Every review we hold for the Hackney office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotNightmare END of tenancy
All fine until I moved out and required my deposit back. 5 weeks since I left my flat, in the exact condition I received it in. Clean, tidy and fully paid up but am chasing and chasing with no success.
Nicola · 4 September 2022
Agent replied · 25 October 2024
Hi Nicola, can you please email help@stirlingackroyd.com confirming the address of the tenancy just ended? I am keen to understand what we can do to help speed things up for you and to ensure you are fully advised of the status of your deposit return. I look forward to hearing from you, Amber.
★★★★★ 5/5
TrustpilotExcellent service!
Excellent service throughout our tenancy. The Property manager, Rebecca Heslam was well informed, professional and very helpful throughout our four year tenancy, made life very easy for us!
Bilkis · 28 February 2022
★★★★★ 5/5
TrustpilotAshley was super helpful
Ashley was super helpful, easy to speak to and I feel confident she will help me on my search.
Will · 28 February 2023
★★★★★ 5/5
TrustpilotEllie has been an absolute star
Ellie has been an absolute star. Brilliant communication at all times. Thanks!
Nick · 15 September 2023
★★★★★ 5/5
TrustpilotWe had a great experience with this…
We had a great experience with this estate agent during the process of securing our flat! William was very helpful, enthusiastic and friendly!
Phoebe · 28 September 2022
★★★★★ 5/5
TrustpilotManagement Services
I have been working with Stirling Ackroyd for several years now and Clive Martin and his team have always acted professionally and Clive specifically has a problem solving attitude.
Mario · 6 December 2021
★★★★★ 5/5
TrustpilotCan’t thank Ella enough was brilliant…
Can’t thank Ella enough was brilliant from start to finish! Was so informative about the property and even answered all my annoying questions without any hesitation will definitely recommend!
Emily · 22 November 2021
★★★★★ 5/5
TrustpilotAs a landlord using Sterling Ackroyd
As a landlord using Sterling Ackroyd, During my short time using them I have found them very responsive and communicative. Their representative Aaran has been very helpful.
Clive · 9 March 2022
★★★★★ 4/5
TrustpilotVery professional
Marty Staplehurst has been great help in answering my queries and providing all the information.
Alison · 7 June 2023
★★★★★ 5/5
GoogleJust sold my flat through Stirling Ackroyd and Kyle Moran was amazing, without him the sale would not have gone smoothly or as well as it did. He really cared and went the extra Mile to get the sale completed.
Charles · 27 October 2017
★★★★★ 5/5
TrustpilotDan was great
Dan was great. Very helpful and quick in dealing with our request to arrange a viewing.
Scott · 3 May 2023
★★★★★ 5/5
TrustpilotAlex comes to mind he is friendly…
Alex Ripley comes to mind he is friendly informative and not pushy like so many people are these days!!!! Stirling Ackroyd give a honest realistic valuation and are always on hand to help with any questions you may have. I appreciate the service Alex brings and if I was looking to sell or buy I would completely put my trust in him and of course the company.
Sandra · 24 January 2023
★★★★★ 5/5
TrustpilotSpencer De Jonge helped sell our flat…
Spencer De Jonge helped sell our flat and was excellent in managing our expectations. he was knowledgable and kept us up to date with potential buyers giving us feedback along the way. I can’t comment on the next stage as this is now being dealt with by a different team in Stirling Ackroyd but Spencer has set the bar high.
CP · 18 August 2023
★★★★★ 5/5
TrustpilotGreat team, would use again.
Really excellent outfit. We used SA for renting out a flat and they were all over it. Our liaison, Ghilles, was first class being both efficient and responsive. His market knowledge was excellent and we found (excellent) tenants within a day or two. Others there we have had to speak to have been super helpful too.A pleasant change to the sometimes tough process of dealing with agents. Would highly recommend.
CU · 26 September 2022
★★★★★ 5/5
TrustpilotGreat service
I had the pleasure of speaking with Andrew Aldworth today, who had a patient and informative nature when talking with me to arrange a viewing and house evaluation. Although it turns out the property I wanted to see was about to take final offers I wound still be happy to continue working with SA due to the excellent service i've received so far.
Michaela · 22 May 2023
★★★★★ 5/5
GoogleWe had great experience renting through Stirling Ackroyd. Our agent Jack was very helpful and able to answer all questions promptly.
Matt · 26 October 2022
★★★★★ 5/5
TrustpilotGreat experience
Never thought I'd say this about an estate agency but the most professional firm I've worked with so far. Great experience overall. Pleasure to have worked with Ghiles.
Tigerlily · 25 November 2021
★★★★★ 5/5
TrustpilotThank you Kyle
Thank you Kyle for the promtness and efficiency and all the support you demonstrated in managing my property. Highly recommended. Thank you Stirling Acktoyd for hiring professional staff.
Ola · 24 November 2021
★★★★★ 5/5
TrustpilotSam was polite
Sam was polite, accommodating, and efficient in all aspects of our conversation.
John · 3 August 2023
★★★★★ 1/5
TrustpilotAvoid avoid avoid!!!!!
We chose Stirling Ackroyd to do a transfer of deed, it was a simple procedure, as we were told by them and would take about 3 weeks, however, 4 months on and several mess ups on there part, ie continuously sending the wrong paperwork through via email, they were very difficult to get hold of and never returned a call. We finally completed on 24th December. I would definitely avoid these at all costs, they were unreliable and made a simple job very stressful and I had to do a lot of the work that they should have been doing myself. They are a complete waste of time!!!!
Jeanette · 26 January 2021
★★★★★ 5/5
TrustpilotEstate Agents with a heart
Shortly after I requested a valuation, I spoke to a delightful young lady called Ellie about organising an appointment for my valuation, which has been agreed. She was professional, kind and understanding of my circumstances. I felt like I was just having a nice chat as she put me at ease immediately. One in a million. A definite asset to your business at Stirling Ackroyd.
Julia · 1 March 2023
★★★★★ 1/5
TrustpilotTried To Commit Daylight Robbery
This agent tried to steal money from us. Following the moving out inspection, they tried to take nearly £200 from us claiming that we did not resolve a pre-existing mould issue in 1 of the rooms.We informed them that when we moved in during the Summer the mould issue was already existing in the entire property, stated on the itinerary they provided. The agent we dealt with (Clive) ignored this document which Stirling Ackroyd provided, and still persisted. After we refused to accept the deduction, he called us at least twice a day seeming desperate. He then tried to negotiate a lower deduction which was very surprising, after days of harassment trying to get what he initially wanted.After we informed him we'd raised a dispute with the deposit protection scheme, he then removed the deduction for the mould issue. A show this letting agent is not trustworthy. Absolute crooks!
Jason · 12 January 2021
★★★★★ 5/5
Trustpilotappreciated
i really would like to thank Cherrelle Wilson - the move in manager for her effort in doing her job , along with the team of Stirling Ackroyed for helping in finding a proper tenant really appreciated
NAGWAN · 8 April 2019
★★★★★ 5/5
TrustpilotIssac is very helpful and is proactive
Issac is very helpful and is proactive. As a customer, I really appreciate his efforts.
Rani · 21 April 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
