Trusted Agent profile · Hammersmith and Fulham
★★★★★
2,411 reviews across 2 platforms
78 New Kings Road, Fulham, SW6 4LT, Hammersmith and Fulham, SW6 4LT
Part of Chestertons, see every office.
Chestertons's office in Hammersmith and Fulham, at 78 New Kings Road, is rated 4.5 out of 5 across 2,411 reviews on two platforms, including 103 Google reviews rated 4.8.
Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
5/5
TrustpilotKind and helpful staff
Mitch at Chestertons in the lettings department was wonderful to speak with this morning, very knowledgeable and super helpful with my queries. He had a lot of patience and was a joy to speak with. Thank you Mitch!
This is great to hear Alice, thank you for taking the time to leave a review for Mitch. Please do let us know if you need anything further. Best wishes for 2024!
3/5
TrustpilotMixed experience
My experience with Chestertons has been mixed. The people I spoke with has been friendly, however the communication could be greatly improved.I constantly had to chase for information for moving in, I didn't receive any information at all about the scheduled time for check-in to the apartment, no information about how to register for concierge, gym, etc. Another thing, which was surprising to learn, is that I will be dealing with the landlord directly instead of Chestertons - I was never informed of this throughout the process and only learnt this on the move-in day..
Hi Daniel, thank you for highlighting this to us, we've passed this feedback on to the relevant team so they are aware. Whilst we feel that feedback was given during the process, we appreciate your comments regarding specific info for the building and how to register for certain facilities. If there is anything else we can assist with, please do not hesitate to reach out directly to the team or email social@chestertons.co.uk.
5/5
TrustpilotI had the pleasure of having Madi from…
I had the pleasure of having Madi from the Fulham branch assist me with finding a new home. She was outstanding from start to finish. I am so thankful to her for helping making a stressful situation so much better. She is professional, helpful, friendly and goes above and beyond her job role. Thank you Madi!
Thank you so much Nicci! We are so pleased to hear of your experience with Chestertons.
5/5
TrustpilotWonderful care and customer service!
Sharon Chattalis has been nothing short of wonderful in handling our lease swap, from prompt communication, to clearly outlining next steps and negotiating with the landlord. The process felt quick and stress free thanks to her care and dedication to finding the best solution for all parties.
Dear Amy,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. We are delighted to hear of your positive experience. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team and in particular Sharon. Wishing you all the best for the future.
5/5
TrustpilotThanks to Xiaoyi anf the Team
Thanks to Xiaoyi anf the Team. Xiaoyi Fan, together with Ryan Briggs and others has been doing a good job, being responsible and quickly responsive in dealing with various matters. Thanks also to other Chetertons Teams, selling and leasing, etc.
We're thrilled to hear this Paul, thank you for taking the time to leave a review. If you need anything further, please do let us know. Best wishes!
4/5
TrustpilotWith a difficult tenant and an ageing flat
With a difficult tenant and a flat and block which have suffered from neglect, I have greatly benefitted from the work and advice of Shakil. He has responded promptly to an increasing number of issues. He has persevered in getting access to the flat and implementing various maintenance tasks. Pa-Reis has faced similar problems of lack of response from the tenant but is persevering in the efforts to secure a renewal contract. Thank you both.
Hi Neil, thank you for taking the time to leave a review for Shakil and Pa-Reis. We know they are still working with you to secure a renewal contract so if you need anything else, please do let them know. Best wishes!
5/5
TrustpilotThank you Shakil
Shakil has been most attentive and diligent in dealing with a complex situation. I am very grateful for his input and professionalism at all times. Thank you.
Hi Raj, thank you for sharing your experience with Shakil. If you need any further help, please do let us know. Best wishes!
5/5
TrustpilotThank you Ellina!
Ellina was so lovely and helpful, she kept pushing to get us the flat we wanted and didn’t pressure us into accepting anything we weren’t happy with. This was a much more positive experience than I’ve had with estate agents in the past and now we have an amazing flat we can’t wait to move in to!
Thank you for your review Daniella! We are so pleased to hear this!
5/5
TrustpilotNew Home!
