Trusted Agent profile · Hammersmith and Fulham

Chestertons Munster Road Sales reviews in Hammersmith and Fulham

4.5

★★★★★ Excellent

2,371 reviews across 3 platforms

191 Munster Road, Fulham, SW6 6BY, Hammersmith and Fulham, SW6 6BY

Part of Chestertons, see every office.

Chestertons's office in Hammersmith and Fulham, at 191 Munster Road, is rated 4.5 out of 5 across 2,371 reviews on three platforms, including 58 Google reviews rated 4.5.

Google logo

4.5 / 5

58

Reviews on Google

This office

Yell logo

3.0 / 5

2

Reviews on Yell

This office

Trustpilot logo

2,311

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.

5/5

Trustpilot

Helpful and Responsive

When my tenancy came up for renewal Zosia was extremely helpful, professional and responsive. They helped me to negotiate an eleven month renewal, as opposed to the usual twelve months, and assisted with arranging a compromise on the rent increase. Thansk you very much

J · 28 March 2023

Agent replied · 8 February 2025

Thank you for taking the time to inform us of the positive experience you have recently had with our renewals team at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. We wish you all the best.

5/5

Trustpilot

Catherine Whaley is a wonderful…

Catherine Whaley is a wonderful property manager who is always response really quickly.It is really good experience to be with her for one year.

Sue · 8 July 2024

Agent replied · 22 October 2024

Hi Sue, thank you for taking the time to write a great review. We are so glad Catherine was always responsive and made it a good experience. We wish you all the best!

5/5

Trustpilot

A helpful hand in a crazy renting market

Stav is amazing! He was so helpful in finding my partner and I our new flat. He was very easy to contact and communicate with. I felt like he went above and beyond any other agent I had met with. I would absolutely recommend him to anyone who was looking for a new home.

Heather · 9 February 2022

Agent replied · 22 October 2024

Thank you for sharing!

5/5

Trustpilot

Above and Beyond: Chestertons Team in Fulham

I've just renewed my rental contract for another two years with a property managed by Chestertons in Fulham, and honestly, I couldn't be happier with the team I'm working with. Over the past two years, Emma, Ana, Anna, Nieme, and the rest of the crew have provided nothing short of excellent service. Communication with the tenants and the landlord has been smooth, responsive, and supportive overall.I've recommended them to my friends multiple times already. If you're looking for a professional agency, just give them a call :)

Babunimeh · 3 February 2024

Agent replied · 22 October 2024

Hi there, congratulations on renewing your contract with us and for leaving a kind review for our Property Management team - they'll be delighted to read this! Should you need anything else, please do not hesitate to get in touch. Wishing you all the best for 2024!

5/5

Trustpilot

Above and Beyond: Chestertons Team in Fulham

I've just renewed my rental contract for another two years with a property managed by Chestertons in Fulham, and honestly, I couldn't be happier with the team I'm working with. Over the past two years, Emma, Ana, Anna, Nieme, and the rest of the crew have provided nothing short of excellent service. Communication with the tenants and the landlord has been smooth, responsive, and supportive overall.I've recommended them to my friends multiple times already. If you're looking for a professional agency, just give them a call :)

Bassem · 3 February 2024

Agent replied · 25 December 2024

Hi there, congratulations on renewing your contract with us and for leaving a kind review for our Property Management team - they'll be delighted to read this! Should you need anything else, please do not hesitate to get in touch. Wishing you all the best for 2024!

5/5

Trustpilot

Charlotte Wilkinson - superstar!

Charlotte Wilkinson and her colleagues at Chestertons St. Johns Wood were professional, friendly and very on the ball. They rented my property out, which was not without complications, swiftly and overcoming all the obstacles not just for me, but also for the tenant, ensuring the tenancy went ahead in a timely and seamless manner. Thank you!

Rose · 13 October 2021

Agent replied · 22 October 2024

Thank you very much for your feedback Rose. We are so pleased to hear that Charlotte was able to assist you well.

5/5

Trustpilot

How Estate Agenting should be!

Lizzie Cole went above and beyond with customer service. Answered every question, sometimes before I thought to ask, and her knowledge of the local property market plus her sensitivity about handling people meant our whole experience with Chestertons was stress-free.

Bernadette · 19 July 2023

Agent replied · 22 October 2024

Thank you very much for taking the time to leave a review for Lizzie!

5/5

Trustpilot

Good experience

Good experience, quick to sort out any issues for me. Shout out to Conor Bunn for his quick responses. Would recommend.

Conor · 24 August 2024

Agent replied · 22 October 2024

Hi Conor, thank you for the great review. We are so glad Conor was quick with his responses and sorting out any issues. Thank you for the recommendation, if you require any further assistance, we will be happy to help.

5/5

Trustpilot

Always on hand to advise

The company is excellent at keeping me, as a Landlord, informed. Natasha Evans has been very helpful in sorting out any issues.

Elaine · 2 August 2024

Agent replied · 22 October 2024

Thank you so much for the review, we'll be sure to share this with Natasha. All the best

5/5

Trustpilot

My agent

My agent, Leusa Ellis was fantastic. Chestertons is professional and trustworthy

Balu · 17 January 2025

Agent replied · 14 February 2025

Hi Balu, thank you for the great review. We appreciate the positive feedback and wish you all the best.

5/5

Trustpilot

Thanks very much Suzan

I must say that Suzan Saith was very professional and prompt with contact with myself, even when l was not in my response, well done Suzan! Very happy with the work she has done for me.

Mr · 19 October 2023

Agent replied · 8 February 2025

Dear Mr Pitts,Your feedback is very much appreciated, thank you, Suzan will be thrilled. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you all the best.

