Trusted Agent profile · Hammersmith and Fulham
★★★★★
2,185 reviews across 2 platforms
654 Fulham Road, Fulham, London, SW6 5RU, Hammersmith and Fulham, SW6 5RU
Part of Chestertons, see every office.
Chestertons's office in Hammersmith and Fulham, at 654 Fulham Road, is rated 4.5 out of 5 across 2,185 reviews on two platforms, including 344 Google reviews rated 4.8.
Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
5/5
TrustpilotGood all round!
We had a transition from the previous letting agent over to Chestertons - and they have always been freindly, happy to help, and quick to respond. Thanks especially to Risida Geeganage (our property manager). We have not had to use the team much, but when we have they have always made sure they get to the bottom of the issue and keep us updated.
5/5
TrustpilotBig special thanks to Juliette for all…
Big special thanks to Juliette for all her help! She really made the whole process smooth and painless. Will be recommending Chestertons in the future!
Thank you for the glowing review, we're so pleased to read how easy Juliette made the process. Have a great week!
2/5
TrustpilotI have had an absolutely horrible…
EDIT:Chesterton's have contacted me and have sent a person over about 12 hours after my review. They are working on a plan of action to resolve the issues. I will post updates on here.I have had an absolutely horrible experience ever since I moved in. When I went to view the flat, it had mould and water damage and I was hesitant to take it due to those issues. The Chesterton's agents assured me that those would be all fixed prior to my move in. I insisted to put those in the contract as a prerequisite for my move in, and they agreed. I thought everything was going to be fine.Well guess what, it wasn't. None of the work that was supposed to be done prior to my move in had been done. They claimed that the landlord was unresponsive, but nobody told me that despite daily phone calls. I had issues with the key pickup, malfunctioning washing machine, broken dishwasher, faulty electrical wiring in the bathroom (likely due to water damage) and myriad of other issues.So far it has been 7 weeks since I highlighted those issues and a grand total of 0 work has been done on the flat. The property manager seldom replies to emails as he is perpetually busy or on holiday, and when I pop in person to the office they are always "just about to call me" or "just about to answer my email".The moto of this agency should be "99% of your problems go away if you simply ignore them", because that's their attitude to completing flat repairs, or upholding their side of a contract they have signed.I am certain that if my rent is late for even one day I'd be bombarded with threatening phone calls and emails, but if half of my kitchen is out of service for 2 months, they can just always say "waiting for a landlord approval".
Hi Nikolay, thank you for raising this matter with us. We are aware that a member of our Property Management team has since been in touch and visited the property, to resolve this for you as soon as possible. Should you need anything else, please do let them know.
5/5
TrustpilotJOYCE PAU
A big thanks to the team at Chestertons but particularly Joyce who maintained a great communication with the tenants and took care of lots of issues very efficiently,offering useful suggestions and creating good solution pathways all round.Well done
Thank you for your kind review Tom, it's lovely to hear Joyce was on hand to assist where required. Please do get back in touch if you need anything else. Best wishes!
5/5
TrustpilotI had a great experience with
I had a great experience with chestertons. Dawn was very helpful in every step of the way. From finding the apartment i wanted to-rent. To explaining and helping out with the agreement and discussions with the landlord.I am very happy. I will def recommend this agency and use it again in the future.
Thank you for sharing Maria!
1/5
TrustpilotBeen dealing with Chestertons for many…
Been dealing with Chestertons for many years, with many individuals...Although I recognise there are some decent individuals, as in any organisations, recurring behaviours include:- Outright lies- Being disrespectful (laughing at you for asking a question, shouting at you over the phone)- Lack of responsiveness- Shifting the blame on others and/or on the person coming with a query Witnessed this with front office (lettings and sales); back office (renewals, prop management), at different levels of seniority
Hi there, we're sorry to see you have left this review. We would really like to look into this further, however, Trustpilot isn't allowing us to request more information via their request link. If you would like us to look into this, please email us at social@chestertons.co.uk and we will be happy to assist.
5/5
TrustpilotGreat service
Vanessa has been super helpful with resolving issues with our apartment. She always replies promptly and answers any questions that we have clearly. Thank you Vanessa!
Hi Hannah, thank you for your review. We're delighted to hear that Vanessa has been super helpful resolving issues with your apartment. Should you need anything else, please do let us know.
5/5
TrustpilotBest property manager Jessica!!
Jessica Jimenez is the best property manager I’ve ever met. She is super helpful on property repairing/ replacement and another thing related to this propety. I won’t say my experience with Chestertons is perfect. But would love to give 5 🌟 to wonderful Jessica.
5/5
TrustpilotDear wonderful Risida
Dear wonderful Risida, I cannot thank you enough for your kindness, professionalism, and continuous support. You have always handled everything with the utmost care and efficiency, making every step seamless and stress-free for me. Your dedication, patience, and exceptional service truly make a difference, and I sincerely appreciate all your efforts. I am deeply grateful to you, Ms. Risida!
Thank you for sharing!
