Curtis and Parker Hammersmith and Fulham reviews

★★★★★ 1/5

Trustpilot

My experience with Curtis & Parker was…

My experience with Curtis & Parker was very disappointing from start to finish. When I first moved into the studio, the property was not in an acceptable condition. It was dirty and clearly hadn’t been cleaned to the standard I expected, which made for a very poor first impression. The biggest issue, however, was the handling of my deposit. Although I eventually received it, it took around two months to get it back. During that time, I had to repeatedly chase the agency for updates, and communication was poor. I was told the payment would be made, but it wasn’t received when promised, causing unnecessary stress and frustration. Overall, I expected better service, clearer communication, and a property that was properly prepared before I moved in. Based on my experience, I would not recommend Curtis & Parker and hope they improve the way they treat their tenants.

Hana · 2 August 2026

★★★★★ 3/5

Google

Extremely poor experience, avoid this agency I was letting a property with them, but after I paid the holding deposit, they went back TWICE. The first time was to ask for more and the second time was to take the property off the market… what’s the point of holding fee then? They always said it’s landlord’s fault. They are too greedy, but who knows? Now I am having problems with getting my deposit back… luckily I paid with credit card… Shame on the team. Kam & Raphael

Yu · 25 October 2025

★★★★★ 5/5

Google

I am very happy working with Curtis and Parker agency . my special thanks to Hiro Sousuki for his intimate and friendly assistance.He is very punctual and caring agent and always available to assist,even out of office hours on his personal number. The best thing about him is that once he is supposed to do something,you do not have to trace it and he follow the matter with a great feeling of responsibility and update you with continuous feedback. He could be a role model for rest of Curtis and Parker Estate A agency

Seyed · 25 June 2023

★★★★★ 1/5

Google

Few years ago the agency let me a flat which was completely filthy and full of defects . When I moved in I found Condoms and rubbish under the bed , blood on the mattress, window full of dust and mud, etc, Back then I only just came to London as a naive foreigner and I was in rush to find a place to stay , I know nothing about how a rented property should look like condition wise , I didn’t know about my legal right , and I was being treated like a fool by the their agent . During my one year of stay a few appliances broken because they were so old , but when I contact the agency asked for help they did nothing . And now when I look back I feel shocked how could an agency allow to rent a flat like that. How could an agency provide service like that . Shame on Curtis & Parker !

Danni · 27 May 2024

★★★★★ 1/5

Trustpilot

Failed to park correctly

Parked their van on the footpath totally unnecessary when there was adequate parking on the road without any consideration for pedestrians or the person whose path to their house was impeded.

Tlconcepts · 8 June 2026

★★★★★ 5/5

Google

We recently bought a property from Curtis and Parker, and we are extremely happy with the service we received. I would like to personally thank Kam who was brilliant in communicating with us and assisting us through the whole process. He was always at hand to answer any questions and very proactive in finding the right property. Thanks again.

Davoud · 23 October 2023

★★★★★ 5/5

Google

We rented through this agency for two years and had a very positive experience. The team was always responsive and helpful, communication was clear, and any issues were dealt with promptly. Everyone we interacted with was friendly and professional. Overall, a smooth and stress-free tenancy, we would happily recommend them.

Volodymyr · 18 December 2025

★★★★★ 5/5

Google

This is a well established business. Kam and Suzuki were really helpful when I was looking to buy a flat for my daughter.

Tango · 10 May 2025

★★★★★ 5/5

Trustpilot

Kam was excellent at sorting out some…

Kam was excellent at sorting out some maintenance issues with our flat - so helpful and efficient!

Phoebe · 10 May 2025

★★★★★ 5/5

Google

I was renting a flat which was looked after by Curtis and Parker and I can definitely recommend this agency for their professionalism and responsiveness. Kam and the team were incredibly helpful in addressing all our concerns from day one. The referencing process was quick and easy. Throughout our tenancy, they were always taking all our comments on board and passing them on to the landlord, trying to find solutions to make both sides happy. Very good mediation, communication and problem solving. Kam's exceptional responsiveness made our lives so much easier, and I'm sure the landlord's too - Kam was always available to offer solution when the landlord wasn't. We've had very bad experiences with other London agencies / landlords in the past, but dealing with Kam and the team was simply pleasure and we felt looked after well in 3 years of our tenancy. Thanks for all your help guys, keep up the good work!

