Every review we hold for the Hackney office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotBaaaaaad baaaad service
Baaaaaad service , they accepted the offer and after six months of waiting , they disappointed us …..there is Noo communication b/w agency and buyer , we had to called every time to ask about the news , they said they will call back and they had never calling back , shame on u , we waste all our saving because of ur bad service ,
Rania · 16 August 2022
Agent replied · 25 October 2024
Hi We are very sorry to hear how unhappy you are with your experience. Please contact us at help@stirlingackroyd.com so that we can address any outstanding concerns for you.Kind regardsClaire
★★★★★ 5/5
TrustpilotMitcham branch
I was looked after by Taija Bryan from the Mitcham branch who was extremely helpful and professional the entire time. She kept in regular contact with myself and answered all questions I had and put me at ease. The service received from Taija was brilliant and I would definitely recommend this branch and Taija also!
Jasmin · 22 November 2021
★★★★★ 5/5
TrustpilotOutstanding Customer Service
I’m on the hunt for my dream property and had the pleasure of speaking with Jake Ryan who was so forthcoming and full of knowledge on the current economic climate. Extremely informative and a great listener. Thank you Jake!
Raylene · 5 August 2023
★★★★★ 5/5
TrustpilotBrilliant Service
Brilliant Service. Always keeping us up to date. Robert Dawnson was excellent and very professional.Putting himself in our shoes and not like other agents.Thank you for all you have done in selling our Propety.Superb
Lee · 6 December 2023
★★★★★ 5/5
TrustpilotVery pleased with the service
I have recently purchased a property from Stirling Ackroyd and have been very pleased with the service from all staff members, Shea was the staff member that sold me the property and throughout the process he has gone above and beyond to provide great levels of service, I recommend him highly.
Ed · 6 June 2022
★★★★★ 5/5
TrustpilotAndy is extremely helpful, concise and targeted.
Andy was most helpful and thorough in his approach. I do believe he will be a good contact going forward.He made certain he had all my details correct and followed up immediately with an email. Very reassuring in this crazy market. Thanks Andy.
Jacqueline · 29 March 2023
★★★★★ 1/5
TrustpilotTerribly run company
I use them to manage my property for renting.Poor service. Tenants complain that it takes weeks to get a response. I don't receive communication, sometimes for 6 months on urgent matters.Neighbors file complaints about the property and Stirling don't resolve issues which leaves everyone unhappy.Avoid this company.Change from Townends to Stirling hasn't made a difference.
Bobby · 18 July 2023
Agent replied · 25 October 2024
Hi Bobby, I am sorry to read that we did not meet your expectations. We would very much like to investigate your comments further and hope that you provide the information necessary to enable us to do this. I would like to assure you that Stirling Ackroyd strive to deliver outstanding service to our customers every time and we are extremely proud of our excellent rating and the feedback our customers regularly share. Regards, Amber
★★★★★ 5/5
TrustpilotPleasant experience
Very pleased with the service from the Brixton Branch, especially Karina who is my allocated Property Manager. Very pleasant to speak to and has been informative regarding what is needed to know about letting my property, arranging contractors and ensuring all my paperwork is in order. Thank you!
Majid · 21 September 2022
★★★★★ 1/5
TrustpilotIf you need water, avoid Stirling
This agency has left me without hot water or any water pressure at all for nearly 4 weeks now and have refused any kind of compensation or an update regarding a solution. The property is uninhabitable.
Adam · 19 August 2024
Agent replied · 25 October 2024
Hi Adam, Thank you for sharing your experience and I am sorry that you have felt the need to contact us in this way. Please contact us at help@stirlingackroyd.com so that we can address any outstanding issues for you.
★★★★★ 5/5
TrustpilotGreat service for lettings
Recently letting a flat through Sterling Ackroyd, Donna was dealing with all the check in and check out admin and was fantastic. Her thorough knowledge of all that was required was really helpful and I would certainly recommend Donna to anyone looking for expertise in lettings.
