Dexters Chelsea Harbour reviews in Hammersmith and Fulham

★★★★★ 5/5

Google

We would like to give our sincere thanks to Lara to help us find the property.

Tao · 23 August 2024

★★★★★ 1/5

Trustpilot

Dexters not responding to queries

My experience of renting with Dexters has been very poor. For the second time, I'm having to use the complaints procedure to escalate issues to their management team because my emails do not get responded to. I have been waiting for roughly 5 weeks now for someone to help me allocate the right fuse box for this flat, so that a smart metre can be installed. I have waiting for the same amount of time for the heater manuals to be sent to me, so I can set up the radiators correctly for the winter period. I chase up emails on roughly a weekly basis and occasionally I receive a reply (saying someone will look into it) but never answering my query. The most recent exchange I had was with a person who stopped responding all together. When I contacted somebody else to find out why that was, I was told the person has left the business and they would now be picking up my queries. It's been another two weeks without responses since then. I have voiced to Dexters several times that I am really frustrated about this situation but these emails have also been ignored.When I moved in to the property, I occasionally called the office in the hope to speed things along. I have stopped doing this, too, because my experience has been that the person I needed to speak to was never available, I then needed to explain my issues to several different people and any promise that I would receive a call back was never held. I have informed the landlord of this experience as well because I think it's important they are aware of the service their tenant is receiving from Dexters.

P · 30 September 2023

★★★★★ 5/5

Trustpilot

Khadija has been supporting me on a…

Khadija has been supporting me on a variety of matters with regard to the property management. She is very diligent, professional and helpful.

Nick · 17 April 2024

★★★★★ 5/5

Google

Fantastic team, I’ve had issues with other estate agents in the past, particularly on the pushiness side of things. But Dexter’s Chelsea Harbour were considerate and fast acting. Will was brilliant.

1 · 23 October 2023

★★★★★ 5/5

Trustpilot

Managerial solutions

Annie always answer promptly with an excellent rapport.Annie presents solutions and manage the expectations very well.I am happy to recommend Annie as property manager - it is a peace of mind!

Ernani · 20 October 2023

★★★★★ 5/5

Trustpilot

Alistair Maclean was an absolute…

Alistair Maclean was an absolute pleasure to deal with and made my job much easier.Wish all companies could have someone like Alistair. Thank you Alistair

Kholelwa · 29 February 2024

★★★★★ 5/5

Trustpilot

I spoke to Donna today regarding her…

I spoke to Donna today regarding her email to us, she explained everything and I understood..she is very helpful and talked to me very polite. Thank you so much for Donna..

MRS · 10 October 2023

★★★★★ 5/5

Trustpilot

I would like to mention Sherina from…

I would like to mention Sherina from property management. She is great and always helped when we needed assistance.

Mario · 23 September 2026

★★★★★ 5/5

Trustpilot

Idris has been resourceful and…

Idris has been resourceful and enthusiastic in negotiating the best boiler model and price, then overseeing its installation. Thank you it’s been a pleasure working with you. .

Luke · 15 December 2023

★★★★★ 5/5

Trustpilot

Fantastic Service!

Dexters have provided an extremely helpful and efficient service from the offset! Their responses are always fast and their Lettings Hub Portal is easy to use. Irina is always really friendly and has kept us well informed throughout all stages of our letting process. I would recommend Dexters to all!

Peggy · 23 September 2021

★★★★★ 5/5

Google

It has been a great pleasure working with Dexter’s Chelsea Harbour finding our new property . We worked with Keiyana who was extremely professional always contactable and a great help . Made it very simple form start to end .PositiveResponsiveness, Quality, Professionalism

Steve · 23 October 2022

★★★★★ 1/5

Trustpilot

As a landlord- Avoid

As a landlord, it has been a horrible experience. In return for charging a 13% commission- tenants get to not pay rent, steal white goods from the property, inspection reports are not done and there is a general lack of care or responsiveness. We were told we need to: chase the tenant, lodge a police report, go to small claims…. All on the landlord. Dexters had arranged a floor to be replaced in the previous tenancy, work was dodgy and then we were asked to pay for the cost to replace again… I asked dexters to chase up with their appointed contractor….. nope - it was up to us to go to our insurer? Or pay again. Avoid.

