Dexters Hammersmith reviews in Hammersmith and Fulham

★★★★★ 5/5

Google

The team at Dexters Hammersmith are truly amazing, the office environment alone was nothing like any other high street Agent, a special thanks to , Manny and Ishika who were knowlagble about the area and Gabrielle who showed and secured my dream place suiting all my requirments, i would give this agency 10 stars if i could!

Erza · 3 October 2026

★★★★★ 1/5

Trustpilot

The whole team is unprofessional

Jodie is absolutely unprofessional, not helpful at all and only cares about getting the deposit money but whenever there are complaints they aren’t replied to and re-directed to anyone that can deal with it. In our flat we have been dealing with a mold and we had to fix it ourselves and we have been waiting about 5 months if not more for the repairs to be done after our previous tenants and yet nothing has been done. The lady called Lydia has emailed us about an “inspection” that she didnt get into details of and told you that a colleague will come to our property on the day and time that none of us are available and are not replying to our emails asking to reschedule on a day that is suitable for everyone as we feel uncomfortable with a stranger entering our property when no one is home. Abhorrent.

Natalia · 14 February 2023

★★★★★ 1/5

Trustpilot

Must read, very bad experience

Very bad experience with Dexters.Previously I have rented property from small letting agency, and I can say they were Perfect. It is not the story if choose to rent from "trusted" Dexters CRICKLEWOOD.I collected keys of 5th of December, went to the house - entry doors was wide opened, no one locked the doors after their last visit.After I noticed that the house was not professionally cleaned. Kitchen tiles greasy, cooker hood with very big layer of old oil. Tiles behind sink had still dry food leftovers stucked in the tiles. Kitchen cupboards dirty and oily. Floors wasn't washed and 5 minutes after walking with my socks, our socks was black.I did request that carpet would be changed, on this they said it will be professionally cleaned.Carpet was filty and stinky, like a dog and poo, because previous tenants had a dog and they rented this place over 4 years so you can imagine state of this carpet.I have 2 small children, 3 and 2, after them crawling on the stairs, there little hands and feet are dirty (literally black) and stinky. It is very dangerous to have this carpet in the house, it is full with germs and parasites.In an agreement it was stating that bathrooms sink unit will be changed, because it is rotten. On my arrival on 5th of December I found the new unit in standing in the house still in the original packaging. Rotten furniture is still attached to the sink. And I noticed that this sinks pipe is blocked, it stinks like mould and it is visible that something is inside this pipe.All windows are covered with mould. They have left inside washing machine - stinks as mould and I checked under washing machine, all parts are rotten and covered with mould.We disconnected washing machine and brought it outside of the house, because smell that was coming from it and pipes inside house (all with black mould) was smelling so bad, that it gave as allergy and headache and we was not able to use this bathroom and bedroom.Also this house came unfurnished, however, they have left some furniture inside, which is all covered with mould and stinks musty. I have asked to be removed all of the mouldy furniture, but it hasn't been done. I CANNOT unpack for 17 days, because kitchen smells rotten, because rotten furniture is still in the house and I cannot put my own. ( i am in risk to destroy my own furniture, Because this house stinks really bad)Oven doors is not shutting properly.Electricity plugs and Internet cable - covered with rust.Some Electricity plus giving electric noise - very dangerous.Working light bulb cables - burned, nearly causing problem of fire.One of the bedrooms windows are locked and key was not provided, windows cannot be opened.Garage keys was not provided, when I asked - they probably don't have it, they said, but they couldn't update when the keys will be provided.Kitchen - all cupboards smells rotten, I cannot keep any food in the kitchen cupboard, because this house has a serious problem with damp, I am not sure if roof is leaking, but kitchen shelfs are not usable. We have been heating up this property, windows wide opened and dehumidifier is working 24/7 but it doesn't help the smell and all our clothes stinks musty and damp.I have asked to to fix all of that, rotten and mouldy furniture to removed.Behind dish washer - rotten smell is coming out, i am sure if I would see back of the kitchen unit - it would all be covered with mould.It is unsafe to be in this property and maintenance have to happen asap.There are more problems with the property, I will make a video and post it in YouTube, tik tok and instagram, so you can see what Dexter is allowing to their tenants.Will add links later under this review.I have complained about it straight away, all is written in our emails. It has been 17 days since we moved in, and nothing has been fixed or changed !Petros (greek man) is a person I would have to make a complains about the property. Yes, his manner and speaking politely is great, he has been doing this job for 15 years, there is no problem to train yourself to speak politely.But he have not resolved ANY of the problems.Always replying - no problem, I will speak with my manager about it, and every time I get to hold on him - his answer is the same.He is not replying to my emails.I have called to the office and asked to speak to him 17 times over 17 days, only 5 of my calles was answered, the rest of the time - he was busy, or in meeting ( which doesn't sounds true to me)Christmas is coming and Dexter have left us with all of the problems.I have spent so much of my time and energy. I thought it would be happy move in.Our rent is over 3000 per month and also they wanted us to sign the contract for 3 years ( no break clause)I have so much stress to be in such an unsafe property like this, I have small children and this is dangerous property to be in.

