Barnard Marcus West Kensington reviews

★★★★★ 5/5

Google

We had the most wonderful experience with Barnard Marcus team and can’t recommend them highly enough! Andreja and Jakub went above and beyond to help us find and rent an amazing property. And when is was time to buy our place, Simon and Jez were absolutely exceptional! Their knowledge of the market, patience with all our questions, and calm guidance through every stage made the entire journey smooth and exciting. A huge thank you also to Shashi, who found us a mortgage solution tailored perfectly to our situation. His expertise and responsiveness made the financing side so much less intimidating, we’re so grateful for his help in making it all possible!.. The whole team worked together seamlessly, and it’s clear this agency values real relationships over transactions. We will absolutely be back in the future for any property needs, and we’re already enthusiastically sharing their details with friends and family. If you want a team that combines top-tier professionalism with kindness and integrity, look no further!

Anna · 26 March 2026

★★★★★ 5/5

Google

I had a really positive experience buying my flat through Barnard Marcus. The whole process was much smoother than I expected, and the team were always helpful and responsive. A special thank you to Jez and Simon, who supported me throughout the purchase. They were always quick to reply, kept me updated, and made sure everything moved along when needed. I’m very happy with their help and would definitely recommend them to anyone looking to buy or sell a property.

Mariana · 16 March 2026

★★★★★ 5/5

Google

Andreja and Jakub went to unbelievable lengths to help me and my flatmates find and move into our current place. From day one, Jakub identified our needs and found the perfect match for us, he was attentive, patient, and genuinely understanding. There were several obstacles throughout the process, both on our side and the landlord’s, but Andreja and Jakub worked tirelessly to resolve every issue that came up. It’s no exaggeration to say that we would never have managed to find such a perfect home or negotiate a deal that suited us so well without them; their support was absolutely crucial. They are not only excellent professionals but also excellent people who truly care about everyone involved and strive to reach the best outcome for all parties.

Miguel · 16 December 2025

★★★★★ 5/5

Google

Rented a flat through this branch, a very nice experience. Arash and Andreja were very helpful on all stages of the process. No issues on the tech side as well, got all the necessary documents right and on time. Thank you!

George · 16 March 2026

★★★★★ 5/5

Google

Me and my Fiancé was looking for a new home for months, but we didn’t have so much luck until we have registered with Barnard Marcus Estate Agents and with all the help from everyone, especially Jakub we have found an amazing place in the area and we couldn’t be happier. We want to thank you for all your help on our journey, for the brilliant service and communication all the way! 100 % recommended!!

H · 25 August 2024

★★★★★ 5/5

Google

Had a great experience with Barnard Marcus! Everything went really smoothly and Jakub & Andreja were extremely helpful throughout the whole process. They were kind and helped me with any inquiry that I had.

Christian · 16 November 2025

★★★★★ 5/5

Google

After months of looking for a new home for me and my family and failing, I decided to visit Barnard Marcus, and that's when I met Jakub Lasia. He was comforting and efficient. Jakub went above and beyond to find us a place. He remained patient and friendly, and he made sure we were comfortable with the options he was providing. He made the whole process smooth and straightforward, and in two weeks of meeting him, we now have a home. He is an asset to the company. Thank you, Jakub!

Amira · 29 December 2023

★★★★★ 5/5

Google

I had a fantastic experience working with Jakub Lasia from Barnard Marcus. From the initial viewing to handing over the keys, the entire process was incredibly smooth. Jakub demonstrated a deep understanding of the urgency of our move and went above and beyond to meet our needs. Their professionalism and expertise made finding and securing our new home a breeze. I highly recommend Jakub and Barnard Marcus for anyone in search of a seamless and efficient house-hunting experience. Thank you for your outstanding service!

Merrisa · 25 October 2023

★★★★★ 5/5

Google

I worked with Andreja and Jakub for my search for a family rental home. I had been searching for over 6 months with every major agency in Hammersmith and Fulham with no luck. Having seen the property online, booking a viewing was straight …

Danny · 16 April 2025

★★★★★ 5/5

Google

I had a very good experience with the sales team and selling my flat in Brook Green. Simon, Hayden and the team were very professional and kept things moving in the sales process as fast as they could. Despite being challenging at times, …

M · 16 April 2025

★★★★★ 5/5

Google

The properties are outstanding, and the staff is exceptional. Arash and Andrea went above and beyond to help us find the perfect place.

Usaid · 16 October 2025

★★★★★ 5/5

Google

Simon was absolutely fantastic. Helped me find the perfect property for my needs, and helped me complete in record time.