Gabriela · 25 October 2017

★★★★★ 5/5

Google

Always responded promptly to any communication and followed up on queries quickly. I’m very happy with their service and recommend them to other landlords. Really professional and friendly service. Mr Hiro Suzuki was a great agent, very kind, helpful and proactive in finding us the right tenant.

Nikhil · 25 June 2023

★★★★★ 5/5

Google

Ok a big thank you to the guys at Curtis and Parker for helping us find a place to live after we had been let down by another agency just days before we were supposed to move, however the guys at Curtis and Parker really pulled through and found us a really nice flat which we now live in. A big thank you to Kam and Ciprian for helping us out.

Tracey · 25 October 2017

★★★★★ 5/5

Google

Great experience with Curtis and Parker. Special thanks to Hiro Suzuki who answered any questions we had and helped us with finding a property fast and efficiently. Highly recommend.

Taylah · 24 October 2023

★★★★★ 5/5

Google

I have had the pleasure of working with Curtis and Parker for a number of years. They have managed both of my properties and I cannot recommend them highly enough. Their professionalism and commitment to both landlord and tenant is excellent.

Steve · 9 May 2025

★★★★★ 5/5

Google

Very happy with the services I have received from Curtis and Parker, they have managed our properties around West London for the last few years They have been very easy to deal with, prompt with their responses and overall have provided a great service. I would highly recommend Kam and the team at Curtis and Parker.

Zara · 25 October 2018

★★★★★ 5/5

Google

Moving is always such a stressful process but Curtis and Parker made it much more enjoyable and manageable answering every question I had even at weekends or late evenings. After I had moved into the property they were so attentive checking everything was still going smoothly. Thank you for helping me find my new home!

John · 25 October 2018

★★★★★ 5/5

Google

I recently purchased a house with the help of Curtis & Parker. Their support throughout the process was fantastic. From handling all the paperwork to offering great advice, the staff at the agency made everything so simple. I'm really grateful for their expertise and support in making my home buying experience a smooth one. Thanks a lot, Kam and Gareth, for your awesome service!

Mah · 27 April 2024

★★★★★ 1/5

Google

I've had an awful experience with this agency so far, I've been unable to sleep on my bed for more than 5 months since they have simply been incapable of coordinating the much needed repairs at my house in a timely manner. Basically my ceiling was ripped apart 5 months ago in order to fix a leak and I've been without a ceiling ever since then. My house doesn't even meet the minimum safe housing conditions right now as per the attached pictures and this agency isn't responsive at all, as I have to chase them every week in order to get an update. They always take the landlord's side whenever there's a dispute and they simply don't care about the tenats. I've been through hell over the last 5 months so I would strongly advice anybody to stay away from them.NegativeResponsiveness, Quality, Professionalism

Dani · 24 October 2022

★★★★★ 5/5

Google

Thank you Raphy Sarre for the excellent Service.

Lina · 27 April 2024

★★★★★ 5/5

Google

Ripon and team of Curtis & Parker were exceptional. From my first viewing to the signing of my contract Ripon was always available and ready to help. Very pleased the way they take care of individuals and actually get things done. Would definitely recommend them.

Lorin · 25 October 2018

★★★★★ 5/5

Google

As a student, I have had bad experiences with other agencies so i was sceptical at first. Guys at Curtis and Parker where very Professional, The quality of the service provided by team member Ripon was effective, fast and supportive. Highly Recommend.

Nasim · 25 October 2018

★★★★★ 5/5

Google

I've worked with Kam and his team on 3 of my residential properties. They go the extra mile to make sure your property is well looked after. Thank you for your great service !PositiveQuality, Professionalism

Farid · 24 October 2020

★★★★★ 5/5

Google

Amazing Agency. I used Curtis&Parker to help me find a 2 bedroom garden flat in Hammersmith. They kept me updated on any new properties that became available until I found the right one for me. They where responsive and efficient in completing the referencing and getting the tenancy agreement signed.

Massi · 23 March 2024

★★★★★ 5/5

Google

I have dealt with Curtis and Parker for many years and have found them to be an excellent estate agent.

Nikki · 10 May 2025