Trusted Agent profile · Hammersmith and Fulham
★★★★★
2,393 reviews across 2 platforms
164 King Street, Hammersmith, London, W6 0QU, Hammersmith and Fulham, W6 0QU
Dexters's office in Hammersmith and Fulham, at 164 King Street, is rated 4.4 out of 5 across 2,393 reviews on two platforms, including 341 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Dexters Hammersmith hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hammersmith and Fulham.
Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
5/5
TrustpilotProperty Manager Indre is very…
Property Manager Indre is very responsive and helpful. She gave quick resolutions to maintenence issues I had raised.
Dear A Bhullar, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI sold my aunts house in January this…
I sold my aunts house in January this year after a long process and having lost a couple of buyers it was rather stressful.
5/5
TrustpilotExcellent service from Bailey Stratton!
Huge thanks to Bailey Strutton for always being very responsive and super helpful! Great communication and always professional.
Dear Alina, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotOverall great communication
Even we did not get ahead with our let property, communication was great, Jaden was very polite and offer me any information that I need also very helpful found it the property that I have ask for.
Dear Alexandra, thank you for your 5* review. We are pleased to see that you have had a great experience with Jaden and wish you all the best going forward. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotPrompt Response!
We have had a very good experience with Donalina Gargrupe from Dexters so far ! Thank you Donalina.
Dear Ricardo, Thank you for leaving a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat experience with Sophie Ling
A huge thank you to Sophie Ling for our property purchase - she was consistent and proactive in her responsiveness, guidance, and overall support across the full process. It was a pleasure working with her.
Dear Indrani, It’s great to hear that you have had a brilliant experience with Sophie. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotBailey is very positive and direct
Bailey is very positive and direct, she performing in a stressful environment ,so she has to play ball.
Dear NitinKumar Amin, Thank you for taking the time to leave a lovely review regarding Bailey. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotProperty Manager
Georgina has been very kind, supportive as well as understanding. Always ready to provide assistance and professional advice.
Dear Marasi, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotServices provided to us have been great
Services provided to us have been excellent and we couldn't be happier. Hannah, Alistair and Alex have been cooperative helping us at every turn making sure we were informed all the way. They've been professional and patient the whole time, simply couldn't ask for more
Dear Regina, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
1/5
TrustpilotBeware
Beware. This is one of the most disgusting, aggressive agencies out there. Avoid if possible as a buyer, they will use your offer to bid up the price and leave you with a surveyor fee for nothing. It's legal, but never seen it done quite so distastefully. Avoid like the plague if you can. AND DONT RENT THROUGH THEM, they'll try to lock you into a 24 or even 36 month contract with no breakclause by telling you that that's just how the market is now and it'sthe landlords not them! They are at least partly responsible for the state of the property and rental market in the UK - i.e. completely overpriced and unaffordable to most. A Disgusting way to behave, I know you need to make money but this is people's future homes!
I am concerned to read your comments and we are sorry to hear what you have experienced. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for you. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotLuca was extremely professional and…
Luca was extremely professional and helpful throughout the process. Good communicator and very informative. He understood what I was looking for and delivered multiple options. I look forward to working with Dexters in the future.
Dear Isabella, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI would highly recommend Zak McNicolas
I would highly recommend Zak McNicolas. He was akways knowledgable, on time and eager to help.Have already sent 2 friends his way!
Dear Gideon, We really appreciate you taking the time to leave such lovely comments about Zak. They will be so pleased to read your 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotAlistair was a pleasure to work with…
Alistair was a pleasure to work with and would highly recommend to anyone!
Dear M. Hughes, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotAwful letting agents just trying to pressure you for the landlord’s benefit
Had an awful time even just trying to enquire about properties to rent. The lettings agent just keeps trying to pressure me into shady sounding 2-3 year fixed term contracts without even a break clause!! Telling me that landlords use these as investment properties and like the extra security. As if that helps me/the tenant in the slightest! It’s all benefit to greedy landlords and all risk to the tenant. It’s incredibly suspicious that they’d want this long of a contract saying 1 year lets are “short term” now. A lot of people don’t even know where they’ll be in 2-3 years time, let alone if there’s any issues with the property or surroundings, or you need to move for work…it just makes me think they want to trap people in to a property with issues they won’t disclose. It’s standard to at least offer a break clause even for 1 year contracts, and for tenancies that long it’s common to offer some kind of reduction in rent in exchange for the landlord’s security of no dead periods… but they offer nothing other than “no price increases” on a ridiculously overpriced property anyway. I also doubt that they won’t try and propose an increase down the line regardless. I would love to live longer term in a property that I like, but I need to know that the place is right for me first. That’s why the majority offer 1 year lets with choices to renew.Never had this experience with any other landlord or letting agent, it’s just awful. They never give any details on their listings either and half of them are already off the market when you call anyway but not removed online. There’s clearly no care for the tenant if they’re tone deaf enough to advertise how much the landlord benefits but can’t give you a single valid benefit as a tenant. The main point of renting is the extra flexibility of not being tied down somewhere, so this wouldn’t appeal to the majority of people in the slightest. If you want that long of a contract you should advertise it as a retirement property.