Samuel · 16 October 2025

★★★★★ 1/5

Google

Avoid at all costs. My experience with Barnard Marcus has been appalling. Andreja Kmetovic, Jakub Lasia, and the landlord, Sohil Nasarzadeh (Sam Nasar) illegally held my deposit for 4 months, only releasing it when I threatened legal action. Disgusting frauds! The flat was absolutely filthy and disgusting

T · 26 March 2026

★★★★★ 5/5

Google

thank you so much Mr. Jakub Great experience with Barnard Marcush, professional service and a well-maintained home. • Very satisfied with Barnard Marcush for their smooth and reliable rental service. • Appreciate Barnard Marcush for making the renting process easy and stress-free. i appreciate it . Mr. Jacub

Abdulqadir · 16 January 2026

★★★★★ 5/5

Google

I had a very good experiance with the sales team and in particular Hayden. The team is professional and responsive. I'm happy to reccomend them to others.

Viraj · 2 April 2025

★★★★★ 1/5

Google

After the initial conversation where the Head of Sales, Louise, told us they had people in our area who wanted to buy, it all went downhill. 1. First viewing, Darren, told the buyer that the price of the flat was 400k and the lease was 120 years. It was on for 375k and the lease was 88 years. Maybe a mistake, fair enough? 2. My wife stayed at home to wait for a viewing which never materialised. The agent didn't answer phone calls or text messages. Turned out she had said there was a viewing despite being on holiday. 3. Part of the agreement was that they wouldn't list the property on Rightmove because it was already on with Purple Bricks. A couple of weeks later we got a call from our other agent telling us it had gone up on Rightmove. 4. The price on Rightmove was 350k. We had explicily said we wouldn't list with Bernard Marcus unless they could get a price of 360k or more because it wasn't worth it. We received an email from Louise saying that they dropped the price because of the confusion it was causing clients to see two prices on Rightmove from them and Purple Bricks (which they were perfectly aware of). This was done without consulting us. 5. Just generally the constant hassle phonecalls and strong sales tactics to get us on the books. Then once on terrible service, mistakes and misdirection. Would avoid in future.

Charlie · 26 October 2019

★★★★★ 5/5

Google

I have just completed on a cracking flat that Jordan showed me before it was available to the market and I am extremely happy with the purchase and process. The whole team were friendly, professional and efficient without being like a naggy Aunt you don’t want to answer the phone to. Mark was also very good to deal with and with the exception of the 0.0% peroni in my welcome pack I couldn’t recommend Barnard Marcus more to perspective home buyers / sellers. Happy home hunting folks !

Jack · 25 October 2023

★★★★★ 5/5

Google

I have just exchanged on a one bed I put on the market In September. Mark was My point of contact From the start and oversaw the process expertly, bringing his wealth of experience to the whole marketing and sale Process. Special thanks to Jordan who is fantastic and worked absolutely tirelessly to find the right buyer during a difficult economic period. They also have the best rental guy I’ve ever dealt with- Andreja, who found a number of excellent potential renters in a very short space of time when I was exploring that route. Overall I am very grateful to the guys at west Ken.

Katie · 25 October 2023

★★★★★ 5/5

Google

I had a smooth process working with Barnard Marcus to sign the lease on my property. My agent Jakub was very responsive, flexible and helpful along the way. Thank you!

Stacey · 30 September 2024

★★★★★ 5/5

Google

I recently rented a property through Barnard Marcus and had a great experience. The whole process was smooth, clear, and handled very professionally. The team was responsive, helpful, and made everything easy from viewing to signing the contract. Highly recommend!

Ruska · 16 December 2025

★★★★★ 5/5

Google

I have been liaising with Mark Coden in Kensington branch in the process of selling my flat and so far it's been a great pleasure working with him .From the start he is very engaging , transparent and very supportive due to which I have been now under offer. Mark is on top of everything and I am very confident that exchange will be completed on time. Thank you Mark!

Diwash · 25 October 2020

★★★★★ 1/5

Google

Terrible. They put me in a mouldy, damp, legally uninhabitable property for 2 grand per month (Rockley court) Received threats from Andreja Kmetovic and Jakub Lasia.

Cassie · 16 February 2026

★★★★★ 5/5

Google

Jakub was my agent and he provided an excellent experience and advised and handled my offer on a flat very quickly and got accepted, great service!

Maddie · 27 May 2024

★★★★★ 5/5

Google

I bought a flat, that they were selling. So I wan't directly their client. But If i look at how proactive they were, chasing me for viewings, asking for updates and also helping me chasing my conveyor etc. I think they are a solid partner to trust in assisting you with selling property. I found that they are reachable by phone and providing prompt replies via email. Even if your contact wasn't available passing on messages and getting back to me was never too much to ask. Special thanks to Simon, Mark and Shashi! I will come to you when selling my place in a couple of years, or when im ready to buy something new!

Lau · 25 October 2022