Trusted Agent profile · Hammersmith and Fulham

Dexters Chelsea Harbour reviews in Hammersmith and Fulham

4.4

★★★★★ Great

2,124 reviews across 2 platforms

5 Design Centre, Chelsea Harbour, London, SW10 0XF, Hammersmith and Fulham, SW10 0XF

Dexters's office in Hammersmith and Fulham, at 5 Design Centre, is rated 4.4 out of 5 across 2,124 reviews on two platforms, including 205 Google reviews rated 4.9.

Google logo

4.9 / 5

205

Reviews on Google

This office

Trustpilot logo

1,919

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.

1/5

Trustpilot

The worst letting and property…

The worst letting and property management company ever!! They do not care about the tenants, only the landlord. As long as the landlord gets a good offer, they won’t bother helping with issues in the property. And they trick you with adding stuff to your contract after you’ve signed and paid deposit / rent so you are left with no choice but accept whatever they add into the contract.

Alex · 13 October 2022

Agent replied · 28 October 2024

Dear Alex, I am sorry to read your 1 review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Excellent Estate agency

Excellent Estate agency. I want to thank Josep, he was very polite and helped us a lot. I definitely recommend this agency.

Ricardo · 22 October 2024

5/5

Trustpilot

Good Property Management

Good Property Management- Louis Preston is great.

Nicola · 6 December 2023

Agent replied · 28 October 2024

Dear Nicola, Thank you for taking the time to leave a wonderful 5* review. Louis will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

We are pleased with the excellent service by Dexters especially William and Dominique, who are easily contactable and professional throughout. We will certainly recommend them to other landlords.

Северное · 23 October 2021

Agent replied · 22 October 2024

It’s great to hear that you have had a brilliant experience with our Chelsea Harbour office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards Asma Chughtai Customer Relations Team

5/5

Trustpilot

Lindsey was very responsive to our…

Lindsey was very responsive to our questions. Assuring use throughout the moving out process, which can be stressful.Would recommend again!

Peter · 4 November 2022

Agent replied · 28 October 2024

Dear Peter, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Livina at Dexters is nothing short of amazing! She has made a big move very easy and stress free. Livina goes above and beyond to always help and she is a credit to the Dexters team, thank you

Connor · 15 October 2024

Agent replied · 22 October 2024

Dear Connor, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Trustpilot

Daniel Burrel is a star

Daniel Burrel is a star. His wisdom and knowledge about property are unparalleled

Mustafa · 19 June 2023

Agent replied · 28 October 2024

Dear Mustafa, Thank you for taking the time to leave a wonderful 5 star Google review. Daniel will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Trustpilot

The worst property agent in existence

This is the worst property agent I have ever had the displeasure of dealing with. Even though I left their property in the best state possible this company has attempted to withhold my deposit and try to get their tenants to pay for redecoration costs despite all issues coming from fair wear and tear during a pandemic. If you value your hard earned money and want your value for money, Dexters is not it.

Jay · 24 January 2022

Agent replied · 28 October 2024

Dear Jay, We are sorry to read the contents of your review and understand that this matter is currently under review with TDS following the Landlord's instruction. Kind regards, Asma Chughtai Customer Relations Team

5/5

Trustpilot

fantastic service

We are pleased with the excellent service by Dexters especially William and Dominique, who are easily contactable and professional throughout. We will certainly recommend them to other landlords.

Emily · 24 September 2021

Agent replied · 28 October 2024

Dear Emily, Thank you for your review, and mentioning your experience with William and Dominique. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind Regards, Asma Chughtai Customer Relations Team

5/5

Trustpilot

Excellent!

My husband and I have had a great experience working with Dexter’s and would highly recommend them! They helped us find our dream flat and made everything about living there incredibly easy. Bella, who is part of the tenancy management team, had been especially helpful. We’re now getting ready to move again and are grateful for their help and support.

Anna · 14 July 2023

Agent replied · 28 October 2024

Dear Anna, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Jessica has been really helpful and…

Jessica has been really helpful and very prompt in answering our queries.

John · 14 July 2023

Agent replied · 28 October 2024

Dear John, We really appreciate you taking the time to leave such lovely comments about Jessica. They will be so pleased to read your 5 star review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I want to recommend for very good experience & service we got while we searched for a new rental apartment. Dominique & Dexters agency were very helpful, supportive & highly responsive to our requirements and thanks to their good efforts we finally found the apartment we were looking for. We highly recommend their services and we will be happy to use their services at anytime.PositiveResponsiveness, Quality, Professionalism, Value

Tippy · 23 October 2022

Agent replied · 22 October 2024

Dear Tippy, It’s great to hear that you have had a brilliant experience with our Chelsea Harbour office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards Asma Chughtai Customer Relations Team

5/5

Trustpilot

Great service all around

Great service all around. special thanks to Indre.

