Stirling Ackroyd Hackney reviews

★★★★★ 1/5

Trustpilot

Warning: Shady Tactics Ahead!

Warning: Shady Tactics Ahead!Writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd was a disappointment. They promise one thing on the phone but do another via email, leading to confusion. The agents are rude and arrogant, showing no respect. They also use manipulative tactics to push buyers into overpaying. Save yourself the trouble and avoid Stirling Ackroyd!!!

Dan · 21 February 2024

★★★★★ 5/5

Google

Jack Colbran from Stirling Ackroyd is a pleasure to deal with. He is very friendly, responsive and super accommodating - he went the extra mile for me a couple of times throughout my tenancy which was incredibly helpful in making the process go as smoothly as possible. If you have the pleasure of working with him you'll be in great hands. Thanks so much again Jack for everything!

Sarah · 26 October 2023

★★★★★ 4/5

Google

This review is based on customer service alone, as I did not end up going with the property shown to me by Atirling Ackroyd. However, I wanted to make a specific shoutout to the efficiency and care provided by the Stirling Ackroyd team, more specifically Jack Colbran who handled my viewings and made things very easy for me and my flatmates. He was incredibly positive and made the whole moving process feel much less overwhelming! I would high reccomend this agency to anyone who wants to feel as if they are being looked after when transitioning from one home to the next. A very patient team who are genuinley here to help makes a huge difference!

Richard · 26 October 2022

★★★★★ 5/5

Trustpilot

Stirling Ackroyd were very patient and…

Stirling Ackroyd were very patient and thorough during the sale of my flat. I found that everyone I dealt with was very professional and courteous at all times too. It was a challenging task to sell my flat during a pandemic, but they gave me great advice the entire time and really helped guide me through the process. Special mention to Sam Currie for going the extra mile for me too!

Chris · 29 November 2021

★★★★★ 5/5

Trustpilot

James Banister - highly recommended!

I've been renting my flat through Stirling Ackroyd for the past 4 years, James Banister is the managing agent of the flat and I can highly recommend him. He promptly responds to all my emails about issues I may have with the flat (e.g. hot water or boiler related) and every single time he has sent maintenance to fix any issues as soon as possible. I can always rely on James.

Fabrizia · 25 November 2021

★★★★★ 5/5

Google

Ahmad was very helpful throughout the process, often sending us new and interesting properties within our price ranage.

Ben · 30 November 2023

★★★★★ 5/5

Trustpilot

Joel was super helpful

Joel was super helpful. Would recommend!

Charlie · 23 July 2024

★★★★★ 5/5

Trustpilot

I recently sold my house through…

I recently sold my house through Stirling Akroyd Mitcham. The service was exceptional from the start and made a very stressful event easier to manage. My agent was Charles who had a lovely calm approach and was open and honest. My home sold very quickly and Charles kept me informed throughout. I would highly recommend them and the rate offered was very competitive.

Jacky · 11 November 2022

★★★★★ 5/5

Trustpilot

Excellent property related services

Mela provided excellent property management services, addressing all tenancy issues promptly and within agreed timelines. This reflects the high level of professionalism demonstrated by the Stirling Ackroyd team.

Prakash · 27 April 2026

★★★★★ 1/5

Trustpilot

Genuinely Could Be The Worst Business On The Planet (Of All Time)

Am very sad that trust pilot doesn’t allow me to put 0 stars. 1 is far far too generous, and frankly it’s offensive to businesses who have worked hard to earn their 1 star out of 5. In any case, DO NOT TRUST THE 5 STAR REVIEWS - THEY ARE ALL FAKE.I wrote another review a while ago that they tried to have taken down (and somehow it’s miraculously disappeared now). They fill these pages with fake reviews and petition to get all the bad ones taken down. Maybe if they spent less time combatting people’s genuine anger and disgust with their service and more time actually doing their jobs this complete and utter shitshow of a company wouldn’t be receiving reviews like this one.I’ve lived in my property for 9 months now. On Day 1 check-in we noticed the kitchen tap was broken. It’s 9 months later, the tap still doesn’t work. How is it even possible to be that incompetent and to have that little regard for your customers? Stirling Ackroyd you should hang your collective heads in shame. If you want this review to be taken down, fix my goddamn tap!!

Jack · 4 February 2019

★★★★★ 5/5

Trustpilot

Quality, professional service from Sunbury

We were so impressed with the whole Sunbury team - especially Terry, James and Maxine who managed our sale and purchase. From our first meeting, they were relational and never pushy.Throughout every stage of the process - from marketing and photography to viewings and sales progression, we always had quick responses to our questions. Their knowledge and expertise continually reassured us.We definitely recommend the whole team at Stirling Ackroyd Sunbury.

Harry · 24 November 2021

★★★★★ 5/5

Trustpilot

5 Star Service. Excellent!

I had an exceptional experience working with Sandra! Her professionalism, knowledge, and dedication made the process simple and easy to understand. She has been responsive and has gone above and beyond to meet my needs. I would highly recommend Sandra for anyone in need of a top-notch estate agent.Many thanks, Graham Poppleton.

Graham · 24 September 2023

★★★★★ 5/5

Trustpilot

First class experience from Sophie

The annual renewal process can feel daunting with lots of decisions and admin, but Sophie Ekins not only ensured we were punctual with kicking off the process but also broke it down into manageable chunks and was more than happy to share her years of experience to support me in making the right decisions. Thank you so much Sophie for all your help, made my life so much easier.

