Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotRe Suzan Salih/Marcus Battrum
Re: Suzan Salih and Marcus Battrum. A thorough, seamless move with excellent support between short and demanding move out/in dates. Underpinned by immediate turnaround with emails, calls, and regular liaison between landlord, and myself as new tenant - despite list of requests. Several opportunities for it to get difficult and clunky, but it wasn't.Thank you Suzan/Marcus
Arfan · 2 February 2024
Agent replied · 6 February 2025
Dear Arfan,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan and Marcus will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
GoogleThanks to Conor even though we have not found a dream home as of yet he is very helpful in sending things through we may be interested in and was great at the viewing we did. Very helpful and knowledgeable about the area.
Flat · 23 September 2024
Agent replied · 23 October 2024
Good afternoon, we really appreciate you taking the time to leave a review for Conor. Please feel free to reach out again if you need any help. Best wishes!
★★★★★ 5/5
GoogleI had the opportunity to have Conor Bunn as my agent last year. Although I have not concluded a transaction with Chesterstons I found him to be one of the best in the industry. Thanks Conor for your work, dedication and patience !
Violeta · 23 September 2024
Agent replied · 23 October 2024
Hi Violeta, thank you for taking the time to write a great review. Conor will be thrilled by the kind words. We hope we can be of more assistance in the future. Best wishes.
★★★★★ 5/5
TrustpilotGreat service
I recently joined an existing tenancy, and Sharon handled the whole process. She was professional and communicative at every stage and made the process easy.
Lewis · 25 July 2026
Agent replied · 22 September 2026
Thank you for your fantastic feedback, Lewis! We're thrilled to hear that Sharon provided such a professional and smooth experience. We appreciate your support and look forward to assisting you in the future!
★★★★★ 5/5
TrustpilotSharon Chattalis has been so helpful in…
Sharon Chattalis has been so helpful in making me understand the intricacies of being a landlord.She dedicated time and clarified technicalities to me in a simple and understandable way.Thank you Sharon! You are an asset for Chesterton's!
Stefanos · 20 December 2024
Agent replied · 6 February 2025
Hi Stefanos, thank you for the great review and sharing your experience with Sharon. Its great to read how dedicated and understanding she was. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotHighly Recommended
Having had several issues with a short let managing agent, Chestertons have taken over the management of my flat and been fantastic.Vanessa at Battersea Park has been great to deal with and responds very quickly to any issues.I'm really pleased that she is looking after my property.
Daniel · 15 July 2024
Agent replied · 28 December 2024
Hi Daniel, thank you for your positive feedback. We're thrilled to hear that Chestertons and Vanessa from our Property Management team have exceeded your expectations. Please let us know if you need any further assistance and we'll be happy to help!
★★★★★ 5/5
TrustpilotThank you Kaicey Naish
Thank you Kaicey Naish for your ad hoc help and availability and patience. She provided background knowledge, and took time to walk an overseas landlord through necessary steps and provided comfort to cover all aspects of a multifaceted tenant change with great attention to detail.
Tanja · 16 August 2024
Agent replied · 28 December 2024
Hi Tanja, we really appreciate you taking the time to leave a review for Kaicey. It's lovely to see that she guided you through the process of the tenancy change. Please let us know if you need anything further. Best wishes!
★★★★★ 5/5
TrustpilotRenewals with Niema L.
When it came to renewals, Niema Latif is an absolute dream in real estate. She ticks all the boxes. She genuinely cares about your concerns and needs…and she did just that. She is top at what she does, and I’m talking from experience!
Ma · 17 September 2024
Agent replied · 28 December 2024
Hi Ma, thank you for taking the time to write a great review. Niema will be thrilled by the kind words, we appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotMy family and I wanted to commend…
My family and I wanted to commend Isabella Thompson for providing and outstanding level of service in our recent search for a rental property in the Fulham area. She understood our requirements and preferences from the outset and organized several viewings that appealed to us...until the last one over a long day of viewings matched all our needs. Thank You Isabella!
Amjad · 20 September 2023
Agent replied · 28 December 2024
Hi Amjad, thank you for taking the time to leave a review for Isabella. We're happy to hear she found you a property to fit your requirements. Best wishes for the future!