Dita · 21 December 2024

★★★★★ 5/5

Google

I had the pleasure of working with Paul while searching for a property, and I couldn't be happier with my experience. From the first moment I spoke to Paul, he was nothing but professional, friendly, and responsive, which made the entire process a breeze. Paul took the time to listen to my needs and preferences, and always kept me in the loop with new properties that matched my criteria. Excellent service.

Chris · 25 October 2023

★★★★★ 5/5

Trustpilot

Alistair Maclean was very helpful!

I recently worked with Alistair Maclean of Dexters in a complex leasehold sale (the client's previous solicitors had failed to registered documents from 2001). Locating and obtaining the unregistered documents, getting consent from the freeholder's new lender, and registering those documents with HM Land Registry took several months. During this time the buyer had three changes of solicitor due to staff leaving. Alistair did an excellent job of managing all parties' emotions and moving matters forward to enable us to successfully complete the transaction.

AH · 10 February 2023

★★★★★ 5/5

Trustpilot

Service Review

Dexter has been managing my property for several years and I always received rent within reasonable time. However, I encountered a problem with this recently where the property manager insisted that the rent has been paid to me although the statement was not sent. I pointed out that no fund reached my bank account on several occasions. She failed to understand that the statement went hand in hand with rent payment, This went on for a few days. Eventually I called Property Management team and spoke to Gabija Pabalyte. She knew the problem immediately and was able to resolve the non-payment issue with the Account Payable team immediately. I received the remittance the next working day. Full mark to Gabija Pabalyte.

Martin · 19 December 2024

★★★★★ 5/5

Google

We sold our flat recently and are very happy that we chose Dexters. They're incredibly friendly, knowledgeable, and were very flexible in arranging viewings around our busy family life. Huge thanks to Oliver and his excellent communication skills, in making it as stress free a process as possible, especially with regards to managing complexity of the chain. Huge thanks!

Alex · 26 June 2024

★★★★★ 5/5

Trustpilot

Julian Daley is great

Julian Daley is great.Julian is our property manager, he help us arranged to fix stuff on time.Eg, there was sth wrong with the fridge.m, he arranged the vendor to come and investigate and fix it, within a short period of time.When I there were issues, he could guide us promptly or redirect us to the relevant parties.Overall, he is very helpful and provided prompt feedback. Thanks for your help

Uy · 2 December 2023

★★★★★ 5/5

Google

The Dexters Hammersmith team were brilliant from start to finish in helping sell our property. Really proactive in finding a buyer, responsive to developments and queries throughout the process, and great at keeping all parties involved on track. Special thanks to Sian and Oli for looking after us so well day-to-day, and to Hannah for getting the process underway initially. Great team - would recommend.

R · 27 February 2024

★★★★★ 5/5

Trustpilot

It started when a friend's flat was…

It started when a friend's flat was passed to Dexters. I was dealing with this matter and met Christian Pengally the Lettings manager. He was cheerful and helpful throughout and even managed to get the owners deposit back despite the difficulties due to the tenant passed away. Will not hesitate to recommend him and Dexters.

ET · 9 October 2026

★★★★★ 1/5

Trustpilot

A horrible experience

A horrible experience. Dexters arranged a viewing for us at the property when the previous tenant’s furniture was still in the flat. There was serious damp damage on the wall linings behind that furniture. They did not disclose this even though they were aware of a serious leak in the building and then failed to acknowledge their gross marketing practice. We made an offer. On the first day of our tenancy we discovered the damp on the walls, faulty electrics, faulty heating units and mold on the window blinds. Beware of trusting them

Nikoletta · 12 January 2023

★★★★★ 5/5

Trustpilot

Monika to the Rescue!