Zlatan · 25 October 2023

Agent replied · 28 October 2024

Dear Zlatan, Thank you for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Very helpful staff!

Many thanks to Jaden for helping me with my property search, very kind and well mannered, I do hope to work with you again in the future.

Hamza · 12 November 2021

Agent replied · 28 October 2024

Dear Hamza, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards Asma Chughtai Customer Relations Team

5/5

Google

I was worried about the letting process just because it is new to us but Dexter's made it easy, clear and concise. They were there for us every step of the way from viewing properties and fitting in with our work schedules to answering all our strange questions very quickly and making sure we had all the correct documentation filled out. They were there every step of the way! We found our dream apartment and everything went to plan. PERFECT.PositiveResponsiveness, Quality, Professionalism

Amy · 23 October 2020

Agent replied · 22 October 2024

Dear Amy, I was delighted to read the comments in relation to our Chelsea Harbour office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team

5/5

Trustpilot

Dexter’s Chelsea Harbour were…

Dexter’s Chelsea Harbour were absolutely brilliant. Will answered all my questions and helped us find the perfect place, so thank you and couldn’t recommend more!

Toby · 16 February 2022

Agent replied · 28 October 2024

Dear Toby, Thank you so much for your comments,Will will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Property Management

I don't normally write reviews, but I have a new property manager, Joanne. I'm very pleased with her management of my property. She is very professional and takes personal ownership with matters as they arise. More importantly, she is excellent with my tenants and supportive to me providing pragmatic advice and cost effective solutions.

Anonymous · 22 November 2023

Agent replied · 28 October 2024

It’s great to hear that you have had a brilliant experience with our Property Management Team. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Since Natasha took over

Since Natasha took over, we've never had to wait too long for any issues to be fixed/solved, at the very least, she lets us know what's going on and when we can expect some movement. She has managed the renovation of our kitchen and our contract renewals with minimum fuss. Her communication is great._

Lanre · 21 November 2023

Agent replied · 28 October 2024

Dear Lanre, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do not hesitate to contact us. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Fantastic experience with Jadasa

I want to write to say how incredibly satisfied I’ve been with the lovely Jadasa who manages our rental property. Any problem that we’ve had so far with the property was treated well within 24 hours, with super competent technicians being sent in. Jadasa makes us feel listened to and valued, and this is priceless!

Laure · 27 October 2023

Agent replied · 28 October 2024

Dear Laure, Thank you for taking the time to leave a lovely review regarding Jadasa. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Great service from Jada

After some back and forth with my previous landlord, the property manager Jada Palmer entirely sorted the issue, she liaised with the landlord after the difficulty I was having. She was quick, efficient and had great all round service, can’t thank her enough for the attentiveness she showed to get this issue resolved.

Nn · 13 December 2023

Agent replied · 28 October 2024

Dear Nn, Thank you for taking the time to leave a lovely review regarding Jada. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Sagar P gives 5 stars service

Sagar P. Is on the maintenance team of Dexters. When we had a problem with the boiler he not only was reassuring, and emphatic, he was quick to fix the issue whilst providing great customer service! He was a star and took great care of us! Since we moved to the property Dexters manage, it has been an incredible experience!

Carolina · 6 June 2023

Agent replied · 28 October 2024

Dear Carolina, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and Sagar will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Will Fowler: An excellent, pro-active Manager, and a highly skilled Dexter's employee liaising with us, at The Alliance Group (as purchasers) and the vendors he represents, in a seamless and very professional manner His modus- operandi is faultless, indeed an excellent example of what an estate agent should be! Well done sir!

Gary · 27 December 2023

Agent replied · 22 October 2024

Dear Gary, We really appreciate you taking the time to leave such lovely comments about William. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

5 star service

Great service from Rob C and Dexters Lettings Management team. They have managed my property for 5 years and it’s very reassuring to know that everything is efficiently handled. Importantly for me, they are totally supportive should there be any problems. They appear to be happy to take all the stress from my shoulders!

DIANE · 9 November 2023

Agent replied · 28 October 2024

Dear Diane, Thank you for taking the time to leave a wonderful 5* Google review. Rob will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

USE DEXTERS!

Dexters have been incredibly professional and helpful throughout our selling experience. Simon and Tom through to Megan and Verity with Billy and Conor also chipping in their help. They priced our house and made sure they delivered that price and ensured interest was maintained to make sure buyers were interested in these turbulent times. A pleasure to deal.

Sally · 27 July 2023

Agent replied · 28 October 2024

Dear Sally, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team

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