Sophie · 24 November 2021

★★★★★ 5/5

Trustpilot

Great service!

I rent my property out through Stirling Ackroyd. Being a first time landlord I didn't understand a few things on the contract. I ended up getting through to their head office where I spoke to Adnan in the Central team who was incredibly helpful in clearing up questions I had. He also helped me out with questions I generally had regarding building an investment portfolio. Highly knowledgeable and recommended.

Zubair · 22 November 2021

★★★★★ 1/5

Trustpilot

Awful / Dishonest

Absolutely appalling experience with the Hackney office. We were strung along for three weeks, receiving repeated assurances that our offer had "100%" been accepted and was one with which the landlord wanted to proceed. We were told that the only reason for the delay in providing paperwork was that they were negotiating the move-out date with the current tenants. After a phone call the same morning repeating those assurances, we then had an email 2 hours later saying that the landlord was selling the property. We emailed back to explain what a bad situation this had put us in and enquiring about whether the estate agents had prior knowledge that the landlord was considering this, and did not receive any response or apology. Very disappointing, and has really left us in a difficult position.

Kelly · 22 July 2022

★★★★★ 1/5

Trustpilot

They don't care about people. And they are not professional.

Be very careful in renting a property through Stirling Ackroyd. Or as a landlord giving them your property to rent out. Despite being aware of a change in our circumstances, and a stellar payment record even throughout Covid when I had lost my job, they put up the rent by 20%. And now they are taking their time in refunding my security deposit. It has been 2 weeks without an update. They don't care about people. And they are not professional. Conduct business with them at your peril.

Eric · 19 July 2022

★★★★★ 5/5

Google

Jack was incredible easy to work with. Found great tenants within a few days of listing

Melodie · 30 November 2023

★★★★★ 1/5

Trustpilot

I have used a local letting agent for…

I have used a local letting agent for my 2 flats for 25 years.A year ago the agent got taken over by Sterling Ackroyd.Months later my tenant emailed me to ask why the deposit provider had changed.I had to admit that I had not heard.I took it up with Sterling and found that they had not copied my email correctly from the previous agent.So although the landlord is legally responsible for deposits I had not been consulted.Then a short time ago I had a phone call from them to say that annual renewal was due.I was astonished to hear that my email still was not correct and that they were not aware that the tenancy was periodicAnd that they did not know the fees that applied to my account.This is a shocking level of incompetence Regards John

John · 14 July 2022

★★★★★ 5/5

Google

Kyle at Stirling Ackroyd really did get us there! Putting a flat on the market at the height of the post-Brexit uncertainty was always going to be a challenge, but we urgently needed more space. Kyle and Alex provided strong counsel not only in terms of asking price, but genuinely educated us about the market, the competiton we faced with a new build property, and when to steady our nerve Vs accept offers. True consultancy. Kyle was also able to make excellent recommendations on solicitors, and during a lengthy completion process remained helpful and upbeat. Small touches like Kyle popping out to chat when he'd notice us walking past the office really added to the personable and friendly service. Thanks for all your help!

Gemma · 27 October 2017

★★★★★ 5/5

Trustpilot

Excellent service

If only all lettings agents were like Stirling Ackroyd!They treat tenants like human beings, take time to properly register you, understand your requirements, and actually call you when they have a suitable listing. For landlords they make sure that they find the best tenant for the property. Nelsson and Leila were particularly fab! This firm will always be my first call when looking to rent or let accommodation.

Kerry · 23 November 2021

★★★★★ 5/5

Google

My wife and I cannot recommend Alex Broadfoot highly enough. We have met many estate agents over the years and Alex is head and shoulders above the rest. Alex was professional, knowledgeable, responsive and generally a pleasure to deal with. As purchasers we felt Alex worked fairly for his vendor whilst also taking on board our position in the negotiation. After agreeing a price Alex was conscious of getting the sale exchanged and completed and we got through the whole process in excellent time. The best testimonial we can give is to say that when the time comes to sell, the property we bought from Alex, we will be calling him to take care of the sale.

Tommy · 27 October 2016

★★★★★ 5/5

Trustpilot

Great

Great, very helpful. Thanks Ashley.

AB · 19 June 2024

★★★★★ 5/5

Trustpilot

Joel is extremely knowledgeable

Joel is extremely knowledgeable and very well informed about the property market. I have been dealing with him for some months now with a particularly challenging property and all I can say is he is a true professional. Im sure Sterling Ackroyd are delighted to have him on the team.

Mr · 13 September 2023

★★★★★ 3/5

Trustpilot

Not an ideal property manager

Unfortunately, I have to leave a neutral review after one of your employees was very unresponsive and rude throughout our rental period.Sereena, since the beginning of the tenancy, was unresponsive, and rude and would never include both tenants in her emails. I, the main tenant who had continuously asked to be included in her emails sent to the other tenant, had to figure out on my own that firstly the contact information was changed, and then at the end of the tenancy an amount was deducted without me confirming first and agreeing to the amount. You had one job, to be a PROPERTY MANAGER, and you failed terribly at doing it. Would not recommend her services.

Pantelis · 19 May 2022