Mr · 23 November 2022
★★★★★ 5/5
TrustpilotStirling Ackroydd
Rahat at Stirling Ackroydd has been exceptional dealing with the letting of my property and has helped to make the process very smooth ahead of tenant move in. I would have no hesitation recommending them if you are thinking of renting a property
Chris · 6 March 2023
★★★★★ 1/5
TrustpilotSurvey Experience
I recently had a residential valuation survey carried out on my property by Stirling Ackroyd for remortgage purposes. The appointment was originally cancelled at short notice due to a surveyor being unavailable and then I received a call to reinstate the appointment.
Sharn · 26 July 2025
★★★★★ 5/5
GoogleLettings consultant Jack Colbran was absolutely amazing - we found the perfect apartment within a week and the process was incredibly smooth.PositiveProfessionalism
Daisy · 26 October 2021
Agent replied · 25 October 2024
Hi Daisy, thank you for the fab review for Jack 😊 Its great that you found the perfect apartment and we wish you all the best - Claire …
★★★★★ 5/5
TrustpilotThank you so much to David
Thank you so much to David for his help and advice with my property search. Expert, friendly advice given and a really smooth and hassle free organising of my property viewings.Many thanks!
G · 18 December 2023
★★★★★ 5/5
GoogleStirling Ackroyd, in particular Mehdad, did a great job of selling my flat. Market conditions changed dramatically with the introduction of the new mortgage rules just as I listed my flat. But they provided excellent advice on how to deal with this and lined up a buyer. Mehdad, followed up with both myself and buyer on a regular basis to ensure the sale went ahead smoothly.
Dhaval · 28 October 2015
★★★★★ 5/5
TrustpilotNew Letting
I have just started letting my property through Stirling Ackroyd and the process so far has been very smooth. Rahat has been exceptionally helpful and very communicative every step of the way, with full explanation of all the processes and a very quick response time.
Melanie · 8 December 2022
★★★★★ 5/5
TrustpilotGlad I made the switch!
I switched to Stirling Ackroyd from a previous letting agent and am so pleased I did! They let and manage the property for me and are totally professional. Emma Hawes has been particularly helpful any time I've had any maintenance issue - she's on it immediately. Peace of mind all round!
Bethan · 17 March 2022
★★★★★ 5/5
TrustpilotTop class service
Stirling Ackroyd have been brilliant in my endeavour to rent my property, in particular Sandra. 10 out of 10 for service. I will definitely use them in the future.
Singh · 12 February 2024
★★★★★ 5/5
TrustpilotEllie was very pleasant to talk too
Ellie was very pleasant to talk too, calm and professional in speech, thorough with questions, what my needs and requirements are. Also Ellie was sympathetic when I explained my current house has been severally water damaged.
Keran · 1 September 2023
★★★★★ 5/5
TrustpilotGreat company, highly recommend!
My initial contact with the company was with their central team in head office. I spoke to Antonios and registered as an applicant. The service was excellent. This convinced me to use Stirling ackroyd when it came to selling my house. Top level agents from first contact until the end of the process.
V · 22 November 2021
★★★★★ 5/5
TrustpilotSold my property through Stirling…
Sold my property through Stirling Ackroyd Addlestone in May. Secured full asking price within a reasonable amount of time. Professional, punctual, helpful & informative. I dealt with Richard for the most part, he is a great guy & all of the above! I would highly recommend using this company.
P · 12 June 2022
★★★★★ 5/5
TrustpilotWe would like to thank Saffah Maryam…
We would like to thank Saffah Maryam and Stirling Ackroyd for sorting out the problem with our messy existing tenant.He now knows that we will not tolerate the way he has been treating our property.Thanks again Saffah for being so professional in sorting this out for us.Kind Regards,Dave & Jackie Betsworth
Dave · 8 March 2022
★★★★★ 5/5
GoogleLiam Gaffey is a very good agent. He has been calm, honest and consistent throughout a very challenging sales process. Liam keeps his eye on the strategic goal - a successful sale - while maintaining his integrity and sense of perspective. His ability to think and communicate clearly is a boon. I look forward to doing business again with Liam in the future.
Chris · 27 October 2018
★★★★★ 5/5
TrustpilotVery impressed with response to boiler…
Very impressed with response to boiler breaking down just before Christmas. Arran Southern was extremely responsive and arranged for engineers to attend asap. He was very attentive to the requirements and the firm selected was also very professional. Arran also checked on progress and we were very happy with the support provided.
David · 24 December 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