Ajay · 6 September 2023

★★★★★ 5/5

Trustpilot

Elizabeth Tavener-Parkhurst has been…

Elizabeth Tavener-Parkhurst has been helpful and kind during my check-out process. She has refunded my overpaid rent and is chasing my deposit. Hopefully everything will go smoothly. 5 stars for her.

Z.Y.W · 29 September 2023

★★★★★ 5/5

Trustpilot

Tamara at Dexters has been extremely…

Tamara at Dexters has been extremely helpful and professional and I am incredibly grateful for her help and support she has offered to u in the last two years. I highly recommend Tamara's and Dexters Management Service. 5 star service at all times

Viktor · 25 October 2024

★★★★★ 1/5

Trustpilot

Horrible experience

I never put review but I want to put this time of my experience to be a good red light for other people don’t rent their property with this agency At the first they found me a horrible tenant as she was a single mum and in the end destroyed everything which gas cooker washing machine dishwasher beds sofa dining table and chairs and also decorations from kitchen till bedrooms and bathroom Got solicitor to rid of them from my home The agency gave me this solicitor from their company which delayed my court hearing 2 months because of the lack of this agency information they supposed to send them all to solicitor on time but they didn’t Didn’t get any support from them because they supported tenant more than me as I paid them £150 every month for all the things I asked but they’ve never done anything correct as I asked for. In the end I asked about deposit which they should discuss with me about that and I found they give deposit back to tenant which I told them I am not happy to give all the deposit back to tenant because she didn’t pay the last rent also, Please do not trust this agency. They just use landlords for their business without help and support

Bahar · 2 September 2023

★★★★★ 5/5

Trustpilot

Great experience

I have been renting from Dexters for several years, and during that time Natasha Bedenik has been brilliant, always helpful and kind. Natasha is a real pleasure to deal with!

Jeremy · 20 October 2023

★★★★★ 5/5

Trustpilot

After dealing with other letting…

After dealing with other letting agents, it was a breath of fresh air to speak to someone, Myra Mettam, who not only could answer my questions fully, but in doing so, also covered the answers to my next three or four points.It has left me , as a landlord, confident in letting through Dexters, that I will not be falling foul of the seemingly endless new rules and regulations that I could be penalised for breaking

Harry · 4 December 2023

★★★★★ 5/5

Trustpilot

Great Property Management Team

Tallulah from the property management team has offered me first class support. Knowing that someone has my back with the challenges of moving in has been hugely relieving for me. Thank you!

Pip · 22 June 2026

★★★★★ 1/5

Trustpilot

Would not recommend to non full-time landlords

I paid the highest level of management fees as a landlord at 18%. However, they hardly managed anything, especially refused to fix a leak just because it was coming from upstairs. Can't reconcile the fact that a leak in my flat is outside of their management responsibilities given how much they were charging, and dealing with them ended up wasting a lot of my time on a problem I had to fix myself in the end.After I wrote this view they called to clarify that this was under the responsibility of a block management company since the flat I was renting out was a part of a Victorian conversion. This was not communicated at any point during the process.They also communicated the wrong leaving date, overcharged the tenant, gave keys to my new tenant when the old tenant had NOT moved out, and afterward did not fix the problem until I wrote this review.In terms of general experience throughout the 1+ year, I've had about 5 different contacts. Admittedly some were more competent than others but none had any accountability. I would not recommend Dexters to landlords who do not have property rental as their main job. Overall I felt that I was sold a service that was not satisfactory.

Yun · 24 August 2023

★★★★★ 5/5

Trustpilot

Donalina was friendly and respectful…

Donalina was friendly and respectful during the recent flat inspection. Enquired if there were any issues she could communicate to the management team for fixing. Overall a great customer experience.

Ricky · 12 October 2023

★★★★★ 5/5

Trustpilot

Thanks for the professional service…

Thanks for the professional service provided by Rai Gega, Tenanct Manager, for helping me with the tenancy change progress!

Zixuan · 17 September 2026

★★★★★ 5/5

Trustpilot

Alistair Maclean was very helpful and…

Alistair Maclean was very helpful and quick in responding to correspondence- thank you!

Sarah · 13 September 2024

★★★★★ 5/5

Trustpilot

Kirlon Sanchez @ Dexters

KLH · 21 May 2026

★★★★★ 5/5

Trustpilot

We felt extremely well looked after…

We felt extremely well looked after throughout the process. Sonia was very knowledgeable and professional throughout as were all the staff we dealt with. Very happy we chose them. Found the right tenant within a few days.

Angela · 20 March 2023