Dear Nina, Thank you for your feedback, we are sorry to hear you have not pleased with your experience with Dexters. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI had a very pleasant experience with an agent named Daniel in Dexter’s Hammersmith. I was looking for a one bedroom, spacious and close to all amenities. He was informative to the tiniest detail and ticked all the boxes! I’m a happy lady, thank you Daniel
Dear Tinisha, Thank you for taking the time to write a review about the great service you received from our Hammersmith Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Mollie De-la-haye Customer Relations Team
5/5
TrustpilotRasel has been a wonderful help with…
Rasel has been a wonderful help with the process of renewal, it was handled professionally and smoothly therefore I highly recommend.
Dear Sofie, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotYou don’t know you have a bad agent
You don’t know you have a bad agent, until a good one takes over. Our flat was on the market for 3 years with another agency in tooting, a frustrating time with little info or plan shared. We were blown away by Alice, Gaz, Esta, Elliot, Margaux, and Michael. They were tenacious experts who brought new ideas and approach to the table… we sold within 6 weeks. I particularly want to highlight the support offered post-offer. Their sales support was exceptional.Thank you to the whole team!
Dear Ashton, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Tooting office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleIt has been a very positive experience dealing with Sian Allison from Dexters Sales in Hammersmith when we were buying our property. She has been extremely helpful, knowledgeable and has gone out of her way to speed things up for us whenever the process was slowing down for various external reasons. I would highly recommend Dexters because of the good experience we've had with Sian.
Dear Shubha, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotBest for rentals and property management
I have dealt with Dexters for years and have been mostly happy overall. To be honest, the quality of service always depends on the individual. Other than a couple of notable exceptions, nobody,does it better for rentals and property management.Buying, selling and renting out property (particularly the latter) are all extremely stressful activities and so it is important to have reliability, peace of mind, and trust. Lindsey BH on the property management team is second to none and we are so please to have her managing one of our properties: she manages to be super responsive, pre-emptive, efficient and caring , an all with professionalism and a smile.Definitely recommend Dexters overall for property management and rentals.
Dear David, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotJadasa Andjadiumi has been extremely…
Jadasa Andjadiumi has been extremely helpful and responsive getting all of our issues fixed. Thank you!
Dear Alexander, Thank you for taking the time to leave a lovely review regarding Jadasa. Kind regards, Asma Chughtai, Customer Relations Team
2/5
TrustpilotDexters don't care about your time
Dexters has a lot of great property listings on their website, zoopla and other places. I called in to check on a few and to my surprise, out of 6 listings 5 of them were off the market. They don't seem to bother to take out good properties, probably to get you to call them.Once I got on the phone, a very nice lady chatted with me about their available listings and send a comprehensive follow up email. Within an hour, I've booked a viewing for next day in the afternoon and I receive a confirmation email. I turn up to the property the next day and since there's no one around, I give them a call. After quite a bit of waiting time they end up telling me the property is off the market since the morning and they forgot to cancel my viewing. I've wasted a good hour on the tube and took time off work for this. But don't worry dear reader, I've got another hour of tube on the way back to write this review for you. Definitely not a serious letting agency in my opinion and won't be dealing with them in the future.
Dear Paul, we are disappointed to read your 2 star review. I have forwarded your comment to our Office Director to be review with the team. Please do not hesitate to contact us again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotQuick process / Got just what I was hoping for
Quick process / Got just what I was hoping forJoe Read and his staff at Dexters Broadway Market worked at incredible speed to get viewings organised and found me ideal tenants. This was my first experience letting my flat and Joe patiently explained every step of the process. I wouldn't hesitate to engage their services again in the future.
Dear Carl, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotI wish I could give them no stars
I wish I could give them no stars. Dexter's literally left us homeless. They showed us a wonderful flat, we were approved and paid eye-watering amounts of deposit to secure the letting. Once we had signed the agreement they called us the day before the move to tell us that actually, the landlord never signed the agreement. We had broken our lease that was due to end just 2 weeks after we moved into the new flat. The landlord would not extend, so we had less than 2 weeks to find a place to live and move. We lost significant sums to booked removal services and so much more. Dexters did almost nothing to help us. All they had to do is get the landlord to sign the agreement when they told us we were approved -- and they didn't. They took absolutely no accountability. Never ever trust them.
Dear Beth, I am disappointed to read your 1 star review. I understand the Director of the office has been in contact with you to discuss this matter. All feedback is very important to us and appreciate you bringing this to our attention. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotAarati has been so great and helpful
Aarati has been so great and helpful, always keeping me informed with updates and any information I needed.Highly recommend this agency!
Dear Grace, Aarati will be so pleased to read your kind comments. Thank you for taking the time to leave a wonderful 5 star review. Kind Regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Dexters Hammersmith hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hammersmith and Fulham.
