Every review we hold for the HAMILTON office, from every platform, shown as written. First names only.
★★★★★ 1/5
GooglePity noone can answer a phone. Between a Saturday Morning 9am - 11am and Monday Morning 9am - 10am I tried 6 times to call. It's a new experience to have an agency who is not available to answer a phone. Would put me off selling through them too.
Tim · 9 June 2017
Agent replied · 8 June 2023
I am sorry to hear that this was your experience but I would like to thank you for taking the time to leave us this feedback. If you would like to go into more detail about the concerns you have raised, please email me at review@countrywide.co.uk. Many thanks.
★★★★★ 5/5
GoogleMy initial contact with the Hamilton branch was with Kirsty; her empathetic and friendly manner was reassuring and put me at ease.
My experience of the application process with her support was a very positive one.
Thank you!PositiveProfessionalism
Katie · 27 August 2021
Agent replied · 8 June 2023
Thank you for your wonderful 5* review and kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleIdiots. Viewed a flat but never signed any paperwork, yet they proceeded to sign me up to an electricity account without my permission. I'm now being chased for payments on a property I have never lived in and am unable to close the account down.
James · 9 June 2019
Agent replied · 8 June 2023
Hi James,
Thank you for taking the time to make us aware of your experience. Customer experience is very important to us and as such, If you have not already done so, I would very much like to discuss your concerns with you. So that we can discuss further your experience, please e-mail full details to review@countrywide.co.uk.
Kind regards, Scott
★★★★★ 5/5
GoogleEfficient, professional, friendly and all round excellent service received from Kirstie and colleagues in the Hamilton office. Would highly recommend if letting or wishing to rent a property.PositiveResponsiveness, Quality, Professionalism
Rosemarie · 27 August 2022
Agent replied · 8 June 2023
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had the utmost pleasure in dealing with the incredibly friendly staff of Slater Hogg, Kirstie the estate agent was helpful, professional and very reliable, can't recommend them enough especially for first time tenants.PositiveResponsiveness, Quality, Professionalism, Value
Craig · 27 August 2021
Agent replied · 8 June 2023
Many thanks for your fantastic 5* review and recommendation. Best wishes Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent service handling a sale In Hamilton for us while we were living in the USA. They were exceptional in the way they took care of absolutely everything
J · 11 November 2022
Agent replied · 10 November 2024
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy partner and I received great customer service from Kirstie McKinnon, she went above and beyond to help us with a property, wee are really greatful for the support that Kirstie has provided us.PositiveResponsiveness, Quality, Professionalism
Shannon · 27 August 2021
Agent replied · 8 June 2023
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleTo Marianne and all the staff at Slater Hogg,
Just a few lines to say thank you so much for all your help and kindness while selling our property. You are a true asset to your company. Kindest regards, Henry Cooper
Henry · 8 June 2020
Agent replied · 8 June 2023
Thank you for your wonderful 5* review! It is always great to read such positive comments about our dedicated local team. Best wishes, Scott
★★★★★ 5/5
GoogleUsed this agency to rent out new house - excellent service. Pauline C was incredibly helpful and lovely, making the process less stressful that it usually would be!
Holly · 11 September 2022
Agent replied · 8 June 2023
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTo Alan our first contact with SHH Hamilton.
To Marianne and all the Staff for the superb service you have given us and last but not least Robert who we will no doubt deal with again when viewing another flat.
Margaret · 8 June 2020
Agent replied · 8 June 2023
Thank you for your wonderful 5* review! It is always great to read such positive comments about our dedicated local team. Best wishes, Scott
★★★★★ 5/5
GoogleAmazing customer service from Kirsty at the Hamilton office. So polite, helpful and accommodating. From a tenants perspective they have made the process so quick and stress free. Highly recommended from a happy new tenant!
Sophie · 8 June 2021
Agent replied · 8 June 2023
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent service handling a sale In Hamilton for us while we were living in the USA. They were exceptional in the way they took care of absolutely everything
Jonathan · 8 June 2022
Agent replied · 8 June 2023
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFabulous service from start to finish very professional yet friendly and an amazing result ,would not hesitate to use again and would highly recommend to family and friends. Thanks again to all the Team at Slaterhogg Hamilton
Lesley · 8 June 2020
Agent replied · 8 June 2023
Thank you for your wonderful 5* review, It is great to read that you are more than happy with the service provided by our local team. Kind regards, Scott
★★★★★ 5/5
GoogleKirstie took me through the whole process and was great! Simple process and Pauline helped bring it over the line.PositiveResponsiveness, Quality, Professionalism, Value
Ross · 27 August 2022
Agent replied · 8 June 2023
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe can't thank Slater Hogg enough for their professional service. Our house sold in less than a week. Thank you for your honest, swift and hassle free sale of our home.
Jill · 8 June 2021
Agent replied · 8 June 2023
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDear Marianne and Linda just to say a huge thank you for your magnificent professional ,friendly help in selling crossford you looked after me beautifully and I will not forget .
Best Wishes
Jennifer Cuthbertson
Jennifer · 8 June 2020
Agent replied · 8 June 2023
Thank you for your 5* review and kind words about your experience with our local team. Kind regards, Scott
★★★★★ 5/5
GoogleUsed Slater Hogg in Hamilton for the last 18 months been excellent and hassle free and would recommend the Hamilton office to anyone
Martin · 13 July 2022
Agent replied · 8 June 2023
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFantastic, professional service from Kirstie. We viewed the property and had the keys within a week. Would recommend using this branch any time. Thank you for all your help.PositiveProfessionalism
Chris · 27 August 2021
Agent replied · 8 June 2023
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCustomer service from both Fiona's has been outstanding throughout the whole process. They kept us up to date in the loop so we always knew what to expect. Highly recommend!
Megan · 8 June 2021
Agent replied · 8 June 2023
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFirst class service from both Kirstie and Natalia through our full renting process. Quick, Easy and stress free. Thanks guys!!! 🥳😀 …
J · 12 August 2022
Agent replied · 8 June 2023
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWould recommend this letting agent again, quick and reliable service, also would recommend kirstie from here she was 10/10 👍PositiveResponsiveness, Professionalism
Jonathan · 27 August 2022
Agent replied · 8 June 2023
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleA very professional team!
They were warm, friendly and helpful. I was kept up to date of any changes as they happened and answered any questions that I had.
Gordon · 8 June 2021
Agent replied · 8 June 2023
Thank you for your amazing 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFantastic communication and professionalism from both Kirsty and Natalia during the rental process. Would highly recommend using as a Management Team for your property.
Thanks again!PositiveQuality
Steven · 27 August 2021
Agent replied · 8 June 2023
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleBrilliant customer service and everyone is always more than happy to help! Fantastic viewing at the property held by Kirsty.
Catriona · 8 June 2022
Agent replied · 8 June 2023
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
