Trusted Agent profile · Hackney
★★★★★
1,546 reviews across 3 platforms
338 Mare Street, Kingsland, London, E8 1HA, Hackney, E8 1HA
Stirling Ackroyd's office in Hackney, at 338 Mare Street, is rated 4.4 out of 5 across 1,546 reviews on three platforms, including 202 Google reviews rated 4.7.
202
Reviews on Google
This office
36
Reviews on Facebook
Business-wide
1,308
Reviews on Trustpilot
Business-wide
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you Kyle and the SA team!
Thank you Kyle and the team! Smooth running and stress free! I got the impression that the Sterling Ackroyd understood my concern that my purchase completed with a glitch and they personally made sure it did! Thanks again!
Thanks Charles we hope you enjoy your new home
5/5
TrustpilotCan’t thank David enough for helping me…
Can’t thank David enough for helping me with my search today, he was really thorough with his questions in order to help me find exactly what I wanted. Super friendly, & a pleasure to chat to.
5/5
TrustpilotThe property sales advisor Sandra…
The property sales advisor Sandra Holmes was very helpful and answered all my question. She is an amazing property sales advisor and I would definitely recommend her to my family and friends. Thank you once again
5/5
GoogleHarrison king, the table is a 10/10 for whoever will buy this house!
Dear Eun, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
TrustpilotMike Frith Surveyor
Mike Frith surveyed a property for me. I could not have asked for a more helpful and professional surveyor. Who was also so easy to contact post survey report.Highly recommended.
5/5
TrustpilotLetizia Lupi is a credit to the team
Letizia Lupi (Lety) is a credit to the team. I have had a number of difficulties in dealing with other agents in the past. However, since she became the manager of our property in February 2023, Lety has been responsive, professional, polite, and delightful to work with.
5/5
TrustpilotJames Banister - Property Manager
James has been looking after my property for several years and I find him to be extremely efficient, professional and a pleasure to deal with. If ever there is a problem, he is very quick at responding and deals with the issue promptly. I would highly recommend James and the team at Stirling Ackroyd if you are looking for someone competent and trustworthy to manage your property.
5/5
TrustpilotGreat service from Sandra and the team…
Great service from Sandra and the team that work really well together. Didn't matter who you got on the end of the phone they were up to date with the situation. She was super helpful, always happy to talk and make you feel a ease. Excellent service all round.
5/5
GoogleHonestly best letting agents I have ever used! Had a myriad of problems in our flat and the team have been nothing but extremely helpful throughout. Jack, Tom & Donna specifically have provided top level customer service and would recommend this letting agency to anyone. Thanks again!
Hi Lizzie, Thank you for sharing your experience of working with Jack, Tom & Donna. Its great to hear how happy you are with the service received and we wish you all the very best - Claire
5/5
Google5 star experience with Stirling Ackroyd Estate Agents. Jack Colbran who is part of the Hackney branch made sure everything was in order prior to moving in. He was excellent at communicating and made the process as stress free as possible! Cannot thank him enough for helping us find a flat that we love!
Hi Clarissa, thanks fior the 5 star and great words for Jack! Its great to hear of your stress free experience and we wish you all the best - Claire
5/5
TrustpilotFantastic customer service
Had a wonderful customer experience with Alex, who was extremely kind, patient, friendly and moreover knowledgeable when discussing an evaluation of my flat to sell. These calls can be forced or quite cold, and he was just brilliant. Thank you Alex!
5/5
TrustpilotDavid Harvey -
David Harvey -Had a really pleasant conversation with David this morning. He was able to provide helpful information whilst still taking into consideration our budget, locations and requirements! Looking forward to working with David and finding our perfect new home! Thanks David!! Speak soon - SJ
5/5
TrustpilotWe were recommended Tom Reid by our…
We were recommended Tom Reid by our estate agents to carry out the survey. From arranging the survey with Amy to Tom carrying out the survey we found the service excellent and would definitely recommend them.Anne and Yale - North Yorkshire
5/5
FacebookHad such a great experience with this company. Had no issues. Matt went above and beyond to help us, thank you Matt!
Hahaha don't believe this
1/5
TrustpilotWould put 0 stars if possible
Would put 0 stars if possible, I’d rather be homeless than use these people ever again. Unprofessional, unorganised, staff are clearly inexperienced, rude, argumentative and generally extremely unhelpful since day 1. Will never use again as soon as my tenancy is up and I can’t wait to avoid them in the future and I would advise everyone to do the same!
Hi Adam, sorry to hear of your frustration, which I believe is due to communication regarding your obligations relating to your tenancy. If you feel any aspect of our communication with you is incorrect please do get in touch with me directly at help@stirlingackroyd.com - Many thanks, Amber
5/5
TrustpilotThank you Alex
Thank you Alex for providing such a smooth and friendly service! Your expertise and advise was greatly appreciated and it really felt like you were going above and beyond to help me!
5/5
GoogleSarah and the team were incredible. Very prompt, timely, polite and professional. We highly recommend working with them if you need a house in Hackney!
Hi Tom, thank you for taking the time to leave great feedback! Sarah and the team will be so happy to read this 😊 We wish you all the very best in your new home. - Claire …
5/5
GoogleHarris from hackney was the excellent and answered all questions needed
Dear Emmett, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
TrustpilotIf you want your house sold - read this genuine review
I purchased my property from Simon at Stirling Ackroyd almost 20 years ago. When I decided to sell I called Simon back to allow his company the opportunity to get my house sold which they achieved in approx 4 months. Aron & Alpha Sales Team were courteous and kind and most importantly they respected my home, it’s the small things taking their shoes off, greeting guests and carrying out the viewing without pressure to clients to make a sale which made the process seem easy. The sales team were transparent at all times. They also got the result and had foresight when we spoke after viewings as the sale was predicted based on body language and communication. I couldn’t rate these guys any higher # A STERLING JOB & SERVICE!
5/5
TrustpilotThe communication of this company is…
The communication of this company is outstanding. I spoke to Zein and he made it so easy for me to bring my properties to market and get valuations done, at the right time. I am currently happy with my new tenants and the rental prices I am achieving for my properties. I am team Stirling Ackroyd!
1/5
FacebookAwful experience. I would give 0/5 if I could. They emailed me multiple times about someone else's flat. I told them... 3 times with no response and no sign they were doing anything about this data breach. 4th time I get an email saying sorry but also moaning about me complaining. They emailed me! Also tried to jack the rent 550 a month in one go, attempted to book viewings with less than 24hrs notice. We had people turning up out of the blue, with no estate agent, buzzing up. The estate agent just said 'don't let them in, they are late'. all in all. terrible experience. just after money, nothing else mattered to them.
5/5
TrustpilotSpeedy and Professional
Amazing how fast Stirling Ackroyd Sunbury branch has helped to secure a new tenant with a better rent. Very professional team and highly assistive in all matters relating to managing my property. Special thanks to Katie and Katy whom been cooperative in arranging for the retouching of my flat and great their great support.
5/5
TrustpilotDavid Harvey
David Harvey I called to arrange a viewing and David was extremely helpful and friendly. He asked all the right questions and I look forward to my viewing.
5/5
TrustpilotProactive and easy to work with
Stirling Ackroyd really chased down my sale and were very proactive. Kieran Pepperell and Spencer de Jonge were my agents and they were easy to work with and v reassuring along the way. Couldn't fault them! The flat was sold at asking price - v happy customer!
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