before my moving out date. Very bad experience. PLS give my deposit back ASAP when you read this comment, Dexters!

Maggie麦基 · 5 November 2021

★★★★★ 1/5

Trustpilot

Spammers

Spammers. Went in there to look at flats, they took all my info, never helped me find a flat, but they do keep on spamming me (weekly emails) with random flats. I tried unsubscribing, didn't work cause their address is not valid. This is against GDPR by the way.

Mary · 23 June 2024

★★★★★ 5/5

Trustpilot

Efficient, Professional & Helpful

Since Jamie has been responsible for managing our property, we have found him to be honest, efficient and reliable. He is always professional and helpful and always communicates well.

Marco · 11 April 2022

★★★★★ 5/5

Google

We are very lucky to use the services of Dexters Hammersmith to let out our flat. At the time when the letting market was described as "sluggish" and we were advised by three other agents to reduce the asking rent to stimulate some interest Dexters managed to find us suitable tenants who were not only prepared to accept our asking rent but also to move in as soon as the previous tenants move out without a period of interruption. We were particularly impressed by the Branch Manager Christian who managed the transfer of tenancy efficiently, professionally and always in good time. He is also a super-communicator. We have no hesitation in recommending this agent for letting your property.PositiveResponsiveness, Professionalism

NADIA · 25 October 2021

★★★★★ 5/5

Google

Manny from the Dexters Hammersmith office was amazing - one of the best - if not THE best experience I have had to date with an agent. She was kind, very responsive and really took her time showing me around and giving me ideas on how to make the property work for my sister and I. Unfortunately, the landlord took a few days to decide and we were in a rush so once they came back with a yes we had already found another property in Fulham. But it was such a great experience with Manny that I had to post this review. Thank you so much for all your help! :)PositiveResponsiveness, Quality, Professionalism, Value

Fatima · 25 October 2021

★★★★★ 1/5

Trustpilot

OAKLANDS RISE NW10 6FJ---NO HEATING AND…

OAKLANDS RISE NW10 6FJ---NO HEATING AND NO HOT WATER AGAIN IN ALL NOTTING HILL GENESIS BUILDINGS IN WINTER !!! LAST TIME I HAD 4 DAYS NO HOT WATER AND NO HEATING AND I NEARLY DIED!!!! THIS IS CRIMINAL AND ONLY POSSIBLE IN THE UK! IN EVERY OTHER COUNTRY THIS COMPANY WOULD BE PROSECUTED!!! THERE IS A MOTHER WITH A BABY IN MY HOUSE. ALL TENANTS: STOP PAYING RENT AND MOVE OUT OR FILE CLASS ACTION IN COURT !!!

Reni · 14 February 2022

★★★★★ 5/5

Trustpilot

I have been dealing with Zak Mcnicholas…

I have been dealing with Zak Mcnicholas and have to say is professionalism and knowledge is breath of fresh air. Excellent interpersonal skills and and joy to deal with. Thanks Zak.

Demetris · 20 December 2021

★★★★★ 5/5

Trustpilot

Jessica was highly efficient and…

Jessica was highly efficient and successfully dealt with a renewal for me. Thank you very much

G · 14 July 2023

★★★★★ 5/5

Trustpilot

Joanne

Joanne was phenomenal. Regular follow ups and had a solution oriented approach!

Umar · 26 October 2023

★★★★★ 5/5

Trustpilot

Dexters....The experience

Dexters Wimbeldon ....i inherited this lettings from its many predessors over the last 25 years and have to sa for someone who hates change i have always been happy and made to feel like an individual but within a team.They have always worked tirelessly for my company and through good times and bad in our economy i have never once experienced a void period in any of my properties .Now under the reins of Mr Wiltshire and Ms Alward and their team i , through their combined experience and real interest in their profession , i am again happy with to continue and enjoy "The Dexter's Experience"kind regards frank o Donoghue

Frank · 25 September 2021

★★★★★ 1/5

Trustpilot

They are positively awful!

They are positively awful!! Tried to contact, sent emails and messages, then when it came to now we want to terminate as you haven’t done your job.. the apologies come and blame is distributed far and wide! The tenants have rights too!! The rental tribunal is the next stop!! Don’t use them!

