Trusted Agent profile · Hammersmith and Fulham
★★★★★
2,409 reviews across 2 platforms
78 New Kings Road, Fulham, SW6 4LT, Hammersmith and Fulham, SW6 4LT
Part of Chestertons, see every office.
Chestertons's office in Hammersmith and Fulham, at 78 New Kings Road, is rated 4.5 out of 5 across 2,409 reviews on two platforms, including 104 Google reviews rated 4.8.
Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
5/5
Trustpilot5* - Highly Recommend!
With the help of Charlie in SW Lettings, the process of searching for and moving into a new apartment was effortless. Charlie went above and beyond to help find the perfect spot for my partner and I, cant recommend him and this agency enough!
What wonderful feedback! We thank you for taking the time to write a review.
5/5
TrustpilotGood experience so far!
Zoe has been great in organising our recent rental deal. Very friendly and helpful, and quick to respond on the phone. We are only at the very first stages of the contract but have been very happy with our experience with Chesterton’s so far.
Thank you for taking the time to post a review. It is great to hear that you are happy with the service provided so far, and endeavour to ensure this continues.All the best.
5/5
TrustpilotChestertons South West Lettings - Melissa
Melissa was incredibly helpful with our transaction. She worked around our schedule to give us a virtual tour and helped get us the answers about the property. We were very happy to find such a wonderful place. Highly recommend working with Chestertons and Melissa.
Thank you for sharing!
5/5
TrustpilotExcellent agency with fantastic…
Excellent agency with fantastic managers. I am a tenant in the flat they manage. I had issues with the washing machine and lighting - and my manager, Isaiah Samuels, had all the work organized on the same day!They respond fast and help with all problems.
Hi Unkmas, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
5/5
TrustpilotZelda was super-efficient
Zelda was super-efficient, responded to a request straight away.
Hi Anna, thank you for your review. It's great to hear that Zelda was super efficient and came back to you straight away. Feel free to reach out again if you need anything.
5/5
TrustpilotCameron Bates has been excellent
Cameron Bates has been excellent. He is focussed, calm and always returns calls the same day. I would recommend him. The purchase took 3 months quick and straightforward
Dear Laura,Your feedback is very much appreciated, thank you, Cameron will be thrilled.We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service, communication and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope you are very happy in your new home and we look forward to working with you in the future.
5/5
TrustpilotBrilliant job done by Chestertons
Brilliant job done by Chestertons! Isabela Thompson made all the diference being a wonderful agent. Chestertons has given us all the necessary support and it was great to work with them!
Hi Ana, thank you for your kind words regarding Isabela, she'll be delighted to hear this! Should you need any further support, please let us know. Best wishes!
5/5
TrustpilotExcellent services and great lettings team
The whole lettings team were fantastic, from start to finish. They guided me through the whole process keeping me informed throughout. I’d like to say a special thank you to Karen, Elliott and Rachele for all their help and advice. I would highly recommend Chestertons.
Thank you for the 5* review - this has been shared with Karen, Elliot and Rachele.Have a great day!
5/5
TrustpilotConor Bunn 5*
Second time working with Conor Bunn at Chestertons and it was just as smooth/ pain free as the first! Conor sold my first flat and I have just bought my dream property with him. He sent to me off market, taking into consideration my spec, needs and eventually got the deal over the line.Couldn't recommend enough!
Dear Will,Your feedback is very much appreciated, thank you, Sam and Elliot will be thrilled.We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope you are very happy in your new home and we look forward to working with you in the future.
1/5
TrustpilotDealing with Clapham Junction office is a joke.
We contacted the Clapham junction branch and spoke to Gary Noone who agreed he would equally market our flat for let on Lavender Hill.We were also marketing the flat on open rent web portal and had agreed any leads we receive would be be passed onto Chestertons.Almost 3 weeks ago we were informed that the agent had secured us a tenant and were in the process of commencing the referencing. Today we called the agent to be told the tenant has not sent any documents so no tenant has been secured. When were you expecting to inform us Chestertons? When we call you to find out given you had said to us the tenant you had secured would be moving in on the 20th September 2020. This is a office run by clowns and a joker. Avoid at all costs these incompetent agents are not worth dealing with.
5/5
TrustpilotGiorgio was fantastic to deal with
Giorgio was fantastic to deal with. Always available for quick call on questions and helped me navigate the process of securing a house really easily. He even met us on his day off (a Sunday) to give us the keys. Would highly recommend him
Giorgio was very pleased to receive this feedback!Thank you.
