Trusted Agent profile · Hammersmith and Fulham
★★★★★
2,375 reviews across 3 platforms
191 Munster Road, Fulham, SW6 6BY, Hammersmith and Fulham, SW6 6BY
Chestertons's office in Hammersmith and Fulham, at 191 Munster Road, is rated 4.5 out of 5 across 2,375 reviews on three platforms, including 58 Google reviews rated 4.5.
Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
5/5
TrustpilotAngelina Malinina did a good job of…
Angelina Malinina did a good job of fixing the issues we had with the flat we are letting.
Thank you for taking the time to leave a review for Angelina. We're delighted to hear she assisted you with your property. Should you need anything else, please let us know!
5/5
TrustpilotAnson from Chestertons is so helpful…
Anson from Chestertons is so helpful and we can really count on him to sort out all these little things that happen when you rent. A real star!
Hi Maria,Thank you for taking the time to leave this review. It's great to hear how helpful Anson has been to you! We wish you all the best, and please do get in touch if you need any assistance from us.
5/5
TrustpilotExcellent service during the whole…
Excellent service during the whole process of renting, not only visiting the properties, but after with the paperwork and relationship with the landlady. Very recommendable.
Hi there,We're incredibly pleased to hear how our team was able to provide an excellent service! We wish you all the best, and please do get in touch if you need any further assistance.
5/5
TrustpilotChestertons let a property for me…
Chestertons let a property for me recently. Gary and Josh provided a personal service with excellent attention to detail and despite a tight timescale nothing felt pressured but everything was delivered to a high standard.Highly recommended.
Thank you for sharing your experience Wendy!
5/5
TrustpilotExtremely helpful
Extremely helpful, organized and efficient
Hi Svetlana, thank you for your kind feedback. We really appreciate hearing this. If you need anything else, do let the team know. Wishing you all the best!
1/5
TrustpilotTerrible Experience
Awful agency with zero regard for tenants privacy, rights, or common courtesy. Extremely negative experience with them. Avoid at all costs. I would never consider them to purchase a house after their complete disregard for customer service to tenants.
Thank you for getting in touch. We are sorry to hear you are not satisfied with the service received.We take all feedback very seriously, and would like the opportunity to discuss your comments with you further. Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.Thanks.
5/5
TrustpilotVery professional service
Very professional service, organised and friendly.
Dear Ivana,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear your feedback.
5/5
TrustpilotPrompt Service
Prompt and efficient service was given by Tamara.
Hi Sally,Thank you for the review. We are so pleased Tamara was prompt and efficient.Best RegardsChestertons
1/5
TrustpilotWorst experience with this agency
Very bad experience with this agency. They promise the moon, but once you've signed with them is it the complete opposite, and they'll simply ignore you when you need them.
Hello Paul, Thank you so much for leaving this review, we are incredibly sorry to hear about your frustrations. We take client dissatisfaction very seriously and are keen to look into this for you. Please can you respond to the Information Request we’ve just sent you so that we are able to investigate further.Updated Reply:Hi Paul, Thank you for your patience whilst we looked in to this for you. You should have received a response from your Property Manager regarding matters that you flagged, these should now be in the process of being resolved. We sincerely apologise if you have felt neglected - it's certainly not how we want our clients to feel. Please do not hesitate to get in touch if you need any further assistance.
5/5
TrustpilotPrompt communication
Prompt communication, understanding attitude and always felt completely in the loop throughout the entire process - James Smith in particular made the whole process much easier ! Would definitely recommend
Dear Jess,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. James will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words.
1/5
TrustpilotWorst experience as a landlord
Property management demonstrates lack of understanding, knowledge, capacity and plain complacency.
Hi there, we're sorry to see you have left this rating. In order for us to investigate this, we have sent you a request via Trustpilot for further details. If you could please reply to this at your earliest convenience, we would really appreciate it.
5/5
TrustpilotVery good and efficient service from…
Very good and efficient service from Matt and Suzan on a recent letting. Would recommend.
Thank you so much for the review, we're really pleased you'd recommend the team!
1/5
TrustpilotDon’t go with Chestertons or you’ll…
Don’t go with Chestertons or you’ll regret it. 4 renegotiations, to be told a week before I move for work purposes it’s not worked out. Horrible service, pressure sales, texts at 1am. Wouldn’t recommend to my worst enemy.
Thank you for getting in touch. We are sorry to hear you are not satisfied with the service received.We take all feedback very seriously and would like the opportunity to discuss your comments with you further.Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.
5/5
TrustpilotDawn, Knightsbridge office
Dawn in the Knightsbridge office is outstanding. She understands what you need and doesn't waste time showing you properties that aren't suitable. Her service, and professionalism are impeccable and her market knowledge impressive.
Thank you so much for your review!
5/5
TrustpilotThe entire team of Chestertons in…
The entire team of Chestertons in SW11,Battersea has been wonderful specially Camillo who helped my PWM's clients to fulfill their needs, thank you.
5/5
TrustpilotVery professional and helpful.
Thank you for the 5 star review Rishi
5/5
TrustpilotI have had the pleasure to work with…
I have had the pleasure to work with Chesterstons and in particular with Charlotte who has been incredibly professional and wonderfully supportive throughout the whole flat search process! Thank you so much! Warmest wishes and gratitude,Beata
Thank you for sharing Beata. We are really pleased to hear this.
5/5
TrustpilotChestertons always finds great tenants
Chestertons always finds great tenants. Of particular note is their property management - great attention and involvement.
Hi Florian, thank you for your review. We're happy to hear that you've found some great tenants through us for your property. If you need anything else, please let us know.
5/5
TrustpilotExcellent service from Jamie Walker to…
Excellent service from Jamie Walker to let our flat in W2. He gave us an accurate market assessment and found tenants quickly. The process from start to completion was very smooth. Highly recommended.
Thank you for your review Richard!
5/5
TrustpilotGiorgio provided outstanding service…
Giorgio provided outstanding service and was very professional. He went above and beyond to get us our dream property. Thank you Giorgio.
5/5
TrustpilotSouth West Lettings review
We rented our property with South West Lettings. The process from start to finish was so easy and everyone we dealt with were professional, helpful and supportive. I would recommend them to anyone looking for a Lettings agent.
It is wonderful to receive such positive feedback - thank you.
1/5
TrustpilotI wanted to submit offer for a…
I wanted to submit offer for a property, however the agent over the phone told me to put offer with other agency! I am not sure why agents need to be so arrogant with buyers this days!!
Unfortunately The Property Ombudsman Code of Practice specifies that agents ask clients to go back to the original estate agent to make their offer through them, providing it is within the first 6 months after the first agent was withdrawn from the property. Had we have taken your offer, the owner could have been liable for paying two fees, which may well have meant he not wish to sell to you. The advice given was provided in the aim of increasing your chances of success with this property. If you are interested in any other properties through us, we will gladly put forward any offers you make.
4/5
GoogleThe choice of Chestertons to sell the flat was based on a number of years’ experience of their tenancy service. All staff were found to be straightforward, cheerful and efficient. The same qualities have been found in the Munster Road sales team. The key attributes were: clear communication at all stages of the process, a personal concern for the client’s interest and an overall efficiency in obtaining a good result. Chestertons provided a professional and personal service which was admirable.
5/5
TrustpilotNiema Latif
Good communication flow, good responsiveness, good results
Hi there, thank you for taking the time to leave a review for Niema. Should you need anything else, please feel free to get back in touch. Best wishes!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
