Dexters Chelsea Harbour reviews in Hammersmith and Fulham

★★★★★ 4/5

Trustpilot

Hardworking, communicative and know their stuff

Sold my family's Chelsea flat through Dexters late last year (2021) and was very happy to work with Percy, Hugh and the team. Highly personable and pleasant to deal with, I always felt treated as an individual (and partner in the sale process) rather than just another punter. Good listeners, which is very important and in my experience quite rare.Also I found the wider support team at Dexters very responsive and on-the-ball (I never had to wait more than an hour for a reply to an e-mail or text...usually came within minutes). Bottom line: Really know their stuff and fought hard to get the highest price possible in a challenging market environment, including creative approaches to marketing and providing help and advice above and beyond the "call of duty" (e.g. helping with move / clearing flat etc.) Recommended!

Bruno · 26 January 2022

★★★★★ 5/5

Trustpilot

Paul Ford - Head of Property Management

Paul Ford - Head of Property Management is a superstar. He goes above and beyond and all my constant demands are queries are dealt with super efficiently and in a timely fashion. Have to mention Nasra and Pam Simmons who also deal with my portfolio and are always available with whatever info / help I needWould recommend!Thank you Paul Pam & Nasra

Sam · 27 October 2023

★★★★★ 5/5

Trustpilot

Pedro is a great man

Pedro is a great man! He has a good listening ears and he get things resolved quickly.

Ebun · 17 June 2026

★★★★★ 5/5

Trustpilot

Supportive staff

Malachi Murray always responds to our emails quickly and efficiently. We have received great support.

Maria · 15 October 2026

★★★★★ 5/5

Google

Working with Keiyana was an incredibly easy and stress-free process! Highly recommend her as a point of contact. She was thorough, really heard me in my list of needs, and even sensed my preferences just by reading my reactions during viewings. A true professional, was super available to discuss options, and explained every part of the process to me. Thank you again!

Sohni · 23 October 2023

★★★★★ 1/5

Trustpilot

Don’t choose Dexters

Hello Guys!We have rented 3 bed house from Dexters. We have signed contract first 8th Aug. Then when we go to the house for cleaning we get shocked. The house like cowshed:) they did something and we moved 17th Aug. One bedroom Out of use because really strong smelling carpet or something. Now we can’t use another room as well because radiator suddenly getting cold after boiler turn off. Toilet Flush is doesn’t work Etc. We have so many problems we’re waiting for Dexters will do something but today I got email. They’re asking what’s your problem:)) and one of the management manager said if you don’t like you leave the house. :)) it’s been more than 4 Months and I got final mail if you don’t like leave the house :)) My advice if need to rent house from Dexters Check the house EmptyCheck everything even tabs, flush, floor furniture, smell.Because after signing the contract you can’t get solutions.For small problems they are good likeTab changeWashing Machine Change

Kayra · 30 December 2021

★★★★★ 5/5

Trustpilot

A Skilled Dexter’s Agent

I worked with Mohammed Amin on our recent lease renewal and replacement contract. Mohammed was extremely helpful and prompt in our negotiations; he was empathetic and patiently explained the contract details. Simultaneously, he coordinated with the landlord with extreme care, showcasing his leadership skills. Additionally, Mohammed provided us with multiple solutions that suit both the tenant and landlord.

Ana · 15 January 2024

★★★★★ 5/5

Trustpilot

Karl Reynolds has been helpful and…

Karl Reynolds has been helpful and efficient in helping to resolve the issues with my rental that they manage.

Consumer · 28 May 2026

★★★★★ 5/5

Trustpilot

Thanks to Zendeca

So far our experience of renting through Dexters has been straightforward and relatively easy. Zendeca from the Battersea branch went above and beyond to get us a viewing of our perfect property, despite it being her day off and viewings having already been completed. She worked hard to get to know us so we could make the best offer to the landlords, and was responsive and kept us updated throughout the whole process. Zendeca was also understanding of our requirements and requests, and arranged some flexibility for us where possible. We love our flat and we're very grateful to Zendeca and the Dexters Battersea team for making it possible.

Jack · 1 December 2021

★★★★★ 1/5

Trustpilot

No respect for tenants !

We have been in this flat for 17 years .Originally it was managed by a private estate agent that was taken over by Dexters a few years ago .At first they were ok but lately we had an emergency with a broken toilet : staff are not interested,been told to wait till I get a phone call ,result since yesterday the toilet has not been fixed .No apology ,nothing!They charge extortionate prices ,then vanish if/when then is an issue .Today is Saturday ,I work from home,I fear that nothing is going to be done until Monday.The minimum I have to give is 1 star but for this type of behaviour they deserve -5.As well staff behaving like this should not be part of their team and I strongly believe that management should act !

Chris · 27 November 2021

★★★★★ 5/5

Trustpilot

Exceptional service and dependability.

Myra has managed my properties for over ten years. This is testament to how I value the excellent service she provides. Myra makes sure the tenants are taken care of, proactively resolving issues promptly and giving me the peace of mind that my properties are being managed effectively. I would highly recommend Myra. Her professionalism and experience are second to none.

Chris · 26 October 2023

★★★★★ 5/5

Trustpilot

Great estate agents

I would like to say special thanks to Monika who was really helpful and took care of everything during her inspection at my flat. She noted every fault during her visit and she was very quick to get in touch with my landlord to sort out everything in one day. I am really happy for choosing Dexters.