★★★★★ 5/5
TrustpilotI’ve had an amazing experience starting…
I’ve had an amazing experience starting my rental application with Chestertons. The communication has been outstanding, and I couldn’t have asked for a better agent than Dawn. She has been an absolute star, understanding, proactive, and truly brilliant at what she does. Renting can often be a stressful process, but Dawn has made everything feel effortless. Her professionalism and friendly approach have been so reassuring, and I’m really grateful for all her help. Highly recommend Chestertons, especially if you’re lucky enough to have Dawn guiding you through!
Amba · 20 February 2025
Agent replied · 28 December 2024
Hi Amba, thank you for taking the time to write a great review and sharing your experience with the team. Should you require any further assistance, we will be happy to help. Best wishes.
★★★★★ 1/5
TrustpilotDO NOT RENT/BUY PROPERTY WITH THEM!
Terrible. I cannot emphasise enough how dismissive Chesterston has been toward our moving process. They don't reply to our multiple emails and when they do, the answers are inconclusive and no actions are taken toward our requests. Although it says in our contract the deposit reimbursement would occur in 10 days after moving out, it has been four months without getting our money back. DO NOT RENT/BUY PROPERTY WITH THEM.
Maria · 6 December 2022
Agent replied · 28 December 2024
Hi Maria, we're sorry to see you have left this review and apologise for any delays experienced. After looking into this with the branch manager, we can see that they have spoken with you directly over the phone and that your deposit has been sent. We're happy to hear that this is now resolved and should you have any further queries, please do let us know. Best wishes!
★★★★★ 5/5
TrustpilotWhen it came time to renew our flat…
When it came time to renew our flat rental Niema was just amazing. She liaised with our landlord got the contract prepared and we were signed and all agreed in no time at all. Chestertons is such a good trustworthy agency easy to deal with and honest.
Martin · 2 July 2024
Agent replied · 28 December 2024
Hi Martin, congratulations on your tenancy renewal and thank you for sharing your experience with Niema and the team. Wishing you a wonderful summer!
★★★★★ 5/5
TrustpilotI recently rented a property through…
I recently rented a property through Andrew Zohraphos. He was a pleasure to deal with and went the extra mile to ensure everything went smoothly. We were moving internationally and Andrew’s attention to detail and understanding of what was important and what we needed was exceptional. He kept us up to date through the whole process and made the transition very easily. I can’t recommend Andrew enough as his level of professionalism is hard to find
Ms · 19 March 2022
Agent replied · 28 December 2024
Thank you for leaving your review! We are so pleased to hear this.
★★★★★ 5/5
GoogleWe had a great experience with Chestertons as the agent handling our purchase - in particular Conor who was excellent on the quick and efficient comms
Charlotte · 29 April 2025
Agent replied · 9 June 2025
Hi Charlotte, thank you for the great review and sharing your experience with the team. We appreciate the support and wish you all the best.
★★★★★ 4/5
TrustpilotFriendly, helpful, patient team
The team at Chestertons, Pimlico, helped me to terminate a contract with a tenant, sort out the mess they'd left, and then find another tenant. Alina Alexa and James Hall were especially helpful; James addressed all my questions with patience and understanding and Alina helped me follow through some tricky negotiations. They remained positive and welcoming throughout the process.
Katie · 17 October 2023
Agent replied · 28 December 2024
Thank you for providing us with this feedback Katie, we're happy to hear that we helped you in a difficult situation. Should you need anything else, please do not hesitate to reach out to Alina, James and the rest of the team!
★★★★★ 4/5
TrustpilotChestertons has supported us in looking…
Chestertons has supported us in looking for a home to rent. Juliette has been particularly helpful, responsive and understanding of our specific needs, even going out of her way to link us up with her colleagues working in different zones of the city.
Massimo · 29 August 2024
Agent replied · 28 December 2024
Hi Massimo, thank you for taking the time to leave a review. We'll be sure to pass your compliments on to Juliette. Best wishes!