5/5
TrustpilotJasmin Popalzai, Excellent Property Management
As an experienced landlord, I would like to comment on the high quality property management service provided by Jasmin Popalzai of Chesterton's. Jasmin has demonstrated responsiveness, excellent communication skills and high quality customer service. She owns and resolves issues in a timely manner and is a credit to the Chesterton's team.
5/5
TrustpilotExcellent service
Juliette is very professional and proactive very impressed.
Hi Samantha, thank you for leaving a great review. Juliette will be thrilled by the kind words. Wishing you all the best.
5/5
TrustpilotGem and his team have come up trumps…
Gem and his team have come up trumps once again with great tenants.
Hi Steve,Thank you for taking the time to write a great review. We are so glad you were pleased with Gem and his team.We appreciate the support.Chestertons
4/5
TrustpilotStand out agent: James Smith
Overall we had a good experience with the agency but James Smith was brilliant at resolving our issues swiftly. On occasions acting on our behalf during his holidays and evenings, we can’t all thank you enough for your help.
Dear Benjamin,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
5/5
TrustpilotJuliette Dartois was great
Juliette Dartois was great. Very effective and personable.
Hi Altaf, thank you for taking the time to write a review. We are so glad Juliette was effective and personable. We appreciate the support and should you require any further assistance, we will be happy to help.
5/5
TrustpilotExperience with Chestertons has been…
Experience with Chestertons has been great so far! My agent Tamara Price has been most facilitative and prompt in assisting my hunt for a property.
Hi Kass, thanks for taking the time to leave a review, Tamara will be happy to hear this. Wishing you all the best in your property search!
1/5
TrustpilotThey seem to be addicted to the phone
They seem to be addicted to the phone. I’ve emailed twice and some pillock just keeps ringing me. Just reply to the damn email. Get these estate agent off their phones. It may be their job to natter endlessly loving the sound of their own voice but the rest of us have jobs also and need to keep them and can’t be speaking every five minutes of every day. Painful experience.
5/5
TrustpilotRefreshing to have such a positive…
Refreshing to have such a positive experience with estate agents, working with Ronan and his team was genuinely enjoyable. They went above and beyond to support us at every step of the rental process and I couldn't speak more highly of them.
Thank you for your review Christy. We are pleased to hear of your positive experience.
5/5
TrustpilotFind a flat that I like
Find a flat that I like. Bradley is very helpful, quick and attentive. I got the offer accepted by the landlord within a couple hours. He also helped me to find an affordable internet service. Though, their preference checking system can be quite lengthy.
Thank you for the five stars! We have shared your kind words with Bradley and his manager. Have a great day
1/5
TrustpilotHello everybody
Hello everybody, please please please don’t rent out your house with Chestertons because you’re never get back your deposit taking away from you and try to not give it back to you. I have wait for my deposit now two months and nothing. They don’t want to give me back all of the deposit putting on me lots of damage. My house was in very very good condition and they only keep you waiting for your own money, so please listen to me don’t give them to rent out your flat and there is one person who promising every day she gonna call Bart she don’t do that her name is shruthi I never in my life have seen such a liar. There are please please please don’t rent out your flat with them.
Hi Eva,Thank you for taking the time to leave this review, we take client dissatisfaction very seriously. Please do respond to our request for more information so we can investigate this matter further.
5/5
TrustpilotBrilliant customer service
Brilliant customer service, I had a very important problem that needed solving and Sidney was on the case immediately and his communication was swift and excellent throughout. Thanks too to Michael for his help. That's a great team you have.
Thank you for leaving your review Greg!
5/5
TrustpilotGreat Service
Ian Barrett and Sara Gawith have been consistently helpful, concise and determined in supporting our sale of a Victorian Town House in Earls Court. It has been a protracted sale due to a tenant eviction and title complexities. They have been invariably prompt, polite and motivated to pass on information from the buyer as it has evolved
Hi Dick, thank you for the great review and sharing your experience with Ian and Sara. We are so glad they have been prompt and polite when passing on information from the buyer! We appreciate the support and should you require any further assistance, we will be happy to help.
5/5
TrustpilotSupportive partnership throughout
We recently rented a flat, as tenants, through Chestertons. Olivia was wonderful to work with - prompt, responsive, informative, direct and honest but always supportive. It really was a pleasure to work with Olivia and Chestertons.
Thank you for sharing Sarah!
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