Scott Maddison Halstead reviews

★★★★★ 5/5

Google

What a journey, we was on the market for a long time before we changed to Shire’s Michael arrived to do evaluation and pictures, he said at the time “il be able to sell your house we just need to market it properly and to the right people” obviously heard this all before! Michael went away done all the necessary paperwork, we checked it, pictures looked amazing, Michael’s communication was great, just 8 days on the market and we had viewings, 3 days later a second viewing and we excepted an offer…... Amazing Michael actually knew what he was doing, and since the offer his communication has been brilliant, he just can’t do enough for us. Thank you so much Michael in Shire’s Halstead

Sarah · 14 March 2026

★★★★★ 5/5

Google

We have used Scott Maddison/Shires for about 7 years to manage our flat which we bought through them. We are now selling and Elliot Ashwin has been an absolute asset to your company, he is the reason we are using Shires to sell. We are presently abroad and Elliot has been very helpful and assisted us to get to market promptly. We hope this help continues and we sell soon. Thank you Elliot.

Trudi · 24 March 2026

★★★★★ 4/5

Google

Overall, a good selling experience. Kevin did our initial visit and valuation, I was impressed with his local knowledge and he explained the process clearly. The only part of the process that did seem rather slow was getting the particulars prepared and actually getting the house on the market, I had to chase this up several times. Megan then took over the process of viewings and after a slightly slow start a buyer was found. Megan was extremely helpful in pushing to iron out a delay with our solicitors getting the right forms signed. The timeframe from offer to completion was extremely quick.

Caroline · 11 August 2025

★★★★★ 5/5

Google

Thank you so much Alison and Megan for your excellent service. You are both a credit to your company. Great communication, advice, updates and feedback. Friendly and easy to deal with. Thanks again 👍 …

Ben · 14 March 2026

★★★★★ 5/5

Google

My tenancy was managed by Alison and the team at Scott Maddison over the past 6 years. The service I received during this time was always managed very quickly and without any trouble. I feel very fortunate to have found a lovely property to …

Laura · 14 November 2025

★★★★★ 5/5

Google

Ethan was lovely. Very welcoming, friendly and knowledgeable. Answered all our questions and was able to find out more information and get back to us quickly!

Nicole · 9 April 2026

★★★★★ 1/5

Google

Worst estate agent I have ever dealt with. Used for renting and buying I will never use them again. They are rude and patronising especially Alison, some training in customer service wouldn’t go amiss. Do not use. As you can see from George’s contradictory response to my review, shows how much of an unprofessional estate agent they are by disclosing allegations on a public forum reaffirming my previous comments on their customer service. Silly George!

Emily · 2 November 2024

★★★★★ 5/5

Google

What an amazing service we have received!! Alison and the team have been more than helpful, we cannot thank them enough. Would recommend Scott Maddison every time!! Five Stars isn’t enough, they are amazing. Alison is such a lovely, calming character and has made this whole process 10000% worth it!!

Ally · 27 August 2025

★★★★★ 5/5

Google

Megan was fantastic. She found a buyer within a week of the house going on the market. All communication with her was flawless. Thank you 🙏 …

Pippa · 14 February 2026

★★★★★ 5/5

Google

Excellent estate agents top class service Very friendly and helpful people always use these estate agents Thanks to Megan and team

Joanna · 24 March 2026

★★★★★ 5/5

Google

It was not an easy time to sell my mother's house and it was a bit of a bumpy ride with the first sale collapsing, but throughout the whole process, the team at Scott Maddison were always positive, always helpful, always available to speak to me and kept me updated throughout. Kevin was unflappable and gave me good advice about where to spend money on the house to help get a sale but also where not to. Sue Love the sales progressor would weekly keep me abreast of what was going on down the chain and she did a lot of chasing and 'nudging' where things were seemingly at a standstill. All in all I would thoroughly recommend Scott Maddison and wish them all the best.

Tina · 29 January 2024

★★★★★ 5/5

Google

We would like to say how pleased we were with the service provided by Scott Maddison when we sold our house, particularly Kevin and Megan as they were always friendly and professional. Scott Maddison were our first choice and we were so pleased that we sold with them as our property was not straightforward at times but all questions and queries were dealt with efficiently.

Alastair · 16 October 2024

★★★★★ 5/5

Google

Thank you Michelle for a seamless transition . Happy to recommend you 😊 …

Darren · 7 April 2026

★★★★★ 5/5

Google

I genuinely cannot fault them, really professional and made everything very easy. Michelle and Chris were fab and honestly the best estate agents I’ve been with so far. I look forward to renting with them for a while longer :)

Callum · 11 August 2025

★★★★★ 5/5

Google

They managed to get the most important people across the door in the first week, the people who fell in love with and purchased the house despite the obstacles put in their way by others. Shout out to Megan and Jonathan, who were always on the end of the phone if we needed help or an ear to listen to us. Our sales progressor, Sue Love, has the patience of a Saint. Yes, we had our spats during a complex and stressful sale, but she was there for us right to the end. She went above and beyond with two very different legal firms (I'm sure in some instances she did their work for them!). Sue, single handedly, earnt SM every penny of their commission. We cannot thank her enough for getting our sale over the finish line.

Susan · 7 November 2023

★★★★★ 5/5

Google

I was extremely pleased with the exceptional level of service received from the team at Scott Maddison who dealt with the sale of my property. Kevin, Jonathan and in particular Megan who looked after the viewings. They were friendly, polite and always on hand to help in anyway. Communication was excellent. I could not have received a better service.

