Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotA very positive experience
I’ve had a great experience with this letting agency from the initial viewing and getting my offer accepted via Mitch to the move-in coordination with Suzan. Thanks for your help!
Alice · 15 May 2024
Agent replied · 25 October 2024
Dear Alice,Thank you for taking the time to inform us of the positive experience you have recently had with the Lettings Department of James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
★★★★★ 5/5
TrustpilotGreat service from Chestertons SW Lettings
I've been using Chestertons SW Lettings for the past 10 years to rent my flat. The latest tenant changeover went smoothly, and Gary was really helpful in ensuring that everything went to plan. He is always quick to respond to queries, and very knowledgeable.
Nikki · 8 August 2021
★★★★★ 5/5
TrustpilotGlad found a ideal place before the new…
Glad found a ideal place before the new school start it! Appricate Tamara Price at Chestertons South West letting team who did really helps.No matter what the question is, she will try her best to find the answer in the first time. It is the most trustworthy estate agent I have ever seen.
Jocelyn · 15 August 2022
Agent replied · 25 October 2024
We are so pleased to hear! Thank you for sharing!
★★★★★ 5/5
TrustpilotThee amazing service in South Ken
I found the team at Chestertons in South Ken to be very efficient, friendly and genuinely nice to deal with. The manager Cory McNally was super helpful in resolving a number of queries I had regarding the tenancy agreement and I would highly recommend using this company. Thanks so much guys. You have been excellent!
Ashi · 12 May 2022
Agent replied · 25 October 2024
Thank you for the great review of Cory and the South Ken team!
★★★★★ 1/5
TrustpilotThey’ll take your deposit and not return it
Awful company - took my deposit to reserve a flat and wouldn’t return it. Don’t trust them at all. In the process of claiming through courts.
Aneel · 21 July 2024
Agent replied · 25 October 2024
Hi Aneel, we're sorry to see you have left this review. In order for us to look into this to understand the situation, we have sent you a request via Trustpilot for further details. If you could complete this at your earliest convenience, we will investigate further.
★★★★★ 5/5
TrustpilotGreat experience
I'm so grateful to Chestertons and in particular to Alhad. It's such a daunting experience to rent a new home especially when big changes are afoot, and to experience the authenticity and understanding that my partner and I experienced from Alhad, made this part of our journey calm, considered and valued.
Jordan · 21 October 2022
Agent replied · 25 October 2024
We are delighted to hear how pleased you are with Alhad's assistance, thanks so much for taking the time to provide this feedback. We hope you and your partner are very happy in your new home!
★★★★★ 5/5
TrustpilotThank you Bobby
Thank you Bobby Rented my property with in a week.
Mr · 9 November 2021
Agent replied · 25 October 2024
Thank you for taking the time to review your experience
★★★★★ 1/5
TrustpilotLetting managers lied and wasted time
Letting managers lied to both my tenant and me about details of the contract and dates. When I complained they said that it was ok as they had not wasted my money, only my time. I've tried to contact their head office 5 times to speak about this but nobody replied to calls, emails or the online chat.
Michelle · 9 November 2021
Agent replied · 25 October 2024
We are sorry to hear you are disappointed and are still investigating what happened with calling head office and the online chat, as there should not be such delays there please accept our apologies for the inconvenience caused to you. Please see below for an update from David, the lettings manager:Dear Michelle,We’re sorry the tenant was unable to meet with you for the check-in but do hope you find him an excellent tenant in all other respects.Our fees remain highly competitive and we strive to provide the highest calibre tenants to all our landlords. We certainly wish you well with the tenancy and please do get in touch if there is anything we can do in the meantime, we are available to speak anytime.Kind regards, David
★★★★★ 5/5
TrustpilotThanks to Katherine Ma
I am very grateful to Katherine Ma, with her help I was able to rent a satisfactory flat. She is a patient and enthusiastic person.
Zhao · 1 August 2024
Agent replied · 25 October 2024
Hi Zhao, thank you for the great review. We are so glad she as able to help you rent a satisfactory flat. We appreciate the kind words. Have a lovely day.
★★★★★ 5/5
TrustpilotKate was very helpful and definitely…
Kate was very helpful and definitely made the process smooth running!
AP · 22 August 2021
Agent replied · 25 October 2024
Thank you for the five star review.
★★★★★ 5/5
TrustpilotJasmine is lovely
Jasmine is lovely. I very much enjoyed working together with her.
Ying · 19 August 2021
Agent replied · 25 October 2024
Thank you for taking the time to share your feedback. This is really useful for those who are looking to potentially use Chestertons as their agent.