Our experience with Dexters has been exceptional. We've been with them for eight months, and they have consistently been responsive and helpful. From the beginning, Monika has been incredibly supportive, efficiently managing communication between us and the landlord and promptly addressing any issues. Her dedication and professionalism have made our experience with Dexters genuinely outstanding.

Jesse · 20 August 2024

★★★★★ 5/5

Trustpilot

Great customer service!

I moved into my new property on the 20th December 2022, just before Christmas which is a hectic time for everybody! However, with the assistance of Dexters (especially Bill) they have made my move very smooth and hassle free. Bill has been nothing but helpful, proactive and attentive. He has gone above and beyond to answer all of my questions and always gets back to me when he says he will (a lot of people don’t!). Bill has (and will continue to I’m sure) provided me with excellent customer service.

Anonymous · 3 January 2023

★★★★★ 5/5

Trustpilot

Puneet has been my tenancy manager for…

Puneet has been my tenancy manager for a property I let via Dexters. She has been extremely helpful on a variety of different issues that have come up relating to contracts, deposits, evictions, tenant damage and accounts settlement. She has provided accurate advice and guidance and goes above and beyond. Puneet deals with my queries in a timely fashion and is also very friendly. Great customer service. Thank you

Deepika · 13 November 2023

★★★★★ 5/5

Trustpilot

I would like to say a big thank you to…

I would like to say a big thank you to our property manager Petros Giorganios. The service that we received throughout our tenancy was exceptional.Although there were several issues in our block, Petros was always there for us every time we needed him. We received our deposit back really fast with minimal fuss. Thank you Petros.

Aeval · 23 July 2024

★★★★★ 5/5

Trustpilot

Professional Service

Donalina Gargrupe is my point of contact as a property manager for the place that I rented via Dexters. I had previously rented from Dexters but Donalina’s service level is beyond my expectations. She’s responsive and helped me follow up closely for issues that I identified for a house that I newly moved in. For any issue I raised I’m confident that she will help me get it resolved.

Cassie · 31 October 2023

★★★★★ 5/5

Google

Excellent service received from Austin at Dexters. Professional and incredibly helpful with all the queries we had during all the phases of our renting application. Austin and Shazia, a huge thank you to both of you

Domenico · 10 July 2026

★★★★★ 5/5

Google

Daniella has been an absolute pleasure to deal with. I have not had to chase her at any time, she has kept great communication, time frames, and very good customer service and manner. I wish more agents were like her! So attentive and caring. From the moment she picked up my enquiry, to the moment she has helped me secure the offer - wonderful job! If you have a Daniella as your agent, you are in safe and professional hands. She will make sure you will get your desired flat. Absolutely perfect agent!

Voy · 10 December 2022

★★★★★ 5/5

Trustpilot

Danny in the maintenance

Danny in the maintenance has been very helpful with my washing machine, he gave me step by step instructions whilst on the phone which were easy to follow and hopefully an engineer would not need to waste their time coming out. Danny was friendly to speak with and explain everything very well. I felt supported.

Rebecca · 31 July 2024

★★★★★ 5/5

Trustpilot

Exceptional Service - Highly Satisfied!

Thanks to Shayan, I am incredibly happy and satisfied with the service provided, and I can confidently say that I will be recommending both Shayan and Dexters to anyone in need of their expertise.In summary, if you are looking for a real estate agent who is responsive, helpful, and will go the extra mile to ensure your satisfaction, I wholeheartedly recommend working with Shayan at Dexters. Thank you, Shayan, for your outstanding service!

Pinar · 7 July 2023

★★★★★ 5/5

Trustpilot

Thank you Sophie Sheppard for making my…

Thank you Sophie Sheppard for making my stay wonderful.

Prageet · 17 September 2026

★★★★★ 5/5

Trustpilot

Petros was great and helped with all my…

Petros was great and helped with all my enquiries

Nur · 15 September 2026

★★★★★ 5/5

Trustpilot

Outstanding service

Had an inspection today with Kirlon Sanchez he helped me a great deal and helped me in fixing my additional problems. Kirlon has been been a help multiple times over the past 2 years

Jacob · 20 March 2026

★★★★★ 5/5

Google

Cohana Chandroo from Dexters is one of the best property agents for following up on sales and pushing the exchange and completion. She understand the whole process and able to manage and communicate among parties.

Yu · 10 July 2026