Olivia Arnell made a typically difficult experience to an organized and efficient one. She showed me the property the same day I emailed her. She was able to answer all my questions and guide me through the whole process and I now have a new home! Thank you Olivia!
Congratulations on your new home! We're delighted to hear Olivia helped you find it, we'll make sure to pass on your compliments to her. Should you need anything else in the future, please let us know. Wishing you all the best in 2023!
1/5
TrustpilotShady people -- will not miss any opportunity to fleece tenants
1. They took more than a month to return my deposit from the time when the checkout inventory report was generated. During that one month, each time, I had to initiate the conversation and they would send me a meaningless response -- "the landlord hasn't responded yet".2. After 1 month of the report generation, the agents said that the landlord proposed £100 charge for an item that costs £12 on Amazon citing that it had "sentimental" value. Luckily, the end of tenancy cleaners, who broke the item agreed to replace but even they were shocked to hear the £100 quote.In the end, the cleaners confronted their BS and it was all sorted.
Hi Preet, we're sorry to see you have left this review. We can see that you have since deleted your Google review but would like to reshare our response to this situation here.We are aware that your tenancy ended on the 18th January and on the 23rd January, when in receipt of the check out report, our team wrote to your Landlord advising that your full deposit should be returned to you. Ultimately, as you will appreciate, the decision relating to the return of the deposit lies with your Landlord and our role is to communicate their instructions to you. The Landlord proposed a deduction of £100 to replace an item that your nominated cleaning company had unfortunately disposed of. Following further conversations between the cleaning company, our team and the Landlord, an agreement was reached for the cleaning company to compensate the Landlord directly for the error they had made.The full deposit was then returned to you on the 23rd February. Whilst we were notified that you had contacted TDS to initiate a dispute through their adjudication service, the monies had already been refunded to you in full prior to this process commencing.
5/5
TrustpilotProfessional, friendly service
As a landlord wishing to avoid the stress and hassle of renting, JP and in particular Suzan Salih provided a professional, personable service which made the whole process very straightforward.
Dear David,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
5/5
TrustpilotGood all round!
We had a transition from the previous letting agent over to Chestertons - and they have always been freindly, happy to help, and quick to respond. Thanks especially to Risida Geeganage (our property manager). We have not had to use the team much, but when we have they have always made sure they get to the bottom of the issue and keep us updated.
5/5
TrustpilotWe have used Chestertons letting agency…
We have used Chestertons letting agency for a good few years now and have been impressed with their efficiency and friendliness. The Lettings Manager Stephen O'Connell has been particularly responsive and helpful and the ethos he has created has spread through all his staff.
Hi there,We're so pleased to hear that Stephen and the team have provided such an friendly and efficient service throughout the years! Thank you for taking the time to leave this review, and please don't hesitate to reach out if there's anything else we can support you with.
5/5
TrustpilotGreat service from Nishaad
Nishaad was extremely helpful and quick to answer any queries I had when looking for a rental property. He was professional whilst being personable, thorough when detailing property information and I felt that he really had my best interests at heart. I will definitely be using Chestertons again and highly recommend requesting Nishaad as your estate agent.
Thank you for sharing your experience with Chestertons. We are so pleased to hear this!
5/5
TrustpilotI was so impressed with the service
I was so impressed with the service, one of the guys Conner was really polite and went above and beyond, would highly recommend them.
Hi Alan, this is lovely to hear. Thank you for sharing and if you need anything else, please do not hesitate to let Conor and the team know.
4/5
TrustpilotStephen was a great help when renting…
Stephen was a great help when renting out my property. He gave sound advice and was around to assist throughout the whole process. Chestertons as a whole company seems reliable and competent. Do watch out for the number of auto emails sent out though!
Thank you for taking the time to leave us a positive review, we'd love to get to the bottom of the amount of auto-emails you are receiving to stop that. Please email social@chestertons.co.uk with more details so we can investigate. Best wishes
5/5
TrustpilotHad a great experience with South West…
I never usually write reviews, but we had a great experience with South West Lettings. Zoë Birch is by far the best estate agent my flatmates and I have had in the area. She was quick to respond and incredibly helpful in finding us great properties during the busy summer season. Thank you Zoë for all of your invaluable help!