★★★★★ 5/5
TrustpilotSouth West Lettings
I found Chestertons very professional, reliable and easy to deal with. In particular, Melissa was very good and always went the extra mile to secure tenants for our flat at the best possible price, making sure she was being fair to both parties.
Sue · 18 August 2021
★★★★★ 4/5
TrustpilotAgent has been prompt to reply to…
Agent has been prompt to reply to emails.
Jenny · 10 February 2022
Agent replied · 25 October 2024
Thank you for the positive review!
★★★★★ 4/5
Trustpilotefficient, knowledgeable and helpful
As an inexperienced landlord, I found Marine Signoret to be both knowledgeable and helpful when contacted. - And extremely efficient too
Christine · 1 October 2024
Agent replied · 25 October 2024
Hi Christine, thank you for leaving some positive feedback. We appreciate the kind words and wish you all the best.
★★★★★ 2/5
TrustpilotNo show at scheduled appointment + did not respond to calls
Did not show up or answer calls at the time of scheduled appointment after having confirmed multiple times prior by email and phone.Edit - subsequently called 1 hour after missing the scheduled appointment to apologize and offer an explanation - which is better than no response at all.
Shan · 17 January 2023
Agent replied · 25 October 2024
Hi Shan, thank you for reaching out. We're really sorry to hear this but glad that someone reached out to offer you an apology and explanation. Should you need anything else, please feel free to email social@chestertons.co.uk and we'll be happy to assist. Wishing you all the best!
★★★★★ 5/5
TrustpilotVery friendly and capable team that…
Very friendly and capable team that gets things done. I am really pleased with the service.
Suzy · 13 December 2024
Agent replied · 25 December 2024
Hi Suzy, thank you for the positive feedback. We appreciate the support and wish you all the best.
★★★★★ 5/5
Trustpilotsafety compliance team
Ellie Z, Hanna, Faith, Colette , Natasha E and Samira are all a great safety compliance team at Chesterton's. they are all super efficient and thorough when instructing and checking various electrical tests/jobs. Love working with them all!
Lily · 27 October 2023
Agent replied · 25 October 2024
Thank you for your kind words Lily, we really appreciate the feedback for the team. If you need anything else, we're only a phone call or email away!
★★★★★ 5/5
GoogleHannah Al-Sayyah has been the most efficient, considerate, respectful professional I've ever encountered in the real estate industry. Her support, response and professionalism in resolving all issues related to my recent tenancy agreement have come as a great relief during challenging circumstances.
I can't recommend her highly enough.
Many Thanks Hannah.
Konstantinos · 25 October 2018
★★★★★ 5/5
TrustpilotDavide Frongia and Tsion Tesefay…
Davide Frongia and Tsion Tesefay handled the contract renewal and rent increase for my flat in a prompt and efficient manner. I am pleased with the outcome.
Mark · 24 August 2025
★★★★★ 5/5
TrustpilotMuch more confident.
After having received pretty poor management in the past, I feel much more confident with Preya looking after my property. She deals with issues swiftly and competently and aims to make the experience as stress free as possible.
Vanessa · 21 October 2023
Agent replied · 25 October 2024
This is amazing to hear Vanessa, thank you for your feedback. If you need any further help, we're only a phone call or email away.
★★★★★ 5/5
TrustpilotStav and the team were very helpful and…
Stav and the team were very helpful and professional.
Jack · 10 November 2021
Agent replied · 25 October 2024
Thank you for taking the time to leave a review!
★★★★★ 5/5
TrustpilotBobby went above and beyond for us
Bobby went above and beyond for us. Highly recommend
Mr · 9 November 2021
Agent replied · 25 October 2024
Thank you for the 5 star review!
★★★★★ 5/5
TrustpilotThanks a lot for amazing guidances…
Thanks a lot for amazing guidances provided by Katherine Ma. I rented a good apartment through Chestertons and I’m really satisfied with services here.
Fred · 1 August 2024
Agent replied · 25 October 2024
Hi Fred, thank you for taking the time to write a great review. We are so glad you was satisfied with Katherines services and should you require any further assistance, we will be happy to help.
★★★★★ 5/5
TrustpilotReally helpful and smooth process
Chestertons were great! Bradley fitted a viewing for us unbelievably quickly and we had the house signed by that afternoon. Referencing & payment process has been equally very smooth.
Jack · 2 May 2024
Agent replied · 25 October 2024
Hi Jack, thanks for sharing your experience with Bradley and congratulations on finding a new home so quickly! If you need anything else, please do reach out to us. Wishing you all the best!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