Ekin · 26 January 2024

★★★★★ 5/5

Google

I was the liaison for the landlord of a 2 bed apartment with a car park , Boxtree House, Imperial Wharf, SW6 . The landlord had instructed multi agents to let his property in September 2020. William Fowler from Dexters of Chelsea was the only agent who had shown keen interest in marketing this property, evident by the number of show arounds. We now have a tenant in situ as from the 2nd of November 2020 and am grateful to William and his team. Will use Dexters again in the near future. Bala RasaPositiveResponsiveness, Quality, Professionalism, Value

Bala · 23 October 2021

★★★★★ 5/5

Google

Dexters Chelsea Harbour provide simply excellent and personal service. From the starting point when viewing properties with Dominique - she is simply a great person to deal with, always professional, on time and honest - to the end. Once we rented the property, we started liaising with Caroline, the property manager, who yet again, did not disappoint, she has been fantastic. Caroline is always prompt to help, she is very responsive, even if it is to say "I will find out"... She goes above and beyond to ensure you are happy and all the issues you may have are sorted. So far they have been great. Thank you Dominique and Caroline for providing such a great service, it certainly does not go unnoticed!PositiveResponsiveness, Quality, Professionalism

Priscilla · 23 October 2021

★★★★★ 5/5

Google

We rented our apartment with Dexters this week, and the entire process was so quick and stress free. Will understood what I was looking for from our phone conversation and he had all the viewings planned for the day. He provided outstanding advice on the local area, he was attentive and was quick to respond to emails and calls. On top of this, he went above and beyond ensuring communication between us and the landlord was quick, to make sure our move into the apartment was smooth and within the time frame I’d given. Thank you Will and the entire team at Dexters Chelsea Harbour. Couldn’t recommend highly enough.PositiveResponsiveness, Quality, Professionalism, Value

Evangelynne · 23 October 2021

★★★★★ 4/5

Trustpilot

We recently moved into our apartment

We recently moved into our apartment. Unfortunately the apartment had issues but the maintenance team were fantastic. I really appreciate how Petros helped me resolved every issue, he walked me through it and checked that everything was completed. The Dexter’s management team are so supportive and helpful. Issues were quickly resolved.

Odessa · 10 May 2024

★★★★★ 5/5

Trustpilot

Great services and very professional

We recently moved into our new rental house with help from Ashley at Dexters Battersea. Ashley has been super helpful throughout the whole rental process. Very professional, effective, thoughtful, and perfect in following up and giving updates. We are very impressed with the service that Ashley provided. We were dealing with another Real Estate company when looking for a rental house in the same area, and we were so glad that we went with Dexters but not the other company which happened to carry the same house we rented through Dexters!

Daphne · 22 September 2021

★★★★★ 5/5

Google

Will and his team helped find me a tenant - it was a very good experience. They were very efficient in terms of setting up the initial meeting, booking in viewings and throughout the process. Very responsive over email and a pleasure to work with

Prema · 23 August 2024

★★★★★ 5/5

Trustpilot

Excellent communications

Donalina has been instrumental in keeping me updated with an issue I reported around a water leak in a flat above mine. She always called me and for me that’s the best thing about her. So many times I engage with agents who say they’ll call back and it never happens. Not the case with Donalina. Very good 👍🏽.

Tita · 18 November 2023

★★★★★ 5/5

Trustpilot

Excellent and professional

This is the first time I’ve let a property and I’ve found the islington branch to be excellent .. I’ve dealt with Adam king and Jude hill and they both been great ( being new to this I’ve had lots of questions and they both been on hand to answer all my queries immediately !!) they rented my property within days of me instructing them which is fantastic .. excellent and professional service would happily recommend them .

Mr · 19 December 2021

★★★★★ 5/5

Google

My Partner and I have had a fantastic experience with our flat hunt thanks to Frank Duncan’s help. With a personable yet professional attitude towards communication and flat viewing, Frank made the duress of searching for a home that much easier. Thank you Frank and Dexter’s!

Rory · 24 July 2024

★★★★★ 5/5

Trustpilot

Great experience working with Naiomi Auguste

I have great experience working with Naiomi Auguste as my property manager. She is always quick to respond, efficient in dealing with any issues and makes sure things get done. Communication is clear and professional, and it’s reassuring to know that any concerns are handled promptly. I would highly recommend her to anyone looking for a reliable and proactive property manager.

BCS · 24 June 2026

★★★★★ 5/5

Trustpilot

Highly recommended and great service! (:

We've just moved to a property managed by Dexters, and we are extremely satisfied with the service we received until now. Our property manager Neil Plitis was and is very quick to resolve any issues we have and provide us with the right solutions.

NBC · 23 August 2024

★★★★★ 1/5

Trustpilot

Worst estate agency

Worst estate agency, was a nightmare living in 121A Darwin Road. No sound proof, creaky floors, history of neighbours fighting bcoz of it. Being let out inspite of all this. Property Manager never replies back to emails. No action taken even after 9 months. Boiler was broken from almost a month and lived without heating or hot water. Finally gave up and moved out. Not a word of apology from them, they are chasing now regarding contract.

Sunil · 13 December 2021