Your feedback is highly valuable to us! Thank you for taking the time to post a review.
1/5
TrustpilotWelcome package
I just rented the house and underfloor heater is not working from the first day and temperatrure is 16 degrees. Also is really important to come someone to do WELCOME HOME showing how the house works, heater, heating time for shower, date to colect rubish and recicle...etc
Hi Hugo, thank you for taking the time to leave a review. We're very sorry to hear this. Please do respond to our request for more information so we can investigate this matter accordingly.
5/5
TrustpilotBig special thanks to Juliette for all…
Big special thanks to Juliette for all her help! She really made the whole process smooth and painless. Will be recommending Chestertons in the future!
Thank you for the glowing review, we're so pleased to read how easy Juliette made the process. Have a great week!
4/5
TrustpilotI’ve been in regular dialogue with…
I’ve been in regular dialogue with Akikur over a period of time. He’s always made time to explain his thoughts and the rationale behind his decisions. So when it came to letting my property, Akikur was the first person I thought of because of our rapport and the ease of dealing with someone like Akikur.
Thank you for the wonderful review, we are so pleased Akikur has been a great support.
2/5
TrustpilotI have had an absolutely horrible…
EDIT:Chesterton's have contacted me and have sent a person over about 12 hours after my review. They are working on a plan of action to resolve the issues. I will post updates on here.I have had an absolutely horrible experience ever since I moved in. When I went to view the flat, it had mould and water damage and I was hesitant to take it due to those issues. The Chesterton's agents assured me that those would be all fixed prior to my move in. I insisted to put those in the contract as a prerequisite for my move in, and they agreed. I thought everything was going to be fine.Well guess what, it wasn't. None of the work that was supposed to be done prior to my move in had been done. They claimed that the landlord was unresponsive, but nobody told me that despite daily phone calls. I had issues with the key pickup, malfunctioning washing machine, broken dishwasher, faulty electrical wiring in the bathroom (likely due to water damage) and myriad of other issues.So far it has been 7 weeks since I highlighted those issues and a grand total of 0 work has been done on the flat. The property manager seldom replies to emails as he is perpetually busy or on holiday, and when I pop in person to the office they are always "just about to call me" or "just about to answer my email".The moto of this agency should be "99% of your problems go away if you simply ignore them", because that's their attitude to completing flat repairs, or upholding their side of a contract they have signed.I am certain that if my rent is late for even one day I'd be bombarded with threatening phone calls and emails, but if half of my kitchen is out of service for 2 months, they can just always say "waiting for a landlord approval".
Hi Nikolay, thank you for raising this matter with us. We are aware that a member of our Property Management team has since been in touch and visited the property, to resolve this for you as soon as possible. Should you need anything else, please do let them know.
5/5
TrustpilotBest property manager Jessica!!
Jessica Jimenez is the best property manager I’ve ever met. She is super helpful on property repairing/ replacement and another thing related to this propety. I won’t say my experience with Chestertons is perfect. But would love to give 5 🌟 to wonderful Jessica.
5/5
TrustpilotDear wonderful Risida
Dear wonderful Risida, I cannot thank you enough for your kindness, professionalism, and continuous support. You have always handled everything with the utmost care and efficiency, making every step seamless and stress-free for me. Your dedication, patience, and exceptional service truly make a difference, and I sincerely appreciate all your efforts. I am deeply grateful to you, Ms. Risida!
Hi Gerda, thank you for your feedback. We understand you’ve had a chance to speak with Angelina over the phone and she's working to address and resolve the issues you raised and is committed to improving the communication going forward. Your experience matters to us and we’re here to ensure we get it right.
5/5
TrustpilotTamara Price at South West Lettings
Tamara Price at South West Lettings has been fantastic to deal with - super communicative and ensured we were able to let a great flat with ease. She made it a painless process and advised us on all queries we had and turned around the reservation super quickly - I would highly recommend Tamara and Chestertons
Thank you for leaving your review Ross!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
