Trusted Agent profile · Hammersmith and Fulham
★★★★★
2,371 reviews across 3 platforms
191 Munster Road, Fulham, SW6 6BY, Hammersmith and Fulham, SW6 6BY
Part of Chestertons, see every office.
Chestertons's office in Hammersmith and Fulham, at 191 Munster Road, is rated 4.5 out of 5 across 2,371 reviews on three platforms, including 58 Google reviews rated 4.5.
Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
5/5
TrustpilotAgreed tenancy let
Great at renewing my tenancy and asking for what I needed.Niema Latif was my agent so I wanted to say a special Thankyou to her.
Thank you for your review Paul, Niema will be delighted to hear this!
5/5
TrustpilotShort Term Rental
Preya has been wonderful to work with for my short term rental. She is responsive and professional, and has made my short term stay turnkey.
Thank you for your feedback Kelly, we're happy to hear your short-term stay was an enjoyable one. Wishing you all the best for the future!
5/5
TrustpilotMoving from the USA to the UK
We are moving from the USA to the UK and enlisted Chesterton’s help to find a flat to let. We dealt with several branches & agents, but by far the most helpful was Shannon Kearns. She showed us more properties than all the other agents combined! More importantly, she took the time to educate us about the area throughout the day. We could tell she really has her customers’ best interests at heart and was assertive without ever being pushy. We would work together with her in the future without hesitation.
Hi Scott,Thank you for taking the time to leave this great review. We're so pleased to hear that Shannon was able to offer such a high standard of assistance in finding you a flat in London. We hope that you have found the perfect place, and look forward to hearing from you again.
5/5
TrustpilotDawn at Chestertons was brilliant
Dawn at Chestertons was brilliant! She made the stressful task of finding a new flat and negotiating conditions stress free. She was super proactive in finding solutions and making my life a lot easier as a new tenant. Thank you Dawn!
Thank you for taking the time to review your experience - so glad to hear how wonderful Dawn was!
1/5
TrustpilotI have been consistently misled by the…
I have been consistently misled by the local office that looks after Barnes and Mortlake over several years. Originally it was attributed to a turnover in staff and the problem was so big we naturally gave the time to resolve. However, our patience was misplaced. 10s of visits, emails, and meetings, and two years later, still nothing has been done. They have done a professional job of obfuscation and created the illusion of service. However, quotes have been lost, very few follow-up calls, and communication by omission and many, many quotes have been arranged, keeping us busy and under the impression, something was happening, but nothing.
Hi David,We're very sorry to hear about your negative experience with Chestertons. Please do respond to our request for more information so we can investigate and raise this with the appropriate team. Many thanks,Chestertons
5/5
TrustpilotHighly Professional & Efficient
Aiste provided a highly professional and efficient service throughout the process of securing a tenant for my property. I would highly recommend Aiste and Chestertons.
We're happy to hear Aiste found you the perfect tenant for your property Craig! Please reach out to the team if you need any further assistance. Best wishes!
5/5
TrustpilotFiona Davidson is an angel
Fiona Davidson is an angel, in disguise as a skilful, sensitive and wise negotiator.
Hi Penny, that's such a lovely review, thank you for taking the time to share your experience with Fiona. If you need anything else, please feel free to let us know. Best wishes!
5/5
GoogleProfessional and great experience with our property purchase. Conor was my agent during the entire process. I would definitely buy another one with him again
Hi Thiago, Thank you for taking the time to leave this review. It's fantastic to hear about your positive experience with Conor! We wish you all the best, and look forward to working with you again.
5/5
TrustpilotThank you Vanessa Newman-Wright…
Huge thank you to Vanessa Newman-Wright for all her help. Great service.
Hi Nicholas,Thank you for taking the time to write a review.We are so glad you received a great service from Vanessa.We wish you all the bestChestertons
5/5
TrustpilotColette O’Sullivan
My contact at Chestertons was Colette O’Sullivan. Colette was super helpful and very supportive. I am very grateful for her advice and practical assistance.
Hi Janet, we're really happy to hear you found Colette supportive throughout the process. Wishing you all the best!
1/5
TrustpilotDO NOT TRUST THEM!!!
This agency is the worst, do not trust them!!! We dealt with a woman called Abigail Gould in the South Quays branch. Her communication with us was poor, she was unprofessional & did not explain anything clearly unless we asked questions. We arranged a time with her to view the property, and when she turned up, she herself said “I’ve never been to this property, I don’t actually know what it’s like.” That was the first red flag, but we proceeded to view the property, as we was taking a look around, she mentioned there was another offer for the property but it wasn’t confirmed and she’d let us know later that evening. We asked her about the holding deposit, and there was miscommunication with how much it was etc.. nothing was explained clearly. When she did send us the link to pay the holding deposit. We felt rushed and the whole thing seemed dodgy. We did not pay the deposit straight away, so she decided to offer us a zero deposit scheme as apparently the landlord allowed this, however after telling us this she said there was another offer from someone else who “earned more” which we thought was quite rude. But funnily enough, the guy didn’t come through according to her. She then said the property was ours, but to be quick as there was someone else viewing the flat later on. I turned down her offer, and said we’d found another place, to which she blocked me on WhatsApp. These people are just out to take your money, they rush you and make out they have so many viewings so you give them the money. CHESTERTONS IS A DODGY AGENCY DO NOT TRUST THEM!!!