Esmê · 15 April 2024

★★★★★ 5/5

Trustpilot

Great team

Very happy with management service from Dexters, especially Kiera. Thank you!

J.E.S · 15 November 2023

★★★★★ 5/5

Trustpilot

Friendly and efficient Agents

Friendly and efficient Agents. Easily contactable. Alistair was extremely helpful with progressing the transaction.

Holley · 1 September 2023

★★★★★ 5/5

Trustpilot

Dexters Cricklewood - Brilliant!

Having had a long and difficult search for a flat, I found the perfect one with Dexters Cricklewood. After attending the viewing with Ade through to the securing of the flat, he has been incredibly efficient, patient, happy to answer my many questions and made the process smooth, stress free and fast. I cannot recommend the team at Dexters Cricklewood highly enough.

H · 1 September 2023

★★★★★ 5/5

Trustpilot

Samara at Dexter…

I am currently in the process of purchasing a property with Dexter and my agent is Samara. I previously viewed some properties with another Dexter office and they were very unprofessional and I was hesitant at first to use Dexter again. However, my experience with Samara so far has been extremally good. She is very responsive and approachable with in-depth knowledge of the market and the area. I couldn't wish for a better agent especially as a first time buyer.

Agnieszka · 15 September 2021

★★★★★ 5/5

Trustpilot

Jack Morgan has been extremely…

Jack Morgan has been extremely professional in helping us feel at ease with people viewing our property and in finding a new home to rent…

Rachel · 7 September 2022

★★★★★ 1/5

Trustpilot

Horrible property & staff

Pretty sure all the reviews on here are fake. We had an awful time with Dexter’s with our rental property. The flat we lived in was not suitable for humans to live in (they’ve still kept this on the market and let it to some poor other tenants). The property was full of black mould, mice and the windows rotting away, one didn’t even close properly! Whenever we asked for help/repairs we were always greeted with an argumentative tenant support team who even suggest it’s our fault and to send the bill to us! To top it off, when I was under a redundancy process during Covid, I asked for some flexibility with pushing the rent day back by a couple of days (something I hadn’t asked for throughout the whole tenancy) and was shouted at and even threatened a bad reference if I didn’t pay on time. If you want to deal with an agency who has any compassion, these are not the ones for you. They’re only nice when you’re finding a property and resigning your contract!

Katie · 13 September 2021

★★★★★ 5/5

Trustpilot

Donalina Gargrupe was extremely helpful…

Donalina Gargrupe was extremely helpful in sorting a property management issue

Imane · 13 November 2023

★★★★★ 1/5

Trustpilot

Bad experience with the Earl’s Court Branch

I had a bad experience with the Earl’s Court branch as one of their tenants. During my 2 year contract with them I had no idea who my property manager was. They were constantly changing and never notified us of this change. This meant that whenever I had a query or complaint I would get passed around from person to person and it would take weeks to even get a response. For example, we had some tiles break off from the shower wall due to expanding pipes. We informed an agent of this because this was a safety hazard. However, it was never fixed. On several occasions when I called to make a simple enquiry the agents have been very rude and abrupt. They had no respect for us as tenants. When our contract was nearing its end and the property was going back on the market, agents would enter our property without a 24 hour notice and without our permission. This happened over 20 times. One day I even woke up to find one of the agents in my apartment, who had entered with his own set of keys and without telling us that he was coming. I asked the agents to stop entering without permission, however, they continued to do so. I have now found out that it is illegal for them to do this. I would not recommend renting with Dexter’s.

Meera · 8 September 2021

★★★★★ 5/5

Trustpilot

It is my trust agent

It is my trust agent. Cadi did an efficient job and good organization. Alex was patient and considerate to help me. It is always wise to engage with a big agent because of professionalism and accountability.

Hanwei · 19 October 2020

★★★★★ 5/5

Trustpilot

Mohammed Amin was great

Mohammed Amin was great. Very efficient and helpful

Vincent · 17 January 2024

★★★★★ 5/5

Trustpilot

I have only great things to say about…

I have only great things to say about my property manager Jamilah. She has been amazing since the first day, always responsive and incredibly efficient. Anytime anything has come up or any question I have had, has always been dealt with very swiftly and professionally.

Sara · 13 August 2024