★★★★★ 5/5
TrustpilotOur property manager Vanessa has been…
Our property manager Vanessa has been of great support during the recent two turbulent years with new tenants, break-in in the flat, several minor challenges with the tenants and now check-out and preparing for sale. We have experienced efficient, professional and friendly cooperation in all situations.
Sven · 6 July 2024
Agent replied · 28 December 2024
Hi Sven, thank you for taking the time to leave a review for Vanessa. We're happy to read that she's been a great support through all the issues you've faced over the past two years. Please do let us know if you need anything else!
★★★★★ 5/5
TrustpilotOutstanding property management
Xiaoyi is our property manager and she is an outstanding professional - she promptly replies to emails and resolves any issues that occur in the property. She is very calm, courteous and understanding and we are very thankful to have Xiaoyi as our property manager.
NB · 22 July 2024
Agent replied · 28 December 2024
Hi NB, thank you for great review and sharing your experience with Xiaoyi. We are so glad she was professional and replied promptly to emails. Should you require any further assistance we will be happy to help.
★★★★★ 5/5
GoogleI was assisted by Conor at Chestertons in Fulham for the purchase of a new property and he was incredibly helpful and attentive throughout the entire transaction. Nothing was ever too much trouble, and he was instrumental in the transaction being completed in a narrow timeframe. I was also assisted by David who went above and beyond in ensuring the deal was done just before Christmas. I would absolutely use Chestertons if selling in the future, the quality of their service is impeccable!
Lucy · 5 February 2025
Agent replied · 29 January 2025
Hi Lucy, thank you for the great review and sharing your experience with Conor and David. We are thrilled the team went above and beyond and you received such quality service. Best Wishes.
★★★★★ 5/5
TrustpilotThanks to Stephanie Russo
I also would like to thank Stephanie Russo for the very good assistance in letting my flat. She explained everything and always answered my frequent questions. We were in constant contact and she was always very helpful and friendly. I highly recommend her services.
Alessandro · 6 August 2024
Agent replied · 28 December 2024
Thank you for the wonderful recommendation, we'll share this with Stephanie
★★★★★ 5/5
TrustpilotTenancy termination/Property Care
I have dealt with Vanessa for several months now, and I have been very impressed with her ability to cope with all the problems I have thrown at her. She is very reliable, and I do not have to ask her twice about anything. Would definitely recommend
Yvonne · 14 June 2024
Agent replied · 28 December 2024
Hi Yvonne, thank you for your kind feedback. We're thrilled to hear that Vanessa has been on hand for any issues you've faced and really appreciate the recommendation. Wishing you all the best!
★★★★★ 5/5
TrustpilotExceptional Service
Hamlett and the Chestertons team led a seamless process to help me rent an apartment during difficult market conditions. Hamlett was exceptional in answering any of my queries both in terms of speed as well as quality of his answer. When there was any roadblock, he kept me informed about the situation and about how he was planning to solve it. Not one issue remained unresolved. I can only recommend working with him and Chestertons. Thank you!
Lisa · 28 November 2021
Agent replied · 6 February 2025
Thank you, we are so pleased to read how helpful Hamlett was!
★★★★★ 5/5
TrustpilotVery impressed and would recommend
We have just sold our house with Chestertons and we were very impressed with them. Their communication was good throughout, they were reliable and very hard working, and especial thanks to Malachi Emojevbi who helped us through the process after accepting an offer. A great team and I would definitely recommend.
Jen · 27 March 2024
Agent replied · 28 December 2024
Hi Jen, thank you for leaving a review and congratulations on the sale of your property! We're delighted to have assisted throughout the process and will pass your compliments on to Malachi and the rest of the team. Wishing you all the best!
★★★★★ 5/5
TrustpilotNiema Latif is my letting agent
Niema Latif is my letting agent. I hadn't heard if my lease was being renewed as I wished. This morning I phoned her up and expressed my concern to her.She undertook to contact the landlord to ask him what his wishes were, and immediately got back to me with his proposal for a further one year lease.I gladly accepted and look forward to another happy year in my flat.
Monique · 29 November 2022
Agent replied · 28 December 2024
Thank you for your review Monique, we're delighted to hear Niema assisted you in the renewal of your lease. Wishing you the best in your home and for the new year!
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