Barnard Marcus West Kensington reviews in Hammersmith and Fulham

★★★★★ 1/5

Google

Landlords be aware! It all started off well and then there was a huge lack of communication! My tenant ended up moving out without my knowledge. The last email I received from the agency was that it new contract was sorted. Now I have an unnecessary vacancy. They also don't seem to do any property inspections as mould started growing without anyone passing on the concerns of the tenant. Again no communication! I am definitely going to avoid these guys in the future!

Heinrich · 25 October 2023

★★★★★ 5/5

Google

Jakub Lasia stands out as one of the finest real estate agents I've had the pleasure of working with. He efficiently guided me through the process of securing a rental flat, and within just four days, I had the keys to my new home with all the necessary details meticulously arranged. Jakub's approach was not only professional but also incredibly friendly, making what could have been a complicated tenancy procedure remarkably straightforward. I extend my heartfelt gratitude to Jakub and the entire Barnard Marcus team for their invaluable assistance in helping me find this wonderful flat. I wholeheartedly endorse their services and highly recommend them!

Aditya · 25 October 2023

★★★★★ 5/5

Google

Really good estate agency! Jakub was particularly helpful in helping me find a place to let which would normally be quite a daunting task for an international student. Would definitely recommend!

Arvin · 25 October 2023

★★★★★ 5/5

Google

Barnard Marcus staff in West Kensington office are the friendliest and most honest people we met. We were searching for a home since the summer, and we found finally what we were searching for. Andreja clearly explained all costs with move in. Yuri was very helpful with all difficult paperwork involved. Top guys, highly recommended. Borko and Branka

Borko · 26 October 2019

★★★★★ 1/5

Google

Really unprofessional agency.. and I don’t speak only for my self but for the full building.. they take literally 6 month to give back to us the deposit back, which normally if everything is ok by low is need only 10 day! Everyone literally …

Stephanie · 16 April 2025

★★★★★ 5/5

Google

Andreja and Victor did a phenomenal job of turning round a very messy flat in a very short time after the previous tenants - who were arranged privately - left during an eviction process. From sourcing workmen to finding an very good tenant, they made the process as smooth as could be. Thank you.

Andrew · 29 November 2024

★★★★★ 5/5

Google

I was struggling to find the right property straight away due to time constraints and Jakub at BM bent over backwards to get me a viewing on a popular property the same day despite being busy. He drove me to the office so I could complete the paperwork immediately and everything was sorted the next day when I met the landlord. A pleasure to deal with.

Zeke · 15 May 2024

★★★★★ 5/5

Google

Jakub is super efficient in responding to enquiries. Really responsible and organised :)

Antonia · 26 July 2024

★★★★★ 5/5

Google

Andreja and Arnoldas were super helpful and always available. They helped me secure my dream flat from overseas and were very transparent and straight forward. I was very lucky to have them on my team!PositiveResponsiveness, Quality, Professionalism, Value

Niki · 25 October 2022

★★★★★ 5/5

Google

We were very happy with the service we received from Marcus estate Agents. Victor was very amiable and friendly, and ready to take the necessary steps to make the letting process go as smoothly and swiftly as possible. Andreja, although a hard ball, was very helpful in communicating with the landlords and getting back to us promptly.

Nazaret · 25 October 2023

★★★★★ 5/5

Google

So far the best agency I have had the pleasure to experience. While having to move in the heart of the coronavirus pandemic could have ended up as a disaster, Giorgia made sure that it went smoothly by arranging a convenient and secure viewing of the flat. Giorgia was very friendly, honest and professional during the visit and successfully made her best to push my offer forwards. Assisted by her colleague Andreja, I was very satisfied to be able to move in when it was convenient for me and not to struggle to get the check-in inventory.PositiveResponsiveness, Quality, Professionalism, Value

Jean-Nicolas · 25 October 2020

★★★★★ 5/5

Google

It has been pleasure to work with Andreja and his team, he ensured that the whole process was seamless and with an extremely fast turnaround. Andreja went out of his way to support us with any issues we had, ensured that everything was done efficiently, on time and with professionalism and a smile. Thank you also to Stephanie and Arnoldas for your support and Mark for the initial introduction - you're a great team!

Karlie · 25 October 2021

★★★★★ 5/5

Google

everyone was very helpful, especially Andreja and Victor, who helped me find a flat, and made the whole process very easy.

Mikaella · 29 November 2023

★★★★★ 4/5

Google

I called to ask about another property to rent however, I was met on the phone by David; he asked me a lot of questions to establish exactly what I was looking for. He knew straight away that the property I enquired about wasn’t for me and recommended I see another which I hadn’t considered. He was spot on! We never would have found our dream home had David not taken to the time to actually ask questions and think about what it was we wanted. Thank you David.

Shen · 26 October 2019

★★★★★ 5/5

Google

I dealt with the team in Barnard Marcus Estate Agents for the first time in November 2018 when I was looking for a one bedroom apartment. From the beginning I found them very easy to deal with and upon walking into them one Saturday I was immediately asked what I was looking for and provided with a few potential places. I eventually found a very nice apartment through David Odzakovic who works there. I found him to be very easy to deal with, he gave clear instructions/advice and was on hand to assist with any queries or issues that I came up against throughout the whole process. I have dealt with him a few times since moving in and he is always very quick to respond to emails or walk in requests. So far after 3 months in my apartment I have had no issues and I couldn't be happier. I also dealt with Andreja there too and he is also very helpful. I would definitely recommend Barnard Marcus Estate Agents to anyone looking to rent.