5/5
TrustpilotRenting made easy!
getting the contract and everything sorted was so easy and happened so promptly. Suzan and Hannah were fab and extremely helpful throughout the entire process !
Dear Lara,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotWe had a very professional service from…Suzan Salih
We had a very professional service from Suzan Salih who coordinated our new tenancy. The property letting was smooth and excellently handled. Suzan was very helpful and very efficient throughout.
Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
TrustpilotRenting a property in Clapham
Renting a property in Clapham. Sharon Chattalis was incredibly helpful, all very professional and the tenancy transfer was done very quickly, with clear support throughout
Dear Jack,Thank you for taking the time to inform us of the positive experience you have recently had with the Lettings Department of James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
5/5
TrustpilotMark has been unfailingly helpful in a…
Mark has been unfailingly helpful in a year when I have had to ask for more assistance than usual. And when he has been away from his desk his colleagues have given speedy, friendly and exemplary help. Strongly recommended.
Thank you very much for the recommendation
5/5
TrustpilotThank you so much Leusa for your help…
Thank you so much Leusa for your help in finding me a apartment in the area which I was aiming for. Your approach was professional, friendly with a polite tone. I appreciate all your help. Thank you so much.
Congratulations on your new home Sachin, wishing you all the best from Leusa and the rest of the Westminster team!
5/5
TrustpilotI would highly recommend James…
I would highly recommend James Pembleton.Also,the service we had from Suzan was exceptional.All queries were dealt with quickly and very professionally.Furthur to say Suzan went the extra mile in ensuring everything went smoothly.Thank you Suzan and the team.
Dear KS,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
1/5
TrustpilotI have and am having one of the worst…
I have and am having one of the worst experiences letting from Chestertons. There have been three instances already where the agent has mis-sold on commitments when we view the property and then what we finally agreed on. They even threaten to forfeit the holding deposit if we do not move forward, which I do not know if its legal before signing the agreement, whether they can forfeit or no. But they just bully the tenants. All this has happened even before the tenancy has begun and I do not know what all I have to face with them once we actually are using the property and reach out to them if there are any problems.Also, there is literally no escalation that I have realized. I have tried to request to speak to someone senior but the agent has just denied. They even denied to meet in person in the office. As a suggestion, I would recommend you to not work with this agency in the first place. However, if that is not an option and you really like the property, I would recommend you to really get everything clarified everything. I would not recommend you to trust their word or any other verbal promise on the call. They just go back on their word very easily and it has happened thrice with me already now.
Hi there, we're sorry to see you have left this rating and thank you for providing further details so we could look into this for you. We are aware that this has since been solved amicably with the tenant. If you wish to discuss anything further, we'll be more than happy to help.
5/5
TrustpilotI worked with Isabella Thompson and she…
I worked with Isabella Thompson and she was great! Very helpful and really good response times. It made the whole process a lot less stressful and my friend and I felt well supported.
Hi Pallavi, we're happy to hear that Isabella was on hand to guide you through the process. If you need anything in the future, please do not hesitate to get in touch. Wishing you all the best!
5/5
TrustpilotThank you Delphine!
Thank you Delphine!It was a pleasure working with you on our project. The family are so happy with the new apartmentYour hard work and professionalism made this happen! It was a tricky transaction with lots of paperwork needing to be completed in a short space of time and we couldn't have done it without you!
Thank you for sharing your experience with Delphine from Chestertons. We are so pleased to hear this!
5/5
TrustpilotGreat rental services
Big thank you to Charlotte Durant & Sophie Hunter for finding a nice tenant for our 2 bed flat at Sherrin House ☺️
5/5
TrustpilotExcellent service!
Worked with Rosie to rent a wonderful home. She understood our requirements and preferences from the get go and we were really happy with her patience, responsiveness, and dedication throughout the entire process! We would highly recommend her work.
Congratulations on your new home Nishitha! If you need any further advice, please do not hesitate to let us know. Wishing you all the best!
5/5
TrustpilotChesterton property management
Dealing with Chestertons property management team Dan Midgely made my life more peacefull, efficient. It is a worry when things don't work as a Tenant. Thank you Dan and thank you Chestertons. Grateful for the help and clear communication,
Thank you for feedback, it's great to hear Dan was on hand to help!
5/5
GoogleThanks to Conor for showing me a couple of properties around Fulham. Really understood what I was looking for and was always responsive.
Hi Adam, thank you for the great review and sharing your experience with Conor. We are glad he understood what you was looking for and was always responsive. We appreciate the support and are always here to help.
5/5
TrustpilotThanks to Shakil from Chestertons
Thanks to Shakil for his good support. I had problems with the windows and it is so hard to find companies to do this work, but Shakil persisted. Thanks also for the always good and fast communication.
Hi Benjamin, we're happy to hear Shakil has been a good support and helped you with your window issue. If you need anything else, please do not hesitate to contact us.
5/5
TrustpilotKatherine
Katherine was so clear, efficient and got us a good deal. Not many agents around like her.
Hi Shehla, thank you for the great review. We appreciate the positive feedback and wish you all the best.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chestertons Fulham Road hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hammersmith and Fulham.