5/5

Trustpilot

Richie has been very helpful and…

Richie has been very helpful and reliable, and very nice to deal with:)

Carmen · 20 December 2024

Agent replied · 21 February 2025

Hi Carmen, thank you for the positive feedback. We are so glad Richie was helpful and reliable. We appreciate the support and wish you all the best.

5/5

Trustpilot

Good service and pro active

Although I didn't rent a property through them in the end, Rosie was very attentive. She worked harder than she needed to and made time to show me around plenty of potential properties at short notice.

Tom · 17 October 2023

Agent replied · 22 October 2024

Hi Tom, thank you for taking the time to leave a review for Rosie. If you need any help finding a property in the future, please do let us know. Best wishes!

5/5

Trustpilot

The agent was really friendly and could…

The agent was really friendly and could immediately help me

TennantX · 21 May 2026

Agent replied · 25 May 2026

We're thrilled to hear about your positive experience with our team! Providing friendly and helpful service is our priority, and we’re glad we could assist you. Thank you for the great feedback!

5/5

Trustpilot

Ayse and Tsion

I received professional, friendly and responsive service from Chestertons Lettings, specifically Ayse Saunders and Tsion Tesefay and most grateful!

Ethan · 12 March 2026

Agent replied · 14 February 2025

Thank you, Ethan! We're thrilled to hear you had a great experience with Ayse and Tsion. Our team always strives to provide professional and friendly service, and your feedback means a lot to us. Looking forward to assisting you again in the future!

5/5

Trustpilot

I think my agency is a very good…

I think my agency is a very good agency, they are very active to give me a lot of feedback and suggestions on rent, and my agent Mr. Martins is very responsible, I like this agency!

Ziyu · 12 October 2023

Agent replied · 22 October 2024

Thank you so much for taking the time to leave us a review. Have a wonderful weekend

5/5

Trustpilot

A genuinely great company

Abbi and Corey were the first agents I met in my search for a new rental, genuinely lovely people who found me the perfect property. The whole process was easy - the team were super responsive and helpful throughout the whole process.

Disappointing · 25 April 2023

Agent replied · 22 October 2024

Hi there,Thank you for taking the time to leave this great review. We're so pleased to hear how Abbi and Corey were able to find you the perfect property and provide a seamless service! We wish you all the best in your new home, and please don't hesitate to reach out if you need any further support.

5/5

Trustpilot

A pleasure to deal with Olympia as…

A pleasure to deal with Olympia as property manager and the rest of the staff during the rental duration of my property...

Invisible · 13 February 2026

Agent replied · 22 February 2026

Thank you for your fantastic feedback! We're thrilled to hear that you had a great experience with Olympia and our team. Providing excellent service is our priority, and it’s wonderful to know we met your expectations. We appreciate your support!

5/5

Trustpilot

We had been looking for a property for…

We had been looking for a property for quite some time and were sadly unsuccessful until we enquired with Chestertons. We were helped by Tamara Price all the way through the process which turned out to be very quick and professional and we finally have our new place secured.

Liam · 15 August 2022

Agent replied · 22 October 2024

Thank you for sharing Liam!

1/5

Trustpilot

Terrible Property Management Service

Chesterton's management division is extremely slow, lackluster in its approach, and inefficient to say the least. They simply want to collect their management fees, however, when it comes to servicing the client they respond when it suits them and often by different individuals within the firm that are not up to speed with the matter at hand.I have unpaid rent and they are doing very little to resolve the matter. Furthermore, they take an extremely long time to respond thereby causing a delay in resolving any issues that need to be addressed for my rent to be paid.They lack professionalism and are purely focused on revenue as opposed to servicing their clients. If you want peace of mind and smooth and efficient service as a landlord, choose another company.

Avinash · 10 January 2024

Agent replied · 22 October 2024

Hi Avinash, we're sorry to see you left this review and are aware you have since been in touch with Michael from our Property Management team to discuss this further. We're working hard to recover the unpaid rent and hope to resolve this as quickly as possible for you. If you need to reach out in the meantime, please do let us know.

5/5

Trustpilot

Alexandra Carberry. Professional and genuine …

I had several viewings with Alexandra Carberry. What an extremely approachable, professional and above all genuine young lady. I am so glad I chose my new property through her. We had a couple of tricky situations which she dealt with superbly. Huge thanks Alexandra. I can’t recommend dealing with you enough.

Angela · 12 May 2022

Agent replied · 22 October 2024

Thank you for taking the time to leave such a great review!

5/5

Trustpilot

Good experience

Juliette was great to work with and did a good job of managing the letting process. Would highly recommend her.

RG · 21 August 2024

Agent replied · 22 October 2024

Hi RG, thank you for sharing your experience with Juliette. We are so glad she did a good job of managing the letting process. We appreciate the review and are always here to help.

5/5

Trustpilot

Great service from Leazan Bakir at Chestertons

As long term customers of Chestertons (we let out a property in SW1P), we have been particularly pleased with the service since Leazan Bakir took over responsibility for the property management recently. Replies to our queries and those of the tenants are always swift and substantive. It is very reassuring to know the property is in safe hands with Leazan.

Andy · 19 December 2024

Agent replied · 8 February 2025

Dear Andy,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.

5/5

Trustpilot

thankyou.

Niema Latif was really great,she helped us progress with the apartment contract renewal and following up with us and the landlord consistently by phone and email, she made the process smooth and efficient, Chestertons are fortunate to have an agent like her, i would highly recommend her.

Mishael · 8 October 2022

Agent replied · 22 October 2024

What wonderful feedback. We are delighted to hear that Niema made the experience so smooth for you. Thank you!

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