Peter · 8 November 2024

★★★★★ 5/5

Google

Myself and my house mate were renting for the first time in Halstead, Essex and we had the lovely Alison who works at the Halstead branch and was amazing, answered all our questions and was always on hand to help with anything we needed. Alison was very patient with us being new to renting which made our experience so much more pleasant and we felt confident being able to email her about anything regarding the house. We were super lucky to have the best landlords EVER who were so kind and also on hand to help with anything. This made communicating with both Alison and the landlords an easy experience which I know is hard to find nowadays! I highly recommend Scott Maddison as they always go the extra mile.

Megan · 8 May 2023

★★★★★ 5/5

Google

Alison and Megan were the two people I did most of my communication through and I couldn’t fault them. My situation was not ideal and was at times making me unwell. However Alison and Megan both helped all the way through answering any questions I have and keeping me up to date on what was happening. Thank you for all you did it truly was a little easier getting through it all with you both helping. Thank you again

Abbie · 8 May 2023

★★★★★ 5/5

Google

Scott Maddison, amazing experience with them. As a 1st time buyer, we have had a fair share of some Agents unspeakable experience! Jonathan, especially and Kelvin were my contacts through the entire purchase and they were brilliant 👏🏿. Need i say more.. that was our experience, thank you Scott Maddison, Halstead 😎.

OlaJuwon · 23 September 2024

★★★★★ 5/5

Google

Thank you Carol and Allison for the service I have received. You’re the best!!!

Linda · 29 November 2025

★★★★★ 5/5

Google

First class Estate Agents, I have dealt with Alison and the team over many years of letting my property out, They have been very professional and helpful and have always kept me informed of any issues that have cropped up I cannot recommend these Estate Agents highly enough,,

Peter · 16 October 2024

★★★★★ 1/5

Google

Made our life so incredibly difficult when we were tenants. I had an awful landlord who got away with not supplying some of the basic humane necessities of a rental despite paying a extortionate amount for said property. Scott Maddison sat back and turned a blind eye to it all and now some other poor family is also no doubt going through the same hell. There was one agent in particular Alison who was unbelievably rude and unprofessional constantly huffing down the phone like you are so beneath her whenever you had the unfortunate task of getting in touch to report an issue. They also failed to carry out appliance safety checks on white goods within the property which nearly ended in disaster for my family and when confronted with this they took no responsibility and couldn’t care less. I urge anyone with any sense to steer clear of this company or else you will come away with your fingers burnt.

Taryn · 16 October 2024

★★★★★ 5/5

Google

Michelle was incredibly helpful and efficient during the process & im really grateful for their guidance and professionalism throughout.

Constance · 30 September 2025

★★★★★ 5/5

Google

GOOGLE STATES 88 VIEWS SO FAR 👍 (google sends me emails with how many people have viewed.) Hi everyone, (they are not 5 stars) I am currently in a legal dispute with Abbey Sales & Lettings / Scott Maddison. They state I owe them a commission fee (which I do not recognise); a different Estate Agent (Michael’s Estate Agents) sold the property and received the actual commission fee, paid to them by my solicitor. Abbey Sales & Lettings / Scott Maddison may legally have a claim however, this is yet to be determined; and may well involve court action. I have included photos of the letters from their debt recovery partners etc. that were sent to me. I will continue to update and post on this review all correspondence I receive from Abbey Sales & Lettings / Scott Maddison. The posted email photo from Abbey Sales & Lettings / Scott Maddison debt recovery partners was the first communication of any sort regarding their claim, approximately four months down the line from the actual sale (not sold by Abbey Sales & Lettings / Scott Maddison, but by Michael’s Estate Agents). Updated 29/07/2024 - I have just requested the original VAT receipt in respect of their £1980 claim, NO invoice has been sent to me in regards Abbey Sales & Lettings / Scott Maddison claim to this date, only the email from Abbey Sales & Lettings / Scott Maddison debt recovery partners. An invoice should have preceded a debt collection request, as it states in their contract. There is also no date written on the contract. There contract refers to the Estate Agency Act. Scott Maddison did know of the sale, they were the letting agents right up to the point of sale, by another Estate Agent (Michael's Estate Agents of Halstead, who were very good). I had a private meeting with the manager of Scott Maddison one month prior to moving my property to Michael's Estate Agents, giving Scott Maddison one further month to increase viewing figures, which they failed to do. So, I did move the property. The Manager at no time stated I would be liable for any charges whatsoever if I moved estate agents, he only expressed concerns over me keeping the price of my property the same for the Michael’s Estate Agents as I had for them. I agreed to this as I found that a fair and reasonable request. I was a good and fair customer to Scott Maddison. I allowed them to Manage my rented flat for two years; I purchased a property through them; I allowed them to try and sell my flat; which they could not do; I also left them an excellent review (now withdrawn) and was prepared to let them manage all my properties in due course. So, I have no idea why they would attempt to try and enforce a clause in a contract with no apparent date on it and no invoice provided prior to the debt recovery request and loose such a good customer. Updated 20/08/2024, I received a phone call from Ben. Ben Stated he was from Scott Maddison. He asked what was I doing with my flat? I said, I am in dispute with you (Abbey Sales & Lettings / Scott Maddison), you know what I am doing with my flat! He asked what the dispute was about I explained (whilst wondering why he did not know already), half way though my explanation he put the phone down. I called him back nineteen times got an answering machine. I called Scott Maddison and asked to speak with Ben, they said Ben did not work there. This was bizarre, how did this guy get my phone number unless Scott Maddison had passed it to him, (I’m not sure if this infringes data protection laws, this must be looked into). I have not received an invoice to date (21/08/2024) just the debt recovery letter. Other courses of action to be considered, The Property Ombudsman and my MP Mr James Cleverly.

Michael · 21 August 2024