J · 26 October 2019

★★★★★ 1/5

Google

AGRESSIVE, HIGH PRESSURE & DIRTY SALES TACTICS. Estate agent Gareth refused to put any offers to vendors without us divulging all financial information their in-house financial advisor. The sales manager Mark also reinforced this policy “for a quick sale”, so we reluctantly obliged. They then created a ‘bidding war’, supposedly with 3+ other bidders - conveniently up to the absolute maximum they know we could afford. They would call us multiple times per day, leaving urgent voicemails pressuring us to increase our bid ASAP, despite us repeatedly saying we could not take calls when working but could respond promptly to emails. Then on a second property we bid on, it was the same again - aggressive high pressure sales tactics, with all inside information re our finances. Barnard Marcus made every step incredibly stressful for the buyer - 5+ calls a day, multiple voicemails, no time to discuss increased bid with partner/ family/ financial advisors etc, and everything had to be confirmed that morning/ afternoon/ by end of day, or else I’d have another 5 urgent voicemails. Thankfully all offers with Barnard Marcus eventually fell though, & we bought our dream property via another estate agent who were fantastic! Would never deal with Barnard Marcus again!

Sarah · 25 October 2022

★★★★★ 1/5

Google

West Kensington branch absolutely appalling run by the most unprofessional man. Firstly didn’t inform me at the viewing or anytime afterwards that next door would soon become a complete building site from top to bottom, nor that there was a railway line behind the house. He called me several times to increase the asking price that I had offered. I should have walked away then. We gave notice to leave early due to finding out about the planned building works and the crazy neighbour at the top of the house and paid a hefty fee, despite the fact they had no success with showing and re-letting the flat by the Agent, I myself found suitable tenants. No replies to my emails requesting invoices or a breakdown of the early termination fees I was paying as stated in The Tenancy Act. Once we moved out I did not expect the agent to become uncontactable, gone away to Serbia according to the Landlord, and could not be contacted for weeks on end. His colleagues were unable to help finalise accounts of the money due to be returned after we paid our rent upfront. Nearly four weeks after moving out the agent finally contacted me and sent me correspondence with incorrect sums leading the landlord to chance requesting this miscalculation back. Nearly 6 weeks later and I still haven’t received my full deposit back as agreed. The agent is untrustworthy as is his client who he’s been working with for 15 years. Andreja the agent Is deceitful, dishonest, unregulated, disgusting attitude, money grabbing, the list goes on. Use at your peril. Avoid at all costs!

Sarah · 25 October 2022

★★★★★ 5/5

Google

What can I say .., I had an incredible service from Andreja the manager and David, his colleague in the lettings department . Everything was smooth and very well organised, they found suitable tenants pretty quickly and they always looked after me, making sure I was satisfied during every step of the process . As a landlord it is important to do business with people which are on the same wavelength as you are and I find the service I received from this branch faultless and very efficient . Highly recommended.

Sergio · 26 October 2017

★★★★★ 5/5

Google

We are residential property developers and instructed Barnard Marcus to sell the units in our development in Willesden. They were fantastic throughout. They were helpful, realistic, communicative, and always went the extra mile to help us achieve our goals. I thoroughly recommend Karen, Mark, Gareth, Simon, Shashi and the team at West Kensington and would not hesitate to instruct them again.

Harry · 25 October 2022

★★★★★ 5/5

Google

Great experience with Barnard Marcus Estate Agents West Kensington. Jakub was amazing.

Rhodri · 12 January 2024

★★★★★ 5/5

Google

Special thanks to Simon Triglia, Mark Coden and Shashi Vadhwana at Barnard Marcus for all their help. As a prospective first-time buyer they provided me with all the support, information and guidance I needed to start hunting for my dream first home. Thanks again to you all for your quality service. Looking forward to finding my first place with you guys soon!

Thomas · 25 October 2021

★★★★★ 5/5

Google

Andreja did a brilliant job of re-letting my flat quickly, sourcing workmen, finding a good tenant, and was kind and supportive through the process. Thank you.

Katie · 11 April 2025

★★★★★ 1/5

Google

Poor letting agent. Let a flat which wasn’t the best (we knew that going in) but arrived to find it filthy despite professional cleaning assured. Plus the broken items on viewing (blinds) which we were told would be replaced before arrival were still in the property. They got changed after a month of chasing but they used a dodgy builder who didn’t know how to screw in to concrete, one set fell out in a day. Despite chasing for 11 further months of tenancy they were never fixed. Worst experience was when our water pump broke, without which we had no water pressure at all so unable to have showers, could only wash at work/with hands in downstairs sink. Took 3 weeks for the agent to sort despite us being patient at first it got ridiculous. To top it all off they performed the classic estate agent trick and at the end attempted to take a substantial amount of money off of our deposit, despite us leaving the property in a much better condition then we found it. Wouldn’t recommend.

Jordan · 25 October 2020

★★★★★ 5/5

Google

After several bump starts with two other Estate Agent firms we gave Barnard Marcus a go. I can honestly say they were absolutely brilliant from day one. Our estate agent, Darren Hopcroft, did everything humanly possible to finally get our deal over the line and we were delighted to get our sale done. If he hadn't been on the case every single day chasing buyers and solicitors then I'm convinced it would have fallen through. Thanks again, Darren, fantastic job. Thoroughly recommend.

Ben · 25 October 2020