5/5
TrustpilotAiste Kotliarova is very professional
Aiste Kotliarova is very professional, efficient, friendly and attentive and helped us to rent the house we wanted. We are very grateful to her!
Hi Yue, congratulations on your new home and we wish you all the best for the future!
4/5
TrustpilotTom Soutar was great at a seamless…
Tom Soutar was great at a seamless process in securing my property. Couldn’t have asked for a better job.
Dear Lucie,Thank you for taking the time to inform us of the positive experience you have recently had with our team at James Pendleton. Thomas will be delighted with your feedback, as are we. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
5/5
TrustpilotChestertons South West Lettings - Sean
I had the pleasure of engaging with Sean at the Chestertons to help me out and finding a place around Twickenham. The beauty I see in Sean is speed, efficiency and professionalism. Nice combination of traits!A real asset to the Chestertons brand...thank you Sean!
Thank you for sharing!
5/5
Trustpilot5* - Highly Recommend!
With the help of Charlie in SW Lettings, the process of searching for and moving into a new apartment was effortless. Charlie went above and beyond to help find the perfect spot for my partner and I, cant recommend him and this agency enough!
What wonderful feedback! We thank you for taking the time to write a review.
5/5
TrustpilotGood experience so far!
Zoe has been great in organising our recent rental deal. Very friendly and helpful, and quick to respond on the phone. We are only at the very first stages of the contract but have been very happy with our experience with Chesterton’s so far.
Thank you for taking the time to post a review. It is great to hear that you are happy with the service provided so far, and endeavour to ensure this continues.All the best.
4/5
TrustpilotGreat service from Joyce
Joyce has been really helpful with managing our property and tending to the needs of our tenants.She is an asset to Chesterton.
Thank you for your feedback Joanne! We'll make sure to pass your compliments on to Joyce and the rest of the team.
5/5
TrustpilotChestertons South West Lettings - Melissa
Melissa was incredibly helpful with our transaction. She worked around our schedule to give us a virtual tour and helped get us the answers about the property. We were very happy to find such a wonderful place. Highly recommend working with Chestertons and Melissa.
Thank you for sharing!
5/5
TrustpilotExcellent agency with fantastic…
Excellent agency with fantastic managers. I am a tenant in the flat they manage. I had issues with the washing machine and lighting - and my manager, Isaiah Samuels, had all the work organized on the same day!They respond fast and help with all problems.
Hi Unkmas, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
5/5
TrustpilotZelda was super-efficient
Zelda was super-efficient, responded to a request straight away.
Hi Anna, thank you for your review. It's great to hear that Zelda was super efficient and came back to you straight away. Feel free to reach out again if you need anything.
5/5
TrustpilotBrilliant job done by Chestertons
Brilliant job done by Chestertons! Isabela Thompson made all the diference being a wonderful agent. Chestertons has given us all the necessary support and it was great to work with them!
Hi Ana, thank you for your kind words regarding Isabela, she'll be delighted to hear this! Should you need any further support, please let us know. Best wishes!
5/5
TrustpilotExcellent services and great lettings team
The whole lettings team were fantastic, from start to finish. They guided me through the whole process keeping me informed throughout. I’d like to say a special thank you to Karen, Elliott and Rachele for all their help and advice. I would highly recommend Chestertons.
Thank you for the 5* review - this has been shared with Karen, Elliot and Rachele.Have a great day!
5/5
TrustpilotCameron Bates has been excellent
Cameron Bates has been excellent. He is focussed, calm and always returns calls the same day. I would recommend him. The purchase took 3 months quick and straightforward
Dear Laura,Your feedback is very much appreciated, thank you, Cameron will be thrilled.We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service, communication and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope you are very happy in your new home and we look forward to working with you in the future.
1/5
TrustpilotDealing with Clapham Junction office is a joke.
We contacted the Clapham junction branch and spoke to Gary Noone who agreed he would equally market our flat for let on Lavender Hill.We were also marketing the flat on open rent web portal and had agreed any leads we receive would be be passed onto Chestertons.Almost 3 weeks ago we were informed that the agent had secured us a tenant and were in the process of commencing the referencing. Today we called the agent to be told the tenant has not sent any documents so no tenant has been secured. When were you expecting to inform us Chestertons? When we call you to find out given you had said to us the tenant you had secured would be moving in on the 20th September 2020. This is a office run by clowns and a joker. Avoid at all costs these incompetent agents are not worth dealing with.
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